The LabVantage LIMS Support Engineer will provide technical support, configuration, troubleshooting ... and release management. Qualifications : Required : • Bachelor's in IT, Pharma, Chemistry ...
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Manager Salesforce Support Engineer information
What is the difference between Manager Salesforce Support Engineer vs Salesforce Support Engineer?
| Aspect | Manager Salesforce Support Engineer | Salesforce Support Engineer |
|---|---|---|
| Certifications | Salesforce Certified Administrator, Advanced Support certifications | Salesforce Certified Administrator, Support certifications |
| Work Environment | Leads support teams, manages escalations, strategic planning | Provides technical support, resolves user issues, maintains Salesforce instances |
| Responsibilities | Team management, process improvement, client communication | Issue troubleshooting, user training, system maintenance |
The main difference is that the Manager Salesforce Support Engineer oversees support teams and strategic initiatives, while the Salesforce Support Engineer focuses on technical issue resolution and user support. The manager role involves leadership and planning, whereas the support engineer role is more hands-on with technical tasks.
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Full-time
Re-posted 10 days ago
Job description
Capgemini Engineering is a world leader in engineering services, bringing together a global team of experts to support innovative companies. The LabVantage LIMS Support Engineer will provide technical support, configuration, troubleshooting, and enhancement activities for the LabVantage LIMS system.
Responsibilities:
• Provide L1/L2 support for LIMS issues.
• Troubleshoot SQL, Java, Groovy, and configuration issues.
• Configure master data, workflows, templates.
• Support integrations and validation activities.
• Assist in upgrades, patches, and release management.
Qualifications:
Required:
• Bachelor’s in IT, Pharma, Chemistry, Biotech
• 4–7 years of LabVantage LIMS experience
• Knowledge of lab workflows: QC, QA, Stability
• Skills in SQL, Java/Groovy, API/Web Services, Bartender, Talend
• Hands on experience in Labvantage LIMS configuration and enhancements
Preferred:
• LabVantage certification
Company:
Capgemini Engineering is a global innovation and engineering consulting firm. Founded in 1982, the company is headquartered in Paris, FRA, with a team of 10001+ employees. The company is currently Late Stage.