Manager Salesforce Support Engineer Jobs in Colorado

Join the Legal Tech Revolution at Litera. Are you ready to shape the future of how law is practiced? At Litera, we’re on a mission to raise the bar for the legal profession by delivering transformational and globally-trusted solutions to law firms and corporate legal teams worldwide. We’ve been a leader in legal tech innovation for 30 years and are leading the legal AI revolution to this day with most of the world’s largest law firms as our clients. If you’re passionate about building AI-forward solutions that scale globally and want your work to impact millions of legal professionals worldwide, this is your opportunity to be part of an extraordinary team that’s elevating the craft of law.

Where You’ll Work. Hybrid: This is a hybrid role based in Denver Colorado with the expectations to be in office at least 3 days a week for collaboration and connection.

Overview

The Senior Manager, Salesforce Engineering is a senior technical and people leader within the Business Operations organization. This role is responsible for the strategy, architecture, delivery, and ongoing optimization of Salesforce and related enterprise platforms that support core business functions across Sales, Revenue Operations, Finance, Legal, and Customer Success.

Key Responsibilities

• Platform & Technical Leadership
  • Own the end-to-end Salesforce engineering strategy, including custom development, integrations, automation, data architecture, CI/CD, and environment management.
  • Ensure the Salesforce platform is scalable, secure, and performant, supporting complex enterprise use cases such as CPQ, contract lifecycle processes, forecasting, reporting, and analytics.
  • Establish, maintain, and enforce engineering standards, best practices, code quality expectations, and documentation across the Salesforce ecosystem.
  • Partner with Enterprise Applications and IT to ensure seamless integrations between Salesforce and other core systems (e.g., ERP, billing, support platforms, data warehouse).
  • Drive architectural decisions that align with long-term platform sustainability and private equity value‑creation objectives.
  • Provide technical leadership and engineering ownership for Salesforce, partnering closely with Salesforce Administration, RevOps, and IT on configuration, process design, and platform enablement.
• People & Delivery Management
  • Lead, coach, and develop a high-performing team of Salesforce engineers, developers, and technical leads.
  • Own hiring, onboarding, performance management, career development, and succession planning for the Salesforce engineering team.
  • Ensure predictable, high-quality delivery across multiple concurrent initiatives by balancing hands‑on leadership with effective delegation.
  • Foster a culture of accountability, ownership, continuous improvement, and operational excellence.
• Business Partnership & Strategy
  • Serve as a trusted technical advisor to leaders across Business Operations, Revenue, Finance, Legal, and Customer Success.
  • Translate complex business requirements into scalable technical solutions while managing trade-offs and competing priorities.
  • Support private equity operating rhythms, including KPI instrumentation, audit readiness, board‑level reporting support, and change management.
  • Contribute to platform roadmap planning, annual budgeting, vendor management, and license optimization.
• Governance, Risk & Optimization
  • Own Salesforce platform governance, including security model, permissions, data integrity, release management, and change control.
  • Lead platform optimization initiatives to reduce technical debt, expand automation, and improve end‑user experience and productivity.
  • Stay current with Salesforce ecosystem advancements (e.g., AI, automation, DevOps tools) and evaluate their impact on the business.

Qualifications

Must Haves:

• 8+ years of experience in Salesforce engineering or development, with deep expertise in Apex, Lightning Web Components (LWC), integrations, and platform architecture.
• 3+ years of experience managing engineers, including senior developers or technical leads.
• Demonstrated experience supporting Salesforce at scale in a SaaS or enterprise environment.
• Proven ability to operate in a private equity–backed or high‑growth organization.
• Strong ability to partner with cross‑functional stakeholders and executive leadership.
• Salesforce Platform Developer I certification required.
• Authorization to work in the United States.

Nice‑to‑Haves:

• Experience in legal technology, professional services, or B2B SaaS environments.
• Hands‑on experience with CPQ, complex automation, or enterprise‑grade integrations.
• Familiarity with agile development practices and modern DevOps methodologies.
• Experience defining and operating Salesforce governance models in compliance‑sensitive environments.
• Additional Salesforce certifications strongly preferred.

Benefits

Why Join Litera? The company culture: We emphasize helping each other grow, doing the right thing always, and being part of a journey to amplify impact, creating an exciting and fulfilling work environment. Commitment to Employees: Our people commitment is based on what employees love most about being part of the team, focusing on tools that matter to the difference‑makers in the legal world and amplifying their impact.

Global, Dynamic, and Diverse Team: Our is a global company with ambitious goals and unlimited opportunities, offering a dynamic and diverse work environment where employees can grow, listen, empathize, and problem‑solve together.

Comprehensive Benefits Package: Experience peace of mind with our health insurance, retirement savings plans, generous paid time off, and a supportive work‑life balance. We invest in your well‑being and future, ensuring a rewarding career journey.

Career Growth and Development: We provide career paths and opportunities for professional development, allowing employees to progress through various technical and leadership roles.

Pay Transparency for Colorado Applicants

The base salary range for this role is $150,000 to $180,000. Final compensation will be determined based on experience, skills, education, and other relevant qualifications. This role is also eligible to participate in a company bonus plan. In addition to base salary, Litera offers a comprehensive benefits package, including medical, dental, and vision coverage, a 401(k) with company match, and incentive and recognition programs. Benefits are subject to eligibility requirements.

Litera is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We are a fast‑growing software company and one of the leading legal technology suppliers in the world. Serving more than 90% of the world’s largest law firms, our software is used by hundreds of thousands of lawyers every day. As a company recognized as one of the best places to work, we believe professional development, rewards programs, open communication, and transparent leadership all contribute to a unique and open work environment. Our employees are driven, energetic, passionate, and have the ability to make a direct impact on the future of the company.