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Salesforce Support Analyst Jobs (NOW HIRING)

campus4tech

Application Support Analyst

Houston, TX · On-site

... Support Analyst with: ✔ Salesforce + .NET app support experience ✔ Knowledge of Marketing & Sales processes ✔ AMS support exposure (incidents, change, problem management) ✔ Strong ...

United Airlines

Salesforce Business Analyst

Atlanta, GA · Hybrid

$43K - $105K/yr

... supported and inspired bya collaborative community of colleagues around the world, and where you'll ... analyze requirements/stories for implementation within Salesforce Create process and business flow ...

Theemesoft.inc

salesforce developer

Mountain View, CA

$65.50 - $86.75/hr

... analysts, and project managers Propose creative and alternative approaches to delivering highly ... Salesforce support to explain issues, manage the issues from creation to resolution In depth ...

Keylent

Salesforce Business Analyst

Reading, PA · On-site

The Salesforce Systems Support Analyst is a key member of the maintenance organization. This role is responsible for providing administration and optimization of the Agentforce Field Service platform ...

Theemesoft.inc

salesforce developer

Mountain View, CA · On-site

$65.50 - $86.75/hr

... business analysts, and project managers • Propose creative and alternative approaches to ... Salesforce support to explain issues, manage the issues from creation to resolution • In depth ...

Acumen Solutions

Support Analyst

Cleveland, OH · On-site

Implementation may be Salesforce.com or some other product - Support end users questions and issues ... Determine root cause analysis of issues and help determine and implement solutions - Make ...

Acumen Solutions

Support Analyst

Cleveland, OH · On-site

Implementation may be Salesforce.com or some other product - Support end users questions and issues ... Determine root cause analysis of issues and help determine and implement solutions - Make ...

Penske

Salesforce Business Analyst

Reading, PA

The Salesforce Systems Support Analyst is a key member of the maintenance organization. This role is responsible for providing administration and optimization of the Agentforce Field Service platform ...

Penske

Salesforce Business Analyst

Reading, PA

The Salesforce Systems Support Analyst is a key member of the maintenance organization. This role is responsible for providing administration and optimization of the Agentforce Field Service platform ...

Penske

Salesforce Business Analyst

Reading, PA · On-site

The Salesforce Systems Support Analyst is a key member of the maintenance organization. This role is responsible for providing administration and optimization of the Agentforce Field Service platform ...

InstantServe LLC

Application Support Analyst

CT · On-site

The Contractor will provide day-to-day technical support for end users of the Salesforce-based ... Additionally, the Contractor will support technical analysts with requirement clarifications ...

SolutionIT, Inc.

Salesforce Architect

Marlborough, MA · On-site

$71.50 - $88.75/hr

Experience leading Salesforce support, triage, backlog management, and SLA-driven issue resolution ... Salesforce Certified Business Analyst * Salesforce Certified Sales Cloud Consultant * Salesforce ...

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Salesforce Support Analyst information

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How much do salesforce support analyst jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for salesforce support analyst in the United States is $31.38, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $37.74 per hour, depending on experience, location, and employer.

What are some common challenges Salesforce Support Analysts encounter when handling user tickets, and how can they effectively address them?

Salesforce Support Analysts often face challenges such as resolving complex customization issues, managing high volumes of user tickets, and balancing urgent requests from multiple stakeholders. To address these effectively, analysts should prioritize tickets based on impact, maintain clear communication with users, and leverage Salesforce documentation and community forums for troubleshooting. Collaborating closely with developers and other support team members also helps in resolving issues efficiently and expanding technical knowledge.

What are the key skills and qualifications needed to thrive as a Salesforce Support Analyst?

To thrive as a Salesforce Support Analyst, you need a strong understanding of Salesforce CRM, problem-solving skills, and experience with data analysis, often supported by a degree in IT or business and Salesforce certifications like Salesforce Administrator. Familiarity with Salesforce Service Cloud, reporting tools, and case management systems is typically required. Strong communication, patience, and analytical thinking help you resolve user issues and collaborate with technical teams. These skills ensure efficient platform support, user satisfaction, and seamless business operations.

What is the difference between Salesforce Support Analyst vs Salesforce Administrator?

CriteriaSalesforce Support AnalystSalesforce Administrator
CertificationsSalesforce Support certifications, basic Salesforce knowledgeSalesforce Administrator Certification (ADM 201)
Work EnvironmentSupport teams, help desk, troubleshooting rolesSystem configuration, user management, process automation
Employer & Industry UsageCustomer support, IT departments, consulting firmsInternal business teams, CRM management, sales & marketing
Common Search & ComparisonYesYes

The Salesforce Support Analyst primarily focuses on troubleshooting, resolving user issues, and providing technical support within organizations. In contrast, the Salesforce Administrator manages system configurations, user permissions, and automation processes to optimize Salesforce usage. While both roles require Salesforce knowledge, the Support Analyst emphasizes support and issue resolution, whereas the Administrator handles system setup and maintenance.

What is a Salesforce Support Analyst?

Salesforce Support Analysts are professionals who provide technical assistance and troubleshooting for users of the Salesforce platform. They help resolve issues related to system functionality, data integrity, and user access, ensuring that organizations can effectively use Salesforce for their business needs. These analysts often serve as a bridge between end-users and technical teams, offering guidance, training, and support for system upgrades or customizations. Their role is essential for maintaining smooth operations and helping organizations maximize their investment in Salesforce.
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Salesforce Support Analyst jobs near you
Infographic showing various Salesforce Support Analyst job openings in the United States as of August 2026, with employment types broken down into 75% Full Time, and 25% Contract. Highlights an 100% In-person job distribution, with an average salary of $65,261 per year, or $31.4 per hour.

Senior Salesforce Developer - Production Support & Operations

Mentis Systems

Irving, TX • On-site

$120K - $147K/yr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Key Responsibilities
  • Monitor and manage salesforce support queues; resolve incidents, document solutions, and ensure timely closure.
  • Troubleshoot and resolve issues across salesforce sales cloud, service cloud, CPQ, and other products.
  • Collaborate with end users to understand issues, provide guidance, and ensure high user satisfaction.
  • Analyze recurring incidents to propose and implement permanent / temporary fixes.
  • Create knowledge articles and train team members to handle similar issues.
  • Provide on-call support for critical incidents (P1) on a rotational basis.
  • Ensure alignment with salesforce best practices and organizational development standards.

Required Technical Skills
  • Salesforce Development Expertise: Apex (triggers, classes), Lightning web components, asynchronous callouts, bulk processing, REST APIs and strong knowledge of governor limits.
  • Integrations: Hands-on troubleshooting and support for APIs, MuleSoft, platform events, and external system integrations.
  • Programming Fundamentals: Solid OOP and functional programming knowledge across Apex, JavaScript, python or related languages.
  • DevOps/SDLC Practices: Strong understanding of software development lifecycle, automation, CI/CD, and deployment governance.
  • Architecture Knowledge: Experience maintaining and improving large, complex salesforce orgs; enterprise design patterns and best practices.

Required Soft Skills
  • Excellent communication and interpersonal skills; ability to interact with business users and technical teams.
  • Strong analytical and problem-solving abilities with a focus on user experience.
  • Ability to prioritize tasks and work independently while asking the right clarifying questions.
  • Documentation skills for knowledge articles, incident tracking, and reporting.

Preferred Qualifications
  • Salesforce Certifications (Developer, platform App builder I/II, Architect track) highly desirable.
  • Experience with advanced salesforce platform features (MuleSoft, LWC, Platform events)
  • Proven track record in production support for global enterprise salesforce environments.

Apply