ZipRecruiter

Log In

1

Salesforce Support Analyst Jobs (NOW HIRING)

nLeague

Application Support Analyst

Hartford, CT · On-site

Application Support Analyst Client: CT OEC Location: 450 Columbus Blvd Hartford, Connecticut 06103 ... The Contractor will provide day-to-day technical support for end users of the Salesforce-based ...

Theemesoft.inc

salesforce developer

Mountain View, CA

$65.50 - $86.75/hr

... analysts, and project managers Propose creative and alternative approaches to delivering highly ... Salesforce support to explain issues, manage the issues from creation to resolution In depth ...

campus4tech

Application Support Analyst

Houston, TX · On-site

... Support Analyst with: ✔ Salesforce + .NET app support experience ✔ Knowledge of Marketing & Sales processes ✔ AMS support exposure (incidents, change, problem management) ✔ Strong ...

Theemesoft.inc

salesforce developer

Mountain View, CA · On-site

$65.50 - $86.75/hr

... business analysts, and project managers • Propose creative and alternative approaches to ... Salesforce support to explain issues, manage the issues from creation to resolution • In depth ...

Acumen Solutions

Support Analyst

Cleveland, OH · On-site

Implementation may be Salesforce.com or some other product - Support end users questions and issues ... Determine root cause analysis of issues and help determine and implement solutions - Make ...

Acumen Solutions

Support Analyst

Cleveland, OH

Implementation may be Salesforce.com or some other product - Support end users questions and issues ... Determine root cause analysis of issues and help determine and implement solutions - Make ...

Penske

Salesforce Business Analyst

Reading, PA

The Salesforce Systems Support Analyst is a key member of the maintenance organization. This role is responsible for providing administration and optimization of the Agentforce Field Service platform ...

Penske

Salesforce Business Analyst

Reading, PA

The Salesforce Systems Support Analyst is a key member of the maintenance organization. This role is responsible for providing administration and optimization of the Agentforce Field Service platform ...

InstantServe LLC

Application Support Analyst

CT · On-site

The Contractor will provide day-to-day technical support for end users of the Salesforce-based ... Additionally, the Contractor will support technical analysts with requirement clarifications ...

Penske

Salesforce Business Analyst

Reading, PA · On-site

The Salesforce Systems Support Analyst is a key member of the maintenance organization. This role is responsible for providing administration and optimization of the Agentforce Field Service platform ...

SolutionIT, Inc.

Salesforce Architect

Marlborough, MA · On-site

$71.50 - $88.75/hr

Experience leading Salesforce support, triage, backlog management, and SLA-driven issue resolution ... Salesforce Certified Business Analyst * Salesforce Certified Sales Cloud Consultant * Salesforce ...

Hermitage Infotech

Salesforce Release Manager

NJ · On-site +1

... analysis to ensure they are not repeated. • Facilitate release activities across all Salesforce ... Support Team - Coordinate Salesforce Release Calls, and Support Activities Should have strong ...

next page

Showing results 1-20

All JobsSalesforce Support Analyst Jobs

Salesforce Support Analyst information

See salary details

$14

$31

$56

How much do salesforce support analyst jobs pay per hour?

As of Jul 22, 2026, the average hourly pay for salesforce support analyst in the United States is $31.38, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $37.74 per hour, depending on experience, location, and employer.

What are some common challenges Salesforce Support Analysts encounter when handling user tickets, and how can they effectively address them?

Salesforce Support Analysts often face challenges such as resolving complex customization issues, managing high volumes of user tickets, and balancing urgent requests from multiple stakeholders. To address these effectively, analysts should prioritize tickets based on impact, maintain clear communication with users, and leverage Salesforce documentation and community forums for troubleshooting. Collaborating closely with developers and other support team members also helps in resolving issues efficiently and expanding technical knowledge.

What are the key skills and qualifications needed to thrive as a Salesforce Support Analyst, and why are they important?

To thrive as a Salesforce Support Analyst, you need a strong understanding of Salesforce CRM, problem-solving skills, and experience with data analysis, often supported by a degree in IT or business and Salesforce certifications like Salesforce Administrator. Familiarity with Salesforce Service Cloud, reporting tools, and case management systems is typically required. Strong communication, patience, and analytical thinking help you resolve user issues and collaborate with technical teams. These skills ensure efficient platform support, user satisfaction, and seamless business operations.

What is the difference between Salesforce Support Analyst vs Salesforce Administrator?

CriteriaSalesforce Support AnalystSalesforce Administrator
CertificationsSalesforce Support certifications, basic Salesforce knowledgeSalesforce Administrator Certification (ADM 201)
Work EnvironmentSupport teams, help desk, troubleshooting rolesSystem configuration, user management, process automation
Employer & Industry UsageCustomer support, IT departments, consulting firmsInternal business teams, CRM management, sales & marketing
Common Search & ComparisonYesYes

The Salesforce Support Analyst primarily focuses on troubleshooting, resolving user issues, and providing technical support within organizations. In contrast, the Salesforce Administrator manages system configurations, user permissions, and automation processes to optimize Salesforce usage. While both roles require Salesforce knowledge, the Support Analyst emphasizes support and issue resolution, whereas the Administrator handles system setup and maintenance.

What are Salesforce Support Analysts?

Salesforce Support Analysts are professionals who provide technical assistance and troubleshooting for users of the Salesforce platform. They help resolve issues related to system functionality, data integrity, and user access, ensuring that organizations can effectively use Salesforce for their business needs. These analysts often serve as a bridge between end-users and technical teams, offering guidance, training, and support for system upgrades or customizations. Their role is essential for maintaining smooth operations and helping organizations maximize their investment in Salesforce.
More about Salesforce Support Analyst jobs
What cities are hiring for Salesforce Support Analyst jobs? Cities with the most Salesforce Support Analyst job openings:
What states have the most Salesforce Support Analyst jobs? States with the most job openings for Salesforce Support Analyst jobs include:
What job categories do people searching Salesforce Support Analyst jobs look for? The top searched job categories for Salesforce Support Analyst jobs are:
Salesforce Support Analyst jobs near you
Infographic showing various Salesforce Support Analyst job openings in the United States as of July 2026, with employment types broken down into 4% Locum Tenens, 85% Full Time, 6% Part Time, 1% Temporary, and 4% Contract. Highlights an 83% Physical, 7% Hybrid, and 10% Remote job distribution, with an average salary of $65,261 per year, or $31.4 per hour.
Application Support Analyst with Salesforce Commerce Cloud

Application Support Analyst with Salesforce Commerce Cloud

Navtech, Inc.

Manhattan, NY • On-site

Contractor

Posted 19 days ago

Job description

Hi,
I have an opportunity for "Application support Analyst - New York City, NY - Onsite" and I am looking for a candidate who can join immediately if you are interested, reply to me with your updated resume or if you could refer someone I would really appreciate it.
Position: Application Support Analyst with Salesforce Commerce Cloud
Location: NYC, NY - Onsite
Duration: 12+ Months Contract
Mandatory Skills:
  • Need retail experience
  • Flooid Vision Commerce Suite
  • SFCC experience will be good
  • Allocation demand planning - Blue Yonder
  • 7+ years of Strong e-commerce retail profile for application support
  • Strong communication skills required.
  • Strong e-commerce retail profile for application support with strong communication.

Best Regards,
Kevin Smith | E: kevin@navtechusa.com
Talent Acquisition Lead | NAVTECH INC | www.navtechusa.com
Navtech logo

About Navtech

Sourced by ZipRecruiter

Industry

Civil engineering construction

Company size

11 - 50 Employees

Headquarters location

New Bloomfield, PA, US

Year founded

1996

View All Navtech Jobs

Apply