ZipRecruiter

Log In

1

Salesforce Support Analyst Jobs (NOW HIRING)

Atria Group LLC

Salesforce Developer

Norwood, MA

$62.75 - $83/hr

Experience working on Salesforce support projects (handle user communication, understand issues/defects / change requirements, perform impact analysis, create tickets as approp., perform development ...

BravoTech

Application Support Analyst

Irving, TX · On-site

Application Support Analyst Location: Hybrid About the Role We are seeking an experienced ... Blue Yonder, WMS, IBM Sterling OMS, Manhattan OMS, iSeries, eComm, or Salesforce * Bachelor ...

Wealth Enhancement Group

Sr. Business Analyst

$80K - $90K/yr

Reporting & Analytics (monthly, quarterly, ad hoc) * Coordinates and prepares monthly Advisor Team ... Salesforce Support Org: Support data integrity, user access/permissions questions, and field ...

OU Education Services

Salesforce Architect

Norman, OK · Remote

$115K - $130K/yr

The Salesforce Architect translates business and product requirements into sound technical designs ... support parts of the hiring process, such as reviewing applications, analyzing resumes, or ...

New

OU Education Services

Salesforce Architect

Norman, OK · Remote

$115K - $130K/yr

The Salesforce Architect translates business and product requirements into sound technical designs ... support parts of the hiring process, such as reviewing applications, analyzing resumes, or ...

New

Trimble

Salesforce Domain Owner

Dayton, OH · On-site

Ready to pioneer the future of customer support technology? Trimble is looking for an analytical, forward-thinking leader to orchestrate our Salesforce Service Cloud ecosystem and drive AI-driven ...

Collabera

Digital Program Support Analyst

Erie, PA

As a result of these efforts, we have been recognized by Staffing Industry Analysts (SIA) as the ... This individual will be responsible for supporting SalesForce Service Cloud operations & customer ...

SpotHero

Manager, Salesforce

Chicago, IL · On-site

$57.25 - $75.75/hr

... to support various marketplace functions. Responsibilities : • Own Salesforce architecture ... root cause analyses, and platform outages. • Maintain thorough technical and functional ...

Trimble

Salesforce Domain Owner

Westminster, CO

Ready to pioneer the future of customer support technology? Trimble is looking for an analytical, forward-thinking leader to orchestrate our Salesforce Service Cloud ecosystem and drive AI-driven ...

Trimble

Salesforce Domain Owner

Lake Oswego, OR

Ready to pioneer the future of customer support technology? Trimble is looking for an analytical, forward-thinking leader to orchestrate our Salesforce Service Cloud ecosystem and drive AI-driven ...

next page

Showing results 1-20

All JobsSalesforce Support Analyst Jobs

Salesforce Support Analyst information

See salary details

$14

$31

$56

How much do salesforce support analyst jobs pay per hour?

As of Jul 22, 2026, the average hourly pay for salesforce support analyst in the United States is $31.38, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $37.74 per hour, depending on experience, location, and employer.

What are some common challenges Salesforce Support Analysts encounter when handling user tickets, and how can they effectively address them?

Salesforce Support Analysts often face challenges such as resolving complex customization issues, managing high volumes of user tickets, and balancing urgent requests from multiple stakeholders. To address these effectively, analysts should prioritize tickets based on impact, maintain clear communication with users, and leverage Salesforce documentation and community forums for troubleshooting. Collaborating closely with developers and other support team members also helps in resolving issues efficiently and expanding technical knowledge.

What are the key skills and qualifications needed to thrive as a Salesforce Support Analyst, and why are they important?

To thrive as a Salesforce Support Analyst, you need a strong understanding of Salesforce CRM, problem-solving skills, and experience with data analysis, often supported by a degree in IT or business and Salesforce certifications like Salesforce Administrator. Familiarity with Salesforce Service Cloud, reporting tools, and case management systems is typically required. Strong communication, patience, and analytical thinking help you resolve user issues and collaborate with technical teams. These skills ensure efficient platform support, user satisfaction, and seamless business operations.

What is the difference between Salesforce Support Analyst vs Salesforce Administrator?

CriteriaSalesforce Support AnalystSalesforce Administrator
CertificationsSalesforce Support certifications, basic Salesforce knowledgeSalesforce Administrator Certification (ADM 201)
Work EnvironmentSupport teams, help desk, troubleshooting rolesSystem configuration, user management, process automation
Employer & Industry UsageCustomer support, IT departments, consulting firmsInternal business teams, CRM management, sales & marketing
Common Search & ComparisonYesYes

The Salesforce Support Analyst primarily focuses on troubleshooting, resolving user issues, and providing technical support within organizations. In contrast, the Salesforce Administrator manages system configurations, user permissions, and automation processes to optimize Salesforce usage. While both roles require Salesforce knowledge, the Support Analyst emphasizes support and issue resolution, whereas the Administrator handles system setup and maintenance.

What are Salesforce Support Analysts?

Salesforce Support Analysts are professionals who provide technical assistance and troubleshooting for users of the Salesforce platform. They help resolve issues related to system functionality, data integrity, and user access, ensuring that organizations can effectively use Salesforce for their business needs. These analysts often serve as a bridge between end-users and technical teams, offering guidance, training, and support for system upgrades or customizations. Their role is essential for maintaining smooth operations and helping organizations maximize their investment in Salesforce.
More about Salesforce Support Analyst jobs
What cities are hiring for Salesforce Support Analyst jobs? Cities with the most Salesforce Support Analyst job openings:
What states have the most Salesforce Support Analyst jobs? States with the most job openings for Salesforce Support Analyst jobs include:
What job categories do people searching Salesforce Support Analyst jobs look for? The top searched job categories for Salesforce Support Analyst jobs are:
Salesforce Support Analyst jobs near you
Infographic showing various Salesforce Support Analyst job openings in the United States as of July 2026, with employment types broken down into 4% Locum Tenens, 85% Full Time, 6% Part Time, 1% Temporary, and 4% Contract. Highlights an 83% Physical, 7% Hybrid, and 10% Remote job distribution, with an average salary of $65,261 per year, or $31.4 per hour.
Production Support Analyst

Production Support Analyst

rxbenefits

Birmingham, AL

Other

Posted 29 days ago

Job description

Production Support Analyst:


Job Description:
The Production Support Analyst is responsible for supporting users of RxBenefits software applications. He/She has an excellent understanding of the business, its operational processes, and the software that supports the processes. This individual works closely with end users to understand the issues they encounter, resolving where possible. The Production Support Analyst acts as a liaison between the Application Development team and users, documenting and reporting issues that cannot be resolved to the Application Development team and updating users on the status of enhancements or corrections assigned to the Application Development team.

Primary Duties & Responsibilities:

  • Support end users in answering application questions and validation of application functionality within established SLA timelines
  • Monitor applications to ensure business processes are running as expected and are performant, and resolve or escalate observed issues
  • Document issues requiring Application Development assistance, with detailed reproduction steps, and escalate to App Development
  • Work with manager and Availability and Change Control Manager to keep users updated during system outages or when there are issues impacting critical business processes
  • Attend show and tell meetings for applications being supported to remain up to date on new features and enhancements

Required Skills/Experience:

  • Bachelor's Degree in Computer Science, MIS, Business or equivalent experience
  • 2-4 years related Application Production Support experience
  • 1-3 years customer/user-facing experience
  • Strong skill in configuring and supporting software applications
  • Strong skill in writing complex SQL queries
  • Experience working with Application Development teams to escalate issues found in production
  • Ability to establish solid working relationships with people across all functional areas of the organization
  • Ability to adjust to competing or shifting priorities as needed
  • Excellent interpersonal skills in areas of collaboration and facilitation
  • Able to work independently or as part of a team
  • Experience in healthcare/benefit management is a strong plus
  • Experience with Salesforce and/or BI tools such as Qlik is a strong plus
  • Experience with JIRA software is a plus



Apply