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Salesforce Support Analyst Jobs (NOW HIRING)

Waystar

Support Analyst

Atlanta, GA · On-site

Manage capacity and cases via the SPST queue in salesforce and document all communication. * Serve ... Strong time management, analytical skills, and troubleshooting skills. * EDI healthcare experience ...

Atria Group LLC

Salesforce Developer

Norwood, MA

$62.75 - $83/hr

Experience working on Salesforce support projects (handle user communication, understand issues/defects / change requirements, perform impact analysis, create tickets as approp., perform development ...

Wealth Enhancement Group

Sr. Business Analyst

$80K - $90K/yr

Reporting & Analytics (monthly, quarterly, ad hoc) * Coordinates and prepares monthly Advisor Team ... Salesforce Support Org: Support data integrity, user access/permissions questions, and field ...

501 Commons

Salesforce Consultant

$35 - $41/hr

... to support data migration, maintenance, and analysis. * Create documentation for requirements ... Support website-to-Salesforce integrations and other data flow needs as appropriate. * Help clients ...

Collabera

Digital Program Support Analyst

Erie, PA

As a result of these efforts, we have been recognized by Staffing Industry Analysts (SIA) as the ... This individual will be responsible for supporting SalesForce Service Cloud operations & customer ...

SpotHero

Manager, Salesforce

Chicago, IL · On-site

$57.25 - $75.75/hr

... to support various marketplace functions. Responsibilities : • Own Salesforce architecture ... root cause analyses, and platform outages. • Maintain thorough technical and functional ...

Tait

Sr. Salesforce Analyst

Manhattan, NY · On-site

The Salesforce Analyst will work across multiple business functions to define scope, manage demand ... Support release planning by clarifying requirements, priorities, and dependencies * Test and ...

Tait

Sr. Salesforce Analyst

Lititz, PA

The Salesforce Analyst will work across multiple business functions to define scope, manage demand ... Support release planning by clarifying requirements, priorities, and dependencies * Test and ...

TAIT

Sr. Salesforce Analyst

Manhattan, NY · On-site

The Salesforce Analyst will work across multiple business functions to define scope, manage demand ... Support release planning by clarifying requirements, priorities, and dependencies * Test and ...

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Salesforce Support Analyst information

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How much do salesforce support analyst jobs pay per hour?

As of Jun 5, 2026, the average hourly pay for salesforce support analyst in the United States is $31.38, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $37.74 per hour, depending on experience, location, and employer.

What are some common challenges Salesforce Support Analysts encounter when handling user tickets, and how can they effectively address them?

Salesforce Support Analysts often face challenges such as resolving complex customization issues, managing high volumes of user tickets, and balancing urgent requests from multiple stakeholders. To address these effectively, analysts should prioritize tickets based on impact, maintain clear communication with users, and leverage Salesforce documentation and community forums for troubleshooting. Collaborating closely with developers and other support team members also helps in resolving issues efficiently and expanding technical knowledge.

What are the key skills and qualifications needed to thrive as a Salesforce Support Analyst, and why are they important?

To thrive as a Salesforce Support Analyst, you need a strong understanding of Salesforce CRM, problem-solving skills, and experience with data analysis, often supported by a degree in IT or business and Salesforce certifications like Salesforce Administrator. Familiarity with Salesforce Service Cloud, reporting tools, and case management systems is typically required. Strong communication, patience, and analytical thinking help you resolve user issues and collaborate with technical teams. These skills ensure efficient platform support, user satisfaction, and seamless business operations.

What is the difference between Salesforce Support Analyst vs Salesforce Administrator?

CriteriaSalesforce Support AnalystSalesforce Administrator
CertificationsSalesforce Support certifications, basic Salesforce knowledgeSalesforce Administrator Certification (ADM 201)
Work EnvironmentSupport teams, help desk, troubleshooting rolesSystem configuration, user management, process automation
Employer & Industry UsageCustomer support, IT departments, consulting firmsInternal business teams, CRM management, sales & marketing
Common Search & ComparisonYesYes

The Salesforce Support Analyst primarily focuses on troubleshooting, resolving user issues, and providing technical support within organizations. In contrast, the Salesforce Administrator manages system configurations, user permissions, and automation processes to optimize Salesforce usage. While both roles require Salesforce knowledge, the Support Analyst emphasizes support and issue resolution, whereas the Administrator handles system setup and maintenance.

What are Salesforce Support Analysts?

Salesforce Support Analysts are professionals who provide technical assistance and troubleshooting for users of the Salesforce platform. They help resolve issues related to system functionality, data integrity, and user access, ensuring that organizations can effectively use Salesforce for their business needs. These analysts often serve as a bridge between end-users and technical teams, offering guidance, training, and support for system upgrades or customizations. Their role is essential for maintaining smooth operations and helping organizations maximize their investment in Salesforce.
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What cities are hiring for Salesforce Support Analyst jobs? Cities with the most Salesforce Support Analyst job openings:
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Salesforce Support Analyst jobs near you
Infographic showing various Salesforce Support Analyst job openings in the United States as of May 2026, with employment types broken down into 1% Internship, 9% Full Time, 73% Part Time, and 17% Contract. Highlights an 78% Physical, 5% Hybrid, and 17% Remote job distribution, with an average salary of $65,261 per year, or $31.4 per hour.
Support Analyst

Support Analyst

Waystar

Atlanta, GA • On-site

Full-time

Medical, Retirement, PTO

Posted 20 days ago

Job description

ABOUT THIS POSITION
The position will collaborate with Channel, Partner Operations, Client Support, Solution Adoption, Client Relations, Technology, and others to successfully support the needs of our strategic channel partners. The SPSM
will have a solid background working with practice management systems, Waystar processes and products, and
technical EDI integration between healthcare information systems, and will be able to research, manage, and
provide concise responses to complex inquiries and projects.
WHAT YOU'LL DO
  • Manage the SPST in all aspects including documentation, reviews, process improvements, coaching+
  • Work directly with strategic partners for all Waystar needs
  • Manage capacity and cases via the SPST queue in salesforce and document all communication.

  • Serve as an escalation point to make sure vender issues are routed to the correct cross-functional team(resolves where possible)
  • Onboard new partners operationally to Waystar
  • Work with the Partner Integration Manager(PIM) to document newly integrated partners and understand full integration available.
  • Work with partners to understand their needs/pain points, and provide solutions/processes to resolve.
  • Manage and train partners on the vender portal and Waystar Products(occasional group sessions, one on one, refresher)

  • Updating/Maintaining the Practice Management System page in Salesforce with updated partner info
  • Streamline internal and external process with partners and manage implementing to completion.
  • Work with channel on partner reporting needs, onsite/remote working sessions and process discussions.
  • Manage partner specific projects and become the SME for technical integration associated with main partners
  • Further develop and maintain:

  • Overall understanding of all Waystar products and best practices on how they should be used.
  • Understanding of the PM systems we partner with and the technical setup of how these systems function and integrate with Waystar.
  • Ability to lead by example and coach team members successfully
  • A clear understanding of clearinghouse, vendor, PM, payer, and billing entity relationships.

WHAT YOU'LL NEED
  • At least 3 years working with PM Systems, clearinghouses and/or Integration of HIS.
  • Clear and effective communicator with excellent verbal and written skills.
  • Ability to understand complex technical processes to lead, coach, and support strategic partners.
  • Ability to speak knowledgably to partners with a full technical/workflow understanding of Waystar.
  • Ability to multitask and perform under pressure on a high-volume results-driven team.
  • Advanced computer skills utilizing MS Office products, Salesforce, FTP software, etc.
  • Strong time management, analytical skills, and troubleshooting skills.
  • EDI healthcare experience and knowledge of file transmissions via SFTP and API/web services.
  • Self-motivated with the ability to work well both in a group environment and independently. • Bachelor's degree or equivalent experience.
  • Experience working in or with a medical practice or practice management/electronic medical records/revenue cycle system.
  • Knowledge of medical billing, HCFA 1500 form/UB04, and ANSI X12 formats

ABOUT WAYSTAR
Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle.
Waystar's healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun.
Waystar products have won multiple Best in KLAS® or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book™ surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit waystar.com or follow @Waystar on Twitter.
WAYSTAR PERKS
  • Competitive total rewards (base salary + bonus, if applicable)
  • Customizable benefits package (3 medical plans with Health Saving Account company match)
  • We offer generous paid time off for our non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays. We also offer flexible time off for our exempt team members + 13 paid holidays
  • Paid parental leave (including maternity + paternity leave)
  • Education assistance opportunities and free LinkedIn Learning access
  • Free mental health and family planning programs, including adoption assistance and fertility support
  • 401(K) program with company match
  • Pet insurance
  • Employee resource groups

Waystar is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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