Salesforce Release Manager
NJ · On-site +1
... analysis to ensure they are not repeated. • Facilitate release activities across all Salesforce ... Support Team - Coordinate Salesforce Release Calls, and Support Activities Should have strong ...
Salesforce Release Manager
NJ · On-site +1
... analysis to ensure they are not repeated. • Facilitate release activities across all Salesforce ... Support Team - Coordinate Salesforce Release Calls, and Support Activities Should have strong ...
AWS Support Analyst Location: California ( Remote ) Required Qualifications * Bachelor's degree ... Salesforce * ServiceNow * Ensure seamless connectivity and operational stability of cloud-based ...
Quick apply
AWS Support Analyst Location: California ( Remote ) Required Qualifications * Bachelor's degree ... Salesforce * ServiceNow * Ensure seamless connectivity and operational stability of cloud-based ...
Production Support Analyst
Birmingham, AL · On-site
The Production Support Analyst is responsible for supporting users of RxBenefits software ... Experience with Salesforce and/or BI tools such as Qlik is a strong plus * Experience with JIRA ...
Production Support Analyst
Birmingham, AL · On-site
The Production Support Analyst is responsible for supporting users of RxBenefits software ... Experience with Salesforce and/or BI tools such as Qlik is a strong plus * Experience with JIRA ...
Application Support Analyst
Irving, TX · On-site
Application Support Analyst Location: Hybrid About the Role We are seeking an experienced ... Blue Yonder, WMS, IBM Sterling OMS, Manhattan OMS, iSeries, eComm, or Salesforce * Bachelor ...
Application Support Analyst
Irving, TX · On-site
Application Support Analyst Location: Hybrid About the Role We are seeking an experienced ... Blue Yonder, WMS, IBM Sterling OMS, Manhattan OMS, iSeries, eComm, or Salesforce * Bachelor ...
Salesforce Developer
Norwood, MA · On-site
$62.75 - $83/hr
Experience working on Salesforce support projects (handle user communication, understand issues/defects / change requirements, perform impact analysis, create tickets as approp., perform development ...
Salesforce Developer
Norwood, MA · On-site
$62.75 - $83/hr
Experience working on Salesforce support projects (handle user communication, understand issues/defects / change requirements, perform impact analysis, create tickets as approp., perform development ...
Involves supporting Salesforce users and business processes, working with ticketing systems ... Console and Analytics, Google Workspace Customer Service and consumer engagement experience.
Involves supporting Salesforce users and business processes, working with ticketing systems ... Console and Analytics, Google Workspace Customer Service and consumer engagement experience.
Application Support Analyst Duration: Full time / Direct Hire Location: Greensboro NC - Onsite ... SharePoint, Power Automate, and Salesforce experience preferred * IBM iSeries, Innovative Computing ...
Application Support Analyst Duration: Full time / Direct Hire Location: Greensboro NC - Onsite ... SharePoint, Power Automate, and Salesforce experience preferred * IBM iSeries, Innovative Computing ...
Support Analyst
Pittsburgh, PA · Hybrid
$20 - $22/hr
Help Desk Support (Hybrid) We are seeking a Product Operations Analyst to provide advanced ... Familiarity with ServiceNow, Jira, Zendesk, Salesforce, or similar ticketing platforms. Experience ...
Support Analyst
Pittsburgh, PA · Hybrid
$20 - $22/hr
Help Desk Support (Hybrid) We are seeking a Product Operations Analyst to provide advanced ... Familiarity with ServiceNow, Jira, Zendesk, Salesforce, or similar ticketing platforms. Experience ...
Support Analyst
Pittsburgh, PA · Hybrid
$20 - $22/hr
Help Desk Support (Hybrid) We are seeking a Product Operations Analyst to provide advanced ... Familiarity with ServiceNow, Jira, Zendesk, Salesforce, or similar ticketing platforms. Experience ...
Support Analyst
Pittsburgh, PA · Hybrid
$20 - $22/hr
Help Desk Support (Hybrid) We are seeking a Product Operations Analyst to provide advanced ... Familiarity with ServiceNow, Jira, Zendesk, Salesforce, or similar ticketing platforms. Experience ...
Salesforce Architect
Norman, OK · Remote
$115K - $130K/yr
The Salesforce Architect translates business and product requirements into sound technical designs ... support parts of the hiring process, such as reviewing applications, analyzing resumes, or ...
Quick apply
Salesforce Architect
Norman, OK · Remote
$115K - $130K/yr
The Salesforce Architect translates business and product requirements into sound technical designs ... support parts of the hiring process, such as reviewing applications, analyzing resumes, or ...
Salesforce Architect
Norman, OK · On-site
$115K - $130K/yr
The Salesforce Architect translates business and product requirements into sound technical designs ... support parts of the hiring process, such as reviewing applications, analyzing resumes, or ...
Salesforce Architect
Norman, OK · On-site
$115K - $130K/yr
The Salesforce Architect translates business and product requirements into sound technical designs ... support parts of the hiring process, such as reviewing applications, analyzing resumes, or ...
Business Analyst w/ Salesforce Marketing Cloud.
Washington, DC · On-site
$35 - $40/hr
The Performance Support Analyst: Monitors the Salesforce.com data that is entered by National and Local Coaches and create and run reports in the system. Monitors and assist with enrollment in ...
Business Analyst w/ Salesforce Marketing Cloud.
Washington, DC · On-site
$35 - $40/hr
The Performance Support Analyst: Monitors the Salesforce.com data that is entered by National and Local Coaches and create and run reports in the system. Monitors and assist with enrollment in ...
Salesforce Architect
Norman, OK · Remote
$115K - $130K/yr
The Salesforce Architect translates business and product requirements into sound technical designs ... support parts of the hiring process, such as reviewing applications, analyzing resumes, or ...
Salesforce Architect
Norman, OK · Remote
$115K - $130K/yr
The Salesforce Architect translates business and product requirements into sound technical designs ... support parts of the hiring process, such as reviewing applications, analyzing resumes, or ...
The Salesforce Systems Support Analyst is a key member of the maintenance organization. This role is responsible for providing administration and optimization of the Agentforce Field Service platform ...
The Salesforce Systems Support Analyst is a key member of the maintenance organization. This role is responsible for providing administration and optimization of the Agentforce Field Service platform ...
Salesforce Domain Owner
Westminster, CO · On-site
Ready to pioneer the future of customer support technology? Trimble is looking for an analytical, forward-thinking leader to orchestrate our Salesforce Service Cloud ecosystem and drive AI-driven ...
Salesforce Domain Owner
Westminster, CO · On-site
Ready to pioneer the future of customer support technology? Trimble is looking for an analytical, forward-thinking leader to orchestrate our Salesforce Service Cloud ecosystem and drive AI-driven ...
Application Support Analyst
New Orleans, LA · On-site
$65K - $80K/yr
... Salesforce, LaserPro, digital banking, treasury management, or lending platforms preferred. Your ... Support Analyst will include: * Serve as the primary administrator and support resource for ...
Application Support Analyst
New Orleans, LA · On-site
$65K - $80K/yr
... Salesforce, LaserPro, digital banking, treasury management, or lending platforms preferred. Your ... Support Analyst will include: * Serve as the primary administrator and support resource for ...
Salesforce Domain Owner
Westminster, CO · On-site
Ready to pioneer the future of customer support technology? Trimble is looking for an analytical, forward-thinking leader to orchestrate our Salesforce Service Cloud ecosystem and drive AI-driven ...
Salesforce Domain Owner
Westminster, CO · On-site
Ready to pioneer the future of customer support technology? Trimble is looking for an analytical, forward-thinking leader to orchestrate our Salesforce Service Cloud ecosystem and drive AI-driven ...
Salesforce Domain Owner
Dayton, OH · On-site
Ready to pioneer the future of customer support technology? Trimble is looking for an analytical, forward-thinking leader to orchestrate our Salesforce Service Cloud ecosystem and drive AI-driven ...
Salesforce Domain Owner
Dayton, OH · On-site
Ready to pioneer the future of customer support technology? Trimble is looking for an analytical, forward-thinking leader to orchestrate our Salesforce Service Cloud ecosystem and drive AI-driven ...
Digital Program Support Analyst
Erie, PA · On-site
As a result of these efforts, we have been recognized by Staffing Industry Analysts (SIA) as the ... This individual will be responsible for supporting SalesForce Service Cloud operations & customer ...
Digital Program Support Analyst
Erie, PA · On-site
As a result of these efforts, we have been recognized by Staffing Industry Analysts (SIA) as the ... This individual will be responsible for supporting SalesForce Service Cloud operations & customer ...
Client Support Analyst
Schaumburg, IL · Remote
The Client Support Analyst (CSA) is a client-facing, multi-functional role responsible for ... Use multiple systems and tools, including Salesforce (SFDC), Smartsheet, Excel, internal ...
Client Support Analyst
Schaumburg, IL · Remote
The Client Support Analyst (CSA) is a client-facing, multi-functional role responsible for ... Use multiple systems and tools, including Salesforce (SFDC), Smartsheet, Excel, internal ...
Salesforce Support Analyst information
See salary details
$14.90 - $18.66
9% of jobs
$22.19 is the 25th percentile. Wages below this are outliers.
$18.66 - $22.42
17% of jobs
$22.42 - $26.18
17% of jobs
The median wage is $27.64 / hr.
$26.18 - $29.94
19% of jobs
$29.94 - $33.70
11% of jobs
$34.95 is the 75th percentile. Wages above this are outliers.
$33.70 - $37.46
6% of jobs
$37.46 - $41.22
8% of jobs
$41.22 - $44.97
5% of jobs
$44.97 - $48.73
4% of jobs
$48.73 - $52.49
2% of jobs
$52.49 - $56.25
1% of jobs
$14
$31
$56
How much do salesforce support analyst jobs pay per hour?
As of Aug 14, 2026, the average hourly pay for salesforce support analyst in the United States is $31.38, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $37.74 per hour, depending on experience, location, and employer.
What are some common challenges Salesforce Support Analysts encounter when handling user tickets, and how can they effectively address them?
Salesforce Support Analysts often face challenges such as resolving complex customization issues, managing high volumes of user tickets, and balancing urgent requests from multiple stakeholders. To address these effectively, analysts should prioritize tickets based on impact, maintain clear communication with users, and leverage Salesforce documentation and community forums for troubleshooting. Collaborating closely with developers and other support team members also helps in resolving issues efficiently and expanding technical knowledge.
What are the key skills and qualifications needed to thrive as a Salesforce Support Analyst?
To thrive as a Salesforce Support Analyst, you need a strong understanding of Salesforce CRM, problem-solving skills, and experience with data analysis, often supported by a degree in IT or business and Salesforce certifications like Salesforce Administrator. Familiarity with Salesforce Service Cloud, reporting tools, and case management systems is typically required. Strong communication, patience, and analytical thinking help you resolve user issues and collaborate with technical teams. These skills ensure efficient platform support, user satisfaction, and seamless business operations.
What is the difference between Salesforce Support Analyst vs Salesforce Administrator?
| Criteria | Salesforce Support Analyst | Salesforce Administrator |
|---|---|---|
| Certifications | Salesforce Support certifications, basic Salesforce knowledge | Salesforce Administrator Certification (ADM 201) |
| Work Environment | Support teams, help desk, troubleshooting roles | System configuration, user management, process automation |
| Employer & Industry Usage | Customer support, IT departments, consulting firms | Internal business teams, CRM management, sales & marketing |
| Common Search & Comparison | Yes | Yes |
The Salesforce Support Analyst primarily focuses on troubleshooting, resolving user issues, and providing technical support within organizations. In contrast, the Salesforce Administrator manages system configurations, user permissions, and automation processes to optimize Salesforce usage. While both roles require Salesforce knowledge, the Support Analyst emphasizes support and issue resolution, whereas the Administrator handles system setup and maintenance.
What is a Salesforce Support Analyst?
Salesforce Support Analysts are professionals who provide technical assistance and troubleshooting for users of the Salesforce platform. They help resolve issues related to system functionality, data integrity, and user access, ensuring that organizations can effectively use Salesforce for their business needs. These analysts often serve as a bridge between end-users and technical teams, offering guidance, training, and support for system upgrades or customizations. Their role is essential for maintaining smooth operations and helping organizations maximize their investment in Salesforce.
More about Salesforce Support Analyst jobs
What cities are hiring for Salesforce Support Analyst jobs?
Cities with the most Salesforce Support Analyst job openings:
What states have the most Salesforce Support Analyst jobs?
States with the most job openings for Salesforce Support Analyst jobs include:
What job categories do people searching Salesforce Support Analyst jobs look for?
The top searched job categories for Salesforce Support Analyst jobs are:
Job description
Hi,
Given below is the urgent req for my client.. If you are comfortable with it, available and looking for a project please send me your profile immediately in word document along with your expected hourly salary on CTC/1099 or yearly salary on W2. Please mention your work authorization and your availability to start the project.
D 2 - Salesforce Release Manager
Remote position
PTtiming zone.
A proven Salesforce Release Manager who will take ownership of all aspects related to ensuring a 'healthy' Salesforce.com platform.
Minimum 8+ years' experience on the Salesforce platform inclusive of release management, Salesforce Administrator, and implementing Salesforce.com technology based solutions
A strong understanding of CRM, Sales, Marketing, and other business processes
Strong experience on Salesforce.com, Flosum & GITHub.
Experience of working on global Salesforce.com platform and the implications related to Release Management
Hands on experience with Salesforce.com configurations, roles, profiles, and other permission controls
Ability to communicate effectively and confidently with team members.
Productive with moderate supervision
Communicate clearly and effectively in both written and verbal formats
Key Responsibilities:
Define and manage change control process for development and release readiness criteria and ensure all changes meet criteria prior to deployment
Accounting for any dependencies and risks along the way; identify issues and perform root-cause analysis to ensure they are not repeated.
•Facilitate release activities across all Salesforce Development and Administrator teams, ensuring quality and timely deployments across environments
Instance strategies
Work with Salesforce Development Team(s) to maintain allowed Test coverage in salesforce and resolve all the Deployment errors.
Monitor all lower environments (Salesforce Sandboxes) for release process / creating and synchronizing sandbox metadata and appropriate data sets
Validate Post Release Activities /Track release metrics to improvement and report successes/failures to stakeholders and Teams
Work with Salesforce Support Team - Coordinate Salesforce Release Calls, and Support Activities
Should have strong understanding of deployments using Force.com migration tools (Salesforce Tools IDE, Flosum, GITHub, and Version Control )
Perform and Support on Salesforce Administration Activities
Responsible for maintaining consistency between Salesforce sandbox environments, from Development through SIT, UAT and Production.
Host weekly (and adhoc) calls with internal business admins, internal development teams, and Salesforce Support to plan and prepare all production facing releases.
Regards
Varma
732-338-7524
Given below is the urgent req for my client.. If you are comfortable with it, available and looking for a project please send me your profile immediately in word document along with your expected hourly salary on CTC/1099 or yearly salary on W2. Please mention your work authorization and your availability to start the project.
D 2 - Salesforce Release Manager
Remote position
PTtiming zone.
A proven Salesforce Release Manager who will take ownership of all aspects related to ensuring a 'healthy' Salesforce.com platform.
Minimum 8+ years' experience on the Salesforce platform inclusive of release management, Salesforce Administrator, and implementing Salesforce.com technology based solutions
A strong understanding of CRM, Sales, Marketing, and other business processes
Strong experience on Salesforce.com, Flosum & GITHub.
Experience of working on global Salesforce.com platform and the implications related to Release Management
Hands on experience with Salesforce.com configurations, roles, profiles, and other permission controls
Ability to communicate effectively and confidently with team members.
Productive with moderate supervision
Communicate clearly and effectively in both written and verbal formats
Key Responsibilities:
Define and manage change control process for development and release readiness criteria and ensure all changes meet criteria prior to deployment
Accounting for any dependencies and risks along the way; identify issues and perform root-cause analysis to ensure they are not repeated.
•Facilitate release activities across all Salesforce Development and Administrator teams, ensuring quality and timely deployments across environments
Instance strategies
Work with Salesforce Development Team(s) to maintain allowed Test coverage in salesforce and resolve all the Deployment errors.
Monitor all lower environments (Salesforce Sandboxes) for release process / creating and synchronizing sandbox metadata and appropriate data sets
Validate Post Release Activities /Track release metrics to improvement and report successes/failures to stakeholders and Teams
Work with Salesforce Support Team - Coordinate Salesforce Release Calls, and Support Activities
Should have strong understanding of deployments using Force.com migration tools (Salesforce Tools IDE, Flosum, GITHub, and Version Control )
Perform and Support on Salesforce Administration Activities
Responsible for maintaining consistency between Salesforce sandbox environments, from Development through SIT, UAT and Production.
Host weekly (and adhoc) calls with internal business admins, internal development teams, and Salesforce Support to plan and prepare all production facing releases.
Regards
Varma
732-338-7524
About Hermitage Info Tech
Sourced by ZipRecruiter
Company size
11 - 50 Employees
Headquarters location
South Plainfield, NJ, US