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Salesforce Support Analyst Jobs (NOW HIRING)

Hermitage Infotech

Salesforce Release Manager

NJ · On-site +1

... analysis to ensure they are not repeated. • Facilitate release activities across all Salesforce ... Support Team - Coordinate Salesforce Release Calls, and Support Activities Should have strong ...

Hermitage Infotech

Salesforce Release Manager

NJ · Remote

... analysis to ensure they are not repeated. Facilitate release activities across all Salesforce ... Support Team - Coordinate Salesforce Release Calls, and Support Activities Should have strong ...

Canoe Intelligence

Support Analyst

Jacksonville, FL · On-site +1

As a Support Analyst, you'll be working alongside the Client Support team to manage client ... as Zendesk, Salesforce CRM, Jira, Confluence, Snowflake, Datadog * Experience streamlining ...

Wealth Enhancement Group

Sr. Business Analyst

$80K - $90K/yr

Reporting & Analytics (monthly, quarterly, ad hoc) * Coordinates and prepares monthly Advisor Team ... Salesforce Support Org: Support data integrity, user access/permissions questions, and field ...

Atria Group LLC

Salesforce Developer

Norwood, MA · On-site

$62.75 - $83/hr

Experience working on Salesforce support projects (handle user communication, understand issues/defects / change requirements, perform impact analysis, create tickets as approp., perform development ...

Collabera

Digital Program Support Analyst

Erie, PA · On-site

As a result of these efforts, we have been recognized by Staffing Industry Analysts (SIA) as the ... This individual will be responsible for supporting SalesForce Service Cloud operations & customer ...

Trimble, Inc.

Salesforce Domain Owner

Westminster, CO · On-site

Ready to pioneer the future of customer support technology? Trimble is looking for an analytical, forward-thinking leader to orchestrate our Salesforce Service Cloud ecosystem and drive AI-driven ...

Trimble

Salesforce Domain Owner

Lake Oswego, OR

Ready to pioneer the future of customer support technology? Trimble is looking for an analytical, forward-thinking leader to orchestrate our Salesforce Service Cloud ecosystem and drive AI-driven ...

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Salesforce Support Analyst information

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How much do salesforce support analyst jobs pay per hour?

As of Jun 29, 2026, the average hourly pay for salesforce support analyst in the United States is $31.38, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $37.74 per hour, depending on experience, location, and employer.

What are some common challenges Salesforce Support Analysts encounter when handling user tickets, and how can they effectively address them?

Salesforce Support Analysts often face challenges such as resolving complex customization issues, managing high volumes of user tickets, and balancing urgent requests from multiple stakeholders. To address these effectively, analysts should prioritize tickets based on impact, maintain clear communication with users, and leverage Salesforce documentation and community forums for troubleshooting. Collaborating closely with developers and other support team members also helps in resolving issues efficiently and expanding technical knowledge.

What are the key skills and qualifications needed to thrive as a Salesforce Support Analyst, and why are they important?

To thrive as a Salesforce Support Analyst, you need a strong understanding of Salesforce CRM, problem-solving skills, and experience with data analysis, often supported by a degree in IT or business and Salesforce certifications like Salesforce Administrator. Familiarity with Salesforce Service Cloud, reporting tools, and case management systems is typically required. Strong communication, patience, and analytical thinking help you resolve user issues and collaborate with technical teams. These skills ensure efficient platform support, user satisfaction, and seamless business operations.

What is the difference between Salesforce Support Analyst vs Salesforce Administrator?

CriteriaSalesforce Support AnalystSalesforce Administrator
CertificationsSalesforce Support certifications, basic Salesforce knowledgeSalesforce Administrator Certification (ADM 201)
Work EnvironmentSupport teams, help desk, troubleshooting rolesSystem configuration, user management, process automation
Employer & Industry UsageCustomer support, IT departments, consulting firmsInternal business teams, CRM management, sales & marketing
Common Search & ComparisonYesYes

The Salesforce Support Analyst primarily focuses on troubleshooting, resolving user issues, and providing technical support within organizations. In contrast, the Salesforce Administrator manages system configurations, user permissions, and automation processes to optimize Salesforce usage. While both roles require Salesforce knowledge, the Support Analyst emphasizes support and issue resolution, whereas the Administrator handles system setup and maintenance.

What are Salesforce Support Analysts?

Salesforce Support Analysts are professionals who provide technical assistance and troubleshooting for users of the Salesforce platform. They help resolve issues related to system functionality, data integrity, and user access, ensuring that organizations can effectively use Salesforce for their business needs. These analysts often serve as a bridge between end-users and technical teams, offering guidance, training, and support for system upgrades or customizations. Their role is essential for maintaining smooth operations and helping organizations maximize their investment in Salesforce.
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Salesforce Support Analyst jobs near you
Salesforce Managed Services - Lead

Salesforce Managed Services - Lead

Apps Associates

Acton, MA • On-site

Full-time

Posted 18 days ago

Key responsibilities

  • Lead day-to-day operations of Salesforce support engagements, including intake, triage, scoping, backlog management, and prioritization.

  • Assess incoming issues and requests to determine best-fit solutions, applying Salesforce recommended practices across Sales, Service, CPQ, and Experience Clouds.

  • Present solution options, tradeoffs, and recommendations to stakeholders while managing support for a multi-org environment across four divisions.

Job description


Experience Required: 5+ years in Salesforce ecosystem
Shared Support Experience: 2+ years (hands-on or leadership)
Location: Marlborough, MA (Hybrid)
Role Type: Onshore Lead
Role:
We are looking for a highly experienced Salesforce Solution Architect / Lead to spearhead a Managed Services Engagement model for one of our most critical Customer. The ideal candidate has deep Salesforce expertise, strong functional leadership, solid technical understanding, and a track record of delivering excellent customer experience in multi-customer or pooled support environments.
This role expects to be responsible for establishing a strong relationship with all the stakeholders, lead the day to day support tasks and deliver excellent solutions.
1. Support Leadership
  • Lead day-to-day operations of Salesforce support engagements.
  • Own intake, triage, scoping, backlog management, and prioritization.
  • Ensure high-quality, timely resolution of issues, enhancements, and small-scale solutions.

2. Salesforce Solution Design & Delivery
  • Assess incoming issues requests and determine the best-fit approach for resolution.
  • Apply Salesforce recommended practices to design scalable, maintainable solutions across Sales, Service, CPQ and Experience Clouds.
  • Provide technical oversight and guidance for cases requiring programmatic intervention (Apex, triggers, flows, LWC).
  • Serve as the final escalation point for complex cases.

3. Functional Expertise (60%)
  • Strong command over Sales Cloud, Service Cloud, CPQ Cloud, FSL, Copado.
  • Deep expertise in Salesforce's declarative capabilities (Flows, Process Automation, Configuration).

4. Technical Acumen (40%)
  • Solid understanding of Apex, integration patterns, and platform limitations.
  • Ability to troubleshoot technical breakdowns, guide offshore team, and ensure architectural hygiene.

5. Customer & Stakeholder Management
  • Present solution options, tradeoffs, and recommendations in a clear and structured manner.
  • Providing day-to-day support for multi-org environment across 4 Divisions
  • Daily interaction with Sales and Service Enablement teams on resolving Break / Fix support issues
  • Proactive Monitoring on admin errors on the platform
  • Manage offshore developers' resources for development of break/fix
  • Daily interaction with Director, CRM & Enterprise Solutions
  • Daily interaction with DevOps Support team
  • Daily interaction with Solution Analysts

6. Team Building & Delivery Leadership
  • Work towards maintaining a high-performing offshore Salesforce support team.
  • Establish support processes, documentation standards, SLAs, and knowledge management practices.

General Skills
  • Strong communication skills, well organized and self-motivated
  • Strong Critical thinking skills
  • Flexibility to meet continuously changing priorities and challenges.

Certifications
  • Salesforce Certified Administrator
  • Salesforce Certified Advanced Administrator
  • Salesforce Certified Platform App Builder
  • Salesforce Certified CPQ Specialist
  • Salesforce Certified Business Analyst
  • Salesforce Certified Sales Cloud Consultant
  • Salesforce Certified Service Cloud Consultant

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