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Complaint Handling Jobs in Florida (NOW HIRING)

Exactech

QA PM Specialist

Gainesville, FL · On-site

The purpose of the QA Post Market Specialist is to perform complaint handling activities to ensure regulatory compliance and customer satisfaction. This role coordinates and submits regulatory ...

Quality

Complaints Engineer II - TA

Sunrise, FL · Hybrid

Maintain complaint-handling procedures, support team and organizational performance indicators, provide assistance and training to team members, stay current with required training, and promote ...

Dds Lab

Director of Quality and Regulatory

Tampa, FL · On-site

$150 - $200/hr

The position drives customer complaint handling, corrective and preventive actions, KPI reporting, controlled documentation, audit readiness, and cross-functional quality initiatives while partnering ...

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All JobsComplaint Handling JobsComplaint Handling Jobs in Florida

Complaint Handling information

See Florida salary details

$8

$22

$42

How much do complaint handling jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for complaint handling in Florida is $22.57, according to ZipRecruiter salary data. Most workers in this role earn between $16.09 and $25.66 per hour, depending on experience, location, and employer.

What is complaint handling?

Complaint handling refers to the process organizations use to receive, review, investigate, and resolve complaints from customers, clients, or stakeholders. The goal is to address concerns efficiently and fairly, ensuring customer satisfaction while identifying areas for improvement. Effective complaint handling often involves clear procedures, prompt responses, and thorough documentation to prevent similar issues in the future.

How does a complaint handling specialist typically collaborate with other departments to resolve customer issues?

A Complaint Handling specialist works closely with multiple departments such as Quality Assurance, Customer Service, and Product Development to investigate and resolve customer complaints. They gather relevant information, coordinate with technical teams to analyze root causes, and ensure timely communication with the customer throughout the process. Effective collaboration helps streamline resolutions and improves overall customer satisfaction. Regular meetings and clear documentation are essential to maintain alignment and track progress on complaint cases.

What are the key skills and qualifications needed to thrive in complaint handling, and why are they important?

To excel in Complaint Handling, you need strong problem-solving abilities, attention to detail, and a background in customer service or relevant industry experience. Familiarity with customer relationship management (CRM) systems, ticketing platforms, and knowledge of regulatory compliance standards is typically required. Excellent communication, patience, and conflict resolution skills help you effectively address customer concerns and de-escalate tense situations. These skills ensure timely and satisfactory resolutions, help maintain customer trust, and support regulatory compliance.

What is the difference between Complaint Handling vs Customer Service Representative?

AspectComplaint HandlingCustomer Service Representative
Required CredentialsBasic customer service skills, sometimes certifications in conflict resolutionCustomer service training, communication skills
Work EnvironmentCall centers, support desks, online chatRetail stores, call centers, online support
Employer & Industry UsageBusinesses handling customer complaints across industriesRetail, telecom, hospitality, various service sectors
Common Search & ComparisonFocused on resolving specific complaintsProviding general assistance and information

Complaint Handling specialists focus on resolving specific customer complaints, often requiring conflict resolution skills. Customer Service Representatives provide broader support, assisting with general inquiries and service issues. While both roles involve communication and customer interaction, Complaint Handling is more specialized in addressing and resolving complaints efficiently.

What are the most commonly searched types of Complaint Handling jobs in Florida?

The most popular types of Complaint Handling jobs in Florida are:

What are popular job titles related to Complaint Handling jobs in Florida?

For Complaint Handling jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Complaint Handling jobs in Florida look for?

The top searched job categories for Complaint Handling jobs in Florida are:

What cities in Florida are hiring for Complaint Handling jobs?

Cities in Florida with the most Complaint Handling job openings:

Complaint Handling jobs near you
Infographic showing various Complaint Handling job openings in Florida as of August 2026, with employment types broken down into 91% Full Time, and 9% Contract. Highlights an 100% In-person job distribution, with an average salary of $46,941 per year, or $22.6 per hour.

QA PM Specialist

Exactech

Gainesville, FL • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Exactech rating

8.0

Company rating: 8.0 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

The purpose of the QA Post Market Specialist is to perform complaint handling activities to ensure regulatory compliance and customer satisfaction. This role coordinates and submits regulatory reports to FDA and Country/Regional competent authorities.
  • Engaged in the receipt, documentation, investigation, and closure/resolution of customer complaints to ensure regulatory compliance (e.g., FDA, CMDR, ISO) and customer satisfaction.
  • Adhering to all Advita procedures and requirements. Assesses complaint events for regulatory reporting requirements.
  • Submits regulatory reports to FDA or Regional Competent Authority within regulatory timeframes.
  • Escalates high severity events and cases to Management.
  • Supports the completion of complaint activities in line with department metrics and key performance indicators.
  • Supports audits and audit requests for complaints.
  • Assists with continuous improvement activities and/or special projects, as assigned.
  • Assists in training complaint team members.
  • Assists in updates or creation of procedures, work instructions, forms, reports and letter templates to standardize departmental processes.
  • Knowing and applying Advita's Quality System and any appropriate FDA and international standards.
  • Assist and support other employees, teams, and sales personnel, as necessary.
Education:
  • Associate's Degree from an accredited institution required; Bachelor's Degree preferred.
 Experience:
  • Degree in Allied Health, Statistics, Epidemiology, Life Sciences or Biomedical Engineering, highly preferred.
  • Minimum of 1 year of experience performing a complaint handling or post market surveillance role in a Medical Device or Pharmaceutical FDA regulated environment.
  • In lieu of previous complaint handling experience, 2 years of experience in a quality assurance role in the Medical Device or Pharmaceutical FDA regulated environment.
  • Working knowledge of requirements of FDA, EU, and other global regulations related to complaint handling and Recalls/FSCA required.
  • Experience with FDA/ISO quality management system regulations required.
  • Experience with quality system management software highly preferred.
Functional/Technical Knowledge, Skills and Abilities Required:
  • Working knowledge/skill in Windows-based office productivity tools.
  • Excellent analytical skills and detail-oriented.
  • Strong organizational and time management skills.
  • Strong written, oral, and presentation communication skills. Ability to consistently meet high standards of input accuracy, produce quality documents, compile data, and perform simple analyses with accuracy. Self-directed; capable of setting own priorities and working independently to meet established deadlines.

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