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Complaint Handling Jobs (NOW HIRING)

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Complaint Analyst II

West Chester, PA · On-site

Customer Quality member responsible for supporting Post Market Regulatory Affairs activities associated with complaint handling and MDR submissions. These activities include intake, investigation ...

MSD

Product Complaint Specialist II

Rockville, MD · On-site

$78K - $116K/yr

Education requirements may be substituted by previous experience in customer complaint handling and CAPA management. * Minimum of 4 years of experience in biotechnology, medical devices, in vitro ...

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How much do complaint handling jobs pay per month?

As of Aug 18, 2026, the average monthly pay for complaint handling in the United States is $6,591.00, according to ZipRecruiter salary data. Most workers in this role earn between $6,208.33 and $6,958.33 per month, depending on experience, location, and employer.

What is complaint handling?

Complaint handling refers to the process organizations use to receive, review, investigate, and resolve complaints from customers, clients, or stakeholders. The goal is to address concerns efficiently and fairly, ensuring customer satisfaction while identifying areas for improvement. Effective complaint handling often involves clear procedures, prompt responses, and thorough documentation to prevent similar issues in the future.

How does a complaint handling specialist typically collaborate with other departments to resolve customer issues?

A Complaint Handling specialist works closely with multiple departments such as Quality Assurance, Customer Service, and Product Development to investigate and resolve customer complaints. They gather relevant information, coordinate with technical teams to analyze root causes, and ensure timely communication with the customer throughout the process. Effective collaboration helps streamline resolutions and improves overall customer satisfaction. Regular meetings and clear documentation are essential to maintain alignment and track progress on complaint cases.

What are the key skills and qualifications needed to thrive in complaint handling, and why are they important?

To excel in Complaint Handling, you need strong problem-solving abilities, attention to detail, and a background in customer service or relevant industry experience. Familiarity with customer relationship management (CRM) systems, ticketing platforms, and knowledge of regulatory compliance standards is typically required. Excellent communication, patience, and conflict resolution skills help you effectively address customer concerns and de-escalate tense situations. These skills ensure timely and satisfactory resolutions, help maintain customer trust, and support regulatory compliance.

What is the difference between Complaint Handling vs Customer Service Representative?

AspectComplaint HandlingCustomer Service Representative
Required CredentialsBasic customer service skills, sometimes certifications in conflict resolutionCustomer service training, communication skills
Work EnvironmentCall centers, support desks, online chatRetail stores, call centers, online support
Employer & Industry UsageBusinesses handling customer complaints across industriesRetail, telecom, hospitality, various service sectors
Common Search & ComparisonFocused on resolving specific complaintsProviding general assistance and information

Complaint Handling specialists focus on resolving specific customer complaints, often requiring conflict resolution skills. Customer Service Representatives provide broader support, assisting with general inquiries and service issues. While both roles involve communication and customer interaction, Complaint Handling is more specialized in addressing and resolving complaints efficiently.

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Complaint Handling jobs near you
Infographic showing various Complaint Handling job openings in the United States as of August 2026, with employment types broken down into 77% Full Time, 20% Part Time, 2% Contract, and 1% Nights. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $79,092 per year, or $38 per hour.

Customer Complaint Coordinator

SPECTRAFORCE

San Antonio, TX • On-site

Contractor

Re-posted 7 days ago

Job description

Company Description

Spectraforce is a leading global services firm that provides a portfolio of consulting, staffing and outsourcing services and solutions to a broad range of clients and industries worldwide. We are headquartered in Raleigh, NC, USA and have offshore global delivery centers in Pune, Chandigarh, Banglore and Hyderabad, India.

Job Description
  • Comprehensive knowledge of Quality System standards and regulations including 21 CFR 803 & 820, and ISO 13485 / 14971
  • One(1) or more years of experience with medical terminology, clinical or laboratory knowledge, and familiarity with client`s products.
  • Two (2) year or more experience in the complaint handling, Medical Device industry, Customer relations, complaint trending, MDR submissions, FDA regulations, GMP.

Skills:

  • Strong analytical, deductive reasoning and listening skills
  • Must be able to communicate precisely and accurately to all levels of the organization
  • Ability to speak multiple languages preferred including Spanish, Portuguese, and French.
  • Strong interpersonal skills with the ability to effectively lead a multi-functional audit team
  • Strong project management skills
Qualifications

Education:

  • BS Degree in Science or Engineering or Business, or applicable work experience

 

Complexity of Duties:

  • Duties are very complex in nature and pertain to the overall in
  • Under the direction of the Manager, Customer Management Center, manages activities and procedures associated with complaints concerning client`s products.
  • Accountable for setting own work direction and completing work tasks.
  • Supervise the processing of customer complaints including maintenance of complaint files, responses to customers and Quality reports.
  • Responsible for a variety of mechanical and functional product evaluations related to the investigation of customer complaints. As well as supporting Market Segment Teams.
  • Able to manage the end to end process of customer complaints including utilization of the database systems used to process complaints.

 

Responsibilities:

  • Contribute to the business-wide quality strategy and quality objectives
  • Maintain systems to monitor and facilitate the timely investigations and close out of complaints. Ensure systems workflow precludes lengthy unanswered complaints.
  • Manage the process of the complaint handling system
Additional Information

Thanks & Regards
Monika Kanwar

Client Delivery Executive

Spectraforce Technologies Inc.
Phone No# 919-887-6786 EXT-4065
Fax No# 919-573-9398
Email: [email protected]
Visit us: http://www.spectraforce.com

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