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Complaint Handling Jobs (NOW HIRING)

Heartflow

Senior Complaint Specialist

Austin, TX · Hybrid

$75K - $100K/yr

Complaint Handling: Assess reports received through multiple customer feedback channels to identify alleged deficiencies, ensure accurate documentation, and manage timely complaint review and closure.

Lancesoft INC

Complaint Determination Associate

Acton, MA · Remote

$30 - $33/hr

Performs other complaint handling responsibilities as required Required Leadership/Interpersonal Skills & Behaviors * Ability to handle team interpersonal conflicts and find an acceptable resolution

Jj

Post Market Complaint Specialist

Danvers, MA · On-site

The candidate must have experience in medical device and post-market regulations with a solid understanding of complaint handling processes and adverse event follow up. You will be responsible for:

millenniumsoft

Complaint Handler

Tempe, AZ · On-site

Tempe, AZ Duration : 6 Months Contract Total Hours/week : 40.00 1st Shift Job Summary Complaint Handling * Accurately records and logs all complaint information from customers and Bard employees into ...

Intuvie

Director, Complaint Vigilance

Natick, MA · On-site

$180K - $190K/yr

Makes critical decisions for the Complaint Handling Unit (CHU). Primary interface to other department heads and upper management for complaint related topics and trending. Ensures complaint ...

Intuvie

Director, Complaint Vigilance

Natick, MA · On-site

$180K - $190K/yr

Makes critical decisions for the Complaint Handling Unit (CHU). Primary interface to other department heads and upper management for complaint related topics and trending. Ensures complaint ...

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How much do complaint handling jobs pay per month?

As of Jun 8, 2026, the average monthly pay for complaint handling in the United States is $6,591.00, according to ZipRecruiter salary data. Most workers in this role earn between $6,208.33 and $6,958.33 per month, depending on experience, location, and employer.

What is complaint handling?

Complaint handling refers to the process organizations use to receive, review, investigate, and resolve complaints from customers, clients, or stakeholders. The goal is to address concerns efficiently and fairly, ensuring customer satisfaction while identifying areas for improvement. Effective complaint handling often involves clear procedures, prompt responses, and thorough documentation to prevent similar issues in the future.

What is the difference between Complaint Handling vs Customer Service Representative?

AspectComplaint HandlingCustomer Service Representative
Required CredentialsBasic customer service skills, sometimes certifications in conflict resolutionCustomer service training, communication skills
Work EnvironmentCall centers, support desks, online chatRetail stores, call centers, online support
Employer & Industry UsageBusinesses handling customer complaints across industriesRetail, telecom, hospitality, various service sectors
Common Search & ComparisonFocused on resolving specific complaintsProviding general assistance and information

Complaint Handling specialists focus on resolving specific customer complaints, often requiring conflict resolution skills. Customer Service Representatives provide broader support, assisting with general inquiries and service issues. While both roles involve communication and customer interaction, Complaint Handling is more specialized in addressing and resolving complaints efficiently.

What are the key skills and qualifications needed to thrive in Complaint Handling, and why are they important?

To excel in Complaint Handling, you need strong problem-solving abilities, attention to detail, and a background in customer service or relevant industry experience. Familiarity with customer relationship management (CRM) systems, ticketing platforms, and knowledge of regulatory compliance standards is typically required. Excellent communication, patience, and conflict resolution skills help you effectively address customer concerns and de-escalate tense situations. These skills ensure timely and satisfactory resolutions, help maintain customer trust, and support regulatory compliance.

How does a Complaint Handling specialist typically collaborate with other departments to resolve customer issues?

A Complaint Handling specialist works closely with multiple departments such as Quality Assurance, Customer Service, and Product Development to investigate and resolve customer complaints. They gather relevant information, coordinate with technical teams to analyze root causes, and ensure timely communication with the customer throughout the process. Effective collaboration helps streamline resolutions and improves overall customer satisfaction. Regular meetings and clear documentation are essential to maintain alignment and track progress on complaint cases.
More about Complaint Handling jobs
What cities are hiring for Complaint Handling jobs? Cities with the most Complaint Handling job openings:
What are the most commonly searched types of Complaint Handling jobs? The most popular types of Complaint Handling jobs are:
What states have the most Complaint Handling jobs? States with the most job openings for Complaint Handling jobs include:
What job categories do people searching Complaint Handling jobs look for? The top searched job categories for Complaint Handling jobs are:
Complaint Handling jobs near you
Infographic showing various Complaint Handling job openings in the United States as of May 2026, with employment types broken down into 75% Full Time, and 25% Part Time. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $79,092 per year, or $38 per hour.

Complaints Handling Management Specialist

millenniumsoft

San Antonio, TX • On-site

Full-time

Posted 24 days ago

Job description

Position : Complaints Handling Management Specialist
Location : San Antonio, TX
Duration : 12 Months
Total Hours/week : 40.00
1st Shift
Client: Medical Device Company
Job Category: Healthcare
Level Of Experience: Mid-Level
Employment Type: Contract on W2 (Need US Citizens Or GC Holders Only)
Job Description:
Primary Responsibilities and Duties
  • Manage the process of the complaint handling system including, receipt of complaints from all sources (including Service Cases and Work Orders) and all in process steps including data entry.
  • Routing the complaint to appropriate location for further evaluation.
  • Entering of the complaint into the complaint handling system
  • Checking for complaint accuracy and content, correct information to process the complaint
  • Provide training to personnel involved in overall complaint process as directed by management.
  • Participates in all training classes including but not limited to, product training, regulatory training, compliance training and any testing involved.
  • Maintains annually competencies through training and documentation of training.
  • Contact the customer or vendor for further information or follow up.
  • Acknowledgement to the customer of receipt and status of the complaint if needed.
  • Sample routing when applicable, to the investigation site
  • Interact with Health Care Workers, consumers, public and other professionals regarding their Quality concerns.
  • Maintain customer relations via multiple means, written, verbal, phone call's... etc.
  • Contact customers as needed to provide updates to outstanding quality issues.
  • Review of complaint prior to closure for accuracy and appropriateness of the letter content as well as follow up acknowledgement notice, if required.
  • Triage customer escalations and escalate to the Business units for response and resolution as needed
  • Perform history check on previously submitted complaints by customer to ensure that the customer is receiving an appropriate closing response.
  • Ensure that the customer compliant complies with all relevant procedures
  • Demonstrate technical competencies in mechanical, clinical, and functional in relation to all client products and areas.
  • Remain current in product knowledge and any upgrades to complaint handling systems.
  • Create and review closing letters for accuracy and to ensure right the first-time approach to customer communications.
  • Maintain expert knowledge level of the compliant handling system
  • Provide feedback to management for compliant process improvement opportunities (e.g., complaints systems, final letters, escalations process, etc...)
  • Provide training to peers as requested by management.
  • Raise any escalated customer concerns to the next level of management.
  • May perform other duties as required

KSA Requirements (Knowledge, Skills, and Abilities)
  • Comprehensive knowledge of Quality System standards and regulations including 21 CFR 803 & 820, ISO 13485, and Canadian Regulations
  • Ability to work with customers, system administrators, and clinicians
  • Proven ability to maintain a professional demeanor when handling complex user issues and high-pressure situations
  • Expert level knowledge of the Complaints handling system
  • Proven ability to multi-task and seamlessly move between business unit platforms.
  • Ability to take ownership and think independently, with minimal supervision
  • General knowledge of producing metrics and building reports.
  • Strong analytical, deductive reasoning and listening skills
  • Must be able to communicate precisely and accurately to all levels of the organization
  • Strong interpersonal skills
  • Strong Project management skills
  • Demonstrated aptitude for identifying creative solutions to complex customer issues' ability to "think outside the box"
  • Excellent time management and multitasking skills
  • Excellent written and verbal communication skills
  • Works well in a team environment
  • Strong personal commitment to quality, customer service and patient safety
  • Business and computer skills
  • Must be motivated, self-directed, and able to work with minimal supervision.

Education/Degree:
  • (e.g., BA or BSc degree in (major) or (#) yrs. relative experience in lieu of a degree) Experience (in years)
  • Minimum 1+ years of experience with Medical terminology, Nursing, Clinical or laboratory knowledge and familiarity with client products
  • Minimum 2+ years of experience in the complaint handling, medical device industry, customer relations, complaint trending, FDA/ISO regulations.

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