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Complaint Handling Jobs (NOW HIRING)

Collabera

MDR Specialist

Mundelein, IL · On-site

$28 - $30/hr

Mundelein, IL 60060 (HYBRID, 3 Day Onsite and 2 Day Remote) Pay Range: $28/hr - $30/hr Must Haves: 5+ years of experience in complaint handling, adverse event reporting, MDR evaluation, post-market ...

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Complaint Handling information

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How much do complaint handling jobs pay per month?

As of Jul 14, 2026, the average monthly pay for complaint handling in the United States is $6,591.00, according to ZipRecruiter salary data. Most workers in this role earn between $6,208.33 and $6,958.33 per month, depending on experience, location, and employer.

What does a complaints handler do?

A complaints handler is responsible for managing and resolving customer complaints by listening to concerns, investigating issues, and providing appropriate solutions. They often document interactions, communicate with customers, and work to ensure customer satisfaction, using skills such as communication, problem-solving, and familiarity with customer service tools.

What skills does a complaints investigator need?

A complaints investigator needs strong communication skills to listen and clearly document issues, analytical skills to assess complaints and identify root causes, and problem-solving abilities to resolve issues effectively. Attention to detail and knowledge of relevant regulations or policies are also important, along with proficiency in data management tools and the ability to handle sensitive information professionally.

What is complaint handling?

Complaint handling refers to the process organizations use to receive, review, investigate, and resolve complaints from customers, clients, or stakeholders. The goal is to address concerns efficiently and fairly, ensuring customer satisfaction while identifying areas for improvement. Effective complaint handling often involves clear procedures, prompt responses, and thorough documentation to prevent similar issues in the future.

What jobs are good for complainers?

Complaint handling roles, such as customer service representatives or complaint resolution specialists, are suitable for individuals who are detail-oriented and comfortable addressing grievances. These jobs often require strong communication skills, patience, and the ability to remain calm under pressure, making them well-suited for people who tend to notice and express dissatisfaction.

What is the difference between Complaint Handling vs Customer Service Representative?

AspectComplaint HandlingCustomer Service Representative
Required CredentialsBasic customer service skills, sometimes certifications in conflict resolutionCustomer service training, communication skills
Work EnvironmentCall centers, support desks, online chatRetail stores, call centers, online support
Employer & Industry UsageBusinesses handling customer complaints across industriesRetail, telecom, hospitality, various service sectors
Common Search & ComparisonFocused on resolving specific complaintsProviding general assistance and information

Complaint Handling specialists focus on resolving specific customer complaints, often requiring conflict resolution skills. Customer Service Representatives provide broader support, assisting with general inquiries and service issues. While both roles involve communication and customer interaction, Complaint Handling is more specialized in addressing and resolving complaints efficiently.

What are the key skills and qualifications needed to thrive in Complaint Handling, and why are they important?

To excel in Complaint Handling, you need strong problem-solving abilities, attention to detail, and a background in customer service or relevant industry experience. Familiarity with customer relationship management (CRM) systems, ticketing platforms, and knowledge of regulatory compliance standards is typically required. Excellent communication, patience, and conflict resolution skills help you effectively address customer concerns and de-escalate tense situations. These skills ensure timely and satisfactory resolutions, help maintain customer trust, and support regulatory compliance.

What's the highest paying call center job?

The highest paying call center jobs are typically supervisory or managerial roles, such as call center managers or team leaders, which can earn higher salaries due to increased responsibilities. Specialized roles like technical support or sales management within call centers may also offer higher compensation, especially with relevant experience and certifications.

How does a Complaint Handling specialist typically collaborate with other departments to resolve customer issues?

A Complaint Handling specialist works closely with multiple departments such as Quality Assurance, Customer Service, and Product Development to investigate and resolve customer complaints. They gather relevant information, coordinate with technical teams to analyze root causes, and ensure timely communication with the customer throughout the process. Effective collaboration helps streamline resolutions and improves overall customer satisfaction. Regular meetings and clear documentation are essential to maintain alignment and track progress on complaint cases.
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Complaint Handling jobs near you
Infographic showing various Complaint Handling job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, 1% Temporary, 1% Contract, and 1% Nights. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $79,092 per year, or $38 per hour.
Staff Quality Engineer, Complaint Handling / Post Market Surveillance #4836

Staff Quality Engineer, Complaint Handling / Post Market Surveillance #4836

GRAIL

Durham, NC • On-site, Remote

$69K - $89K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 12 days ago

Job description

Our mission is to detect cancer early, when it can be cured. We are working to change the trajectory of cancer mortality and bring stakeholders together to adopt innovative, safe, and effective technologies that can transform cancer care.

We are a healthcare company, pioneering new technologies to advance early cancer detection. We have built a multi-disciplinary organization of scientists, engineers, and physicians and we are using the power of next-generation sequencing (NGS), population-scale clinical studies, and state-of-the-art computer science and data science to overcome one of medicine's greatest challenges.

GRAIL is headquartered in the bay area of California, with locations in Washington, D.C., North Carolina, and the United Kingdom. It is supported by leading global investors and pharmaceutical, technology, and healthcare companies.

For more information, please visit grail.com

This position is a key individual contributor in the Sustaining and Post Market Quality organization,  responsible for executing, maintaining, and improving the Sustaining and Post Market Quality elements of GRAIL's quality management system (QMS). This position interacts with departments throughout the organization including but not limited to all-Quality, Clinical Laboratory Operations, Technical Operations, Regulatory Affairs, Compliance, Program Management, Clinical Affairs, Supply Chain, Manufacturing, and Research & Development. The person in this role consistently applies critical thinking skills and good judgment to proactively identify and solve complex problems, effectively communicating status and recommendations to management.  

Primary responsibilities include facilitating and supporting Complaint Handling/Post Market Surveillance. This individual contributes to a positive environment of accountability and performance excellence. This individual may represent the Quality organization during audits and inspections as well as on various project teams as determined by management. 

This role is based at our Durham, North Carolina, office and offers a flexible working arrangement. It offers a flexible work arrangement, with the ability to work from GRAIL's office or from home. Our current flexible work arrangement policy requires that a minimum of 60%, or 24 hours, of your total work week be on-site. Your specific schedule, determined in collaboration with your manager, will align with team and business needs and could exceed the 60% requirement for the site.

Responsibilities:
  • Support Quality Operations through expert interpretation, establishment, and execution of  quality concepts and principles in accordance with GRAIL's quality management system  and regulatory requirements including ISO 13485, ISO 14971, 21 CFR 820, IVDR,  CAP/CLIA/NYSDOH, ISO 15189, and related regulations and standards. 
  • Use proactive, creative problem-solving to contribute to development of concepts and  principles to achieve goals and objectives. 
  • Demonstrate technical proficiency, creativity, teamwork, collaboration with others, and  regular independent thought. 
  • Exercise excellent judgment within broadly defined practices and policies in selecting  methods, techniques, and evaluation criteria for obtaining results. 
  • Act independently to determine methods and procedures to successfully complete  assignments. 
  • Structure day-to-day work autonomously, effectively communicating status and issues with  management. 
  • Identify and evaluate deficiencies and improvement opportunities, working cross functionally to resolve and improve on existing processes. 
  • Create and support a quality culture by driving compliance activities around the Complaint Handling/Post Market Surveillance Program, partnering across the organization to manage continuous process/quality improvements that strongly align with GRAIL procedures and customer (internal and external) needs while meeting all applicable regulations and standards.
  • Lead and support quality system process improvements, workflow implementations, and system configurations associated with the Complaint Handling/PMS Program.
  • Generate and maintain post market surveillance plans and reports. 
  • Partner with GRAIL Customer Service Team and Medical Information Team to facilitate feedback evaluation, complaint investigations and closure across all GRAIL sites. Perform assessments for reportability on adverse events, impact/risk, and trend analysis.  
  • Provide Quality oversight, including review, feedback, and approval for Complaint Handling/PMS Programs.
  • Respond to all inbound complaint related inquiries and maintain effective cross-functional team communications to advance GRAIL's quality activities and promote standard methodologies.
  • Support generation of Quality Systems metrics, which roll up to Quality Indices and Key Performance Indicators, and Quality Management Review. 
  • Cultivate positive relationships with key partners, leadership team members, and other cross-functional partners throughout GRAIL, including third-party vendors/consultants.
  • Implement programs to comply with all applicable regulatory requirements including 21 CFR 820, ISO 13485, and ISO 14971, IVDR, ISO 15189, 21 CFR Part 493 (CLIA), CAP, New York State Department of Health (NYSDOH), and related regulations and standards. 
  • Represent complaint handling/PMS on sanctioned cross-functional projects driving toward effective, on-time completion of business goals and objectives.
  • Drive a culture of quality across the organization with the goals of efficiency, compliance, and continual improvement. 
  • These responsibilities summarize the role's primary responsibilities and are not an exhaustive list. They may change at the company's discretion.
Required Qualifications:
  • Degree in science, engineering, or other technical area, or equivalent experience.
  • Minimum of 8 years of experience working within a medical device, pharmaceutical, or biotech quality management system, with at least 4 years direct involvement in administering Complaint Handling/Post Market Surveillance Programs.
  • Experience using an eQMS
  • Working knowledge and understanding of regulations and standards, including but not limited to QSR, ISO 13485, Quality System, CAP/CLIA, NYS, ISO 15189 and other applicable industry requirements.
  • Proven ability to efficiently manage workload under tight deadlines and pressure in a composed manner.
  • Demonstrated ability to perform meticulous work with a high degree of accuracy and completeness.
  • Demonstrated project management experience developing processes and leading their implementation in a cross functional environment.
  • Experience supporting regulatory inspections/audits and responding to findings.
Preferred Qualifications:
  • Experience using an eQMS, preferably Veeva Quality Suites.
  • Excellent written and verbal communication skills.
  • Proficiency with standard office software applications including Microsoft Office, Google Suite, and Zoom
Physical Demands and Work Environment:
  • Work is performed in office, laboratory, and production environments.
  • May involve occasional lifting of up to 25 lbs. and extended standing or walking in manufacturing areas.
  • PPE such as safety glasses, gloves, or cleanroom attire required depending on assignment.
  • Standard weekday schedule, with flexibility for extended hours during audits, inspections, or urgent quality issues.
 
The expected, full-time, annual base pay scale for this position is $118K - $154K.  Actual base pay will consider skills, experience, and location.

This role may be eligible for other forms of compensation, including an annual bonus and/or incentives, subject to the terms of the applicable plans and Company discretion. This range reflects a good-faith estimate of the range that the Company reasonably expects to pay for the position upon hire; the actual compensation offered may vary depending on factors such as the candidate's qualifications. Employees in this role are also eligible for GRAIL's comprehensive and competitive benefits package, offered in accordance with our applicable plans and policies. This package currently includes flexible time-off or vacation; a 401(k) retirement plan with employer match; medical, dental, and vision coverage; and carefully selected mindfulness programs.

GRAIL is an equal employment opportunity employer, and we are committed to building a workplace where every individual can thrive, contribute, and grow. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, disability, status as a protected veteran, , or any other class or characteristic protected by applicable federal, state, and local laws. Additionally, GRAIL will consider for employment qualified applicants with arrest and conviction records in a manner consistent with applicable law and provide reasonable accommodations to qualified individuals with disabilities. Please contact us at [email protected] if you require an accommodation to apply for an open position.

GRAIL maintains a drug-free workplace. We welcome job-seekers from all backgrounds to join us!
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