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Complaint Handling Jobs (NOW HIRING)

Intuvie

Director, Complaint Vigilance

Natick, MA · On-site

$180K - $190K/yr

Makes critical decisions for the Complaint Handling Unit (CHU). Primary interface to other department heads and upper management for complaint related topics and trending. Ensures complaint ...

Healthcare

Complaint Analyst I

Eagan, MN · On-site

$64K - $89K/yr

Managing complaint handling assigned product complaint assignments. * Meeting daily team and individual complaint handling output goals. * Performing document complaint investigation to either close ...

Solventum

Complaint Analyst I

Eagan, MN · On-site

$64K - $89K/yr

Managing complaint handling assigned product complaint assignments. * Meeting daily team and individual complaint handling output goals. * Performing document complaint investigation to either close ...

Pioneer Data

Complaint Analyst II

West Chester, PA

Customer Quality member responsible for supporting Post Market Regulatory Affairs activities associated with complaint handling and MDR submissions. These activities include intake, investigation ...

Masimo

Sr MDR Specialist

Irvine, CA · On-site

Maintain and support global vigilance and complaint handling procedures, workflows, and quality system documentation. * Support internal audits, external inspections, and regulatory agency inquiries ...

OSI Systems, Inc

Sr. Complaint Analyst

Snoqualmie, WA · On-site

$100K - $130K/yr

The Senior Complaint Analyst is responsible for executing and maintaining the Spacelabs Healthcare Complaint Handling and Adverse Event reporting process. This role works in a fast-paced environment ...

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How much do complaint handling jobs pay per month?

As of Jun 8, 2026, the average monthly pay for complaint handling in the United States is $6,591.00, according to ZipRecruiter salary data. Most workers in this role earn between $6,208.33 and $6,958.33 per month, depending on experience, location, and employer.

What is complaint handling?

Complaint handling refers to the process organizations use to receive, review, investigate, and resolve complaints from customers, clients, or stakeholders. The goal is to address concerns efficiently and fairly, ensuring customer satisfaction while identifying areas for improvement. Effective complaint handling often involves clear procedures, prompt responses, and thorough documentation to prevent similar issues in the future.

What is the difference between Complaint Handling vs Customer Service Representative?

AspectComplaint HandlingCustomer Service Representative
Required CredentialsBasic customer service skills, sometimes certifications in conflict resolutionCustomer service training, communication skills
Work EnvironmentCall centers, support desks, online chatRetail stores, call centers, online support
Employer & Industry UsageBusinesses handling customer complaints across industriesRetail, telecom, hospitality, various service sectors
Common Search & ComparisonFocused on resolving specific complaintsProviding general assistance and information

Complaint Handling specialists focus on resolving specific customer complaints, often requiring conflict resolution skills. Customer Service Representatives provide broader support, assisting with general inquiries and service issues. While both roles involve communication and customer interaction, Complaint Handling is more specialized in addressing and resolving complaints efficiently.

What are the key skills and qualifications needed to thrive in Complaint Handling, and why are they important?

To excel in Complaint Handling, you need strong problem-solving abilities, attention to detail, and a background in customer service or relevant industry experience. Familiarity with customer relationship management (CRM) systems, ticketing platforms, and knowledge of regulatory compliance standards is typically required. Excellent communication, patience, and conflict resolution skills help you effectively address customer concerns and de-escalate tense situations. These skills ensure timely and satisfactory resolutions, help maintain customer trust, and support regulatory compliance.

How does a Complaint Handling specialist typically collaborate with other departments to resolve customer issues?

A Complaint Handling specialist works closely with multiple departments such as Quality Assurance, Customer Service, and Product Development to investigate and resolve customer complaints. They gather relevant information, coordinate with technical teams to analyze root causes, and ensure timely communication with the customer throughout the process. Effective collaboration helps streamline resolutions and improves overall customer satisfaction. Regular meetings and clear documentation are essential to maintain alignment and track progress on complaint cases.
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Complaint Handling jobs near you
Infographic showing various Complaint Handling job openings in the United States as of May 2026, with employment types broken down into 75% Full Time, and 25% Part Time. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $79,092 per year, or $38 per hour.

Director, Complaint Vigilance

Intuvie

Natick, MA • On-site

$180K - $190K/yr

Full-time

Posted 7 days ago

Job description

GENERAL SUMMARY

Sets strategic direction and ensures success of the Complaint Handling, MDR and post market reporting programs. Makes critical decisions for the Complaint Handling Unit (CHU). Primary interface to other department heads and upper management for complaint related topics and trending. Ensures complaint management procedures are optimized and that the vigilance team responds to and resolves complaints within a timely fashion while conforming to appropriate standards and procedures.


ESSENTIAL JOB FUNCTIONS

  • Execute complaint vigilance in conformance to current standards and procedures, using applicable system application tools in accordance with 21CFR820, 21CFR803, ISO 13485, and other regulations as required.
  • Oversee the initial assessment of complaints and assess risk and severity in accordance with product risk management files.
  • Oversee the receipt, evaluation, investigation, and closure of complaints, including device malfunctions.
  • Work with product/manufacturing/research & development/quality/medical affairs teams to ensure timely, accurate and complete investigations of product complaints and timely closures.
  • Prepare reports with analysis of complaint trends.
  • Oversee the assessment of complaints for MDR reportability to FDA.
  • Ensure initial and follow-up reports are submitted to Regulatory Agencies within required timelines.
  • Ensure complaints are classified correctly and that all supporting data are adequately documented and attached to the complaint file.
  • Ensure procedures meet current and evolving requirements.
  • Track and report metrics on process timeliness and effectiveness.
  • Represent the complaint handling unit in FDA inspections.


OTHER DUTIES AND RESPONSIBILITIES
  • Conduct annual complaint training for all employees including field sales on the requirements to report complaints in a timely manner.


PREPARATION, KNOWLEDGE, SKILLS & ABILITIES
  • Bachelor’s degree in science or engineering with 10+ years of experience or Master’s degree with 7+ years of experience in medical device. Extensive experience and deep working knowledge of complaint vigilance and MDR reporting.
  • Experienced in regulatory inspections and skilled in interacting with government officials.
  • The Complaints Vigilance Director is responsible for managing the Vigilance Team. Responsible for team goal setting and performance assessments, as well as day-to-day people management.