Complaint Handling Jobs in Remote, OR (NOW HIRING)

Kemira is a global leader in sustainable chemistry for water intensive industries. For more than 100 years, our chemistry has advanced human progress and quality of life. We call it chemistry with a purpose, better every day. At Kemira, we foster a collaborative and inclusive work culture that empowers our employees to thrive and make a difference. Learn more about Kemira at www.kemira.com/careers.           

We are now seeking a Sales Coordinator to join the Packaging & Hygiene Solutions team in the Americas region. 

This position will be responsible for the coordination of the corporate accounts team located within North and South America for the Packaging & Hygiene Solutions Commercial organization.  It is a remote position.    

In this role, your responsibilities will include:

• Reviewing, submitting and publishing of customer pricing, terms and conditions
• Analysis of pricing across the region, maintaining a 'live' pricing tool to ensure effective and timely communication on expiring deals/prices
• Invoicing analysis
• Setting up of new vendors
• Handling TDS/SDS requests
• Analysis of forecasts with local sales
• Handling purchase requisitions
• Providing a merged and general monthly report on the key corporate account activities
• Preparation, planning and participation with trade fairs, sales meetings and customer events
• Supporting and promoting the use of Sales Force
• Working with the Commercial Excellence team on internal activities including training
• Customer complaint handling
• Assisting with one to one training related to the internal commercial tools
• Serve as the contact person for the CAM team and the customer service team for all questions concerning order processing, invoicing, delivery problems and complaints
• General administrative tasks including work within a large commercial team offering daily support of business activities

What you'll bring to the team:

• Bachelor's degree or equivalent in a relevant field of study such as Business Administration, Marketing, Sales or Administration
• Minimum of 3 years' experience in a sales/administration role
• Excellent verbal and written communication skills, in English, for internal team coordination and client interactions.
• Strong organizational skills to manage multiple tasks and deadlines.
• Ability to work closely with sales teams, marketing, and other departments.
• Efficiently prioritize tasks, such as coordinating schedules, tracking leads, and managing client communications.
• Strong knowledge of Microsoft Office packages, SAP programs and Salesforce.

What you can expect from us: 

• Challenging, interesting and varying tasks which will allow you to develop your expertise and professional growth.
• An exciting opportunity to join and be an integral part of a growth focused sales organization.
• Employment in a stable company with an established position in the market
• Attractive benefits package

The starting salary range for consideration for this position is $67,500 to $84,000 per year with opportunities for performance-based bonuses. The actual starting salary is determined by various factors, including but not limited to relevant employment history & experience, skill set/competencies, qualifications, and other business and organizational needs.  We also offer a comprehensive benefits package which includes health insurance, paid time off, life/disability insurance and a 401k retirement plan (which includes a company match).  

Please apply with CV no later than September 8, 2026 at Kemira.com/Careers. #LI-REMOTE

EEO Employer

We are leading the way to sustained fair pay in the workplace. As a Fair Pay Certified company, we are taking action to enable ongoing equal pay for equal work. This certification demonstrates our commitment to using trusted and transparent methodologies to analyze pay equity. We are proud to share this achievement as part of our dedication to a fair and equitable workplace for everyone.

Kemira is a global leader in sustainable chemistry for water-intensive industries. We operate globally and serve a wide range of customers including municipal and industrial water treatment companies and the fiber industry. Our solutions and services help secure clean water for millions of people every day and support our customers in advancing circularity and responsible resource use throughout their value chains. In 2025, Kemira reported annual revenue of EUR 2.8 billion with a global team of 4,911 colleagues. Kemira is listed on the Nasdaq Helsinki. www.kemira.com