Participate in training on-site colleagues regarding complaint handling. Participate in GMP training at least once a year. Principal Relationships: Internal Contacts - Constant communication with ...
Participate in training on-site colleagues regarding complaint handling. Participate in GMP training at least once a year. Principal Relationships: Internal Contacts - Constant communication with ...
Product Complaint Associate
Richmond, VA · On-site
Participate in training on-site colleagues regarding complaint handling. Participate in GMP training at least once a year. Principal Relationships: Internal Contacts - • Constant communication with ...
Product Complaint Associate
Richmond, VA · On-site
Participate in training on-site colleagues regarding complaint handling. Participate in GMP training at least once a year. Principal Relationships: Internal Contacts - • Constant communication with ...
Associate Manager, Quality Systems & Regulatory Infrastructure
Richmond, VA · On-site
$104K - $152K/yr
Creating complaint handling systems plans for current or new Altria Operating Companies and new products. Implementing programs to capture complaint, recall and product related data to support ...
Associate Manager, Quality Systems & Regulatory Infrastructure
Richmond, VA · On-site
$104K - $152K/yr
Creating complaint handling systems plans for current or new Altria Operating Companies and new products. Implementing programs to capture complaint, recall and product related data to support ...
Quality Manager
Chester, VA · On-site
$118K - $178K/yr
Experience with customer complaint handling and CAPA systems in a regulated environment. * Excellent communication, leadership, and problem-solving skills. * Familiarity with ISO 9001, RC14001, and ...
Quality Manager
Chester, VA · On-site
$118K - $178K/yr
Experience with customer complaint handling and CAPA systems in a regulated environment. * Excellent communication, leadership, and problem-solving skills. * Familiarity with ISO 9001, RC14001, and ...
Quality Manager
$118K - $178K/yr
Experience with customer complaint handling and CAPA systems in a regulated environment. * Excellent communication, leadership, and problem-solving skills. * Familiarity with ISO 9001, RC14001, and ...
Quality Manager
$118K - $178K/yr
Experience with customer complaint handling and CAPA systems in a regulated environment. * Excellent communication, leadership, and problem-solving skills. * Familiarity with ISO 9001, RC14001, and ...
Quality Team Leader, North America
Richmond, VA · On-site
$51K - $76K/yr
Ensure quality checks and complaint handling meet regulatory requirements and company standards. * Collaborate with Claims, Quality, Compliance, Legal, and Customer Experience teams to resolve issues ...
Quality Team Leader, North America
Richmond, VA · On-site
$51K - $76K/yr
Ensure quality checks and complaint handling meet regulatory requirements and company standards. * Collaborate with Claims, Quality, Compliance, Legal, and Customer Experience teams to resolve issues ...
Customer Advocate Specialist
Richmond, VA · On-site
$22 - $26/hr
One (1) to three (3) years administrative experience in a legal/complaint handling, corporate environment or residential mortgage servicing company required. * Hours are 7:30 am - 4:00 pm PST
Customer Advocate Specialist
Richmond, VA · On-site
$22 - $26/hr
One (1) to three (3) years administrative experience in a legal/complaint handling, corporate environment or residential mortgage servicing company required. * Hours are 7:30 am - 4:00 pm PST
Customer and Merchant Advocacy III Agent
Richmond, VA · On-site
$15.25 - $20.50/hr
Familiarity with regulatory complaint handling processes (e.g., CFPB, state-level consumer protection). * Experience managing merchant or strategic partner relationships. * Background in consumer ...
Customer and Merchant Advocacy III Agent
Richmond, VA · On-site
$15.25 - $20.50/hr
Familiarity with regulatory complaint handling processes (e.g., CFPB, state-level consumer protection). * Experience managing merchant or strategic partner relationships. * Background in consumer ...
Plant Engineer
Ringgold, VA · On-site
$100 - $115/hr
Act as Subject Matter Expert (SME) for technical aspects of Complaint Handling * Manage, maintain, and improve IT equipment; coordinate for system support Process & Systems Optimization * Develop and ...
Plant Engineer
Ringgold, VA · On-site
$100 - $115/hr
Act as Subject Matter Expert (SME) for technical aspects of Complaint Handling * Manage, maintain, and improve IT equipment; coordinate for system support Process & Systems Optimization * Develop and ...
Manager, Quality Assurance
Lynchburg, VA · On-site
$108K - $162K/yr
... complaint handling at the Lynchburg DC to ensure proper execution, review and approval by the Quality unit. * Coordinates activities of the various functional areas whenever a critical quality issue ...
Manager, Quality Assurance
Lynchburg, VA · On-site
$108K - $162K/yr
... complaint handling at the Lynchburg DC to ensure proper execution, review and approval by the Quality unit. * Coordinates activities of the various functional areas whenever a critical quality issue ...
Quality Manager
Chester, VA · On-site
$118K - $178K/yr
Experience with customer complaint handling and CAPA systems in a regulated environment. * Excellent communication, leadership, and problem-solving skills. * Familiarity with ISO 9001, RC14001, and ...
Quality Manager
Chester, VA · On-site
$118K - $178K/yr
Experience with customer complaint handling and CAPA systems in a regulated environment. * Excellent communication, leadership, and problem-solving skills. * Familiarity with ISO 9001, RC14001, and ...
Senior Director, Servicing Operations
$184K - $216K/yr
Experience in a regulated financial services or fintech environment, where you understand how compliance and complaint-handling requirements shape service operations * A track record of building ...
Senior Director, Servicing Operations
$184K - $216K/yr
Experience in a regulated financial services or fintech environment, where you understand how compliance and complaint-handling requirements shape service operations * A track record of building ...
Customer Experience Coordinator
Herndon, VA · On-site
$18.50 - $24.25/hr
Experience with complaint resolution, refunds, or escalation handling is a plus * Must be able to successfully pass a background check in accordance with company policies and applicable laws ...
Customer Experience Coordinator
Herndon, VA · On-site
$18.50 - $24.25/hr
Experience with complaint resolution, refunds, or escalation handling is a plus * Must be able to successfully pass a background check in accordance with company policies and applicable laws ...
Customer Experience Coordinator
Herndon, VA · On-site
$18.50 - $24.25/hr
Experience with complaint resolution, refunds, or escalation handling is a plus * Must be able to successfully pass a background check in accordance with company policies and applicable laws ...
Customer Experience Coordinator
Herndon, VA · On-site
$18.50 - $24.25/hr
Experience with complaint resolution, refunds, or escalation handling is a plus * Must be able to successfully pass a background check in accordance with company policies and applicable laws ...
... complaint investigations * Create officer post/shift schedules and process payroll Operations ... At least 10 years of experience in security operations with a proven track record of handling ...
Quick apply
... complaint investigations * Create officer post/shift schedules and process payroll Operations ... At least 10 years of experience in security operations with a proven track record of handling ...
Manage an executive's calendar, scheduling meetings, and handling complex scheduling needs. * Act ... We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to ...
Manage an executive's calendar, scheduling meetings, and handling complex scheduling needs. * Act ... We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to ...
Executive Assistant
Ashburn, VA · On-site
Manage an executive's calendar, scheduling meetings, and handling complex scheduling needs. * Act ... We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to ...
Executive Assistant
Ashburn, VA · On-site
Manage an executive's calendar, scheduling meetings, and handling complex scheduling needs. * Act ... We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to ...
Executive Assistant
Ashburn, VA · On-site
Manage an executive's calendar, scheduling meetings, and handling complex scheduling needs. * Act ... We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to ...
Executive Assistant
Ashburn, VA · On-site
Manage an executive's calendar, scheduling meetings, and handling complex scheduling needs. * Act ... We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to ...
Dietary Aide
$14 - $17.87/hr
Utilize service methods and food handling techniques to ensure quality. * Understand and apply the ... complaint of patients to dietician, supervisor or manager. * Perform other functions and tasks as ...
Dietary Aide
$14 - $17.87/hr
Utilize service methods and food handling techniques to ensure quality. * Understand and apply the ... complaint of patients to dietician, supervisor or manager. * Perform other functions and tasks as ...
Dietary Aide
Galax, VA · On-site
$14 - $17.87/hr
Utilize service methods and food handling techniques to ensure quality. * Understand and apply the ... complaint of patients to dietician, supervisor or manager. * Perform other functions and tasks as ...
Dietary Aide
Galax, VA · On-site
$14 - $17.87/hr
Utilize service methods and food handling techniques to ensure quality. * Understand and apply the ... complaint of patients to dietician, supervisor or manager. * Perform other functions and tasks as ...
Complaint Handling information
See Virginia salary details
$10.75 - $14.49
5% of jobs
$14.49 - $18.23
12% of jobs
$19.57 is the 25th percentile. Wages below this are outliers.
$18.23 - $21.98
22% of jobs
The median wage is $23.60 / hr.
$21.98 - $25.72
24% of jobs
$25.72 - $29.46
10% of jobs
$30.02 is the 75th percentile. Wages above this are outliers.
$29.46 - $33.20
11% of jobs
$33.20 - $36.94
5% of jobs
$36.94 - $40.68
2% of jobs
$40.68 - $44.42
3% of jobs
$44.42 - $48.16
3% of jobs
$48.16 - $51.90
2% of jobs
$10
$27
$51
How much do complaint handling jobs pay per hour?
As of Aug 29, 2026, the average hourly pay for complaint handling in Virginia is $27.55, according to ZipRecruiter salary data. Most workers in this role earn between $19.64 and $31.33 per hour, depending on experience, location, and employer.
What is complaint handling?
Complaint handling refers to the process organizations use to receive, review, investigate, and resolve complaints from customers, clients, or stakeholders. The goal is to address concerns efficiently and fairly, ensuring customer satisfaction while identifying areas for improvement. Effective complaint handling often involves clear procedures, prompt responses, and thorough documentation to prevent similar issues in the future.
How does a complaint handling specialist typically collaborate with other departments to resolve customer issues?
A Complaint Handling specialist works closely with multiple departments such as Quality Assurance, Customer Service, and Product Development to investigate and resolve customer complaints. They gather relevant information, coordinate with technical teams to analyze root causes, and ensure timely communication with the customer throughout the process. Effective collaboration helps streamline resolutions and improves overall customer satisfaction. Regular meetings and clear documentation are essential to maintain alignment and track progress on complaint cases.
What are the key skills and qualifications needed to thrive in complaint handling, and why are they important?
To excel in Complaint Handling, you need strong problem-solving abilities, attention to detail, and a background in customer service or relevant industry experience. Familiarity with customer relationship management (CRM) systems, ticketing platforms, and knowledge of regulatory compliance standards is typically required. Excellent communication, patience, and conflict resolution skills help you effectively address customer concerns and de-escalate tense situations. These skills ensure timely and satisfactory resolutions, help maintain customer trust, and support regulatory compliance.
What is the difference between Complaint Handling vs Customer Service Representative?
| Aspect | Complaint Handling | Customer Service Representative |
|---|---|---|
| Required Credentials | Basic customer service skills, sometimes certifications in conflict resolution | Customer service training, communication skills |
| Work Environment | Call centers, support desks, online chat | Retail stores, call centers, online support |
| Employer & Industry Usage | Businesses handling customer complaints across industries | Retail, telecom, hospitality, various service sectors |
| Common Search & Comparison | Focused on resolving specific complaints | Providing general assistance and information |
Complaint Handling specialists focus on resolving specific customer complaints, often requiring conflict resolution skills. Customer Service Representatives provide broader support, assisting with general inquiries and service issues. While both roles involve communication and customer interaction, Complaint Handling is more specialized in addressing and resolving complaints efficiently.
What are the most commonly searched types of Complaint Handling jobs in Virginia?
The most popular types of Complaint Handling jobs in Virginia are:
What are popular job titles related to Complaint Handling jobs in Virginia?
For Complaint Handling jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Complaint Handling jobs in Virginia look for?
The top searched job categories for Complaint Handling jobs in Virginia are:
Product Complaint Associate
Richmond, VA
Integrated Resources INC •Â
Recruiting and Staffing Services • 51 - 200 employees51 - 200 employees
Contractor
Re-posted 11 days ago
Job description
Company Description
A Few Words About Us
Integrated Resources, Inc is a premier staffing firm recognized as one of the tri-states most well-respected professional specialty firms. IRI has built its reputation on excellent service and integrity since its inception in 1996. Our mission centers on delivering only the best quality talent, the first time and every time. We provide quality resources in four specialty areas: Information Technology (IT), Clinical Research, Rehabilitation Therapy and Nursing.
This is Direct Hire with our Client
Job Description
Position Summary:Â
In compliance with current good manufacturing practices, the Product Complaint Associate is responsible for supporting the timely processing, distribution, customer service and administrative duties for quality defect allegations reported for all human drug products within the scope of the Product Quality Complaints (PQC) Group.
Essential Functions:Â
Triaging all received complaints in order to immediately identify any potentially expedited quality/compliance issues.Â
Responsible for recording any quality complaint information received into the PQC complaint database.Â
This includes entering new complaints; determine when a complaint should be investigated or recorded for trending purposes only, and when a complaint sample should be retrieved for evaluation. Issue response letters to complainants regarding product complaints received. Responsible for bringing any potential product trend to PQC management attention.Â
Maintain consistent quality work and compliance in addition to completing the daily workload.Â
Ability to make quality decisions based on policies and procedures. Ability to appropriately manage confidential information.
Other Duties:Â
Participate in training on-site colleagues regarding complaint handling. Participate in GMP training at least once a year.
Principal Relationships:Â
Internal Contacts -Â
Constant communication with Quality Assurance Product Complaint colleagues as well as other individuals within the organization.Â
Frequent interaction and communication with internal colleagues at domestic and international locations.Â
Daily contact with colleagues from Drug Safety, Medical Information, Corporate Legal, Marketing. External Contacts.
Qualifications
Qualification-
Bachelor's or Associate Degree or High School graduate with equivalent experience.
Bachelors or Associate degree with a minimum of 1-3 years' experience in a related field, or a high school graduate with a minimum of 3-5 years in a related field.Â
Understanding of Code of Federal Regulation good manufacturing practices for finished pharmaceuticals with emphasis on complaint handling requirements.Â
Experience with personal computing systems including database, spreadsheet and word processing applications.Â
Excellent oral and written communication skills and organizational skills.
1-3 years of Pharma experience
1-3 years of experience in Quality Assurance
Additional Information
This is Direct Hire with Our Client
About Integrated Resources
Sourced by ZipRecruiter
Integrated Resources Inc (IRI), based in Edison, NJ, US, is an esteemed player in the staffing solutions industry with a credible presence on their official website irionline.com. Notably, IRI provides a range of professional staffing services including contract, contract-to-hire, and direct hire solutions to a wide spectrum of industries such as healthcare, life sciences, manufacturing, financial, insurance, and others. Since its inception, IRI has been committed to delivering top-talent and optimum solutions to meet its clients' diverse needs.
Industry
Recruiting and staffing services
Company size
51 - 200 Employees
Headquarters location
Edison, NJ, US
Year founded
1996