Richmond, VA · On-site
Participate in training on-site colleagues regarding complaint handling. Participate in GMP training at least once a year. Principal Relationships: Internal Contacts - Constant communication with ...
Richmond, VA · On-site
Participate in training on-site colleagues regarding complaint handling. Participate in GMP training at least once a year. Principal Relationships: Internal Contacts - Constant communication with ...
Richmond, VA · On-site
Participate in training on-site colleagues regarding complaint handling. Participate in GMP training at least once a year. Principal Relationships: Internal Contacts - • Constant communication with ...
Richmond, VA · On-site
Participate in training on-site colleagues regarding complaint handling. Participate in GMP training at least once a year. Principal Relationships: Internal Contacts - • Constant communication with ...
Richmond, VA · On-site
$104K - $152K/yr
Medical
Dental
Vision
Retirement
PTO
Creating complaint handling systems plans for current or new Altria Operating Companies and new products. Implementing programs to capture complaint, recall and product related data to support ...
Richmond, VA · On-site
$104K - $152K/yr
Medical
Dental
Vision
Retirement
PTO
Creating complaint handling systems plans for current or new Altria Operating Companies and new products. Implementing programs to capture complaint, recall and product related data to support ...
Chester, VA · On-site
$118K - $178K/yr
Experience with customer complaint handling and CAPA systems in a regulated environment. * Excellent communication, leadership, and problem-solving skills. * Familiarity with ISO 9001, RC14001, and ...
Chester, VA · On-site
$118K - $178K/yr
Experience with customer complaint handling and CAPA systems in a regulated environment. * Excellent communication, leadership, and problem-solving skills. * Familiarity with ISO 9001, RC14001, and ...
$118K - $178K/yr
Experience with customer complaint handling and CAPA systems in a regulated environment. * Excellent communication, leadership, and problem-solving skills. * Familiarity with ISO 9001, RC14001, and ...
$118K - $178K/yr
Experience with customer complaint handling and CAPA systems in a regulated environment. * Excellent communication, leadership, and problem-solving skills. * Familiarity with ISO 9001, RC14001, and ...
Richmond, VA · On-site
$51K - $76K/yr
Medical
Dental
Vision
Retirement
PTO
Ensure quality checks and complaint handling meet regulatory requirements and company standards. * Collaborate with Claims, Quality, Compliance, Legal, and Customer Experience teams to resolve issues ...
Richmond, VA · On-site
$51K - $76K/yr
Medical
Dental
Vision
Retirement
PTO
Ensure quality checks and complaint handling meet regulatory requirements and company standards. * Collaborate with Claims, Quality, Compliance, Legal, and Customer Experience teams to resolve issues ...
Richmond, VA · On-site
$22 - $26/hr
Medical
Retirement
One (1) to three (3) years administrative experience in a legal/complaint handling, corporate environment or residential mortgage servicing company required. * Hours are 7:30 am - 4:00 pm PST
Richmond, VA · On-site
$22 - $26/hr
Medical
Retirement
One (1) to three (3) years administrative experience in a legal/complaint handling, corporate environment or residential mortgage servicing company required. * Hours are 7:30 am - 4:00 pm PST
$15.25 - $20.50/hr
Familiarity with regulatory complaint handling processes (e.g., CFPB, state-level consumer protection). * Experience managing merchant or strategic partner relationships. * Background in consumer ...
$15.25 - $20.50/hr
Familiarity with regulatory complaint handling processes (e.g., CFPB, state-level consumer protection). * Experience managing merchant or strategic partner relationships. * Background in consumer ...
Chester, VA · On-site
$118K - $178K/yr
Medical
Dental
Vision
Life
Retirement
PTO
Experience with customer complaint handling and CAPA systems in a regulated environment. * Excellent communication, leadership, and problem-solving skills. * Familiarity with ISO 9001, RC14001, and ...
Chester, VA · On-site
$118K - $178K/yr
Medical
Dental
Vision
Life
Retirement
PTO
Experience with customer complaint handling and CAPA systems in a regulated environment. * Excellent communication, leadership, and problem-solving skills. * Familiarity with ISO 9001, RC14001, and ...
Lynchburg, VA · On-site
$108K - $162K/yr
Dental
Vision
Life
Retirement
PTO
... complaint handling at the Lynchburg DC to ensure proper execution, review and approval by the Quality unit. * Coordinates activities of the various functional areas whenever a critical quality issue ...
Lynchburg, VA · On-site
$108K - $162K/yr
Dental
Vision
Life
Retirement
PTO
... complaint handling at the Lynchburg DC to ensure proper execution, review and approval by the Quality unit. * Coordinates activities of the various functional areas whenever a critical quality issue ...
Richmond, VA · On-site
$184K - $216K/yr
Experience in a regulated financial services or fintech environment, where you understand how compliance and complaint-handling requirements shape service operations * A track record of building ...
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Richmond, VA · On-site
$184K - $216K/yr
Experience in a regulated financial services or fintech environment, where you understand how compliance and complaint-handling requirements shape service operations * A track record of building ...
Herndon, VA · On-site
$18.50 - $24.25/hr
Experience with complaint resolution, refunds, or escalation handling is a plus * Must be able to successfully pass a background check in accordance with company policies and applicable laws ...
Herndon, VA · On-site
$18.50 - $24.25/hr
Experience with complaint resolution, refunds, or escalation handling is a plus * Must be able to successfully pass a background check in accordance with company policies and applicable laws ...
Herndon, VA · On-site
$18.50 - $24.25/hr
Experience with complaint resolution, refunds, or escalation handling is a plus * Must be able to successfully pass a background check in accordance with company policies and applicable laws ...
Herndon, VA · On-site
$18.50 - $24.25/hr
Experience with complaint resolution, refunds, or escalation handling is a plus * Must be able to successfully pass a background check in accordance with company policies and applicable laws ...
Ashburn, VA · On-site
Manage an executive's calendar, scheduling meetings, and handling complex scheduling needs. * Act ... We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to ...
Ashburn, VA · On-site
Manage an executive's calendar, scheduling meetings, and handling complex scheduling needs. * Act ... We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to ...
Ashburn, VA · On-site
Manage an executive's calendar, scheduling meetings, and handling complex scheduling needs. * Act ... We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to ...
Ashburn, VA · On-site
Manage an executive's calendar, scheduling meetings, and handling complex scheduling needs. * Act ... We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to ...
Galax, VA · On-site
$14 - $17.87/hr
Utilize service methods and food handling techniques to ensure quality. * Understand and apply the ... complaint of patients to dietician, supervisor or manager. * Perform other functions and tasks as ...
Galax, VA · On-site
$14 - $17.87/hr
Utilize service methods and food handling techniques to ensure quality. * Understand and apply the ... complaint of patients to dietician, supervisor or manager. * Perform other functions and tasks as ...
$14 - $17.87/hr
Utilize service methods and food handling techniques to ensure quality. * Understand and apply the ... complaint of patients to dietician, supervisor or manager. * Perform other functions and tasks as ...
$14 - $17.87/hr
Utilize service methods and food handling techniques to ensure quality. * Understand and apply the ... complaint of patients to dietician, supervisor or manager. * Perform other functions and tasks as ...
Galax, VA · On-site
$14 - $17.87/hr
Utilize service methods and food handling techniques to ensure quality. * Understand and apply the ... complaint of patients to dietician, supervisor or manager. * Perform other functions and tasks as ...
Galax, VA · On-site
$14 - $17.87/hr
Utilize service methods and food handling techniques to ensure quality. * Understand and apply the ... complaint of patients to dietician, supervisor or manager. * Perform other functions and tasks as ...
$14 - $17.87/hr
Utilize service methods and food handling techniques to ensure quality. * Understand and apply the ... complaint of patients to dietician, supervisor or manager. * Perform other functions and tasks as ...
$14 - $17.87/hr
Utilize service methods and food handling techniques to ensure quality. * Understand and apply the ... complaint of patients to dietician, supervisor or manager. * Perform other functions and tasks as ...
Galax, VA · On-site
$14 - $17.87/hr
Utilize service methods and food handling techniques to ensure quality. * Understand and apply the ... complaint of patients to dietician, supervisor or manager. * Perform other functions and tasks as ...
Galax, VA · On-site
$14 - $17.87/hr
Utilize service methods and food handling techniques to ensure quality. * Understand and apply the ... complaint of patients to dietician, supervisor or manager. * Perform other functions and tasks as ...
$10.75 - $14.49
5% of jobs
$14.49 - $18.23
12% of jobs
$19.57 is the 25th percentile. Wages below this are outliers.
$18.23 - $21.98
22% of jobs
The median wage is $23.60 / hr.
$21.98 - $25.72
24% of jobs
$25.72 - $29.46
10% of jobs
$30.02 is the 75th percentile. Wages above this are outliers.
$29.46 - $33.20
11% of jobs
$33.20 - $36.94
5% of jobs
$36.94 - $40.68
2% of jobs
$40.68 - $44.42
3% of jobs
$44.42 - $48.16
3% of jobs
$48.16 - $51.90
2% of jobs
$10
$27
$51
| Aspect | Complaint Handling | Customer Service Representative |
|---|---|---|
| Required Credentials | Basic customer service skills, sometimes certifications in conflict resolution | Customer service training, communication skills |
| Work Environment | Call centers, support desks, online chat | Retail stores, call centers, online support |
| Employer & Industry Usage | Businesses handling customer complaints across industries | Retail, telecom, hospitality, various service sectors |
| Common Search & Comparison | Focused on resolving specific complaints | Providing general assistance and information |
Complaint Handling specialists focus on resolving specific customer complaints, often requiring conflict resolution skills. Customer Service Representatives provide broader support, assisting with general inquiries and service issues. While both roles involve communication and customer interaction, Complaint Handling is more specialized in addressing and resolving complaints efficiently.
The most popular types of Complaint Handling jobs in Virginia are:
For Complaint Handling jobs in Virginia, the most frequently searched job titles are:
The top searched job categories for Complaint Handling jobs in Virginia are:
Contractor
Re-posted yesterday
A Few Words About Us
Integrated Resources, Inc is a premier staffing firm recognized as one of the tri-states most well-respected professional specialty firms. IRI has built its reputation on excellent service and integrity since its inception in 1996. Our mission centers on delivering only the best quality talent, the first time and every time. We provide quality resources in four specialty areas: Information Technology (IT), Clinical Research, Rehabilitation Therapy and Nursing.
This is Direct Hire with our Client
Position Summary:
In compliance with current good manufacturing practices, the Product Complaint Associate is responsible for supporting the timely processing, distribution, customer service and administrative duties for quality defect allegations reported for all human drug products within the scope of the Product Quality Complaints (PQC) Group.
Essential Functions:
Triaging all received complaints in order to immediately identify any potentially expedited quality/compliance issues.
Responsible for recording any quality complaint information received into the PQC complaint database.
This includes entering new complaints; determine when a complaint should be investigated or recorded for trending purposes only, and when a complaint sample should be retrieved for evaluation. Issue response letters to complainants regarding product complaints received. Responsible for bringing any potential product trend to PQC management attention.
Maintain consistent quality work and compliance in addition to completing the daily workload.
Ability to make quality decisions based on policies and procedures. Ability to appropriately manage confidential information.
Other Duties:
Participate in training on-site colleagues regarding complaint handling. Participate in GMP training at least once a year.
Principal Relationships:
Internal Contacts -
Constant communication with Quality Assurance Product Complaint colleagues as well as other individuals within the organization.
Frequent interaction and communication with internal colleagues at domestic and international locations.
Daily contact with colleagues from Drug Safety, Medical Information, Corporate Legal, Marketing. External Contacts.
Qualification-
Bachelor's or Associate Degree or High School graduate with equivalent experience.
Bachelors or Associate degree with a minimum of 1-3 years' experience in a related field, or a high school graduate with a minimum of 3-5 years in a related field.
Understanding of Code of Federal Regulation good manufacturing practices for finished pharmaceuticals with emphasis on complaint handling requirements.
Experience with personal computing systems including database, spreadsheet and word processing applications.
Excellent oral and written communication skills and organizational skills.
1-3 years of Pharma experience
1-3 years of experience in Quality Assurance
This is Direct Hire with Our Client
Sourced by ZipRecruiter
Integrated Resources Inc (IRI), based in Edison, NJ, US, is an esteemed player in the staffing solutions industry with a credible presence on their official website irionline.com. Notably, IRI provides a range of professional staffing services including contract, contract-to-hire, and direct hire solutions to a wide spectrum of industries such as healthcare, life sciences, manufacturing, financial, insurance, and others. Since its inception, IRI has been committed to delivering top-talent and optimum solutions to meet its clients' diverse needs.
Recruiting and staffing services
51 - 200 Employees
Edison, NJ, US
1996
