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Remote Complaint Handling Jobs (NOW HIRING)

Abbott

Remote Care, Technician I

Pleasanton, CA · On-site +1

  • Medical

  • Retirement

The Remote Care Technician I Provides technical and applications support for Division capital ... complaint handling, failure investigation, trend analysis, and tracking of quality actions in ...

N3XT

Compliance Lead 2, Regulatory Compliance

$150K - $170K/yr

Remote Job Type: Full-Time Salary: $150,000 - $170,000 Department: Compliance Reports To: CCO About ... Manage the complaint handling process , including working cross functionally to ensure resolutions ...

Merakey

Quality Assurance Risk Manager

Lafayette Hill, PA · Remote

$70K - $75K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

This is a Hybrid-Remote position with up to 50% travel required to: * Sacramento, CA and ... Ensure regulatory compliance with quality system procedures, complaint handling, satisfaction ...

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How much do remote complaint handling jobs pay per month?

As of Aug 18, 2026, the average monthly pay for remote complaint handling in the United States is $6,591.00, according to ZipRecruiter salary data. Most workers in this role earn between $6,208.33 and $6,958.33 per month, depending on experience, location, and employer.

What is remote complaint handling?

A Remote Complaint Handling job involves addressing and resolving customer complaints or concerns through phone, email, or chat while working remotely. Professionals in this role listen to customer issues, provide solutions, and ensure customer satisfaction. They may also escalate complex cases to the appropriate department. Strong communication, problem-solving, and empathy are essential skills.

What skills and qualifications are needed for remote complaint handling?

To thrive in Remote Complaint Handling, you should have strong communication abilities, problem-solving skills, and experience in customer service or conflict resolution, often accompanied by a relevant diploma or work background. Familiarity with CRM software, ticketing systems, and knowledge base platforms is important, and some companies may look for certifications in customer experience or call center management. Empathy, patience, and the ability to remain calm under pressure are essential soft skills for delivering effective service and building trust with clients. These competencies are crucial because they help resolve complaints efficiently, maintain customer satisfaction, and uphold the organization's reputation while working remotely.

What are common challenges in remote complaint handling, and how are they addressed?

One of the primary challenges in remote complaint handling is clearly understanding a customer’s concerns without in-person interaction, requiring excellent active listening and precise communication skills. Additionally, remote roles often demand self-motivation and the ability to manage time effectively to address inquiries across multiple channels, such as phone, email, or live chat. Companies typically support remote complaint handlers with thorough onboarding, regular team meetings, and access to comprehensive digital resources to ensure everyone stays connected and informed. Building strong relationships with cross-functional teams, such as technical support or product specialists, also helps ensure complaints are resolved quickly and accurately. These support structures help remote complaint handlers deliver consistent, high-quality service despite the physical distance.

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Remote Complaint Handling jobs near you
Infographic showing various Remote Complaint Handling job openings in the United States as of August 2026, with employment types broken down into 77% Full Time, 20% Part Time, 2% Contract, and 1% Nights. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $79,092 per year, or $38 per hour.

Customer Advocate Specialist

Carrington Holding Company, LLC

Remote

$22 - $26/hr

Other

Medical, Retirement

Re-posted 12 hours ago

Job description

Job Title

Mortgage Customer Advocate Specialist

Job Description

Come join our amazing team and work from home! The Mortgage Customer Advocate Specialist will be responsible for providing general office administrative and support tasks to the legal department to ensure proper tracking and organization of customer complaints and issues. Perform all duties in accordance with the company's policies and procedures, all US state and federal laws and regulations, wherein the company operates. The target pay for this position $22.00 - $26.00 an hour.

What You'll Do:

  • Create, maintain, file, and retrieve Customer Advocacy Department files.
  • Maintain and update customer complaint file tracking system.
  • Retrieve scanned documents from the department's document management system and import historical documents into the system as necessary; ensure data is accurate for reporting purposes.
  • Maintain all internal/external email inboxes as needed.
  • Assist with exception reporting as needed.
  • Assist the department, including preparing outgoing responses, as needed.
  • Responsible for reviewing all Advocate scanned mail and determining handling.
  • Maintain accurate and complete records for documentation.
  • Participate in and respond to internal and external routine audits as needed.
  • Provide general administrative support and other duties as needed.

What You'll Need:

  • High School Diploma or equivalent work experience.
  • One (1) to three (3) years administrative experience in a legal/complaint handling, corporate environment or residential mortgage servicing company required.
  • Hours are 7:30 am - 4:00 pm PST
  • Familiarity with mortgage servicing and lending terminology
  • Excellent verbal and written communication skills
  • Outstanding attention to detail and strong analytical and organizational skills
  • Proficient with Microsoft 365 (Word, Outlook, Excel, and OneDrive)
  • Ability to multi-task and work in a fast-paced environment
  • Ability to understand, remember, and apply oral and/or written instructions or other information.
  • Ability to understand, remember, and communicate routine and factual information.
  • Exercise good judgment.
  • Ability to organize thoughts and ideas and effectively communicate.
  • Ability to count, add, subtract, multiply, divide and to record, balance, and check results for accuracy.
  • Ability to understand and follow specific instructions and guidelines.
  • Ability to communicate with internal and external partners utilizing a softphone; requires ability to hear and speak effectively.

Our Company:

Carrington Mortgage Holdings is a holding company whose primary businesses include asset management, mortgages, real estate transactions and real estate logistics. Collectively, the businesses are vertically and horizontally integrated, and provide a broad range of real estate services encompassing nearly all aspects of single-family residential real estate transactions in the United States. Guided by a leadership team with a wealth of industry experience and guided by a consistent philosophy, Carrington maintains the necessary infrastructure to ensure stability and maximize value during any market cycle. We hope you'll consider joining our growing team of uniquely talented professionals as we transform residential real estate. To read more visit: www.carringtonhc.com.

What We Offer:

  • Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.
  • Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.
  • Customized training programs to help you advance your career.
  • Employee referral bonuses so you'll get paid to help Carrington and Vylla grow.
  • Educational Reimbursement.
  • Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: carringtoncf.org.

California Privacy Notice: https://oag.ca.gov/privacy/ccpa

#Carrington

# LI-GV1

Job Identification 4274

Job Category Legal

Degree Level High School Graduate

Job Schedule Full time

Locations 500 N State College Blvd, Orange, CA, 92868, US (Remote)

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