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Remote Complaint Handling Jobs (NOW HIRING)

Eyouth

customer service

$14.75 - $20.50/hr

... complaint handling, or service quality procedures. Additional practical exposure to the role is an advantage. Apply Before October 25, 2026 Job Posted On August 30, 2026 Job Type Remote Salary 6000 ...

New

Eyouth

Call Center Customer Service Representative

$15.75 - $20.50/hr

... complaint handling, or service quality procedures. Additional practical exposure to the role is an advantage. Apply Before October 11, 2026 Job Posted On August 30, 2026 Job Type Remote Salary 6000 ...

New

Eyouth

call center agent

$15.25 - $20.25/hr

... complaint handling, or service quality procedures. Leadership or mentoring exposure is an advantage. Apply Before October 26, 2026 Job Posted On August 30, 2026 Job Type Remote Salary 11400 - 19000 ...

New

Eyouth

Customer service officier

$16.50 - $22.25/hr

... complaint handling, or service quality procedures. Additional practical exposure to the role is an advantage. Apply Before October 03, 2026 Job Posted On August 30, 2026 Job Type Remote Salary 7800 ...

New

Eyouth

call center

$15.75 - $20.50/hr

... complaint handling, or service quality procedures. Additional practical exposure to the role is an advantage. Job Posted On August 30, 2026 Apply Before October 10, 2026 Job Type Remote Salary 4410 ...

New

Eyouth

Customer Service

$16.50 - $22.25/hr

... complaint handling, or service quality procedures. Additional practical exposure to the role is an advantage. Apply Before October 18, 2026 Job Posted On August 30, 2026 Job Type Remote Salary 7200 ...

New

Eyouth

Call center

$16.50 - $20.50/hr

... complaint handling, or service quality procedures. Additional practical exposure to the role is an advantage. Apply Before October 05, 2026 Job Posted On August 30, 2026 Job Type Remote Salary 4500 ...

New

InspireMD

Field Clinical Specialist

Morristown, NJ · Remote

$80K - $87K/yr

Field Clinical Specialist - (Morristown) Remote/Field role InspireMD is a dynamic growing company ... Support FDA inspections and audits, ensuring that all regulatory and complaint handling ...

InspireMD

Field Clinical Specialist

Atlanta, GA · Remote

$75K - $81K/yr

Field Clinical Specialist Remote/Field role InspireMD is a dynamic growing company focused on ... Support FDA inspections and audits, ensuring that all regulatory and complaint handling ...

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How much do remote complaint handling jobs pay per month?

As of Sep 7, 2026, the average monthly pay for remote complaint handling in the United States is $6,591.00, according to ZipRecruiter salary data. Most workers in this role earn between $6,208.33 and $6,958.33 per month, depending on experience, location, and employer.

What is remote complaint handling?

A Remote Complaint Handling job involves addressing and resolving customer complaints or concerns through phone, email, or chat while working remotely. Professionals in this role listen to customer issues, provide solutions, and ensure customer satisfaction. They may also escalate complex cases to the appropriate department. Strong communication, problem-solving, and empathy are essential skills.

What skills and qualifications are needed for remote complaint handling?

To thrive in Remote Complaint Handling, you should have strong communication abilities, problem-solving skills, and experience in customer service or conflict resolution, often accompanied by a relevant diploma or work background. Familiarity with CRM software, ticketing systems, and knowledge base platforms is important, and some companies may look for certifications in customer experience or call center management. Empathy, patience, and the ability to remain calm under pressure are essential soft skills for delivering effective service and building trust with clients. These competencies are crucial because they help resolve complaints efficiently, maintain customer satisfaction, and uphold the organization's reputation while working remotely.

What are common challenges in remote complaint handling, and how are they addressed?

One of the primary challenges in remote complaint handling is clearly understanding a customer’s concerns without in-person interaction, requiring excellent active listening and precise communication skills. Additionally, remote roles often demand self-motivation and the ability to manage time effectively to address inquiries across multiple channels, such as phone, email, or live chat. Companies typically support remote complaint handlers with thorough onboarding, regular team meetings, and access to comprehensive digital resources to ensure everyone stays connected and informed. Building strong relationships with cross-functional teams, such as technical support or product specialists, also helps ensure complaints are resolved quickly and accurately. These support structures help remote complaint handlers deliver consistent, high-quality service despite the physical distance.

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Remote Complaint Handling jobs near you
Infographic showing various Remote Complaint Handling job openings in the United States as of August 2026, with employment types broken down into 82% Full Time, 9% Part Time, and 9% Contract. Highlights an 100% Remote job distribution, with an average salary of $79,092 per year, or $38 per hour.

Sr Quality Manager

Keystone & Golden, Inc.

Lexington, KY • Remote

Full-time

Re-posted 23 days ago

Job description

About the Company

Our client is a rapidly growing consumer health and wellness company that has quickly become a category leader in functional oral pouch products. Backed by top-tier consumer investors, industry operators, and professional athletes, the company is redefining performance-focused products through science-backed innovation and premium quality standards.

This is a unique opportunity to join a high-growth organization during a pivotal stage of expansion and help build the quality infrastructure that will support future growth.

Position Summary

The Senior Quality Manager will lead quality systems across the entire supply chain, from raw material suppliers and contract manufacturers to distribution and consumer complaint management.

This is a highly visible "build" role responsible for establishing and scaling quality processes, supplier qualification programs, audit systems, and complaint management procedures that ensure compliance with 21 CFR Part 111 and applicable dietary supplement regulations.

Reporting directly to executive leadership, this individual will serve as the quality subject matter expert and play a critical role in protecting product integrity, regulatory compliance, and consumer trust.

Key Responsibilities

Quality Systems & Compliance

  • Maintain and continuously improve the Quality Management System (QMS), including SOPs, specifications, batch records, deviations, CAPA, and change control processes.
  • Ensure compliance with 21 CFR Part 111 and applicable dietary supplement regulations.
  • Partner with Product Development and Operations on specifications, stability programs, and product release testing.
  • Drive a culture of continuous improvement and quality excellence.

Contract Manufacturer Audits

  • Develop and execute a risk-based audit program across all manufacturing partners.
  • Conduct on-site and remote GMP audits evaluating quality systems, documentation practices, sanitation programs, and manufacturing controls.
  • Issue audit reports, track CAPAs, and verify timely closure of findings.
  • Maintain audit readiness across all operational facilities.

Consumer Complaint Management

  • Build and manage an end-to-end complaint handling system.
  • Establish investigation workflows, escalation procedures, and adverse event reporting processes.
  • Lead root cause investigations and CAPA implementation.
  • Monitor complaint trends and provide actionable insights to Quality, Regulatory, and Product Development teams.

Supplier Qualification

  • Develop and manage supplier qualification and approval programs.
  • Review specifications, Certificates of Analysis, identity testing requirements, and supplier documentation.
  • Conduct supplier risk assessments and maintain Approved Supplier Lists.
  • Manage supplier performance monitoring, requalification activities, and change control processes.

Qualifications

Required

  • Bachelor's degree in Chemistry, Food Science, Microbiology, or related scientific discipline.
  • 5+ years of quality experience within dietary supplements, food, pharmaceuticals, or consumer products.
  • Experience leading or supporting supplier qualification programs and GMP audit initiatives.
  • Strong working knowledge of:
    • 21 CFR Part 111
    • GMP requirements
    • CAPA systems
    • Complaint handling processes
    • Supplier quality management
  • Experience implementing or managing quality tracking and complaint management systems.
  • Strong investigative, problem-solving, and root-cause analysis skills.

Preferred

  • Experience with oral pouch, buccal, or alternative delivery systems.
  • ASQ certifications such as CQA, CQM, CQE, or equivalent.
  • Experience supporting high-growth consumer products or dietary supplement organizations.