San Diego, USA- Remote Be a part of a global team that is inspired to make a difference in the ... Partner with Quality to drive complaint handling and investigation as well as post-market ...
San Diego, USA- Remote Be a part of a global team that is inspired to make a difference in the ... Partner with Quality to drive complaint handling and investigation as well as post-market ...
San Diego, USA- Remote Be a part of a global team that is inspired to make a difference in the ... Partner with Quality to drive complaint handling and investigation as well as post-market ...
San Diego, USA- Remote Be a part of a global team that is inspired to make a difference in the ... Partner with Quality to drive complaint handling and investigation as well as post-market ...
San Diego, USA- Remote Be a part of a global team that is inspired to make a difference in the ... Partner with Quality to drive complaint handling and investigation as well as post-market ...
San Diego, USA- Remote Be a part of a global team that is inspired to make a difference in the ... Partner with Quality to drive complaint handling and investigation as well as post-market ...
San Diego, USA- Remote Be a part of a global team that is inspired to make a difference in the ... Partner with Quality to drive complaint handling and investigation as well as post-market ...
San Diego, USA- Remote Be a part of a global team that is inspired to make a difference in the ... Partner with Quality to drive complaint handling and investigation as well as post-market ...
Support complaint handling group in resolving product complaints by analyzing product and market comparisons. Read and respond to customer reviews directly and through FAQs. Review product and ...
Support complaint handling group in resolving product complaints by analyzing product and market comparisons. Read and respond to customer reviews directly and through FAQs. Review product and ...
Partner with Compliance in supporting official complaint handling * Ensures smooth transitions ... Regular and punctual attendance #LI-JB1 #LI-Remote Additional Information Work Environments F&G ...
Quick apply
Partner with Compliance in supporting official complaint handling * Ensures smooth transitions ... Regular and punctual attendance #LI-JB1 #LI-Remote Additional Information Work Environments F&G ...
Consumer Complaint Handling; * Regulatory Exams & Investigations (including Market Conduct Exams ... REMOTE Click here for some insight into our culture!
Consumer Complaint Handling; * Regulatory Exams & Investigations (including Market Conduct Exams ... REMOTE Click here for some insight into our culture!
Lead Engineer, Product Development - Meters (Remote)
Calabasas, CA · Remote
$117K - $176K/yr
Support complaint handling group in resolving product complaints by analyzing product and market comparisons. Read and respond to customer reviews directly and through FAQs. Review product and ...
Lead Engineer, Product Development - Meters (Remote)
Calabasas, CA · Remote
$117K - $176K/yr
Support complaint handling group in resolving product complaints by analyzing product and market comparisons. Read and respond to customer reviews directly and through FAQs. Review product and ...
Territory Sales Representative (New York / New Jersey)
Kenilworth, NJ · Remote
$65K - $75K/yr
This is a remote position based within the assigned territory, requiring frequent travel throughout ... complaint handling. * Contribute to regional planning, forecasting, budgeting, and weekly sales ...
Territory Sales Representative (New York / New Jersey)
Kenilworth, NJ · Remote
$65K - $75K/yr
This is a remote position based within the assigned territory, requiring frequent travel throughout ... complaint handling. * Contribute to regional planning, forecasting, budgeting, and weekly sales ...
Territory Sales Representative (New York / New Jersey)
Kenilworth, NJ · On-site +1
$65K - $75K/yr
This is a remote position based within the assigned territory, requiring frequent travel throughout ... complaint handling. * Contribute to regional planning, forecasting, budgeting, and weekly sales ...
Territory Sales Representative (New York / New Jersey)
Kenilworth, NJ · On-site +1
$65K - $75K/yr
This is a remote position based within the assigned territory, requiring frequent travel throughout ... complaint handling. * Contribute to regional planning, forecasting, budgeting, and weekly sales ...
Representative, Customer Service l (REMOTE IN MD)
District Heights, MD · Remote
$17 - $23.25/hr
Representative, Customer Service l (REMOTE IN MD) The Customer Service Representative is ... handling, first call resolution, complaint resolution compliance, member retention, and return ...
Representative, Customer Service l (REMOTE IN MD)
District Heights, MD · Remote
$17 - $23.25/hr
Representative, Customer Service l (REMOTE IN MD) The Customer Service Representative is ... handling, first call resolution, complaint resolution compliance, member retention, and return ...
Support complaint handling group in resolving product complaints by analyzing product and market comparisons. Read and respond to customer reviews directly and through FAQs. Review product and ...
Support complaint handling group in resolving product complaints by analyzing product and market comparisons. Read and respond to customer reviews directly and through FAQs. Review product and ...
Knowledge of FDA regulations and guidance in the area of adverse event reporting, complaint handling for medical devices. * Exemplary interpersonal and communication skills, both oral and written.
Knowledge of FDA regulations and guidance in the area of adverse event reporting, complaint handling for medical devices. * Exemplary interpersonal and communication skills, both oral and written.
Lead Engineer, Product Development - Meters (Remote)
Calabasas, CA · On-site +1
$117K - $176K/yr
Support complaint handling group in resolving product complaints by analyzing product and market comparisons. Read and respond to customer reviews directly and through FAQs. Review product and ...
Lead Engineer, Product Development - Meters (Remote)
Calabasas, CA · On-site +1
$117K - $176K/yr
Support complaint handling group in resolving product complaints by analyzing product and market comparisons. Read and respond to customer reviews directly and through FAQs. Review product and ...
Medical Affairs Specialist, Cardiovascular Venous--Remote
Marlborough, MA · On-site +1
$130K - $150K/yr
Knowledge of FDA regulations and guidance in the area of adverse event reporting, complaint handling for medical devices. * Exemplary interpersonal and communication skills, both oral and written.
Medical Affairs Specialist, Cardiovascular Venous--Remote
Marlborough, MA · On-site +1
$130K - $150K/yr
Knowledge of FDA regulations and guidance in the area of adverse event reporting, complaint handling for medical devices. * Exemplary interpersonal and communication skills, both oral and written.
Provides remote phone support for customers and dealer technicians as needed. Key Responsibilities ... Experience with Complaint handling in medical device or similar regulated industry * Working ...
Provides remote phone support for customers and dealer technicians as needed. Key Responsibilities ... Experience with Complaint handling in medical device or similar regulated industry * Working ...
Provides remote phone support for customers and dealer technicians as needed. Key Responsibilities ... Experience with Complaint handling in medical device or similar regulated industry * Working ...
Provides remote phone support for customers and dealer technicians as needed. Key Responsibilities ... Experience with Complaint handling in medical device or similar regulated industry * Working ...
Associate Director GPO Supplier Quality
San Diego, CA · On-site +1
Experience in technical or manufacturing operations; complaint handling, product quality ... Remote or field-based positions will have different workplace arrangements which will be indicated ...
Associate Director GPO Supplier Quality
San Diego, CA · On-site +1
Experience in technical or manufacturing operations; complaint handling, product quality ... Remote or field-based positions will have different workplace arrangements which will be indicated ...
Associate Director GPO Supplier Quality
Sandy, UT · On-site +1
Experience in technical or manufacturing operations; complaint handling, product quality ... Remote or field-based positions will have different workplace arrangements which will be indicated ...
Associate Director GPO Supplier Quality
Sandy, UT · On-site +1
Experience in technical or manufacturing operations; complaint handling, product quality ... Remote or field-based positions will have different workplace arrangements which will be indicated ...
Experience in technical or manufacturing operations; complaint handling, product quality ... Remote or field-based positions will have different workplace arrangements which will be indicated ...
Experience in technical or manufacturing operations; complaint handling, product quality ... Remote or field-based positions will have different workplace arrangements which will be indicated ...
Remote Complaint Handling information
See salary details
$5.8K - $5.9K
4% of jobs
$5.9K - $6.1K
9% of jobs
$6.2K is the 25th percentile. Wages below this are outliers.
$6.1K - $6.2K
12% of jobs
$6.2K - $6.3K
9% of jobs
$6.3K - $6.5K
9% of jobs
The median wage is $6.6K / yr.
$6.5K - $6.6K
9% of jobs
$6.6K - $6.7K
9% of jobs
$6.7K - $6.9K
9% of jobs
$6.9K is the 75th percentile. Wages above this are outliers.
$6.9K - $7K
12% of jobs
$7K - $7.1K
9% of jobs
$7.1K - $7.3K
9% of jobs
$5.8K
$6.6K
$7.3K
How much do remote complaint handling jobs pay per month?
What is a Remote Complaint Handling job?
A Remote Complaint Handling job involves addressing and resolving customer complaints or concerns through phone, email, or chat while working remotely. Professionals in this role listen to customer issues, provide solutions, and ensure customer satisfaction. They may also escalate complex cases to the appropriate department. Strong communication, problem-solving, and empathy are essential skills.
What are some common challenges faced in a remote complaint handling role, and how are they addressed?
One of the primary challenges in remote complaint handling is clearly understanding a customer’s concerns without in-person interaction, requiring excellent active listening and precise communication skills. Additionally, remote roles often demand self-motivation and the ability to manage time effectively to address inquiries across multiple channels, such as phone, email, or live chat. Companies typically support remote complaint handlers with thorough onboarding, regular team meetings, and access to comprehensive digital resources to ensure everyone stays connected and informed. Building strong relationships with cross-functional teams, such as technical support or product specialists, also helps ensure complaints are resolved quickly and accurately. These support structures help remote complaint handlers deliver consistent, high-quality service despite the physical distance.
What are the key skills and qualifications needed to thrive in the Remote Complaint Handling position, and why are they important?
To thrive in Remote Complaint Handling, you should have strong communication abilities, problem-solving skills, and experience in customer service or conflict resolution, often accompanied by a relevant diploma or work background. Familiarity with CRM software, ticketing systems, and knowledge base platforms is important, and some companies may look for certifications in customer experience or call center management. Empathy, patience, and the ability to remain calm under pressure are essential soft skills for delivering effective service and building trust with clients. These competencies are crucial because they help resolve complaints efficiently, maintain customer satisfaction, and uphold the organization's reputation while working remotely.

Director, Technical Operations (Combination Product Development)
Travere TherapeuticsSan Diego, CA • On-site, Remote
Full-time
Medical, Life, Retirement, PTO
Posted 24 days ago
Job description
Department:
106800 Technical OperationsLocation:
San Diego, USA- RemoteBe a part of a global team that is inspired to make a difference in the lives of people living with rare disease.
At Travere Therapeutics, we recognize that our exceptional employees are vital to our success. We are a dedicated team focused on meeting the unique needs of rare patients. Our work is rewarding – both professionally and personally – because we are making a difference. We are passionate about what we do.
We are seeking talented individuals who will thrive in our collaborative, diverse, fast-paced environment and share in our mission – to identify, develop and deliver life-changing therapies to people living with rare disease. We stick by our values centered on patients, courage, community, and collaboration to pursue our vision of becoming a leading biopharmaceutical company dedicated to the delivery of innovation and hope to patients in the global rare disease community.
At Travere Therapeutics, we are in rare for life. We continue to courageously forge new paths as we move toward a common goal of elevating science and service for rare patients.
Position Summary:
The Director of Technical Operations (Combination Product Development) is responsible for leading device development of a combination product program from late-stage development (Phase 3) through regulatory approval, global commercialization, and lifecycle management. This role serves as the technical lead for device development and combination product activities, building the operational infrastructure for market readiness, and ensuring alignment with design controls, regulatory requirements, quality standards, and commercial launch objectives.
This individual will operate in a highly matrixed environment and will collaborate closely with colleagues in Technical Operations, Quality, Regulatory, Supply Chain, Medical Affairs, and Commercial supporting the corporate goals for development and commercialization of a combination product for a rare disease indication.
Responsibilities:
Lead the device program from Phase 3 through regulatory approval, commercialization, and lifecycle management
Drive execution against key milestones including design verification and qualification, process validation (PPQ), BLA submission, and launch readiness
Serve as the primary technical liaison between internal stakeholders and external partners and manufacturers
Manage packaging timelines and deliverables to align with regulatory submission and commercial launch milestones; and ensure supply chain and external partners readiness for product launch
Assess external partners such as Contract Packaging Organizations (CPOs) and Contract Manufacturing Organizations (CMOs) based on technical capability, regulatory compliance, operational readiness, scalability, and cost effectiveness
Oversee implementation of selected CPOs and CMOs, including onboarding, readiness assessments, and operational alignment
Ensure alignment between clinical and commercial packaging configurations and lead transition from development to commercial manufacturing, including:
Design transfer and process validation
Supply chain readiness and launch planning
Final product configuration and control
Partner with Quality to drive complaint handling and investigation as well as post-market surveillance and medical device reporting (e.g. root cause analysis, device malfunction and safety)
Author and/or review global regulatory submissions for combination product (e.g., BLA with device constituent) and ensure regulatory inspections readiness (e.g., Pre-Approval Inspections)
Participate in Pre-Approval Inspections and routine audits as device SME
Support contract negotiations by providing technical input on scope, capabilities, and operational feasibility
Drive integrated risk management across drug–device interfaces; continuously update the Post-Market Risk Management file (ISO 14971) based on real-world complaint data and trending
Support continuous improvement and lifecycle management post-approval
Education/Experience Requirements:
M.S. or Ph.D. degree in Biomedical Engineering, Chemical Engineering, Pharmaceutical Sciences or other related disciplines. Equivalent combination of education and applicable job experience may be considered.
Minimum 8 years of relevant experience in device development and commercialization of a combination product.
Strong knowledge of combination product regulatory framework, drug development (CMC), and device development including design controls, risk management, verification/validation, and design transfer.
Additional Skills/Experience:
Experience with BLA submissions including device constituent components is required.
Strong professional experience in a similar role within the pharmaceutical industry, preferably in biologics development and injectables.
Expertise in managing CPOs, CMOs, and external suppliers.
Experience with packaging validation and distribution testing, human factors/usability engineering.
Background in device engineering or systems engineering is a plus.
Strong project management experience, PMP certification is preferred.
Prior experience interacting with FDA or other regulatory agencies.
Broad knowledge and experience within the GMP environment and regulatory affairs.
Successful record of creating and managing complex project plans, timelines, and budgets, and development of risk mitigation strategies.
Ability to adapt to modification and changes to project plans, demonstrating flexibility to implement new strategies and tactics to accommodate these changes.
Strong interpersonal and organizational skills and excellent verbal and written communication skills are required.
Excellent decision-making and collaboration skills with strong attention to detail.
Six Sigma and statistical knowledge is a plus.
Ability to travel 20%-25% domestically and internationally.
#LI-Remote
Travere Therapeutics, Inc. is an EEO/AA/Veteran/Disability Employer
Total Rewards Offerings:
Travere provides comprehensive total rewards offerings that demonstrate our commitment as a diverse, equitable, people-centric, and pay-for-performance organization.
Benefits: Our benefits include premium health, financial, work-life and well-being offerings for eligible employees and dependents, wellness and employee support programs, life insurance, disability, retirement plans with employer match and generous paid time off.
Compensation: Our competitive compensation package includes a combination of both cash compensation (base pay and short-term incentive) and long-term incentive compensation (company stock), designed to recognize, retain, and reward employees.
Target Base Pay Range:
$189,000.00 - $246,000.00*This information is current as of the date of this posting and may be modified in the future. Actual pay offered to a candidate will depend on a variety of factors including the candidate’s experience, education, skills, and location.
Travere will accept applications on an ongoing basis until a candidate is selected for the position.
Travere Therapeutics, Inc. is an EEO/AA/Veteran/Disability Employer.
If you require a reasonable accommodation to complete the application or interview process, please contact us by sending an email to accommodations@travere.com. Please note that this email address is to be used exclusively to request an accommodation with the online application, interview or hiring process only. Travere HR will not reply to emails sent to this address for any other reason.
About Travere Therapeutics
Sourced by ZipRecruiter
Industry
Biotechnology research and development
Company size
51 - 200 Employees
Headquarters location
San Diego, CA, US
Year founded
2011