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How much do remote complaint handling jobs pay per month?

As of Jun 6, 2026, the average monthly pay for remote complaint handling in the United States is $6,591.00, according to ZipRecruiter salary data. Most workers in this role earn between $6,208.33 and $6,958.33 per month, depending on experience, location, and employer.

What is a Remote Complaint Handling job?

A Remote Complaint Handling job involves addressing and resolving customer complaints or concerns through phone, email, or chat while working remotely. Professionals in this role listen to customer issues, provide solutions, and ensure customer satisfaction. They may also escalate complex cases to the appropriate department. Strong communication, problem-solving, and empathy are essential skills.

What are some common challenges faced in a remote complaint handling role, and how are they addressed?

One of the primary challenges in remote complaint handling is clearly understanding a customer’s concerns without in-person interaction, requiring excellent active listening and precise communication skills. Additionally, remote roles often demand self-motivation and the ability to manage time effectively to address inquiries across multiple channels, such as phone, email, or live chat. Companies typically support remote complaint handlers with thorough onboarding, regular team meetings, and access to comprehensive digital resources to ensure everyone stays connected and informed. Building strong relationships with cross-functional teams, such as technical support or product specialists, also helps ensure complaints are resolved quickly and accurately. These support structures help remote complaint handlers deliver consistent, high-quality service despite the physical distance.

What are the key skills and qualifications needed to thrive in the Remote Complaint Handling position, and why are they important?

To thrive in Remote Complaint Handling, you should have strong communication abilities, problem-solving skills, and experience in customer service or conflict resolution, often accompanied by a relevant diploma or work background. Familiarity with CRM software, ticketing systems, and knowledge base platforms is important, and some companies may look for certifications in customer experience or call center management. Empathy, patience, and the ability to remain calm under pressure are essential soft skills for delivering effective service and building trust with clients. These competencies are crucial because they help resolve complaints efficiently, maintain customer satisfaction, and uphold the organization's reputation while working remotely.

More about Remote Complaint Handling jobs
What cities are hiring for Remote Complaint Handling jobs? Cities with the most Remote Complaint Handling job openings:
What states have the most Remote Complaint Handling jobs? States with the most job openings for Remote Complaint Handling jobs include:
Infographic showing various Remote Complaint Handling job openings in the United States as of May 2026, with employment types broken down into 89% Full Time, 8% Part Time, 1% Temporary, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $79,092 per year, or $38 per hour.
Director, Technical Operations (Combination Product Development)

Director, Technical Operations (Combination Product Development)

Travere Therapeutics

San Diego, CA • On-site, Remote

Full-time

Medical, Life, Retirement, PTO

Posted 24 days ago


Job description

Department:

106800 Technical Operations

Location:

San Diego, USA- Remote

Be a part of a global team that is inspired to make a difference in the lives of people living with rare disease.

At Travere Therapeutics, we recognize that our exceptional employees are vital to our success. We are a dedicated team focused on meeting the unique needs of rare patients. Our work is rewarding – both professionally and personally – because we are making a difference. We are passionate about what we do.

We are seeking talented individuals who will thrive in our collaborative, diverse, fast-paced environment and share in our mission – to identify, develop and deliver life-changing therapies to people living with rare disease. We stick by our values centered on patients, courage, community, and collaboration to pursue our vision of becoming a leading biopharmaceutical company dedicated to the delivery of innovation and hope to patients in the global rare disease community.

At Travere Therapeutics, we are in rare for life. We continue to courageously forge new paths as we move toward a common goal of elevating science and service for rare patients.

Position Summary:

The Director of Technical Operations (Combination Product Development) is responsible for leading device development of a combination product program from late-stage development (Phase 3) through regulatory approval, global commercialization, and lifecycle management. This role serves as the technical lead for device development and combination product activities, building the operational infrastructure for market readiness, and ensuring alignment with design controls, regulatory requirements, quality standards, and commercial launch objectives.

This individual will operate in a highly matrixed environment and will collaborate closely with colleagues in Technical Operations, Quality, Regulatory, Supply Chain, Medical Affairs, and Commercial supporting the corporate goals for development and commercialization of a combination product for a rare disease indication.

Responsibilities:

  • Lead the device program from Phase 3 through regulatory approval, commercialization, and lifecycle management

  • Drive execution against key milestones including design verification and qualification, process validation (PPQ), BLA submission, and launch readiness

  • Serve as the primary technical liaison between internal stakeholders and external partners and manufacturers

  • Manage packaging timelines and deliverables to align with regulatory submission and commercial launch milestones; and ensure supply chain and external partners readiness for product launch

  • Assess external partners such as Contract Packaging Organizations (CPOs) and Contract Manufacturing Organizations (CMOs) based on technical capability, regulatory compliance, operational readiness, scalability, and cost effectiveness

  • Oversee implementation of selected CPOs and CMOs, including onboarding, readiness assessments, and operational alignment

  • Ensure alignment between clinical and commercial packaging configurations and lead transition from development to commercial manufacturing, including:

    • Design transfer and process validation

    • Supply chain readiness and launch planning

    • Final product configuration and control

  • Partner with Quality to drive complaint handling and investigation as well as post-market surveillance and medical device reporting (e.g. root cause analysis, device malfunction and safety)

  • Author and/or review global regulatory submissions for combination product (e.g., BLA with device constituent) and ensure regulatory inspections readiness (e.g., Pre-Approval Inspections)

  • Participate in Pre-Approval Inspections and routine audits as device SME

  • Support contract negotiations by providing technical input on scope, capabilities, and operational feasibility

  • Drive integrated risk management across drug–device interfaces; continuously update the Post-Market Risk Management file (ISO 14971) based on real-world complaint data and trending

  • Support continuous improvement and lifecycle management post-approval

 

Education/Experience Requirements:

  • M.S. or Ph.D. degree in Biomedical Engineering, Chemical Engineering, Pharmaceutical Sciences or other related disciplines. Equivalent combination of education and applicable job experience may be considered.

  • Minimum 8 years of relevant experience in device development and commercialization of a combination product.

  • Strong knowledge of combination product regulatory framework, drug development (CMC), and device development including design controls, risk management, verification/validation, and design transfer.

Additional Skills/Experience:

  • Experience with BLA submissions including device constituent components is required.

  • Strong professional experience in a similar role within the pharmaceutical industry, preferably in biologics development and injectables.

  • Expertise in managing CPOs, CMOs, and external suppliers.

  • Experience with packaging validation and distribution testing, human factors/usability engineering.

  • Background in device engineering or systems engineering is a plus.

  • Strong project management experience, PMP certification is preferred.

  • Prior experience interacting with FDA or other regulatory agencies.

  • Broad knowledge and experience within the GMP environment and regulatory affairs. 

  • Successful record of creating and managing complex project plans, timelines, and budgets, and development of risk mitigation strategies. 

  • Ability to adapt to modification and changes to project plans, demonstrating flexibility to implement new strategies and tactics to accommodate these changes.

  • Strong interpersonal and organizational skills and excellent verbal and written communication skills are required.  

  • Excellent decision-making and collaboration skills with strong attention to detail.

  • Six Sigma and statistical knowledge is a plus.

  • Ability to travel 20%-25% domestically and internationally.

#LI-Remote

Travere Therapeutics, Inc. is an EEO/AA/Veteran/Disability Employer

Total Rewards Offerings:
Travere provides comprehensive total rewards offerings that demonstrate our commitment as a diverse, equitable, people-centric, and pay-for-performance organization.    

Benefits: Our benefits include premium health, financial, work-life and well-being offerings for eligible employees and dependents, wellness and employee support programs, life insurance, disability, retirement plans with employer match and generous paid time off.

Compensation: Our competitive compensation package includes a combination of both cash compensation (base pay and short-term incentive) and long-term incentive compensation (company stock), designed to recognize, retain, and reward employees.

Target Base Pay Range:

$189,000.00 - $246,000.00

*This information is current as of the date of this posting and may be modified in the future. Actual pay offered to a candidate will depend on a variety of factors including the candidate’s experience, education, skills, and location. 

Travere will accept applications on an ongoing basis until a candidate is selected for the position.

Travere Therapeutics, Inc. is an EEO/AA/Veteran/Disability Employer.

If you require a reasonable accommodation to complete the application or interview process, please contact us by sending an email to accommodations@travere.com. Please note that this email address is to be used exclusively to request an accommodation with the online application, interview or hiring process only. Travere HR will not reply to emails sent to this address for any other reason.