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Remote Complaint Handling Medical Device Jobs (NOW HIRING)

Lancesoft INC

Complaint Determination Associate

Acton, MA · Remote

$30 - $33/hr

Remote * Duration :4+ Months Position Overview * The Complaint Determination Associate will work ... Working knowledge of complaint handling functions of a medical device company preferred * Working ...

HonorVet Technologies

Vigilance Writer

Acton, MA · Remote

Fully Remote Job Duration: 03 Months * The Global Product Monitoring Vigilance Report Writer ... Demonstrated experience in medical device complaint triage and vigilance reporting or clinical ...

Danaher

Sales Representative Medical Device

Richmond, VA · On-site +1

$90K - $100K/yr

... in a medical device industry preferred * 1+ years capital equipment sales experience preferred ... We recognize the benefits of flexible, remote working arrangements for eligible roles and are ...

Danaher

Sales Representative Medical Device

Wilmington, DE · On-site +1

$90K - $100K/yr

... in a medical device industry preferred * 1+ years capital equipment sales experience preferred ... We recognize the benefits of flexible, remote working arrangements for eligible roles and are ...

Danaher

Sales Representative - Medical Device

Louisville, KY · On-site +1

$90K - $100K/yr

... in a medical device industry preferred * 1+ years capital equipment sales experience preferred ... We recognize the benefits of flexible, remote working arrangements for eligible roles and are ...

New

Danaher

Sales Representative - Medical Device

Lexington, KY · On-site +1

$90K - $100K/yr

... in a medical device industry preferred * 1+ years capital equipment sales experience preferred ... We recognize the benefits of flexible, remote working arrangements for eligible roles and are ...

New

Danaher

Sales Representative Medical Device

Baltimore, MD · On-site +1

$90K - $100K/yr

... in a medical device industry preferred * 1+ years capital equipment sales experience preferred ... We recognize the benefits of flexible, remote working arrangements for eligible roles and are ...

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All JobsRemote Complaint Handling Medical Device Jobs

Remote Complaint Handling Medical Device information

What are remote complaint handling roles in the medical device industry?

Remote complaint handling roles in the medical device industry involve managing product issues, customer feedback, and adverse event reports from a remote location rather than onsite. Professionals in these positions are responsible for receiving, documenting, and investigating complaints about medical devices to ensure patient safety and regulatory compliance. They also communicate with customers, coordinate with quality and regulatory teams, and help initiate corrective actions when needed. This role is crucial for maintaining product quality and meeting regulatory requirements, even when working from home or a remote office.

What are some common challenges faced by remote complaint handling specialists in the medical device industry, and how can they be overcome?

Remote complaint handling specialists in the medical device industry often face challenges such as coordinating across time zones, ensuring clear communication with both customers and internal teams, and maintaining compliance with strict regulatory requirements. To overcome these hurdles, it's important to develop strong organizational skills, leverage collaboration tools, and stay updated on industry regulations. Building effective communication channels and participating in regular team meetings can also help ensure that information is accurately captured and acted upon in a timely manner.

What are the key skills and qualifications needed to thrive as a Remote Complaint Handling Medical Device Specialist, and why are they important?

To excel as a Remote Complaint Handling Medical Device Specialist, you need a strong understanding of medical device regulations, complaint management processes, and typically a background in life sciences or biomedical engineering. Familiarity with complaint tracking software, quality management systems (QMS), and regulatory databases such as FDA's MAUDE is essential. Excellent written communication, problem-solving skills, and attention to detail help you effectively document and resolve complaints while collaborating with cross-functional teams. These competencies ensure compliance, patient safety, and timely resolution of product issues, which are critical for regulatory adherence and customer trust.

What is the difference between Remote Complaint Handling Medical Device vs Remote Medical Device Quality Assurance Specialist?

AspectRemote Complaint Handling Medical DeviceRemote Medical Device Quality Assurance Specialist
CertificationsISO 13485, FDA regulations, complaint handling trainingISO 13485, FDA regulations, audit and quality management certifications
Work EnvironmentCustomer service, complaint investigation, documentationQuality audits, process improvement, compliance documentation
Employer & Industry UsageMedical device manufacturers, post-market surveillanceMedical device companies, quality management teams

While both roles involve working within the medical device industry and require knowledge of ISO 13485 and FDA regulations, the Remote Complaint Handling Medical Device focuses on investigating and resolving customer complaints, whereas the Remote Medical Device Quality Assurance Specialist emphasizes maintaining quality standards and conducting audits. Understanding these differences helps professionals choose the right career path or job search focus.

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Remote Complaint Handling Medical Device jobs near you
Complaint Evaluation Specialist

Complaint Evaluation Specialist

Lancesoft INC

West Acton, MA • Remote

$30 - $32/hr

Full-time

Posted 16 days ago

Job description

The Complaint Determination Associate will work under the guidance of the Team Lead, Complaint Determination, who is a leader within Global Product Monitoring. This individual will execute a process to ensure compliant complaint determination decisions are made. This person is responsible for completing all aspects of the complaint determination process. They will follow established global regulations and processes for complaint determination.

Responsibilities

§ Review and execute the process to determine if an inquiry record meets the definition of a medical device complaint

§ Assign cases, determined to be complaints, with an appropriate category to allow for better assignment at the next phase of the complaint handling process

§ Assign cases, containing non-complaint feedback, with an appropriate category to allow for better trending and reporting activities

§ Reassess inquiry records when new information is received

§ Performs other complaint handling responsibilities as required

Required Leadership/Interpersonal Skills & Behaviors

§ Ability to handle team interpersonal conflicts and find an acceptable resolution

§ Proven experience to organize, prioritize and follow through on multiple tasks with minimal supervision

§ Ability to organize and judge priorities.

§ Strong attention to detail.

§ Ability to work in a team environment

Required Skills and Competencies

§ Solid understanding of QSR and/or ISO 13485 preferred

§ Demonstrated knowledge of Microsoft Office

§ Working knowledge of complaint handling functions of a medical device company preferred

§ Working understanding of TrackWise and SalesForce CRM preferred

§ Effective written and verbal communication skills

§ Ability to generate and maintain accurate records

Education and Experience

§ Experience in medical device complaint handling, or related field preferred

Company Description

LanceSoft is rated as one of the largest staffing firms in the US by SIA. Our mission is to establish global cross-culture human connections that further the careers of our employees and strengthen the businesses of our clients. We are driven to use the power of our global network to connect businesses with the right people, and people with the right businesses without bias. We provide Global Workforce Solutions with a human touch.
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About LanceSoft

Sourced by ZipRecruiter

Established in 2000, LanceSoft is a Certified MBE and Woman-Owned organization. Lancesoft Inc. is one of the highest rated companies in the industry. We have been recognized as one of the Largest Staffing firms and ranked in the top 50 fastest Growing Healthcare Staffing firms in 2022. Lancesoft offers short- and long-term contracts, permanent placements, and travel opportunities to credentialed and experienced professionals throughout the United States. We pride ourselves on having industry leading benefits. We understand the importance of partnering with an expert who values your needs, which is why we're 100% committed to finding you an assignment that best matches your career and lifestyle goals. Our team of experienced career specialists takes the time to understand your needs and match you with the right job Lancesoft has been chosen by Staffing Industry Analysts as one of the Best Staffing Firms to Work for.LanceSoft specializes in providing Registered Nurses, Nurse Practitioners, LPNs/LVNs, Social Workers, Medical Assistants, and Certified Nursing Assistants to work in Acute Care Centers, Skilled Nursing Facilities, Long-Term Care centers, Rehab Facilities, Behavioral Health Centers, Drug & Alcohol Facilities, Home Health & Community Health, Urgent Care Clinics, and many other provider-based facilities.

Industry

Recruiting and staffing services

Company size

1,001 - 5,000 Employees

Headquarters location

Herndon, VA, US

Year founded

2000

Social media

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