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Entry Level Complaint Handling Medical Device Jobs

Masimo

Clinical Complaint Specialist

Irvine, CA · On-site

$80K - $100K/yr

Experience in the medical device, biotechnology, pharmaceutical, diagnostics, or healthcare industry. * Experience with complaint handling, adverse event reporting, post-market surveillance, or ...

Masimo

Clinical Complaint Specialist

Irvine, CA

$80K - $100K/yr

Experience in the medical device, biotechnology, pharmaceutical, diagnostics, or healthcare industry. * Experience with complaint handling, adverse event reporting, post-market surveillance, or ...

Straumann

Complaint Handling Specialist

Rockville, MD · On-site

Experience in the dental, medical device, healthcare, or another regulated industry. * Knowledge of complaint handling or quality management processes. * Experience working with SAP ERP and CRM ...

Lancesoft INC

Complaint Determination Associate

Acton, MA · Remote

$30 - $33/hr

Working knowledge of complaint handling functions of a medical device company preferred * Working understanding of TrackWise and SalesForce CRM preferred * Effective written and verbal communication ...

Abbott

Supervisor Complaint Handling

Alameda, CA · On-site

$100K - $200K/yr

Employees can qualify forfree medical coverage in ourHealth Investment Plan (HIP) PPOmedical plan ... The Supervisor Complaint Handling is responsible for providing the direct supervision of non-exempt ...

Abbott

Supervisor Complaint Handling

Alameda, CA

$100K - $200K/yr

Employees can qualify forfree medical coverage in ourHealth Investment Plan (HIP) PPOmedical plan ... The Supervisor Complaint Handling is responsible for providing the direct supervision of non-exempt ...

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Entry Level Complaint Handling Medical Device information

What are the key skills and qualifications needed to thrive as an Entry Level Complaint Handling Medical Device Specialist, and why are they important?

To thrive in this role, you need a background in life sciences or engineering, strong attention to detail, and familiarity with regulatory standards like FDA or ISO 13485. Proficiency with complaint management systems, database software, and document control tools is typically required. Excellent written communication, critical thinking, and teamwork skills help ensure accurate investigation and reporting of complaints. These abilities are vital to maintain product quality, ensure compliance, and safeguard patient safety in the medical device industry.

What are some common challenges faced in an entry-level complaint handling role in the medical device industry?

In an entry-level complaint handling role for medical devices, a common challenge is quickly understanding complex regulatory requirements and accurately documenting each complaint according to strict industry standards. You may also encounter difficulties when liaising between customers, quality assurance, and engineering teams to gather necessary information for investigations. Additionally, learning to prioritize cases based on risk, while maintaining attention to detail and clear communication, is essential for success. Support from more experienced colleagues and access to robust training materials can help you overcome these challenges as you develop your expertise.

What is the difference between Entry Level Complaint Handling Medical Device vs Entry Level Customer Support Medical Device?

AspectEntry Level Complaint Handling Medical DeviceEntry Level Customer Support Medical Device
CertificationsBasic medical device regulations, quality standardsCustomer service skills, product knowledge
Work EnvironmentQuality assurance departments, complaint review teamsCall centers, help desks, online support
Employer & Industry UsageMedical device manufacturers, healthcare companiesMedical device companies, healthcare providers

While both roles involve interaction with medical device users, Complaint Handling Medical Device focuses on investigating and resolving product complaints, ensuring compliance with regulations. Customer Support Medical Device emphasizes assisting customers with product inquiries and technical issues. The former requires knowledge of quality standards, while the latter centers on communication skills. Both roles are essential in maintaining customer satisfaction and product safety within the medical device industry.

What does an Entry Level Complaint Handling Medical Device professional do?

An Entry Level Complaint Handling Medical Device professional is responsible for receiving, documenting, and processing complaints related to medical devices. They ensure that all complaints are recorded accurately, investigate basic issues, and escalate complex cases to senior staff. Their work helps companies comply with regulatory requirements, maintain product quality, and protect patient safety. This role often involves communication with customers, regulatory agencies, and internal teams to resolve issues efficiently.
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Entry Level Complaint Handling Medical Device jobs near you
Infographic showing various Entry Level Complaint Handling Medical Device job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, 1% Temporary, 1% Contract, and 1% Nights. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution.
Medical Device Complaint Specialist

Medical Device Complaint Specialist

Three Point Solutions

Lafayette, CO • On-site

$27 - $29/hr

Contractor

Posted 19 hours ago

New

Job description

Job Title:         Medical Device Complaint Specialist

Client:              Medical Device Manufacturing Company

Duration:         6 Months (Possibility of Extension)

Location:         Lafayette, CO 80026

Shift:                1st Shift (Onsite 4 days/week, Remote 1 day/week)

Description:

  • Evaluate, process, and investigate product complaints and adverse events in compliance with FDA and global regulatory requirements.
  • Prepare and maintain accurate Medical Device Reports (MDRs) and complaint documentation.
  • Manage complaint intake, case processing, reporting, and follow-up activities.
  • Support regulatory reporting programs and improve complaint handling processes.
  • Maintain complaint databases and ensure investigations are completed accurately and on time.
  • Collaborate with cross-functional teams to resolve product quality and regulatory issues.
  • Ensure compliance with GDP, GMP, quality systems, and company procedures.
  • Support assigned projects and provide guidance to entry-level team members when needed.

Required Skills:

  • Medical Device Complaint Handling
  • Medical Device Reporting (MDR)
  • Regulatory Compliance
  • Technical Writing
  • Microsoft Office (Outlook, Word, Excel)
  • Database Management
  • Attention to Detail
  • Communication & Documentation

Preferred Skills:

  • Medical Terminology
  • Good Documentation Practices (GDP)
  • Good Manufacturing Practices (GMP)
  • Quality Systems
  • Database / OneNote Experience
  • Science, Healthcare, or Engineering Background

Education:

  • Bachelor's degree in Science, Healthcare, Engineering, or a related field.

Experience:

  • 0–2 years of experience in medical devices, healthcare, regulatory affairs, quality, or complaint handling.

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