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Entry Level Complaint Handling Medical Device Jobs

Nihon Kohden

Complaint Handler

Irvine, CA · On-site

$24 - $35/hr

Bachelor's degree in business, communications or related discipline. * 2+ years of experience with complaint handling and evaluating complaints for MDR (Medical Device Reporting); or equivalent work ...

Nihon Kohden USA

Complaint Handler

Irvine, CA · On-site

$24 - $35/hr

Bachelor's degree in business, communications or related discipline. * 2+ years of experience with complaint handling and evaluating complaints for MDR (Medical Device Reporting); or equivalent work ...

Collabera

MDR/Vigilance Specialist

Moundsview, MN · On-site

... complaint and reportability status. Complete applicable Medical Device Reports (MDR) as required ... Complete projects as assigned and required specific to post-market quality and complaint handling.

SPECTRAFORCE

Data Entry Associate

Collegeville, PA

$15.75 - $20.50/hr

Understanding/knowledge of over-the-counter, pharmaceutical, and medical device products, packaging, and labeling with emphasis on complaint handling requirements. *Experience with sterile and ...

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Entry Level Complaint Handling Medical Device information

What are the key skills and qualifications needed to thrive as an entry level complaint handling medical device specialist?

To thrive in this role, you need a background in life sciences or engineering, strong attention to detail, and familiarity with regulatory standards like FDA or ISO 13485. Proficiency with complaint management systems, database software, and document control tools is typically required. Excellent written communication, critical thinking, and teamwork skills help ensure accurate investigation and reporting of complaints. These abilities are vital to maintain product quality, ensure compliance, and safeguard patient safety in the medical device industry.

What are some common challenges faced in an entry level complaint handling role in the medical device industry?

In an entry-level complaint handling role for medical devices, a common challenge is quickly understanding complex regulatory requirements and accurately documenting each complaint according to strict industry standards. You may also encounter difficulties when liaising between customers, quality assurance, and engineering teams to gather necessary information for investigations. Additionally, learning to prioritize cases based on risk, while maintaining attention to detail and clear communication, is essential for success. Support from more experienced colleagues and access to robust training materials can help you overcome these challenges as you develop your expertise.

What is the difference between Entry Level Complaint Handling Medical Device vs Entry Level Customer Support Medical Device?

AspectEntry Level Complaint Handling Medical DeviceEntry Level Customer Support Medical Device
CertificationsBasic medical device regulations, quality standardsCustomer service skills, product knowledge
Work EnvironmentQuality assurance departments, complaint review teamsCall centers, help desks, online support
Employer & Industry UsageMedical device manufacturers, healthcare companiesMedical device companies, healthcare providers

While both roles involve interaction with medical device users, Complaint Handling Medical Device focuses on investigating and resolving product complaints, ensuring compliance with regulations. Customer Support Medical Device emphasizes assisting customers with product inquiries and technical issues. The former requires knowledge of quality standards, while the latter centers on communication skills. Both roles are essential in maintaining customer satisfaction and product safety within the medical device industry.

What does an entry level complaint handling medical device professional do?

An Entry Level Complaint Handling Medical Device professional is responsible for receiving, documenting, and processing complaints related to medical devices. They ensure that all complaints are recorded accurately, investigate basic issues, and escalate complex cases to senior staff. Their work helps companies comply with regulatory requirements, maintain product quality, and protect patient safety. This role often involves communication with customers, regulatory agencies, and internal teams to resolve issues efficiently.
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Entry Level Complaint Handling Medical Device jobs near you
Infographic showing various Entry Level Complaint Handling Medical Device job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 15% Part Time, and 6% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution.

Medical Device Complaint Specialist

Three Point Solutions, Inc.

Moundsview, MN • On-site

Other

Re-posted 19 days ago

Job description

Description: Support Medical Device Report (MDR) activities. Review and process complaint records. Manage adverse event reporting. Monitor medical device surveillance. Maintain MDR and ADE records. Review clinical safety data. Prepare safety summaries and reports. Ensure regulatory compliance. Support complaint investigations. Collaborate with cross-functional teams. Maintain quality documentation. Support regulatory reporting projects.

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