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Entry Level Complaint Handling Medical Device Jobs

Abbott

Supervisor Complaint Handling

Alameda, CA · On-site

$100K - $200K/yr

Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical ... The Supervisor Complaint Handling is responsible for providing the direct supervision of non-exempt ...

Healthcare

Complaint Analyst I

Eagan, MN · On-site

$64K - $89K/yr

Managing complaint handling assigned product complaint assignments. * Meeting daily team and ... Bachelor's Degree or higher AND (2) two years of combined experience in healthcare, medical device ...

Collabera

MDR/Vigilance Specialist

Moundsview, MN · On-site

... complaint and reportability status. Complete applicable Medical Device Reports (MDR) as required ... Complete projects as assigned and required specific to post-market quality and complaint handling.

SPECTRAFORCE

Data Entry Associate

Collegeville, PA

$15.75 - $20.50/hr

Understanding/knowledge of over-the-counter, pharmaceutical, and medical device products, packaging, and labeling with emphasis on complaint handling requirements. *Experience with sterile and ...

Precision Spine

RA/QA Associate

Pearl, MS · On-site

Working knowledge of Medical device complaint handling requirements per applicable country specific regulations and ISO requirements. * Strong organizational skills with attention to detail and ...

Spinal USA, Inc

RA/QA Associate

Pearl, MS · On-site

Working knowledge of Medical device complaint handling requirements per applicable country specific regulations and ISO requirements. * Strong organizational skills with attention to detail and ...

Spectra force

Data Entry Associate

Collegeville, PA · On-site

$15.75 - $20.50/hr

... and medical device products, packaging, and labeling with emphasis on complaint handling requirements. *Experience with sterile and medical device product within a healthcare setting and/or ...

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All JobsComplaint Handling Medical Device JobsEntry Level Complaint Handling Medical Device Jobs

Entry Level Complaint Handling Medical Device information

What are the key skills and qualifications needed to thrive as an Entry Level Complaint Handling Medical Device Specialist, and why are they important?

To thrive in this role, you need a background in life sciences or engineering, strong attention to detail, and familiarity with regulatory standards like FDA or ISO 13485. Proficiency with complaint management systems, database software, and document control tools is typically required. Excellent written communication, critical thinking, and teamwork skills help ensure accurate investigation and reporting of complaints. These abilities are vital to maintain product quality, ensure compliance, and safeguard patient safety in the medical device industry.

What are some common challenges faced in an entry-level complaint handling role in the medical device industry?

In an entry-level complaint handling role for medical devices, a common challenge is quickly understanding complex regulatory requirements and accurately documenting each complaint according to strict industry standards. You may also encounter difficulties when liaising between customers, quality assurance, and engineering teams to gather necessary information for investigations. Additionally, learning to prioritize cases based on risk, while maintaining attention to detail and clear communication, is essential for success. Support from more experienced colleagues and access to robust training materials can help you overcome these challenges as you develop your expertise.

What is the difference between Entry Level Complaint Handling Medical Device vs Entry Level Customer Support Medical Device?

AspectEntry Level Complaint Handling Medical DeviceEntry Level Customer Support Medical Device
CertificationsBasic medical device regulations, quality standardsCustomer service skills, product knowledge
Work EnvironmentQuality assurance departments, complaint review teamsCall centers, help desks, online support
Employer & Industry UsageMedical device manufacturers, healthcare companiesMedical device companies, healthcare providers

While both roles involve interaction with medical device users, Complaint Handling Medical Device focuses on investigating and resolving product complaints, ensuring compliance with regulations. Customer Support Medical Device emphasizes assisting customers with product inquiries and technical issues. The former requires knowledge of quality standards, while the latter centers on communication skills. Both roles are essential in maintaining customer satisfaction and product safety within the medical device industry.

What does an Entry Level Complaint Handling Medical Device professional do?

An Entry Level Complaint Handling Medical Device professional is responsible for receiving, documenting, and processing complaints related to medical devices. They ensure that all complaints are recorded accurately, investigate basic issues, and escalate complex cases to senior staff. Their work helps companies comply with regulatory requirements, maintain product quality, and protect patient safety. This role often involves communication with customers, regulatory agencies, and internal teams to resolve issues efficiently.
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Entry Level Complaint Handling Medical Device jobs near you
Infographic showing various Entry Level Complaint Handling Medical Device job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, 1% Temporary, 1% Contract, and 1% Nights. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution.
Post Market Surveillance Associate Engineer

Post Market Surveillance Associate Engineer

RxSight

Aliso Viejo, CA • On-site

$75K - $85K/yr

Full-time

Posted 11 days ago

Job description

Job Type
Full-time
Description
RxSight® is an ophthalmic medical technology corporation headquartered in Aliso Viejo, California that has commercialized the world's first and only adjustable intraocular lens (IOL) that is customized after cataract surgery. The company's mission is to revolutionize the premium cataract surgery experience by allowing surgeons to partner with their patients to achieve optimized results for every unique eye.
OVERVIEW:
The Post Market Surveillance Associate Engineer is responsible for performing technical complaint investigations and post market engineering analyses to support regulatory compliance, patient safety, and continuous product improvement. This role is best suited for an engineer who is hands on, curious, and eager to learn the product and underlying technology - then apply those learnings to strengthen designs, processes, and product performance. The role applies engineering principles, risk management, and root cause analysis methodologies to marketed ophthalmic implants, instruments, and other products, ensuring timely and compliant resolution of post-market issues.
Requirements
ESSENTIAL DUTIES AND RESPONSIBILITIES:
  • Perform complaint product analysis, testing, and evaluation in accordance with internal procedures and regulatory requirements.
  • Execute hands on bench/lab testing (as needed) to support complaint investigations, including developing or refining test methods/fixtures and documenting results.
  • Conduct root cause investigations using sound engineering and problem-solving techniques.
  • Perform risk assessments, complaint trend analysis, and complaint history reviews.
  • Escalate investigation findings appropriately and in alignment with quality system and regulatory expectations.
  • Document all investigation activities clearly and compliantly, including technical reports and escalation summaries.
  • Draft or support customer-facing investigation responses, when requested.
  • Collaborate cross-functionally with Engineering, Quality, Regulatory, Manufacturing, Customer Service, and Clinical/Medical Affairs teams.
  • Support CAPAs, HHEs, NCRs, and other quality system processes, as required.
  • Assist with audits and audit requests related to complaint handling and post-market activities.
  • Support engineering and continuous improvement for products currently on the market.
  • Contribute to the development, revision, and training of procedures, work instructions, and technical documentation.
  • Meet complaint handling timelines, KPIs, and departmental performance metrics.
  • Support the ad-hoc generation of complaint data and metrics, as needed.
  • Maintain current working knowledge of evolving local, US, and international guidance and regulations for the medical device industry.
  • Participate in special projects and initiatives, as assigned.
  • Assist with mentoring new team members.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:
  • Strong verbal and written communication skills.
  • Excellent organizational and time management abilities.
  • Ability to analyze technical data and synthesize findings clearly.
  • Working knowledge of:
  • Design principles
  • CAD and engineering drawings
  • Geometric Dimensioning and Tolerancing (GD&T) concepts
  • Demonstrated learning agility and technical curiosity; proactively builds product and process understanding and translates insights into practical improvements.
  • Takes ownership of investigations and engineering deliverables (plans, testing, analysis, conclusions), with a bias toward clear, evidence-based closure.
  • Hands-on experience executing bench/lab test methods and documenting work in a clear, traceable manner (e.g., protocols, raw data, calculations, and concise technical summaries).
  • Comfortable working with common measurement tools and lab instrumentation; able to set up experiments, troubleshoot test issues, and verify data quality.
  • Working knowledge of data analysis for investigations (e.g., descriptive statistics, run charts, and basic hypothesis-driven comparisons).
  • Ability to work effectively in a cross-functional, fast-paced environment.
  • Proficiency with standard office software and technical documentation tools.
  • Familiarity with FDA Quality Management System Regulation (21 CFR Part 820) and/or ISO 13485.

EDUCATION, EXPERIENCE, and TRAINING:
  • Bachelor's degree in engineering from an accredited institution (Biomedical Engineering preferred).
  • Experience with or working knowledge of:
  • Root cause analysis and risk management
  • Engineering problem-solving methodologies
  • Technical documentation and report writing
  • Prior experience of quality systems in the medical device or pharmaceutical/biotech industry preferred.
  • Prior experience supporting complaint handling, medical device reporting, post-market activities, or related work in a highly regulated environment preferred.
  • Training to be completed per the training plan for this position.

Notice to Staffing Agencies and Search Firms:
RxSight does not accept unsolicited resumes or candidate submissions from staffing agencies or search firms for any employment opportunities. All agency engagements must be authorized in writing for a specific position by RxSight's Talent Acquisition department. Any resumes or candidate information submitted without such specific engagement will be considered unsolicited and the property of RxSight. No fees will be paid in the event a candidate is hired under these circumstances.
Salary Description
$75,000 To $85,000 Per Year

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