Smartsolve Jobs (NOW HIRING)

For further inquiries about this opportunity, please contact one of our Talent Specialists, Ragu at (224) 704 1713 or Justeen at (224)394 4903

Title: Training Specialist 

Location: Onsite at Itasca, IL (Approx. 15 minutes from Des Plaines HQ)

Duration: 12 Months with possibilities of extension and conversion to full-time

Schedule: 5 days/week, 40 hours; typical start time 7:00–7:30 AM with flexibility based on candidate needs.

Travel: Not required; potential optional travel to Des Plaines ~1x/year for in-person meetings or town halls

Only W2 candidates are eligible for this position. Third-party or C2C candidates will not be considered

Position Overview

We are seeking a Training Specialist / LMS Administrator to support learning operations and training administration activities. This role is primarily focused on Learning Management System (LMS) administration, processing training-related requests, documentation management, and supporting day-to-day business needs. Candidates with experience in any LMS platform are encouraged to apply.

Work Allocation

• 70% – LMS processing and transaction management
• 20% – Meetings and stakeholder interactions
• 10% – Miscellaneous administrative and support activities

Role Context

• Reason the role is open: Need additional support to process daily training transactions while full-time staff supports an LMS system upgrade.
• Primary focus: Day-to-day LMS transactions and training requests.
• Projects supported: Minimal project work; possible involvement with LMS system upgrade.
• Typical day: Monitor help desk inbox, respond to questions, process LMS transactions (training assignments, rosters, certifications, external training, training plan changes), attend daily team touchpoint.
• Regular interactions: Hiring manager, full-time training coordinator (Josie), document control team, training team, internal client molecular division stakeholders.
• First 90 days success: Intensive training, hands-on learning, understanding LMS processes, and learning business/customer needs.

Skills & Experience

Key Responsibilities

• Manage and process training-related transactions within the Learning Management System (LMS).
• Handle back-office administrative activities, including electronic documentation and record maintenance.
• Respond to user requests and provide support through email, Microsoft Teams, and internal systems.
• Coordinate and process training requests while ensuring data accuracy and quality standards.
• Support learning and development initiatives and maintain training records.
• Participate in meetings and collaborate with internal stakeholders to support business requirements.
• Assist with system upgrades, integrations, and User Acceptance Testing (UAT) activities.
• Ensure compliance with quality management processes and documentation standards.

Required skills:

• Strong communication and customer service skills (white-glove support for leadership when needed).
• Experience processing transactions in an LMS, document management, or change management system (SmartSolve experience preferred but not required).
• Proactive communication and collaboration with team and stakeholders.

Preferred skills:

• Experience creating or updating training materials or documents.
• Instructional, teaching, training, or team leadership experience.
• Microsoft Office proficiency (Excel, Word, PowerPoint); SharePoint, Power BI, and Power Automate are a plus.
• Industry experience: Medical/pharmaceutical preferred, not required.
• Systems used daily: SmartSolve LMS, Microsoft Teams, Outlook, Office suite.
• Best personality traits: Proactive, positive, collaborative, goal-oriented, comfortable asking questions.

Required Qualifications

• Experience working as an LMS Administrator or in a Learning & Development support role.
• Knowledge of quality management processes and electronic documentation.
• Strong organizational and administrative skills.
• Experience processing requests and supporting users through email and collaboration tools.
• Ability to manage multiple tasks and maintain accuracy in a fast-paced environment.

Preferred Qualifications

• Experience with User Acceptance Testing (UAT).
• Exposure to system upgrades and integrations with other business systems.
• Familiarity with Learning Management Systems (any LMS platform).

Education

•  Bachelor’s degree preferred (science, education, or equivalent experience).

Interview Process

• Two Rounds via Microsoft Teams

Additional Insights

• Team culture: Highly collaborative, supportive, daily touchpoints, shared knowledge, recognition-driven, proactive planning for workload surges.
• Processes transactions in the Learning Management System per company training programs, relying on extensive experience and judgment to plan and accomplish goals
• Project implementation experience may be required for initial plan design and existing plan enhancements; able to execute testing and provide feedback on system changes.
• Delivers training at a level that requires facilitation of group process in diverse settings; designs learning interventions to meet defined needs; works with management to define organizational objectives and assist in the design of courses to meet those business needs. BS (5+ years) in a learning, technical, or closely related discipline, or sufficient practical and transferable experience to demonstrate practical equivalence; understands human learning concepts and has experience designing learning interventions to meet specific business needs