Experience with eQMS, SmartSolve, or other * Experience in ISO 13485 and/or other related regulations, certifications, and audits * Associates degree or higher in biology or biochemistry Condition of ...
Experience with eQMS, SmartSolve, or other * Experience in ISO 13485 and/or other related regulations, certifications, and audits * Associates degree or higher in biology or biochemistry Condition of ...
Smartsolve information
See California salary details
$8.71 - $13.42
16% of jobs
$14.86 is the 25th percentile. Wages below this are outliers.
$13.42 - $18.13
29% of jobs
The median wage is $19.30 / hr.
$18.13 - $22.83
19% of jobs
$27.01 is the 75th percentile. Wages above this are outliers.
$22.83 - $27.54
12% of jobs
$27.54 - $32.25
8% of jobs
$32.25 - $36.96
5% of jobs
$36.96 - $41.66
4% of jobs
$41.66 - $46.37
2% of jobs
$46.37 - $51.08
2% of jobs
$51.08 - $55.79
1% of jobs
$55.79 - $60.50
1% of jobs
$8
$25
$60
How much do smartsolve jobs pay per hour?
What are the main challenges faced by professionals working with SmartSolve in quality and compliance roles?
What are the key skills and qualifications needed to thrive as a SmartSolve administrator?
What is a SmartSolve?
What is the difference between Smartsolve vs Customer Support Specialist?
| Aspect | Smartsolve | Customer Support Specialist |
|---|---|---|
| Required Credentials | Technical certifications, problem-solving skills | Communication skills, customer service experience |
| Work Environment | Office or remote, technical support setting | Call centers, help desks, customer service departments |
| Industry Usage | Healthcare, software, technical industries | Retail, tech, service industries |
| Common Search/Comparison | Technical troubleshooting, software support | Customer interaction, issue resolution |
Smartsolve roles typically focus on technical problem-solving within specialized industries, requiring certifications and technical skills. Customer Support Specialists handle customer inquiries and support, emphasizing communication and service skills. While both roles involve support functions, Smartsolve positions are more technical, whereas Customer Support Specialists focus on customer interaction.
Job description
Job Summary
BioLegend develops world-class, cutting-edge antibodies and reagents for biomedical research, manufactured in our state-of-the-art facility in San Diego, CA. Our mission is to accelerate research and discovery by providing the highest quality products at an outstanding value, along with superior customer service and technical support. Our product expertise covers a diverse set of research areas including Immunology, Neuroscience, Cancer, Stem cells, and Cell Biology.
BioLegend’s Training Coordinator prepares, manages, coordinates conducts, and tracks all training programs related to Operations at BioLegend. This role requires strong attention to detail, the ability to communicate, excellent time management skills, and a willingness to adapt to changing business needs.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Work with close partnership with department supervisors/managers to understand training requirements
- Assign appropriate training plan to onboarding employee or existing employee for career progression
- Track the timeline of training schedule to ensure timely execution with a regular report out
- Assign and track Qualified Trainer and OTJ Trainer program, ensure Qualified Trainers are up to date on requirements, and schedule new and refresher training for QTs
- Perform administrative tasks such as to monitor, scheduling classroom training, assign OJT trainer
- Maintain training records database compliance to ISO 13485:2016 requirement
- Other projects or responsibilities may be required.
iACT Competencies
- innovate – Be better, keep improving, be more efficient, creative, and be at the forefront of development
- Aspire – Have desire, purpose, and ambition challenging ourselves to push the limits and reach new heights
- Collaborate – Foster teamwork, common goals, selflessness, communication, and mutual support
- Transform – Adapt, learn, re-invent and change for future development and growth
Minimum Qualifications – Education and Experience
- 1 year or more of biotech-related experience (QA, IT, Communication, Manufacturing, Data Entry, etc..)
- Highly self-motivated and able to work independently and as part of a multi-disciplinary team
- Excellent written and verbal communication skills
- Outstanding attention-to-detail, time management, prioritization, and organization skills
- Computer proficiency with the ability to use Microsoft Office products
- Work experience in a highly regulated environment
Preferred Qualifications – Education and Experience
- Previous Training Coordinator experience related to training new employees, and producing and presenting training materials
- Prior experience compiling report or tracking data
- Experience and knowledge of BioLegend products and processes
- Experience in antibody manufacturing
- Experience with eQMS, SmartSolve, or other
- Experience in ISO 13485 and/or other related regulations, certifications, and audits
- Associates degree or higher in biology or biochemistry
Condition of Employment
Concerns regarding COVID-19 continue as positive cases are experienced in the communities in which we operate. Please be aware that, as a condition of employment, BioLegend requires proof of COVID vaccination for all U.S.-based employees (subject to limited exceptions) beginning January 18, 2022.
About BioLegend
Sourced by ZipRecruiter
Industry
Biotechnology research and development
Company size
501 - 1,000 Employees
Headquarters location
San Diego, CA, US
Year founded
2002