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Dialer Jobs (NOW HIRING)

Tata Consultancy Service Limited

Engineer

Pittsburgh, PA · On-site

$100K - $125K/yr

Skill: Sr. Alvaria Dialer Technical System Administrator Must Have Technical/Functional Skills * 8+ years of experience with call center outbound dialer technologies. * Analytical & Problem-Solving:

Dasco HME LLC

Implementations Analyst

The Sr. Manager partners with business and technical teams to operationalize AI capabilities that improve dialer strategy, campaign outcomes, and frontline productivity. The ideal candidate is highly ...

Hyundai Capital

Contact Management Associate

Atlanta, GA · On-site

$48K - $72K/yr

In addition to dialer administration, this position will support intra-day workforce management processes as needed. This role is also responsible for monitoring and adjusting early-stage inbound ...

Hyundai Capital

Contact Management Associate

Plano, TX · On-site

In addition to dialer administration, this position will support intra-day workforce management processes as needed. This role is also responsible for monitoring and adjusting early-stage inbound ...

Tata Consultancy Services

Engineer

Pittsburgh, PA · On-site

The role involves working with Alvaria vendor resources, troubleshooting dialer issues, and ensuring compliance with corporate security policies. Responsibilities : • Work closely with Alvaria ...

AceStack LLC

LiveVox NICE Contact Developer

Plano, TX · On-site

... Dialer • Strong knowledge on NICE IEX • Strong knowledge on Nice Quality Management • LiveVox dialer /Smart Reach hands-on with scripting • Good knowledge on API GW; Elastic Stack (ELK)

AceStack LLC

LiveVox NICE Contact Developer

Murphy, TX · On-site

... Dialer. • Strong knowledge on NICE IEX . • Strong knowledge on Nice Quality Management • LiveVox dialer /Smart Reach hands-on with scripting • Good knowledge on API GW; Elastic Stack (ELK)

Charlie Health

Senior Telephony Administrator

New York, NY · Remote

$94K - $127K/yr

Advise on contact center best practices for progressive dialer balancing, queue management, and capacity optimization * Provide operational guidance on telephony decisions--translating technical ...

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Dialer information

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$11K

$34.8K

$38.5K

How much do dialer jobs pay per year?

As of Jul 10, 2026, the average yearly pay for dialer in the United States is $34,753.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,000.00 and $37,500.00 per year, depending on experience, location, and employer.

What Are Dialer Jobs?

A dialer job is any job in a call center that focuses on the predictive dialer system. Your duties vary depending on your seniority, but they could include working with management to develop an overall center strategy, performing daily uploads and downloads of names and phone numbers, documenting dialer activity, analyzing dialer information for possible issues, or adjusting dialer systems for maximum efficiency and performance. Regardless of your position, your responsibilities include reporting issues with the system to your supervisor. You could also be in charge of maintenance of the dialer systems. Typical job titles in this field include dialer administrator and dialer analyst.

What are some common challenges Dialers face when managing high call volumes, and how can they be addressed?

Dialers often encounter challenges such as maintaining a high level of accuracy and professionalism while handling a large number of outbound calls in a short timeframe. This can sometimes lead to fatigue, stress, or decreased call quality. To address these challenges, it's important to develop strong time management skills, utilize call scripts effectively, and take regular short breaks to avoid burnout. Additionally, collaborating with team members and supervisors for support and feedback can help improve performance and maintain a positive work environment.

What are Dialers and what do they do?

Dialers are professionals who operate automated calling systems, often in call centers, to connect customers or prospects with sales or support representatives. Their main responsibilities include managing outbound and sometimes inbound calls, ensuring call lists are followed, updating records, and sometimes handling basic customer inquiries. Dialers help improve efficiency by reducing manual dialing and optimizing the workflow for sales or customer service teams. They may also monitor call metrics and report on campaign performance. The role requires attention to detail, communication skills, and familiarity with call center technology.

What are the key skills and qualifications needed to thrive as a Dialer, and why are they important?

To thrive as a Dialer, you need strong communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and auto-dialing systems is typically required. Persistence, professionalism, and active listening are soft skills that set top Dialers apart. These competencies ensure effective customer outreach, accurate data handling, and contribute to achieving sales or support targets.

What is the difference between Dialer vs Customer Service Representative?

AspectDialerCustomer Service Representative
Primary RoleAutomates outbound/inbound calls to prospects or clientsHandles customer inquiries, provides support, and resolves issues
Required SkillsBasic computer skills, familiarity with dialing softwareCommunication skills, problem-solving, product knowledge
Work EnvironmentCall centers, sales teams, telemarketingCustomer service departments, support centers
Common CertificationsNone typically requiredCustomer service certifications (optional)

While a Dialer focuses on automating and managing outbound or inbound calls, a Customer Service Representative directly interacts with customers to address their needs. Both roles may work in call centers, but their core functions and skill requirements differ significantly.

More about Dialer jobs
What cities are hiring for Dialer jobs? Cities with the most Dialer job openings:
What are the most commonly searched types of Dialer jobs? The most popular types of Dialer jobs are:
What states have the most Dialer jobs? States with the most job openings for Dialer jobs include:
What job categories do people searching Dialer jobs look for? The top searched job categories for Dialer jobs are:
Dialer jobs near you

Engineer

Tata Consultancy Service Limited

Pittsburgh, PA • On-site

$100K - $125K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 28 days ago

Job description

Skill: Sr. Alvaria Dialer Technical System Administrator
Must Have Technical/Functional Skills
  • 8+ years of experience with call center outbound dialer technologies.
  • Analytical & Problem-Solving: Ability to interpret data, make data-driven decisions, and troubleshoot complex systems.
  • Collaboration: Work closely with IT, call center operations, and compliance teams to align technical strategy with business goals.
  • Strong troubleshooting background in contact center technologies, including Verint and Alvaria.
  • Hands-on experience with Alvaria or Noble outbound dialer platforms, dialer configurations, and list management experience required.
  • Strong analytical and problem-solving skills, particularly in outbound dialer environments.
  • Experience with contact center platforms (Avaya, Verint, NICE, Aspect).
  • 4+ year of hands-on Linux OS experience (RHEL 7+ preferred) with detailed knowledge of software installation and network troubleshooting.
  • 2+ years PostgreSQL and transact psql experience.
  • Experience with ServiceNow, Archer, and Postgres databases.
  • Experience with CyberArk preferred.
  • Strong communication skills with the ability to lead discussions and host meetings.
  • Ability to support production changes after hours, including nights/weekends, and participate in business continuity events.
  • Working knowledge of Windows Server and Microsoft Internet Information Services.
  • Working knowledge of regulatory and compliance requirements related to dialer operations such as TCPA, FDCPA, Do Not Call, and other compliance frameworks.

Roles & Responsibilities:
  • Work closely with Alvaria vendor resources to perform system upgrades and enhancements.
  • Make recommendations to improve call statistics and operational performance
  • Partner with Run-the-Bank teams to resolve production issues.
  • Utilize advanced SQL to support forecasting, modeling, and performance optimization.
  • Identify and communicate opportunities to improve service levels; recommend and drive solutions.
  • Support business continuity events and provide after-hours and weekend support for releases and production changes.
  • System Configuration & Maintenance: Set up, configure, and maintain outbound dialing systems to support campaign execution.
  • Performance and Compliance Monitoring: Monitor call pacing, agent utilization, and system performance to improve connect rates and reduce dropped calls.
  • Troubleshooting & Support: Diagnose and resolve dialer issues, coordinate with vendors or IT, and ensure system uptime.
  • Integration & Compliance: Ensure seamless integration with CRM, Voice Infrastructure and other contact center tools, and maintain compliance with Corporate Security Policies.

Salary Range - $90,000-$100,000 a year
TCS Employee Benefits Summary:
  • Discretionary Annual Incentive.
  • Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
  • Family Support: Maternal & Parental Leaves.
  • Insurance Options: Auto & Home Insurance, Identity Theft Protection.
  • Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
  • Time Off: Vacation, Time Off, Sick Leave & Holidays.
  • Legal & Financial Assistance: Legal Assistance, 401K Plan, Performanc e Bonus, College Fund, Student Loan Refinancing

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