1

Answering Service Operator Jobs in Texas (NOW HIRING)

Lead Maintenance Technician

Amarillo, TX ยท On-site

$25 - $26/hr

This includes utilizing a personal cell for taking residents' calls through the answering service ... Certified pool operator license (CPO), required at properties with a pool, in compliance with state ...

Showing results 21-40

Answering Service Operator information

See Texas salary details

$11

$13

$15

How much do answering service operator jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for answering service operator in Texas is $13.44, according to ZipRecruiter salary data. Most workers in this role earn between $12.55 and $14.33 per hour, depending on experience, location, and employer.

What is an answering service operator?

An answering service operator is a professional who answers phone calls on behalf of businesses or individuals, often outside of regular business hours. They handle messages, provide information, transfer calls, and sometimes schedule appointments or offer basic customer support. Operators are trained to follow specific protocols and scripts based on the client's needs, ensuring that callers receive courteous and accurate assistance. This role is essential for businesses that want to maintain 24/7 availability without having in-house staff at all times.

What does an answering service operator do?

Answering service operators handle inbound calls for their clients, either through a switchboard or in a call center. As an answering service operator, your job duties include courteously greeting callers, determining the reason for their call, and answering questions or directing their requests to a different department as necessary. Some answering service operators oversee multiple phone lines, so being organized and able to multitask is required. You must also keep a log of the calls in a spreadsheet or database, entering notes and contact information about the call. You sometimes need to take further action, such as contacting a supervisor to resolve difficult situations. Answering service operators may work during regular business hours, or they may receive calls and take messages after-hours.

What are the key skills and qualifications needed to thrive as an answering service operator, and why are they important?

To thrive as an Answering Service Operator, you need excellent verbal communication, active listening skills, and a high school diploma or equivalent. Familiarity with multi-line phone systems and call center software is typically required. Strong interpersonal skills, patience, and attention to detail help operators handle a variety of callers and situations effectively. These skills ensure efficient, accurate message delivery and provide a positive experience for both callers and clients.

What are some common challenges answering service operators face and how can they be managed?

Answering Service Operators often handle high call volumes and must quickly adapt to various client industries, which can be challenging. Managing stress, maintaining professionalism, and ensuring accurate message delivery are key aspects of the role. Many operators find it helpful to develop strong multitasking and active listening skills, as well as to stay organized through digital tools provided by their employer. Regular feedback from supervisors and collaboration with team members also support continuous improvement and job satisfaction.

What is the difference between Answering Service Operator vs Customer Service Representative?

AspectAnswering Service OperatorCustomer Service Representative
CredentialsTypically no formal certifications requiredOften requires customer service or communication training
Work EnvironmentCall centers, remote or office settingsRetail, call centers, office settings
Employer & IndustryAnswering service companies, healthcare, emergency servicesRetail, tech, finance, healthcare
Search & Comparison IntentFocus on call handling, message taking, emergency responseFocus on customer interaction, issue resolution

Answering Service Operators primarily handle incoming calls, take messages, and may respond to emergencies, often working in call centers or remote setups. Customer Service Representatives engage directly with customers to resolve issues, provide product information, and support sales. While both roles involve communication skills, Answering Service Operators focus more on call management and message accuracy, whereas Customer Service Representatives emphasize customer interaction and problem-solving.

What is the average pay for answering service operators?

Answering service operators typically earn an average hourly wage of around $12 to $15, with annual salaries ranging from approximately $25,000 to $31,000. Pay can vary based on experience, location, and whether the role involves night or weekend shifts, which may offer higher compensation.

What are the most commonly searched types of Answering Service Operator jobs in Texas?

The most popular types of Answering Service Operator jobs in Texas are:

What are popular job titles related to Answering Service Operator jobs in Texas?

For Answering Service Operator jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Answering Service Operator jobs in Texas look for?

The top searched job categories for Answering Service Operator jobs in Texas are:

What cities in Texas are hiring for Answering Service Operator jobs?

Cities in Texas with the most Answering Service Operator job openings:

What are popular job titles related to Answering Service Operator jobs in TX?

For Answering Service Operator jobs in TX, the most frequently searched job titles are:

Infographic showing various Answering Service Operator job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 16% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $27,949 per year, or $13.4 per hour.

Communications Operator (Recruit and Certified-Full Time)

City of Friendswood

Friendswood, TX โ€ข On-site

$22.58 - $32.81/hr

Full-time

Re-posted 29 days ago


Job description

PURPOSE OF THE JOB: is to serves as a vital support network for the Friendswood Police Department. Employees in this division act as the liaisons between the public and the department, performing the essential duty of answering emergency and non-emergency calls.DUTIES: Monitor and operate emergency and non-emergency service telephones and radio communications systems to dispatch police officers, fire department, emergency medical services, animal control officers, and other city personnel within the city of Friendswood. Operate and monitor local, state, and national crime information computer systems including TLETS/NLETS, TCIC/NCIC, OSSI, to assist public safety personnel in performing their duties. Verify location and seriousness of each incident and the response needed by answering telephones. Taking messages, and/or answering questions from remote units; coordinate police, fire, medical, and other emergency requests as appropriate. Provide Emergency Medical Dispatch pre-arrival instructions for Emergency Medical Service (ambulance) calls. Data entry for all calls for service and other events as re quired. Data entry/information retrieval from programs to include: amber alerts, silver alerts, email, excel spread sheets, word documents, Computer aided dispatch, records management system, jail management system, and mobile data computers. Monitor interior and exterior camera systems. Federal Signal Emergency Alert Siren system activation. Greater Harris County 9-1-1 Network computer system including emergency notification system (N.E.W.S.). Work with computerized mapping systems and printed maps. Maintain electronic and paper logs of law enforcement related transactions. Establish and maintain effective working relationships with Police and other law enforcement personnel, Volunteer Fire and Emergency Medical personnel, Animal Control Officers, other city departments, and with citizens as required.REQUIREMENTS:Required skills include speed typing (44wpm), operation of radio, telephone, CRT, and related communications equipment. Strong communication skills and clear diction are required. Experience in public safety function, data entry and filing are preferred. Bi-lingual skills (Spanish/English) are encouraged, but not required. Applicants must be U.S. citizens. Applicants must be able to work a flexible work schedule, which will include working all shifts, weekends, and holidays. High school diploma or GED; minimum of 18 years of age; valid Texas Driver's License; No family violence convictions; no class A misdemeanor of felony convictions; no class B misdemeanor conviction within the last ten (10) years; not ever been on court-ordered community supervision or probation for any criminal offense above the grade of a B misdemeanor; not been on court-ordered community supervision or probation for a B misdemeanor within the last ten (10) years from the date of the court order.Lateral Communications Operators receive 1:1 pay for experience)PLEASE CHECK YOUR SPAM EMAIL ACCOUNT FOR EMAILS REGARDING INFORMATION ON HOW TO COMPLETE YOUR BACKGROUND PACKETThis position may require 24 hour availability in emergency situationsTo apply please log on to www.friendswood.com.The City of Friendswood is EOE/ADA and participates in E-Verify.For questions please call at 281-996-3200
Job Posted by ApplicantPro