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Answering Service Operator Jobs in Alabama (NOW HIRING)

Auburn University

Work Management Supervisor

Auburn, AL · On-site

Responsible for the development, documentation, and improvement of standard operating procedures ... Supports answering service contractor in achieving and maintaining a 4.0 overall report card for ...

Auburn

Work Management Supervisor

Auburn, AL · On-site

Responsible for the development, documentation, and improvement of standard operating procedures ... Supports answering service contractor in achieving and maintaining a 4.0 overall report card for ...

Troy University

Helpdesk Operator

Troy, AL · On-site

... for answering IT Helpdesk phone calls; providing basic troubleshooting for computer problems ... service skills Preferred Qualifications 1. Experience working as a helpdesk operator Will this ...

OneOncology LLC

Phone Operator

Huntsville, AL · On-site

$16 - $20/hr

Clearview offers every service and amenity needed in an outpatient setting and our dedication to ... Physical requirements This job requires sitting at a desk and answering phone calls for up to eight ...

OneOncology LLC

Phone Operator

Huntsville, AL · On-site

$16 - $20/hr

Clearview offers every service and amenity needed in an outpatient setting and our dedication to ... Physical requirements This job requires sitting at a desk and answering phone calls for up to eight ...

Domino's Franchise

Customer Service Rep

Hoover, AL · On-site

$14 - $19.25/hr

... answering phones, providing outstanding customer service. Your job responsibilities would include (but are not limited to): Greeting customers and taking orders with a smile! Operating the cash ...

Domino's

Customer Service Rep

Springville, AL · On-site

$15 - $20.25/hr

... answering phones, providing outstanding customer service. Your job responsibilities would include (but are not limited to): Greeting customers and taking orders with a smile! Operating the cash ...

Domino's Pizza

Customer Service Rep

Springville, AL · On-site

$15 - $20.25/hr

... answering phones, providing outstanding customer service. Your job responsibilities would include (but are not limited to): Greeting customers and taking orders with a smile! Operating the cash ...

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All JobsAnswering Service Operator JobsAnswering Service Operator Jobs in Alabama

Answering Service Operator information

See Alabama salary details

$10

$13

$14

How much do answering service operator jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for answering service operator in Alabama is $13.07, according to ZipRecruiter salary data. Most workers in this role earn between $12.21 and $13.94 per hour, depending on experience, location, and employer.

What is an answering service operator?

An answering service operator is a professional who answers phone calls on behalf of businesses or individuals, often outside of regular business hours. They handle messages, provide information, transfer calls, and sometimes schedule appointments or offer basic customer support. Operators are trained to follow specific protocols and scripts based on the client's needs, ensuring that callers receive courteous and accurate assistance. This role is essential for businesses that want to maintain 24/7 availability without having in-house staff at all times.

What does an answering service operator do?

Answering service operators handle inbound calls for their clients, either through a switchboard or in a call center. As an answering service operator, your job duties include courteously greeting callers, determining the reason for their call, and answering questions or directing their requests to a different department as necessary. Some answering service operators oversee multiple phone lines, so being organized and able to multitask is required. You must also keep a log of the calls in a spreadsheet or database, entering notes and contact information about the call. You sometimes need to take further action, such as contacting a supervisor to resolve difficult situations. Answering service operators may work during regular business hours, or they may receive calls and take messages after-hours.

What are the key skills and qualifications needed to thrive as an answering service operator, and why are they important?

To thrive as an Answering Service Operator, you need excellent verbal communication, active listening skills, and a high school diploma or equivalent. Familiarity with multi-line phone systems and call center software is typically required. Strong interpersonal skills, patience, and attention to detail help operators handle a variety of callers and situations effectively. These skills ensure efficient, accurate message delivery and provide a positive experience for both callers and clients.

What are some common challenges answering service operators face and how can they be managed?

Answering Service Operators often handle high call volumes and must quickly adapt to various client industries, which can be challenging. Managing stress, maintaining professionalism, and ensuring accurate message delivery are key aspects of the role. Many operators find it helpful to develop strong multitasking and active listening skills, as well as to stay organized through digital tools provided by their employer. Regular feedback from supervisors and collaboration with team members also support continuous improvement and job satisfaction.

What is the difference between Answering Service Operator vs Customer Service Representative?

AspectAnswering Service OperatorCustomer Service Representative
CredentialsTypically no formal certifications requiredOften requires customer service or communication training
Work EnvironmentCall centers, remote or office settingsRetail, call centers, office settings
Employer & IndustryAnswering service companies, healthcare, emergency servicesRetail, tech, finance, healthcare
Search & Comparison IntentFocus on call handling, message taking, emergency responseFocus on customer interaction, issue resolution

Answering Service Operators primarily handle incoming calls, take messages, and may respond to emergencies, often working in call centers or remote setups. Customer Service Representatives engage directly with customers to resolve issues, provide product information, and support sales. While both roles involve communication skills, Answering Service Operators focus more on call management and message accuracy, whereas Customer Service Representatives emphasize customer interaction and problem-solving.

What is the average pay for answering service operators?

Answering service operators typically earn an average hourly wage of around $12 to $15, with annual salaries ranging from approximately $25,000 to $31,000. Pay can vary based on experience, location, and whether the role involves night or weekend shifts, which may offer higher compensation.
More about Answering Service Operator jobs

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The most popular types of Answering Service Operator jobs in Alabama are:

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For Answering Service Operator jobs in Alabama, the most frequently searched job titles are:

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For Answering Service Operator jobs in AL, the most frequently searched job titles are:

Answering Service Operator jobs near you
Infographic showing various Answering Service Operator job openings in Alabama as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, and 5% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $27,191 per year, or $13.1 per hour.

Work Management Supervisor

Auburn, AL • On-site

Auburn University
Colleges, Universities, and Professional Schools • 1 - 5K employees
Learn more about Auburn Universityexternal

Other

Posted 8 days ago

Auburn University rating

6.5

Company rating: 6.5 out of 10

Based on 45 frontline employees who took The Breakroom Quiz

Job description

Overview

Are you a customer-focused leader who thrives in a fast-paced environment and enjoys solving problems, building strong teams, and making a difference across campus? Auburn University Facilities Management is seeking a Work Management Supervisor to lead the department that serves as the central communication hub for facility-related requests and services. In this role, you will oversee the daily operations of the Work Management Office, ensuring that faculty, staff, students, and campus partners receive responsive, accurate, and exceptional service. You will lead a team of customer service professionals responsible for processing work requests, coordinating communication between departments, and helping ensure that maintenance and facility concerns are addressed efficiently and effectively. If you enjoy creating positive customer experiences, leveraging technology to improve operations, and contributing to the success of Auburn University's campus community, we encourage you to apply.

Responsibilities
  • Assists in various aspects of personnel administration within the Work Management department including hiring, termination, employee relations, time keeping, and vacation scheduling.
  • Responsible for the development, documentation, and improvement of standard operating procedures for each departmental process.
  • Responsible for building a culture of trust, respect, and a positive work environment by modeling the leadership principles of empowering, enabling, encouraging, and developing direct reports.
  • Issues workorders daily and after weekends for the morning report and determines and reports, logs, tracks discrepancies generated from the vendor in the morning report (call log)
  • Supports answering service contractor in achieving and maintaining a 4.0 overall report card for each quarter and overall, for the performance period.
  • Continuing to develop the answering service scorecard improvement project focused on improving performance objectives and developing an improved measurement system.
  • Adheres to the established guidelines for vacation requests, scheduled appointments, emergencies, timekeeping, and scheduled workdays
  • Coordinates, uploads, checks for accuracy and makes changes to the online book for changes requested by departments, for process improvements/alterations, emergency call list and any other changes to the online book
Qualifications
  • High School Diploma or equivalent and 5 years of experience in office administration and/or call center operations, or work order systems management.
  • Valid Driver's License
Contract Type

Continuing

Why Work at Auburn?
  • Life-Changing Impact: Our work changes lives through research, instruction, and outreach, making a lasting impact on our students, our communities, and the world.
  • Culture of Excellence:We are committed to leveraging our strengths, resources, collaboration, and innovation as a top employer in higher education.
  • We’re Here for You:Auburn offers generous benefits, educational opportunities, and a culture of support and work/life balance.
  • Sweet Home Alabama: The Auburn/Opelika area offers southern charm, vibrant downtown scenes, top-ranked schools, and easy access to Atlanta, Birmingham, and the Gulf of Mexico beaches.
  • A Place for Everyone: Auburn is committed to fostering an environment where all faculty, staff, and students are welcomed, valued, respected, and engaged.
Equal Opportunity Compliance Statement

It is our policy to provide equal employment and education opportunities for all individuals without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, age, disability, protected veteran status, genetic information, or any other classification protected by applicable law. Please visit the Office of Equal Opportunity Compliance's website to learn more.

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