ZipRecruiter

Log In

1

Telephone Operator Jobs in Alabama (NOW HIRING)

Innovation At Work

Call Center Representative

Birmingham, AL · On-site

$15 - $18.75/hr

Telephone Operator Must operate (cell phones, UAB paging, Access 3000, ASCOM phone) and/or monitor electronic telephone attendant console, a personal computer (PC), radio paging system, two-way radio ...

Troy University

Switchboard Operator

Troy, AL · On-site

$14 - $17.75/hr

Posting Details Position Information Posting Number SF2468P Position Title Switchboard Operator ... telephone in an appropriate and professional manner and transferring or directing calls to the ...

OneOncology

New Patient Scheduler- Radiation

Huntsville, AL · On-site

$16.75 - $22.25/hr

Perform various clerical and administrative functions as needed. * Assist telephone operators with incoming calls as needed. * Transmit information or documents as needed, using computer, mail, or ...

OneOncology

New Patient Scheduler

Huntsville, AL · On-site

$16.75 - $22.25/hr

Perform various clerical and administrative functions as needed. * Assist telephone operators with incoming calls as needed. * Transmit information or documents as needed, using computer, mail, or ...

OneOncology LLC

New Patient Scheduler

Huntsville, AL · On-site

$17.25 - $23/hr

Perform various clerical and administrative functions as needed. * Assist telephone operators with incoming calls as needed. * Transmit information or documents as needed, using computer, mail, or ...

OneOncology LLC

New Patient Scheduler

Huntsville, AL

$17.25 - $23/hr

Perform various clerical and administrative functions as needed. * Assist telephone operators with incoming calls as needed. * Transmit information or documents as needed, using computer, mail, or ...

next page

Showing results 1-20

All JobsTelephone Operator JobsTelephone Operator Jobs in Alabama

Telephone Operator information

See Alabama salary details

$8

$16

$22

How much do telephone operator jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for telephone operator in Alabama is $16.19, according to ZipRecruiter salary data. Most workers in this role earn between $14.18 and $17.64 per hour, depending on experience, location, and employer.

What does a telephone operator do?

A Telephone Operator is responsible for answering, connecting, and transferring telephone calls in organizations such as businesses, hotels, or call centers. They provide information, route calls to the appropriate departments or individuals, and may also handle emergency calls or provide directory assistance. Telephone Operators often use computerized switchboards or telephony systems to manage multiple lines efficiently. Good communication skills, patience, and the ability to handle high call volumes are essential in this role.

What are the key skills and qualifications needed to thrive as a telephone operator, and why are they important?

To thrive as a Telephone Operator, you need excellent verbal communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with multi-line phone systems, call routing software, and office communication tools is typically required. Strong customer service orientation, patience, and the ability to remain calm under pressure are important soft skills for this role. These skills and qualities are crucial for ensuring efficient call management and delivering a positive experience to callers.

How does a telephone operator typically handle high call volumes during peak periods?

During peak periods, Telephone Operators often rely on established call-handling procedures and multitasking skills to manage high call volumes efficiently. They may use automated call distribution systems to queue and route calls, prioritize urgent requests, and maintain clear communication with team members to ensure prompt responses. Staying calm under pressure and adhering to scripts or guidelines helps operators provide consistent, courteous service even during busy times. Teamwork and communication with supervisors are also essential to address any technical or customer service challenges that may arise.

What is the difference between Telephone Operator vs Customer Service Representative?

AspectTelephone OperatorCustomer Service Representative
Primary RoleConnect calls, handle switchboard operations, direct calls within organizationsAssist customers, handle inquiries, resolve issues related to products or services
Work EnvironmentSwitchboards, front desks, office settingsCall centers, retail, online support, office environments
Required SkillsCommunication, multitasking, basic technical knowledgeCommunication, problem-solving, product knowledge
Common CertificationsNone typically required, some technical trainingCustomer service certifications often preferred

While both roles involve communication and customer interaction, Telephone Operators primarily manage call connections within organizations, whereas Customer Service Representatives focus on assisting customers with products or services. The roles often overlap in communication skills but differ in scope and environment.

How much did telephone operators make?

Telephone operators typically earned a median annual wage of around $35,000 to $45,000 in recent years. Wages varied based on experience, location, and the complexity of the calls handled, with some operators earning higher salaries in urban areas or with specialized skills.

How to become a telephone operator?

To become a telephone operator, candidates typically need a high school diploma or equivalent and strong communication skills. On-the-job training is common, and familiarity with telephone systems and customer service is beneficial; some positions may require basic computer skills.

What is the role of a telephone operator?

A telephone operator is responsible for connecting calls, assisting callers, and managing communication systems in organizations or telephone exchanges. They often use switchboards or automated systems and require good communication and technical skills to handle inquiries efficiently.

What are the most commonly searched types of Telephone Operator jobs in Alabama?

The most popular types of Telephone Operator jobs in Alabama are:

What are popular job titles related to Telephone Operator jobs in Alabama?

For Telephone Operator jobs in Alabama, the most frequently searched job titles are:

What job categories do people searching Telephone Operator jobs in Alabama look for?

The top searched job categories for Telephone Operator jobs in Alabama are:

What cities in Alabama are hiring for Telephone Operator jobs?

Cities in Alabama with the most Telephone Operator job openings:

What are popular job titles related to Telephone Operator jobs in AL?

For Telephone Operator jobs in AL, the most frequently searched job titles are:

Telephone Operator jobs near you
Infographic showing various Telephone Operator job openings in Alabama as of August 2026, with employment types broken down into 45% Full Time, 50% Part Time, 4% Contract, and 1% Nights. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $33,670 per year, or $16.2 per hour.

Phone Operator/Centralized Scheduler

OneOncology

Huntsville, AL • On-site

$15.50 - $19.25/hr

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

OneOncology rating

7.9

Company rating: 7.9 out of 10

Based on 18 frontline employees who took The Breakroom Quiz

Job description

Telephone Operator/Centralized SchedulerClearview Cancer Institute is north Alabama's leading cancer treatment facility. For over 30 years Clearview Cancer Institute has provided leading-edge treatment and compassionate care to those diagnosed with cancer or blood disorders. Clearview offers every service and amenity needed in an outpatient setting and our dedication to research and involvement in Phase I-IV clinical trials gives our patients the opportunity to receive potentially life-saving treatment options.Job PurposeThe purpose of the Telephone Operator/Centralized Scheduler is to support Oncology Specialties by operating the telephones and connecting callers to the appropriate person. Other duties include confirming, cancelling, and rescheduling appointments.Essential Job FunctionsAnswer a high volume of calls in a timely manner and transfer and/or take detailed messages according to company standards.Maintain detailed and accurate call record.Distribute information to the appropriate person or department in a timely manner.Maintain regular consistent and professional attendance, punctuality, personal appearance, and adherence to relevant health and safety procedures.Establish and maintain effective working relationships with coworkers, supervisors, and the general public.Schedule and confirm patient appointments.Answer telephones and direct calls to appropriate staff.Receive and route messages and documents as needed.Perform reminder and no show calls.Operate office equipment such as voice mail messaging systems, and use word processing, spreadsheet, and other software applications as needed to do work assigned.Perform various clerical and administrative functions as needed.Transmit information or documents as needed, using computer, mail, or fax machine.Other duties as assigned.QualificationsExcellent telephone etiquette skills.Must be organized.Must be able to prioritize phone calls and multitask.Must be able to complete calls and necessary follow-up in a timely manner.Must be professional, polite, and patient to the needs of others.Education/ExperienceMust have a high school diploma or equivalent.Experience in medical office setting preferred.Working conditionsThis position requires working in an office environment in a clinical facility. This position deals largely with the public so patience and a pleasant personality are important.Physical requirementsThis job requires sitting at a desk and answering phone calls for up to eight hours a day.Direct reportsThis position is not a supervisory position.

What OneOncology employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply