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Telephone Operator Jobs in Alabama (NOW HIRING)

Innovation At Work

Call Center Representative

Birmingham, AL · On-site

$15 - $18.75/hr

Telephone Operator Must operate (cell phones, UAB paging, Access 3000, ASCOM phone) and/or monitor electronic telephone attendant console, a personal computer (PC), radio paging system, two-way radio ...

OneOncology LLC

Phone Operator

Huntsville, AL · On-site

$16 - $20/hr

Job Purpose The purpose of the Telephone Operator/Centralized Scheduler is to support Oncology Specialties by operating the telephones and connecting callers to the appropriate person. Other duties ...

OneOncology LLC

Phone Operator

Huntsville, AL · On-site

$16 - $20/hr

Job Purpose The purpose of the Telephone Operator/Centralized Scheduler is to support Oncology Specialties by operating the telephones and connecting callers to the appropriate person. Other duties ...

Troy University

Switchboard Operator

Troy, AL · On-site

$14 - $17.75/hr

Posting Details Position Information Posting Number SF2468P Position Title Switchboard Operator ... telephone in an appropriate and professional manner and transferring or directing calls to the ...

OneOncology

New Patient Scheduler

Huntsville, AL · On-site

$16.75 - $22.25/hr

Perform various clerical and administrative functions as needed. * Assist telephone operators with incoming calls as needed. * Transmit information or documents as needed, using computer, mail, or ...

OneOncology LLC

New Patient Scheduler

Huntsville, AL · On-site

$17.25 - $23/hr

Perform various clerical and administrative functions as needed. * Assist telephone operators with incoming calls as needed. * Transmit information or documents as needed, using computer, mail, or ...

OneOncology LLC

New Patient Scheduler

Huntsville, AL · On-site

$17.25 - $23/hr

Perform various clerical and administrative functions as needed. * Assist telephone operators with incoming calls as needed. * Transmit information or documents as needed, using computer, mail, or ...

OneOncology LLC

New Patient Scheduler

Huntsville, AL · On-site

$17.25 - $23/hr

Perform various clerical and administrative functions as needed. * Assist telephone operators with incoming calls as needed. * Transmit information or documents as needed, using computer, mail, or ...

Tuskegee University

$44K - $57K/yr

... telephone, and computer systems. This position also query, enter, and update information in ... operating procedures (SOP) manual. (35%) * Dispatch emergency complaints to the officers as they ...

Tuskegee University

$44K - $57K/yr

... telephone, and computer systems. This position also query, enter, and update information in ... operating procedures (SOP) manual. (35%) * Dispatch emergency complaints to the officers as they ...

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Telephone Operator information

See Alabama salary details

$8

$16

$22

How much do telephone operator jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for telephone operator in Alabama is $16.19, according to ZipRecruiter salary data. Most workers in this role earn between $14.18 and $17.64 per hour, depending on experience, location, and employer.

What does a telephone operator do?

A Telephone Operator is responsible for answering, connecting, and transferring telephone calls in organizations such as businesses, hotels, or call centers. They provide information, route calls to the appropriate departments or individuals, and may also handle emergency calls or provide directory assistance. Telephone Operators often use computerized switchboards or telephony systems to manage multiple lines efficiently. Good communication skills, patience, and the ability to handle high call volumes are essential in this role.

What are the key skills and qualifications needed to thrive as a telephone operator, and why are they important?

To thrive as a Telephone Operator, you need excellent verbal communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with multi-line phone systems, call routing software, and office communication tools is typically required. Strong customer service orientation, patience, and the ability to remain calm under pressure are important soft skills for this role. These skills and qualities are crucial for ensuring efficient call management and delivering a positive experience to callers.

How does a telephone operator typically handle high call volumes during peak periods?

During peak periods, Telephone Operators often rely on established call-handling procedures and multitasking skills to manage high call volumes efficiently. They may use automated call distribution systems to queue and route calls, prioritize urgent requests, and maintain clear communication with team members to ensure prompt responses. Staying calm under pressure and adhering to scripts or guidelines helps operators provide consistent, courteous service even during busy times. Teamwork and communication with supervisors are also essential to address any technical or customer service challenges that may arise.

What is the difference between Telephone Operator vs Customer Service Representative?

AspectTelephone OperatorCustomer Service Representative
Primary RoleConnect calls, handle switchboard operations, direct calls within organizationsAssist customers, handle inquiries, resolve issues related to products or services
Work EnvironmentSwitchboards, front desks, office settingsCall centers, retail, online support, office environments
Required SkillsCommunication, multitasking, basic technical knowledgeCommunication, problem-solving, product knowledge
Common CertificationsNone typically required, some technical trainingCustomer service certifications often preferred

While both roles involve communication and customer interaction, Telephone Operators primarily manage call connections within organizations, whereas Customer Service Representatives focus on assisting customers with products or services. The roles often overlap in communication skills but differ in scope and environment.

How much did telephone operators make?

Telephone operators typically earned a median annual wage of around $35,000 to $45,000 in recent years. Wages varied based on experience, location, and the complexity of the calls handled, with some operators earning higher salaries in urban areas or with specialized skills.

How to become a telephone operator?

To become a telephone operator, candidates typically need a high school diploma or equivalent and strong communication skills. On-the-job training is common, and familiarity with telephone systems and customer service is beneficial; some positions may require basic computer skills.

What is the role of a telephone operator?

A telephone operator is responsible for connecting calls, assisting callers, and managing communication systems in organizations or telephone exchanges. They often use switchboards or automated systems and require good communication and technical skills to handle inquiries efficiently.

What are the most commonly searched types of Telephone Operator jobs in Alabama?

The most popular types of Telephone Operator jobs in Alabama are:

What are popular job titles related to Telephone Operator jobs in Alabama?

For Telephone Operator jobs in Alabama, the most frequently searched job titles are:

What job categories do people searching Telephone Operator jobs in Alabama look for?

The top searched job categories for Telephone Operator jobs in Alabama are:

What cities in Alabama are hiring for Telephone Operator jobs?

Cities in Alabama with the most Telephone Operator job openings:

What are popular job titles related to Telephone Operator jobs in AL?

For Telephone Operator jobs in AL, the most frequently searched job titles are:

Telephone Operator jobs near you
Infographic showing various Telephone Operator job openings in Alabama as of August 2026, with employment types broken down into 49% Full Time, 48% Part Time, 1% Temporary, 1% Contract, and 1% Nights. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $33,670 per year, or $16.2 per hour.

Call Center Representative

Birmingham, AL • On-site

Innovation At Work
See more jobs at Innovation At Workexternal

$15 - $18.75/hr

Other

Re-posted 7 days ago

Job description

Telephone Operator

Must operate (cell phones, UAB paging, Access 3000, ASCOM phone) and/or monitor electronic telephone attendant console, a personal computer (PC), radio paging system, two-way radio, public address system, and other associated equipment. Have the ability to handle: emergency calls, medical emergencies, fire procedures, control groups, bomb threats, knowledge of the security alarms, disaster plans and other urgent matters as they arise.

The operator must work independently, carrying out recurring duties following established policies and procedures.

The operator must have the ability to problem solve and make decisions in emergency situations.

Operators must have the ability to meet and deal with people from a variety of backgrounds with varying levels of understanding, work under pressure and stressful conditions and adapt to changing work condition.

Telephone operator must be able to speak and understand English as a primary language with a high level of comprehension.

Operators must have excellent customer service skills.

Be able to assume the responsibility for placing a variety of special long-distance calls (e.g. conference calls, appointment calls) over varied circuits or routings, or performing information operator work.

The Candidate shall ensure that the switchboard is manned 24 hours per day, seven days per week, including holidays.

The Candidate shall provide general and patient information to direct person-to-person contacts

The Candidate shall handle emergency calls, such as cardiac arrests, telephone or telephone system failure, fire alarms, control panel alarms, bomb threats, disasters, etc., by contacting the appropriate VA personnel and/or telephone technician

The Candidate shall receive all incoming telephone calls and refer them to the requested party or to the most appropriate extension number.

The Candidate shall respond to telephone and/or Internet inquiries from customers seeking information and/or resources following a set standard.

The Candidate shall respond to all operator assisted calls within 30 seconds and initiate appropriate action(s) upon request from the caller.

The Candidate shall collect relevant caller data to assist with measurement, tracking and reporting activities.

The Candidate shall track inquires, questions and answers and provide resolution.

The Candidate must be familiar with the Communications Departmental Policies & Procedures, Including Hospital Policies & Procedures For Emergencies, Disasters, and other similar situations.

The Candidate must be able to Speak Clearly and in a Proper Tone So As To Be understood in all capacities.

The Candidate shall maintain and update Various On-Call Schedules.

The Candidate shall operate monitor and responds to fire and smoke alarms.

The Candidate shall provide directory information for both internal and external caller through computer system

The Candidate should have ability to handle busy switchboard and emergency situations.

The Candidate should provide best customer service at all times while using good discretion and judgment.

The Candidate shall perform Other Duties as Assigned or Directed to Ensure Smooth Operation of the Department.

Requirements

MINIMUM REQUIRED SKILLS/EXPERIENCE:

The Candidate must have 1 -2 years of experience as a Telephone Operator.

The Candidate must be able to assume the responsibility for placing a variety of special long-distance calls (e.g. conference calls, collect calls, appointment calls) over varied circuits or routings, or performing information operator work, which requires knowledge of the organizational units and major functions of a large multi-division organization.

The Candidate must have the ability to meet and deal with people from a variety of backgrounds with varying levels of understanding, work under pressure and stressful conditions and adapt to changing work conditions.

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