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Telephone Operator Jobs in Alabama (NOW HIRING)

Tuskegee University

$44K - $57K/yr

... telephone, and computer systems. This position also query, enter, and update information in ... operating procedures (SOP) manual. (35%) * Dispatch emergency complaints to the officers as they ...

Tuskegee University

$44K - $57K/yr

... telephone, and computer systems. This position also query, enter, and update information in ... operating procedures (SOP) manual. (35%) * Dispatch emergency complaints to the officers as they ...

Flowers Foods

Oven Operator

Montgomery, AL · On-site

$45K - $49K/yr

... and other applicable operating rules, policies and procedures. Knead to Know: Preferred ... for a telephone interview. EEO Statement Flowers is an Equal Opportunity Employer. Flowers ...

Flowers Foods

Oven Operator

Montgomery, AL · On-site

$45K - $49K/yr

... and other applicable operating rules, policies and procedures. Knead to Know: Preferred ... for a telephone interview. EEO Statement Flowers is an Equal Opportunity Employer. Flowers ...

Personnel Staffing, Inc.

Machine Operator #48266

Boaz, AL · On-site

$19.50/hr

Industrial Machine Operator/Laborer in the Albertville area. Contact us: Apply Monday - Friday from ... The address and telephone number of the nearest office of the Equal Employment Opportunity ...

CarMax, Inc.

Service Operator

Birmingham, AL · On-site

$17.89 - $20.13/hr

Position Overview As a Service Operator, you will play a vital role in delivering exceptional ... Exceptional telephone etiquette and active listening abilities to ensure positive customer ...

Carmax

Service Operator

Birmingham, AL · On-site

$17.89 - $20.13/hr

Position Overview As a Service Operator, you will play a vital role in delivering exceptional ... Exceptional telephone etiquette and active listening abilities to ensure positive customer ...

Carmax

Service Operator

Hoover, AL · On-site

$17.89 - $20.13/hr

Position Overview As a Service Operator, you will play a vital role in delivering exceptional ... Exceptional telephone etiquette and active listening abilities to ensure positive customer ...

Pharmavite LLC

Forklift Operator (Nights)

Opelika, AL · On-site

$15.50 - $18.25/hr

Warehouse Forklift Operator Help us bring the gift of health to life. Working at Pharmavite is an ... telephone and taking requests and messages, inventory control maintenance, preparation of ...

Flowers Foods

Pan Operator-3rd shift

Birmingham, AL · On-site

$16.75 - $20/hr

... and other applicable operating rules, policies and procedures Knead to Know: Preferred ... for a telephone interview. EEO Statement Flowers is an Equal Opportunity Employer. Flowers ...

Flowers Foods

Pan Operator-3rd shift

Birmingham, AL

$16.75 - $20/hr

... and other applicable operating rules, policies and procedures Knead to Know: Preferred ... for a telephone interview. EEO Statement Flowers is an Equal Opportunity Employer. Flowers ...

Flowers Foods

Pan Operator-3rd shift

Birmingham, AL · On-site

$16.75 - $20/hr

... and other applicable operating rules, policies and procedures Knead to Know: Preferred ... for a telephone interview. EEO Statement Flowers is an Equal Opportunity Employer. Flowers ...

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All JobsTelephone Operator JobsTelephone Operator Jobs in Alabama

Telephone Operator information

See Alabama salary details

$8

$16

$22

How much do telephone operator jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for telephone operator in Alabama is $16.19, according to ZipRecruiter salary data. Most workers in this role earn between $14.18 and $17.64 per hour, depending on experience, location, and employer.

What does a telephone operator do?

A Telephone Operator is responsible for answering, connecting, and transferring telephone calls in organizations such as businesses, hotels, or call centers. They provide information, route calls to the appropriate departments or individuals, and may also handle emergency calls or provide directory assistance. Telephone Operators often use computerized switchboards or telephony systems to manage multiple lines efficiently. Good communication skills, patience, and the ability to handle high call volumes are essential in this role.

What are the key skills and qualifications needed to thrive as a telephone operator, and why are they important?

To thrive as a Telephone Operator, you need excellent verbal communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with multi-line phone systems, call routing software, and office communication tools is typically required. Strong customer service orientation, patience, and the ability to remain calm under pressure are important soft skills for this role. These skills and qualities are crucial for ensuring efficient call management and delivering a positive experience to callers.

How does a telephone operator typically handle high call volumes during peak periods?

During peak periods, Telephone Operators often rely on established call-handling procedures and multitasking skills to manage high call volumes efficiently. They may use automated call distribution systems to queue and route calls, prioritize urgent requests, and maintain clear communication with team members to ensure prompt responses. Staying calm under pressure and adhering to scripts or guidelines helps operators provide consistent, courteous service even during busy times. Teamwork and communication with supervisors are also essential to address any technical or customer service challenges that may arise.

What is the difference between Telephone Operator vs Customer Service Representative?

AspectTelephone OperatorCustomer Service Representative
Primary RoleConnect calls, handle switchboard operations, direct calls within organizationsAssist customers, handle inquiries, resolve issues related to products or services
Work EnvironmentSwitchboards, front desks, office settingsCall centers, retail, online support, office environments
Required SkillsCommunication, multitasking, basic technical knowledgeCommunication, problem-solving, product knowledge
Common CertificationsNone typically required, some technical trainingCustomer service certifications often preferred

While both roles involve communication and customer interaction, Telephone Operators primarily manage call connections within organizations, whereas Customer Service Representatives focus on assisting customers with products or services. The roles often overlap in communication skills but differ in scope and environment.

How much did telephone operators make?

Telephone operators typically earned a median annual wage of around $35,000 to $45,000 in recent years. Wages varied based on experience, location, and the complexity of the calls handled, with some operators earning higher salaries in urban areas or with specialized skills.

How to become a telephone operator?

To become a telephone operator, candidates typically need a high school diploma or equivalent and strong communication skills. On-the-job training is common, and familiarity with telephone systems and customer service is beneficial; some positions may require basic computer skills.

What is the role of a telephone operator?

A telephone operator is responsible for connecting calls, assisting callers, and managing communication systems in organizations or telephone exchanges. They often use switchboards or automated systems and require good communication and technical skills to handle inquiries efficiently.

What are the most commonly searched types of Telephone Operator jobs in Alabama?

The most popular types of Telephone Operator jobs in Alabama are:

What are popular job titles related to Telephone Operator jobs in Alabama?

For Telephone Operator jobs in Alabama, the most frequently searched job titles are:

What job categories do people searching Telephone Operator jobs in Alabama look for?

The top searched job categories for Telephone Operator jobs in Alabama are:

What cities in Alabama are hiring for Telephone Operator jobs?

Cities in Alabama with the most Telephone Operator job openings:

What are popular job titles related to Telephone Operator jobs in AL?

For Telephone Operator jobs in AL, the most frequently searched job titles are:

Telephone Operator jobs near you
Infographic showing various Telephone Operator job openings in Alabama as of August 2026, with employment types broken down into 45% Full Time, 50% Part Time, 4% Contract, and 1% Nights. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $33,670 per year, or $16.2 per hour.

Police Communication Operator

Tuskegee University

On-site

$44K - $57K/yr

Full-time

Re-posted 24 days ago

Job description

Position Details
To create a Posting, first complete the information on this screen, then click the Next button or select the page in the left hand navigation menu. Proceed through all sections completing all necessary information. To submit the Posting to Human Resources, you must go to the Posting Summary Page by clicking on the Next button until you reach the Posting Summary Page or select Posting Summary Page from the left navigation menu. Once a summary page appears, hover your mouse over the orange Action button for a list of possible approval step options.
Position Information
Position Title
Police Communication Operator
Status
Full Time
Job Summary
This is a CONTINUOUS OPEN ANNOUNCEMENT
The Police Communication Operator communications activities necessary for providing emergency and non-emergency police services. This position receives, prioritizes, and determines the appropriate disposition of incoming calls and relays information over radio, telephone, and computer systems. This position also query, enter, and update information in electronic record management systems, greet and assist visitors. Work schedule may be subject to change with or without advance notice.
Essential Job Duties
  • Operate and monitor radio transmissions via a two-way police radio. Receive and transmit messages to and from TU law enforcement and security officers on complaints, crimes in progress and general police communications. Operate the ACIC/NCIC criminal computer according to rules and regulations established by the State of Alabama and follow all rules and regulations as stated in the communications standard operating procedures (SOP) manual. (35%)
  • Dispatch emergency complaints to the officers as they are received through the 911-system for requests of an emergency nature. Operate all equipment associated with the enhanced NCIC SOP. (20%)
  • Monitor surveillance cameras and building alarms in regards to fires and illegal entry and dispatches the same to appropriate personnel. (10%)
  • Monitor the Police Scanner for emergency situations occurring in and around the general campus area as well as the inner city. Relay messages regarding the safety and conditions of police officers performing hazardous duties. (10%)
  • Make written records of all radio and telephone transmissions, messages, and complaints to and from officers and the general public as required by the F.C.C. and the TU Police Department. (10%)
  • Operate a personal computer system that provides information from criminal justice information system (CJIS) and the University, for student records and employee addresses, housing information and auto registration. Operate the T.D.D. machine for the hearing impaired as needed. (10%)
  • Assist in the operation and the transmission of the Emergency Alert and perform other duties as assigned (5%)

Qualifications (Education, Experience and Specialized Training)
  • High School diploma. Associate's degree preferred
  • 3 to 5 years of administrative experience or related experience
  • Experience working with the public and responding to customer service requests

Physical Demands
This position is frequently required to sit, communicate, or hear; occasionally required to walk, must be able to handle, or feel objects, tools, or controls; and reach with hands and arms. Occasionally lift and/or move objects weighing up to 10 pounds. Vision and hearing at or correctable to normal ranges. This position requires the ability to operate a keyboard and calculator at efficient speed.
Skills and Attributes
Knowledge of:
  • MS Office
  • Principles and practices for effective customer service

Skills:
  • Excellent customer service and organization skills
  • Excellent written and verbal communication skills
  • Excellent computer skills including MS Office

Ability to:
  • Plan, organize and collaborate with others
  • Communicate effectively
  • Establish and maintain effective working relationships
  • Recognize priorities and work cooperatively
  • Prioritize multiple tasks and deal effectively with interruptions, often under considerable time pressure
  • Operate a computer and proficient in the use of MS Office applications and database applications

Posting Detail Information
Posting Number
S714
Will this position required travel?
No
Will this position required night, weekend, and after hour work?
Yes
Will this positon be supported using grants or contract funding?
No
Number of Vacancies
Desired Start Date
Position End Date (if temporary)
Open Date
09/08/2024
Close Date
Open Until Filled
Yes
Special Instructions Summary
Each applicant, including all current employees, must complete and submit the following documents:
  • Tuskegee University employment application
  • Cover Letter
  • Resume/CV
  • Recommendation letters
  • Copies of unofficial transcripts.
  • Please note that official transcripts(s) will be required upon hire

Quick Link for Internal Postings
https://tuskegee.peopleadmin.com/postings/2177

Apply