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Pbx Jobs in Alabama (NOW HIRING)

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Pbx information

See Alabama salary details

$9

$18

$25

How much do pbx jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for pbx in Alabama is $18.12, according to ZipRecruiter salary data. Most workers in this role earn between $14.18 and $19.81 per hour, depending on experience, location, and employer.

What is a PBX operator?

PBX operators are professionals who manage a private branch exchange (PBX) telephone system within an organization. They handle incoming and outgoing calls, transfer calls to the appropriate departments or individuals, and provide information to callers. PBX operators may also perform administrative tasks such as taking messages, updating directories, and troubleshooting basic phone system issues. Their role is crucial in ensuring smooth and efficient communication within a company.

What are the key skills and qualifications needed to thrive as a PBX operator, and why are they important?

To thrive as a PBX Operator, you need strong communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with PBX phone systems, call routing software, and basic office equipment is typically required. Outstanding customer service, patience, and the ability to stay calm under pressure distinguish top performers in this role. These skills ensure efficient call management, positive caller experiences, and smooth information flow within an organization.

What are some common challenges faced by PBX operators and how can they be addressed?

PBX operators often face challenges such as managing high call volumes, accurately routing calls under time pressure, and maintaining professionalism during difficult interactions. Staying organized and familiarizing oneself with the phone system's features can help streamline call handling. Effective communication skills and remaining calm during peak hours are essential for addressing these challenges, and many organizations provide training and support to help operators succeed in this fast-paced environment.

What is the difference between Pbx vs Call Center Agent?

AspectPbxCall Center Agent
Required CredentialsTechnical certifications, telecom knowledgeCustomer service training, communication skills
Work EnvironmentTelecom systems, office settingsCall centers, customer support centers
Employer & Industry UsageTelecom companies, IT departmentsCustomer service, sales, support industries
Common Search & Comparison IntentTechnical roles, telecom systemsCustomer interaction, support roles

While Pbx specialists focus on managing private branch exchange systems and telecom infrastructure, Call Center Agents primarily handle customer interactions and support. Both roles are essential in communication industries but differ in technical complexity and daily tasks.

How do I become a PBX operator?

To become a PBX operator, candidates typically need a high school diploma or equivalent and should develop strong communication and customer service skills. On-the-job training is common, and familiarity with telephone systems and basic computer skills are beneficial. Some employers may prefer candidates with previous experience in customer service or administrative roles.

What are popular job titles related to Pbx jobs in Alabama?

For Pbx jobs in Alabama, the most frequently searched job titles are:

What job categories do people searching Pbx jobs in Alabama look for?

The top searched job categories for Pbx jobs in Alabama are:

Pbx jobs near you
Infographic showing various Pbx job openings in Alabama as of August 2026, with employment types broken down into 4% As Needed, 65% Full Time, 19% Part Time, 4% Temporary, 6% Contract, and 2% Nights. Highlights an 98% In-person, and 2% Remote job distribution, with an average salary of $37,699 per year, or $18.1 per hour.

Hotel PBX Operator/ AYS

Marriott Hotel - Mobile

Mobile, AL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 16 days ago

Job description

Ascent Hospitality has an extensive portfolio of hotels and a strong pipeline of new properties and acquisitions, but we’re not about numbers…we’re about people and that remains our foundation. Our culture expresses a memorable experience for all of our Team Members and guests alike. So we’re constantly looking for individuals who work well together for a unified purpose. For our leadership, we’re looking for accomplished individuals with a passion to serve others, strong communicators who clearly understand the needs of others and trendsetters who excel at challenges and change. If this is what you’re all about, consider joining our Team.
Ascent Hospitality is looking for a uniquely qualified hospitality leader to be our PBX Operator!
The operator serves as the primary point of contact for incoming and outgoing calls, efficiently directing inquiries to the appropriate departments or personnel. They play a pivotal role in providing guests with information about hotel amenities, services, and local attractions, as well as assisting with reservations and guest requests. Operators also facilitate internal communication among different hotel departments to ensure seamless operations. Additionally, they manage communication systems like switchboards and voicemail, ensuring they operate smoothly. During emergencies, operators act as a crucial link for disseminating information and coordinating responses according to hotel protocols. Their role requires strong customer service skills, effective problem-solving abilities, and meticulous attention to detail in maintaining accurate records and handling administrative tasks.
BENEFITS:
  • Competitive Salary!
  • Benefits - Health, Dental, Vision, Life Insurance, and other supplemental options!
  • 401k with employer MATCH!
  • Paid PTO!
  • Uniforms Provided for most positions!
  • Team Member Hotel Discount Program!

ESSENTIAL FUNCTIONS:
  • Promptly and professionally answer incoming calls, directing them to the appropriate departments or individuals.
  • Provide information to guests about hotel facilities, services, and local attractions; assist with inquiries and reservations.
  • Facilitate communication between hotel departments for efficient coordination.
  • Act as a point of contact during emergencies, following established protocols for communication and response.
  • Operate and maintain hotel communication systems such as switchboards and voicemail.
  • Deliver exceptional customer service by being courteous, helpful, and responsive.
  • Perform administrative tasks including logging calls, updating guest information, and maintaining accurate records.
  • Resolve guest concerns or issues related to telephone services or communication needs promptly

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES:
  • Proficiency in operating hotel communication systems such as switchboards, intercoms, and voicemail.
  • Strong customer service skills to provide courteous and efficient assistance to guests.
  • Effective problem-solving abilities to address guest inquiries and resolve issues promptly.
  • Ability to multitask and manage multiple responsibilities, including handling calls and coordinating internal communications.
  • Attention to detail in maintaining accurate records and updating guest information.
  • Knowledge of hotel emergency procedures and the ability to remain calm and follow protocols during emergencies.
  • Collaboration skills to work effectively with other hotel departments and personnel.
  • Adaptability to work in a fast-paced environment, including evenings, weekends, and holidays.
  • Basic computer proficiency for tasks like data entry and accessing guest information systems.

PHYSICAL DEMANDS:
  • Prolonged periods of sitting at a desk while operating communication systems and performing administrative tasks.
  • Use of manual dexterity and hand-eye coordination for operating telephones, computers, and other equipment.
  • Occasional walking within the front desk area or office to assist guests or retrieve information.
  • Some standing may be required for tasks away from the desk or while assisting guests in person.
QUALIFICATION STANDARDS:
  • Previous experience in customer service or receptionist roles preferred.
  • Excellent verbal communication skills for effective interaction with guests and colleagues.
  • Strong focus on providing exceptional customer service and ensuring guest satisfaction.
  • Basic computer proficiency, including familiarity with office applications and reservation systems.
  • Ability to multitask and handle multiple responsibilities simultaneously.
  • Attention to detail in maintaining accurate records and updating guest information.
  • Effective problem-solving skills to resolve guest inquiries and issues promptly.
  • Adaptability to work varying shifts, including evenings, weekends, and holidays as required in hospitality settings.
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