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Pbx Jobs in Alabama (NOW HIRING)

PCH

AYS/DTS Agent--Full Time

Birmingham, AL · On-site

Utilize various technical skills, including proficiency in Property Management Systems (PMS), guest area operations, Food & Beverage post terminals, and PBX switchboard consoles, to efficiently ...

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Pbx information

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How much do pbx jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for pbx in Alabama is $18.12, according to ZipRecruiter salary data. Most workers in this role earn between $14.18 and $19.81 per hour, depending on experience, location, and employer.

What is a PBX operator?

PBX operators are professionals who manage a private branch exchange (PBX) telephone system within an organization. They handle incoming and outgoing calls, transfer calls to the appropriate departments or individuals, and provide information to callers. PBX operators may also perform administrative tasks such as taking messages, updating directories, and troubleshooting basic phone system issues. Their role is crucial in ensuring smooth and efficient communication within a company.

What are the key skills and qualifications needed to thrive as a PBX operator, and why are they important?

To thrive as a PBX Operator, you need strong communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with PBX phone systems, call routing software, and basic office equipment is typically required. Outstanding customer service, patience, and the ability to stay calm under pressure distinguish top performers in this role. These skills ensure efficient call management, positive caller experiences, and smooth information flow within an organization.

What are some common challenges faced by PBX operators and how can they be addressed?

PBX operators often face challenges such as managing high call volumes, accurately routing calls under time pressure, and maintaining professionalism during difficult interactions. Staying organized and familiarizing oneself with the phone system's features can help streamline call handling. Effective communication skills and remaining calm during peak hours are essential for addressing these challenges, and many organizations provide training and support to help operators succeed in this fast-paced environment.

What is the difference between Pbx vs Call Center Agent?

AspectPbxCall Center Agent
Required CredentialsTechnical certifications, telecom knowledgeCustomer service training, communication skills
Work EnvironmentTelecom systems, office settingsCall centers, customer support centers
Employer & Industry UsageTelecom companies, IT departmentsCustomer service, sales, support industries
Common Search & Comparison IntentTechnical roles, telecom systemsCustomer interaction, support roles

While Pbx specialists focus on managing private branch exchange systems and telecom infrastructure, Call Center Agents primarily handle customer interactions and support. Both roles are essential in communication industries but differ in technical complexity and daily tasks.

How do I become a PBX operator?

To become a PBX operator, candidates typically need a high school diploma or equivalent and should develop strong communication and customer service skills. On-the-job training is common, and familiarity with telephone systems and basic computer skills are beneficial. Some employers may prefer candidates with previous experience in customer service or administrative roles.

What are popular job titles related to Pbx jobs in Alabama?

For Pbx jobs in Alabama, the most frequently searched job titles are:

What job categories do people searching Pbx jobs in Alabama look for?

The top searched job categories for Pbx jobs in Alabama are:

Pbx jobs near you
Infographic showing various Pbx job openings in Alabama as of August 2026, with employment types broken down into 4% As Needed, 70% Full Time, 16% Part Time, 5% Temporary, 3% Contract, and 2% Nights. Highlights an 98% In-person, and 2% Remote job distribution, with an average salary of $37,699 per year, or $18.1 per hour.

Switchboard Operator - Helen Keller - Communication Center - PT - Shift Varies

Huntsville Hospital Health System

Sheffield, AL • On-site

Part-time

Posted yesterday

New

Huntsville Hospital Health System rating

6.2

Company rating: 6.2 out of 10

Based on 209 frontline employees who took The Breakroom Quiz

698th of 898 rated healthcare providers

Job description

Requires continuous auditory and visual attention to PBX and Nurse Call. The primary responsibility of the Communications Representative is to answer, screen and process all PBX calls and Nurse Call from patients, staff and the general public and dispatch or transfer in a prompt, accurate and courteous manner to the appropriate party or department.


  • Operates a multiple position telephone switchboard to relay all incoming, outgoing and inter-office calls.
  • Demonstrates proper phone etiquette by answering and dispatching phone calls promptly, courteously and professionally. Also provides interpersonal care/service including friendliness, respect, promptness, courtesy and sensitivity to all patients and others.
  • Uses resources effectively and demonstrates awareness with regard to service lines and other commonly requested information.
  • Competently utilizes hospital census and routinely prints same in anticipation of network downtime.
  • Identifies problems in a timely manner.
  • Pays strict attention to nurse call and answers and dispatches patient calls promptly and accurately.
  • Follows up on overtime calls and re-pages staff as needed.
  • Notifies nursing units appropriately for any delays or problems.
  • Exhibits ability to learn and apply new skills.
  • Requires minimal supervision.
  • Competent in required job skills and knowledge.
  • Maintains highest standards of confidentiality regarding all patient and hospital information.
  • Responds to emergency calls following established protocols.
  • Expedites calls to and from Security.
  • Monitors all alarms within the PBX area and notifies appropriate departments of problems or pages Code per protocols.

Education:  

High school degree or equivalent preferred.

Experience: 

Prior experience in switchboard operation and/or customer service preferred.

Basic computer and typing skills.

Customer service skills.

Additional Skills/Abilities: 

Ability to answer telephone and use computer terminal.    Ability to work with PBX and Nurse Call System.  Prolonged sitting.  Occasional reaching, stooping, bending, kneeling, crouching.  Light physical effort (lift/carry up to 10 lbs.).  Must be available to handle absentee replacement on short notice.  Ability to make decisions which could require judgment on action which could result in death of patient.  Ability to handle pressure due to multiple calls and inquires.


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