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Overnight Answering Service Operator Jobs (NOW HIRING)

TEKsystems

Hospital Answering Service Operator

Boston, MA · On-site

$22 - $25/hr

Overview We are seeking a reliable and professional Service Operator to support hospitals, physician offices, and healthcare clinics in a fast-paced healthcare communications environment. This role ...

TEKsystems

Hospital Answering Service Operator

Boston, MA · On-site

$22 - $25/hr

Description - Onsite in Boston Customer Service Reps are taking high volume calls from incoming patients of DRs for their clinics which are Hospitals and Smaller Health Clinics. Their job is to ...

Apello

Answering Service Agent (Bilingual)

$16 - $20/hr

As a Live Answering Service, we answer incoming calls for 500+ businesses 24/7 as remote ... Schedule flexibility * Remote work opportunities (after 90 days) TELEPHONE OPERATOR ...

Apello

Answering Service Agent (Bilingual)

UT · Remote

$17.50 - $21.75/hr

As a Live Answering Service, we answer incoming calls for 500+ businesses 24/7 as remote ... Schedule flexibility * Remote work opportunities (after 90 days) TELEPHONE OPERATOR ...

Apello

Answering Service Agent (Bilingual)

UT · On-site +1

$16 - $20/hr

As a Live Answering Service, we answer incoming calls for 500+ businesses 24/7 as remote ... Schedule flexibility * Remote work opportunities (after 90 days) TELEPHONE OPERATOR ...

Apello

Answering Service Agent (Bilingual)

UT · On-site

$16 - $20/hr

As a Live Answering Service, we answer incoming calls for 500+ businesses 24/7 as remote ... Schedule flexibility * Remote work opportunities (after 90 days) TELEPHONE OPERATOR ...

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Overnight Answering Service Operator information

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How much do overnight answering service operator jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for overnight answering service operator in the United States is $19.26, according to ZipRecruiter salary data. Most workers in this role earn between $14.66 and $21.15 per hour, depending on experience, location, and employer.

What is the difference between Overnight Answering Service Operator vs Customer Service Representative?

AspectOvernight Answering Service OperatorCustomer Service Representative
CredentialsBasic communication skills, sometimes call center trainingHigh school diploma or equivalent, customer service training
Work EnvironmentCall centers, remote or office-based, overnight shiftsRetail, call centers, office settings, day or evening shifts
Industry UsagePrimarily in healthcare, emergency, or business servicesRetail, tech, finance, and various industries

The Overnight Answering Service Operator focuses on handling calls during overnight hours, often in specialized industries like healthcare or emergency services, requiring specific call handling skills. Customer Service Representatives work across various industries, typically during daytime hours, providing broader customer support. While both roles involve communication skills and call handling, the Overnight Answering Service Operator specializes in overnight, often urgent, call management.

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The most popular types of Answering Service Operator jobs are:

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Overnight Answering Service Operator jobs near you
Infographic showing various Overnight Answering Service Operator job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $40,059 per year, or $19.3 per hour.

Answering Service Operator

Boston, MA

Longwood Collective
51 - 200 employees
Learn more about Longwood Collectiveexternal

$20 - $22/hr

Full-time, Part-time, Contractor, Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 16 days ago

Key responsibilities

  • Handle 200-300 incoming calls per shift efficiently, courteously, and using prescribed phraseology.

  • Process calls for the Main Listed Number, Paging, Dispatch, and Answering Service, including emergency calls.

  • Update databases, schedules, and directories related to hospital staff and services.

Job description

Position Overview
We are currently hiring for Full-Time, Answering Service Operators! In this role, you will take phone calls for several large hospitals and private medical practices across the United States. The MASCO Services Call Center is a rewarding but challenging work environment where you can make a difference. This is a contract to hire position.
Work Hours: ONSITE ONLY-Temp to hire
Second shift-( between 2pm-11pm)-full time- requires working every Sat-will have Sunday and Wednesdays off
 
Second shift-( between 2pm-11pm)-full time- requires working every Sunday - will have Saturday and Wednesday off
 
First shift- ( between 8am-6pm)-full time-requires working every Sunday - will have Saturday and Tuesday off
 
First shift part time-  must be available to work every Saturday-part time between 9am-3pm
 
**Days off are subject to change**
**Temp to hire positions**
Training hours: 
Between 10:00 am-6:00pm for 2 weeks
Responsibilities: 

  • Handling 200-300 incoming calls per shift expediently, efficiently, and courteously using the prescribed phraseology.
  • Processing calls for the Main Listed Number, Paging, Dispatch, and Answering Service.
  • Responding to requests from staff regarding hospital staff after-hours.
  • Update databases, schedules and directories.
  • Maintaining the ability to multi-task and toggle between multiple screens seamlessly.
  • Processing various “Emergency” calls in an accurate and timely manner.
  • Responding to all telephone inquiries for patient information, which may include handling confidential information.
Qualifications
  • High School Degree or equivalent
  • Two or more years of call center experience
  • Typing speed of 40 words per minute
  • Excellent interpersonal and communication skills
  • A clear and professional speaking voice.
  • Ability to maintain a friendly and compassionate attitude while assisting emotional callers.
  • Ability to work a flexible schedule including rotating weekends and holidays
  • Willingness to work in a temporary to regular employment situation 
  • Bilingual preferred but not required
  • Familiarity with medical terminology is a plus.
Compensation and Benefits
Regular full-time employees enjoy a competitive compensation and benefits package. Some of our benefits include: 
  • $20-$22 per hour (depending on experience)
  • Medical, dental, and vision coverage
  •  Monthly MBTA subsidy
  • 2 weeks of vacation per year and 6 floating holidays per year
  • Tuition reimbursement/ professional development
  • 401(k) plan with generous employer contribution

About Us
The Call Center was established in 1976 to meet the answering service needs of hospitals and physicians. Our award-winning customer service attracts customers that include internationally renowned hospitals, community health centers, physician practices, acclaimed colleges, pharmaceutical companies, medical device manufacturers, property management organizations, and many other businesses.
MASCO Services Call Center has been consistently rated number one for quality and service as compared to like call centers in the Boston area by several independent research firms. 
We provide comprehensive call center services for a wide variety of businesses – from main number answering and state-of-the-art virtual office solutions to a medical office answering services.
MASCO Services Call Center is proud to be an equal opportunity employer. We value an inclusive work environment that celebrates the diversity represented by our employees and member institutions. Candidates with diverse backgrounds and experiences are encouraged to apply.
Please visit msicallcenter.com for more information.

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