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Overnight Answering Service Operator Jobs (NOW HIRING)

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Overnight Answering Service Representative

Manchester, NH · On-site

$18/hr

Answering incoming customer phone calls and taking appropriate action for each call. Answering ... In order to help them as quickly and efficiently as possible, our live operators utilize a variety ...

Witt O'Brien's

Answering Service Responder I

Ogden, UT

$41K - $52K/yr

Your work as an operator will make a real difference as you provide assistance to various clients ... Must be available to work rotating shifts to include overnight Essential Functions * Answer ...

Witt O'Brien's

Answering Service Responder I

Ogden, UT · On-site

$41K - $52K/yr

Your work as an operator will make a real difference as you provide assistance to various clients ... Must be available to work rotating shifts to include overnight Essential Functions * Answer ...

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Overnight Answering Service Operator information

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$19

$34

How much do overnight answering service operator jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for overnight answering service operator in the United States is $19.26, according to ZipRecruiter salary data. Most workers in this role earn between $14.66 and $21.15 per hour, depending on experience, location, and employer.

What is the difference between Overnight Answering Service Operator vs Customer Service Representative?

AspectOvernight Answering Service OperatorCustomer Service Representative
CredentialsBasic communication skills, sometimes call center trainingHigh school diploma or equivalent, customer service training
Work EnvironmentCall centers, remote or office-based, overnight shiftsRetail, call centers, office settings, day or evening shifts
Industry UsagePrimarily in healthcare, emergency, or business servicesRetail, tech, finance, and various industries

The Overnight Answering Service Operator focuses on handling calls during overnight hours, often in specialized industries like healthcare or emergency services, requiring specific call handling skills. Customer Service Representatives work across various industries, typically during daytime hours, providing broader customer support. While both roles involve communication skills and call handling, the Overnight Answering Service Operator specializes in overnight, often urgent, call management.

What cities are hiring for Overnight Answering Service Operator jobs? Cities with the most Overnight Answering Service Operator job openings:
What are the most commonly searched types of Answering Service Operator jobs? The most popular types of Answering Service Operator jobs are:
What states have the most Overnight Answering Service Operator jobs? States with the most job openings for Overnight Answering Service Operator jobs include:
Overnight Answering Service Operator jobs near you
Infographic showing various Overnight Answering Service Operator job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 68% Full Time, 29% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, and 3% Remote job distribution, with an average salary of $40,059 per year, or $19.3 per hour.
Answering Service Operator

Answering Service Operator

Longwood Collective

Boston, MA

$20 - $22/hr

Full-time, Contractor, Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 18 days ago

Job description

Position Overview
We are currently hiring for Full-Time, Answering Service Operators! In this role, you will take phone calls for several large hospitals and private medical practices across the United States. The MASCO Services Call Center is a rewarding but challenging work environment where you can make a difference. This is a contract to hire position.
Work Hours: ONSITE ONLY-Temp to hire
Swing Shift-Between 10am-8pm Monday, Tuesday, Thursday, Friday  and Saturday 
Second Shift-Between 2pm-11pm Tuesday, Wednesday, Thursday, Friday and Saturday 
**Days off are subject to change**
**Temp to hire positions**
Training hours: 
Between 10:00 am-6:00pm for 2 weeks
Responsibilities: 

  • Handling 200-300 incoming calls per shift expediently, efficiently, and courteously using the prescribed phraseology.
  • Processing calls for the Main Listed Number, Paging, Dispatch, and Answering Service.
  • Responding to requests from staff regarding hospital staff after-hours.
  • Update databases, schedules and directories.
  • Maintaining the ability to multi-task and toggle between multiple screens seamlessly.
  • Processing various “Emergency” calls in an accurate and timely manner.
  • Responding to all telephone inquiries for patient information, which may include handling confidential information.
Qualifications
  • High School Degree or equivalent
  • Two or more years of call center experience
  • Typing speed of 40 words per minute
  • Excellent interpersonal and communication skills
  • A clear and professional speaking voice.
  • Ability to maintain a friendly and compassionate attitude while assisting emotional callers.
  • Ability to work a flexible schedule including rotating weekends and holidays
  • Willingness to work in a temporary to regular employment situation 
  • Bilingual preferred but not required
  • Familiarity with medical terminology is a plus.
Compensation and Benefits
Regular full-time employees enjoy a competitive compensation and benefits package. Some of our benefits include: 
  • $20-$22 per hour (depending on experience)
  • Medical, dental, and vision coverage
  •  Monthly MBTA subsidy
  • 2 weeks of vacation per year and 6 floating holidays per year
  • Tuition reimbursement/ professional development
  • 401(k) plan with generous employer contribution

About Us
The Call Center was established in 1976 to meet the answering service needs of hospitals and physicians. Our award-winning customer service attracts customers that include internationally renowned hospitals, community health centers, physician practices, acclaimed colleges, pharmaceutical companies, medical device manufacturers, property management organizations, and many other businesses.
MASCO Services Call Center has been consistently rated number one for quality and service as compared to like call centers in the Boston area by several independent research firms. 
We provide comprehensive call center services for a wide variety of businesses – from main number answering and state-of-the-art virtual office solutions to a medical office answering services.
MASCO Services Call Center is proud to be an equal opportunity employer. We value an inclusive work environment that celebrates the diversity represented by our employees and member institutions. Candidates with diverse backgrounds and experiences are encouraged to apply.
Please visit msicallcenter.com for more information.

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