ZipRecruiter

Log In

1

Answering Service Operator Jobs (NOW HIRING)

Answering Service Care

Billing Specialist

Margate, FL · On-site

$22/hr

... answering service to several thousand service companies nationwide, including doctors, lawyers, plumbers, electricians, and HVAC contractors, just to name a few. As a family-owned and operated ...

New England Baptist Hospital

$17.75 - $22/hr

Operators are expected to be familiar with names, extension numbers, ID numbers and terminology ... Answering service responsibilities * Take office instructions correctly and document on system ...

New England Baptist Hospital

$17.75 - $22/hr

Operators are expected to be familiar with names, extension numbers, ID numbers and terminology ... Answering service responsibilities * Take office instructions correctly and document on system ...

Froedtert South, Inc.

Communications Operator

Kenosha, WI · On-site

$16.25 - $24.50/hr

The Communications Operator creates an exceptional impression of Froedtert South in all ... Receives all answering service phone inquiries and documents messages per protocols. * Facilitates ...

New England Baptist Hospital

$17.75 - $22/hr

Telephone Page Operator, Weekends Shift: Per Diem, every other weekend 7am-3:30pm and/or 3pm-11pm ... Answering service responsibilities * Take office instructions correctly and document on system ...

next page

Showing results 1-20

People also search for

All JobsAnswering Service Operator Jobs

Answering Service Operator information

See salary details

$12

$14

$16

How much do answering service operator jobs pay per hour?

As of May 29, 2026, the average hourly pay for answering service operator in the United States is $14.42, according to ZipRecruiter salary data. Most workers in this role earn between $13.46 and $15.38 per hour, depending on experience, location, and employer.

What Does an Answering Service Operator Do?

Answering service operators handle inbound calls for their clients, either through a switchboard or in a call center. As an answering service operator, your job duties include courteously greeting callers, determining the reason for their call, and answering questions or directing their requests to a different department as necessary. Some answering service operators oversee multiple phone lines, so being organized and able to multitask is required. You must also keep a log of the calls in a spreadsheet or database, entering notes and contact information about the call. You sometimes need to take further action, such as contacting a supervisor to resolve difficult situations. Answering service operators may work during regular business hours, or they may receive calls and take messages after-hours.

What are the key skills and qualifications needed to thrive as an Answering Service Operator, and why are they important?

To thrive as an Answering Service Operator, you need excellent verbal communication, active listening skills, and a high school diploma or equivalent. Familiarity with multi-line phone systems and call center software is typically required. Strong interpersonal skills, patience, and attention to detail help operators handle a variety of callers and situations effectively. These skills ensure efficient, accurate message delivery and provide a positive experience for both callers and clients.

What are some common challenges Answering Service Operators face and how can they be managed?

Answering Service Operators often handle high call volumes and must quickly adapt to various client industries, which can be challenging. Managing stress, maintaining professionalism, and ensuring accurate message delivery are key aspects of the role. Many operators find it helpful to develop strong multitasking and active listening skills, as well as to stay organized through digital tools provided by their employer. Regular feedback from supervisors and collaboration with team members also support continuous improvement and job satisfaction.

What is an answering service operator?

An answering service operator is a professional who answers phone calls on behalf of businesses or individuals, often outside of regular business hours. They handle messages, provide information, transfer calls, and sometimes schedule appointments or offer basic customer support. Operators are trained to follow specific protocols and scripts based on the client's needs, ensuring that callers receive courteous and accurate assistance. This role is essential for businesses that want to maintain 24/7 availability without having in-house staff at all times.

What is the difference between Answering Service Operator vs Customer Service Representative?

AspectAnswering Service OperatorCustomer Service Representative
CredentialsTypically no formal certifications requiredOften requires customer service or communication training
Work EnvironmentCall centers, remote or office settingsRetail, call centers, office settings
Employer & IndustryAnswering service companies, healthcare, emergency servicesRetail, tech, finance, healthcare
Search & Comparison IntentFocus on call handling, message taking, emergency responseFocus on customer interaction, issue resolution

Answering Service Operators primarily handle incoming calls, take messages, and may respond to emergencies, often working in call centers or remote setups. Customer Service Representatives engage directly with customers to resolve issues, provide product information, and support sales. While both roles involve communication skills, Answering Service Operators focus more on call management and message accuracy, whereas Customer Service Representatives emphasize customer interaction and problem-solving.

More about Answering Service Operator jobs
What cities are hiring for Answering Service Operator jobs? Cities with the most Answering Service Operator job openings:
What are the most commonly searched types of Answering Service Operator jobs? The most popular types of Answering Service Operator jobs are:
What states have the most Answering Service Operator jobs? States with the most job openings for Answering Service Operator jobs include:
What job categories do people searching Answering Service Operator jobs look for? The top searched job categories for Answering Service Operator jobs are:
What are popular job titles related to Answering Service Operator jobs? For Answering Service Operator jobs, the most frequently searched job titles are:
Answering Service Operator jobs near you
Infographic showing various Answering Service Operator job openings in the United States as of May 2026, with employment types broken down into 74% Full Time, 13% Part Time, and 13% Temporary. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $30,000 per year, or $14.4 per hour.
Hospital Phone Operator - Private Branch Exchange (PBX)

Hospital Phone Operator - Private Branch Exchange (PBX)

OSU Medical Center

Tulsa, OK • On-site

Full-time

Posted 7 days ago

Job description

Job Description
Under the direction of the Customer Service Operator Supervisor, the Customer Service Operator operates an intelligent telephone console system to provide communication services for the hospital. These services include: processing in-coming, out-going, and inter-facility calls, providing answering services for subscribed physicians and health facilities, and performing various hospital communications duties and projects.
Saturday, Sunday, Monday 2 pm to 10 pm and Tuesday and Wednesday 10 pm to 6 am.
Qualifications
Education: High School Diploma or GED
Experience: 1-3 years experience with PBX and Customer Service preferred

Apply