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Answering Service Operator Jobs (NOW HIRING)

Answering Service Care

Billing Specialist

Margate, FL · On-site

$22/hr

... answering service to several thousand service companies nationwide, including doctors, lawyers, plumbers, electricians, and HVAC contractors, just to name a few. As a family-owned and operated ...

Answering Service Care

Billing Representative

Margate, FL · On-site

$19.23/hr

... answering service to several thousand service companies nationwide, including doctors, lawyers, plumbers, electricians, and HVAC contractors, just to name a few. As a family-owned and operated ...

St. Joseph's Healthcare

SWITCHBOARD OPERATOR

Bangor, ME

$16.08 - $22.15/hr

Joseph telecommunication operator also acts as the answering service operator for several physician practices and must have the ability to answer the practice lines accordingly with the correct ...

Covenanthealth

SWITCHBOARD OPERATOR

Bangor, ME

$16.08 - $22.15/hr

Joseph telecommunication operator also acts as the answering service operator for several physician practices and must have the ability to answer the practice lines accordingly with the correct ...

New England Baptist Hospital

$17.75 - $22/hr

Operators are expected to be familiar with names, extension numbers, ID numbers and terminology ... Answering service responsibilities * Take office instructions correctly and document on system ...

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How much do answering service operator jobs pay per hour?

As of Jun 20, 2026, the average hourly pay for answering service operator in the United States is $14.42, according to ZipRecruiter salary data. Most workers in this role earn between $13.46 and $15.38 per hour, depending on experience, location, and employer.

What is an answering service operator?

An answering service operator is a professional who answers phone calls on behalf of businesses or individuals, often outside of regular business hours. They handle messages, provide information, transfer calls, and sometimes schedule appointments or offer basic customer support. Operators are trained to follow specific protocols and scripts based on the client's needs, ensuring that callers receive courteous and accurate assistance. This role is essential for businesses that want to maintain 24/7 availability without having in-house staff at all times.

What is the difference between Answering Service Operator vs Customer Service Representative?

AspectAnswering Service OperatorCustomer Service Representative
CredentialsTypically no formal certifications requiredOften requires customer service or communication training
Work EnvironmentCall centers, remote or office settingsRetail, call centers, office settings
Employer & IndustryAnswering service companies, healthcare, emergency servicesRetail, tech, finance, healthcare
Search & Comparison IntentFocus on call handling, message taking, emergency responseFocus on customer interaction, issue resolution

Answering Service Operators primarily handle incoming calls, take messages, and may respond to emergencies, often working in call centers or remote setups. Customer Service Representatives engage directly with customers to resolve issues, provide product information, and support sales. While both roles involve communication skills, Answering Service Operators focus more on call management and message accuracy, whereas Customer Service Representatives emphasize customer interaction and problem-solving.

What are some common challenges Answering Service Operators face and how can they be managed?

Answering Service Operators often handle high call volumes and must quickly adapt to various client industries, which can be challenging. Managing stress, maintaining professionalism, and ensuring accurate message delivery are key aspects of the role. Many operators find it helpful to develop strong multitasking and active listening skills, as well as to stay organized through digital tools provided by their employer. Regular feedback from supervisors and collaboration with team members also support continuous improvement and job satisfaction.

What Does an Answering Service Operator Do?

Answering service operators handle inbound calls for their clients, either through a switchboard or in a call center. As an answering service operator, your job duties include courteously greeting callers, determining the reason for their call, and answering questions or directing their requests to a different department as necessary. Some answering service operators oversee multiple phone lines, so being organized and able to multitask is required. You must also keep a log of the calls in a spreadsheet or database, entering notes and contact information about the call. You sometimes need to take further action, such as contacting a supervisor to resolve difficult situations. Answering service operators may work during regular business hours, or they may receive calls and take messages after-hours.

What are the key skills and qualifications needed to thrive as an Answering Service Operator, and why are they important?

To thrive as an Answering Service Operator, you need excellent verbal communication, active listening skills, and a high school diploma or equivalent. Familiarity with multi-line phone systems and call center software is typically required. Strong interpersonal skills, patience, and attention to detail help operators handle a variety of callers and situations effectively. These skills ensure efficient, accurate message delivery and provide a positive experience for both callers and clients.
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Answering Service Operator jobs near you
Infographic showing various Answering Service Operator job openings in the United States as of June 2026, with employment types broken down into 78% Full Time, 11% Part Time, and 11% Temporary. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $30,000 per year, or $14.4 per hour.

Sales Account Executive

Answering Service Care

Margate, FL • On-site

$24/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 25 days ago

Job description

Join Our Legacy: Sales Account Executive
Company: Answering Service Care
Location: In-office Position at ASC's Margate, FL Headquarters
About Us: Celebrating fifty (50) years in business in 2024, Answering Service Care stands as a testament to dedication, hard work, and commitment. We provide live telephone answering service to several thousand service companies nationwide, including doctors, lawyers, plumbers, electricians, and HVAC contractors, just to name a few. As a family-owned and operated business, we believe in the importance of relationships, both with our clients and our team members. Our core values and amazing company culture have been the foundation of our half-century legacy.
What you will do:
Answering Service Care is seeking a highly motivated, self-starting Sales Account Executive. If you're someone who enjoys building connections, spotting opportunities, and taking initiative to grow business through thoughtful outreach, we'd love to meet you!
Key Responsibilities:
  • Proactively generate and convert new business opportunities by researching prospects, engaging through cold outreach, industry associations, Linkedin, and client referrals, with a focus on building lasting, value-driven relationships.
  • Conduct in-depth research on prospective clients; reviewing websites, services, and industry insights to craft relevant, personalized outreach
  • Deliver confident, consultative sales presentations tailoring value add solutions to meet client needs
  • Meet and exceed individual sales goals and KPIs
  • Maintain clean records and activity logs in CRM systems like HubSpot and Monday.com
  • Stay on top of trends in the answering service space to position ASC as the trusted solution
  • Work cross-functionally with key stakeholders around the company to improve the onboarding and overall client experience

Qualifications:
  • Demonstrated success in a previous sales role, especially outbound sales campaigns, is preferred.
  • Proven experience using Customer Relationship Management (CRM) systems is essential.
  • Outstanding verbal and written communication skills.
  • Exceptional interpersonal skills, fostering positive relationships with team members with a proactive approach to collaboration
  • Positive attitude and reactive to coaching
  • Inquisitive mindset, actively seeking and embracing new ideas to enhance our service offerings.
  • Ability to thrive in a fast-paced environment and manage multiple tasks simultaneously.
  • Strong self-motivation and a drive to consistently achieve targets.
  • Excellent problem-solving skills with a solution-oriented mindset.
  • Proven ability in negotiation techniques.
  • Proficient in using various computer applications, including CRM, word processing, spreadsheets, email, social media, and collaboration tools like Slack.
  • Aptitude for quickly mastering industry-specific and internal computer programs.
  • Business to Business Sales Experience.

What We Offer:
  • 401k with company match (50% match)
  • Paid holiday/vacation/personal time
  • Direct deposit (paid weekly)
  • Health/Dental/Vision/Supplemental Insurance
  • Fully Sponsored Employee Assistance Program (free to ALL employees)
  • Childcare Reimbursement (up to $375 per month)
  • Gym membership reimbursement (up to $15 per month)
  • Twenty (20) year trip of a lifetime anywhere in the world you want to go with a companion!
  • And many more benefits!

Rate of Pay: $24.00/hour + Commission
Schedule: 9:30 am - 6 pm, Monday-Friday (Must be flexible to rotate on call on weekends)
At Shooster Holdings, inclusion and opportunity go hand in hand. We are proud to be an Equal Opportunity Employer and welcome applicants of all backgrounds, abilities, and beliefs. Need an accommodation? Just reach out to people@shoosterholdings.com

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