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Answering Service Operator Jobs (NOW HIRING)

Apello

Answering Service Agent (Bilingual)

UT · On-site +1

$15 - $18.75/hr

As a Live Answering Service, we answer incoming calls for 500+ businesses 24/7 as remote ... Schedule flexibility * Remote work opportunities (after 90 days) TELEPHONE OPERATOR ...

Apello

Answering Service Agent (Bilingual)

UT · Remote

$16 - $20/hr

As a Live Answering Service, we answer incoming calls for 500+ businesses 24/7 as remote ... Schedule flexibility * Remote work opportunities (after 90 days) TELEPHONE OPERATOR ...

Apello

Answering Service Agent (Bilingual)

UT · On-site

$16.25 - $20.50/hr

As a Live Answering Service, we answer incoming calls for 500+ businesses 24/7 as remote ... Schedule flexibility * Remote work opportunities (after 90 days) TELEPHONE OPERATOR ...

Apello

Answering Service Agent (Bilingual)

UT · On-site

$16 - $20/hr

As a Live Answering Service, we answer incoming calls for 500+ businesses 24/7 as remote ... Schedule flexibility * Remote work opportunities (after 90 days) TELEPHONE OPERATOR ...

Apello

Answering Service Agent (Bilingual)

UT · On-site +1

$16 - $20/hr

As a Live Answering Service, we answer incoming calls for 500+ businesses 24/7 as remote ... Schedule flexibility * Remote work opportunities (after 90 days) TELEPHONE OPERATOR ...

Apello

Answering Service Agent (Bilingual)

UT · Remote

$16 - $20/hr

As a Live Answering Service, we answer incoming calls for 500+ businesses 24/7 as remote ... Schedule flexibility * Remote work opportunities (after 90 days) TELEPHONE OPERATOR ...

Witt O'Brien's

Answering Service Responder I

Ogden, UT · On-site

$41K - $52K/yr

Answering Service Responder - Level I Position Summary Our office needs a reliable and talented ... Your work as an operator will make a real difference as you provide assistance to various clients ...

Witt O'Brien's

Answering Service Responder I

Ogden, UT

$41K - $52K/yr

Answering Service Responder - Level I Position Summary Our office needs a reliable and talented ... Your work as an operator will make a real difference as you provide assistance to various clients ...

Answering Service Care

Billing Specialist

Margate, FL · On-site

$22/hr

... answering service to several thousand service companies nationwide, including doctors, lawyers, plumbers, electricians, and HVAC contractors, just to name a few. As a family-owned and operated ...

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Answering Service Operator information

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How much do answering service operator jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for answering service operator in the United States is $14.42, according to ZipRecruiter salary data. Most workers in this role earn between $13.46 and $15.38 per hour, depending on experience, location, and employer.

What is an answering service operator?

An answering service operator is a professional who answers phone calls on behalf of businesses or individuals, often outside of regular business hours. They handle messages, provide information, transfer calls, and sometimes schedule appointments or offer basic customer support. Operators are trained to follow specific protocols and scripts based on the client's needs, ensuring that callers receive courteous and accurate assistance. This role is essential for businesses that want to maintain 24/7 availability without having in-house staff at all times.

What does an answering service operator do?

Answering service operators handle inbound calls for their clients, either through a switchboard or in a call center. As an answering service operator, your job duties include courteously greeting callers, determining the reason for their call, and answering questions or directing their requests to a different department as necessary. Some answering service operators oversee multiple phone lines, so being organized and able to multitask is required. You must also keep a log of the calls in a spreadsheet or database, entering notes and contact information about the call. You sometimes need to take further action, such as contacting a supervisor to resolve difficult situations. Answering service operators may work during regular business hours, or they may receive calls and take messages after-hours.

What are the key skills and qualifications needed to thrive as an answering service operator, and why are they important?

To thrive as an Answering Service Operator, you need excellent verbal communication, active listening skills, and a high school diploma or equivalent. Familiarity with multi-line phone systems and call center software is typically required. Strong interpersonal skills, patience, and attention to detail help operators handle a variety of callers and situations effectively. These skills ensure efficient, accurate message delivery and provide a positive experience for both callers and clients.

What are some common challenges answering service operators face and how can they be managed?

Answering Service Operators often handle high call volumes and must quickly adapt to various client industries, which can be challenging. Managing stress, maintaining professionalism, and ensuring accurate message delivery are key aspects of the role. Many operators find it helpful to develop strong multitasking and active listening skills, as well as to stay organized through digital tools provided by their employer. Regular feedback from supervisors and collaboration with team members also support continuous improvement and job satisfaction.

What is the difference between Answering Service Operator vs Customer Service Representative?

AspectAnswering Service OperatorCustomer Service Representative
CredentialsTypically no formal certifications requiredOften requires customer service or communication training
Work EnvironmentCall centers, remote or office settingsRetail, call centers, office settings
Employer & IndustryAnswering service companies, healthcare, emergency servicesRetail, tech, finance, healthcare
Search & Comparison IntentFocus on call handling, message taking, emergency responseFocus on customer interaction, issue resolution

Answering Service Operators primarily handle incoming calls, take messages, and may respond to emergencies, often working in call centers or remote setups. Customer Service Representatives engage directly with customers to resolve issues, provide product information, and support sales. While both roles involve communication skills, Answering Service Operators focus more on call management and message accuracy, whereas Customer Service Representatives emphasize customer interaction and problem-solving.

What is the average pay for answering service operators?

Answering service operators typically earn an average hourly wage of around $12 to $15, with annual salaries ranging from approximately $25,000 to $31,000. Pay can vary based on experience, location, and whether the role involves night or weekend shifts, which may offer higher compensation.
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Answering Service Operator jobs near you
Infographic showing various Answering Service Operator job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $30,000 per year, or $14.4 per hour.

Answering Service Agent (Bilingual)

UT • On-site, Remote

Apello
Telecommunications • 11 - 50 employees
Learn more about Apelloexternal

$15 - $18.75/hr

Part-time

Medical, Dental, Vision, Life, PTO

Re-posted 26 days ago

Job description

Apello is a Live Answering Service that has been serving businesses for over 80 years. Be a part of our small company providing a unique service for small to medium size businesses. As a Live Answering Service, we answer incoming calls for 500+ businesses 24/7 as remote receptionists and dispatchers. Our live answering service helps our business customers to provide better, 24/7 service for their customers.
The businesses we serve cover many industries including:
  • Health Care,
  • Heating and Air Conditioning companies,
  • Mechanical and Technical Service companies,
  • Lawyers,
  • Property Management,
  • Government Agencies,
  • and many others.

All of our clients are different so all of our calls are different. As calls come in, we use sophisticated software to gather information specified by each business we answer for and dispatch the calls according to their instructions. The is absolutely NO SELLING!
Our company is small and flexible. Every employee is important and valued. Benefits include:
  • Medical, dental and vision insurance (30+ hours/week required)
  • Life insurance (30+ hours/week required)
  • Paid vacation
  • Schedule flexibility
  • Remote work opportunities (after 90 days)

TELEPHONE OPERATOR RESPONSIBILITIES
  • Answer calls and take messages on a computer
  • Use Apello's software to determine what information to collect from callers.
  • Use Apello's software to determine when and how to relay messages to our clients (phone, text, email etc.)
  • Give out information to callers as directed
  • Interact with callers in a courteous, professional and helpful manner

Work Schedule:
Part Time
Swing / Graveyard
Specific Hours Range Required:
SUNDAY - WEDNESDAY: 6pm - 2:30am, - and - Thursday: 11pm - 7am - Mountain Time
Weekend Day Required: SUNDAY
Requirements
LOCATION REQUIREMENTS:
Live in the following states:
Idaho
Iowa
Montana
Ohio
Utah
Texas
Virginia
SCHEDULE REQUIREMENTS:
Apello provides service 24/7, 365 days per year. Telephone Operators are required to work:
Weekends:
One weekend day EVERY week - either Saturday or Sunday. See specific requirements above. This is every week. It is NOT rotating.
Holidays:
Apello provides service on ALL major holidays. Telephone Operators are required to work on some holidays.
SKILLS/QUALIFICATIONS:
  • Must speak fluent Spanish and English
  • Type 35+ WPM
  • Good grammar and spelling
  • Excellent customer service skills
  • Patience
  • Detail Oriented
  • Ability to make good decisions in the absence of specific instructions

EDUCATION/EXPERIENCE:
  • Previous work experience preferred
  • Experience assisting customers over the phone is preferred but not required
  • High School diploma preferred, but Apello does employee high performing High School students

REMOTE WORK REQUIREMENTS:
  • You must be able to train and work in either our Salt Lake City or Saint George UTAH offices for 90 days prior to working remotely. Food and lodging will not be provided.
  • You must have a quiet, private work environment with a door that can be closed. Other adults, children, or pets may not be present in the room with you while you are working.
  • You must provide your own desktop or laptop computer with approved antivirus software including a subscription for updates
  • You must provide your own high-speed internet connection.
  • You must have a phone (can be a cell phone) that you can use for calls when needed
  • You must have a shredder
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About APELLO

Sourced by ZipRecruiter

Industry

Telecommunications

Company size

11 - 50 Employees

Headquarters location

Salt Lake City, UT, US

Year founded

1934

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