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Answering Service Operator Jobs in Florida (NOW HIRING)

Answering Service Care

Sales Account Executive

Margate, FL · On-site

$24/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... answering service to several thousand service companies nationwide, including doctors, lawyers, plumbers, electricians, and HVAC contractors, just to name a few. As a family-owned and operated ...

Answering Service Care

Billing Specialist

Margate, FL · On-site

$22/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... answering service to several thousand service companies nationwide, including doctors, lawyers, plumbers, electricians, and HVAC contractors, just to name a few. As a family-owned and operated ...

AnswerAide

Customer Service Representative

Saint Augustine, FL

$14 - $19/hr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

If this sounds like the right customer service opportunity as a phone operator for you, apply today ! ABOUT ANSWER AIDE AnswerAide is a dedicated provider of 24/7 telephone answering services and ...

Answer Aide

Customer Service Representative

Saint Augustine, FL · On-site +1

$13 - $16/hr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

If this sounds like the right customer service opportunity as a phone operator for you, apply today ! ABOUT ANSWER AIDE AnswerAide is a dedicated provider of 24/7 telephone answering services and ...

Answer Aide

Customer Service Representative

Saint Augustine, FL · On-site +1

$13 - $16/hr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

If this sounds like the right customer service opportunity as a phone operator for you, apply today ! ABOUT ANSWER AIDE AnswerAide is a dedicated provider of 24/7 telephone answering services and ...

Answer Aide

Customer Service Representative

Saint Augustine, FL · On-site +1

$13 - $16/hr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

If this sounds like the right customer service opportunity as a phone operator for you, apply today ! ABOUT ANSWER AIDE AnswerAide is a dedicated provider of 24/7 telephone answering services and ...

Everglades Equipment Group

Service Writer

Plant City, FL · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Founded in 1963, Everglades Equipment Group is a family owned and operated full-service John Deere ... answering service phone calls Maintains accessories and supplies and prepares replacement orders ...

Everglades Equipment Group

Service Writer

Plant City, FL · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Plant City, FL 33567 Founded in 1963, Everglades Equipment Group is a family owned and operated ... * Assist in answering service phone calls * Maintains accessories and supplies and prepares ...

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All JobsAnswering Service Operator JobsAnswering Service Operator Jobs in Florida

Answering Service Operator information

See Florida salary details

$8

$10

$12

How much do answering service operator jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for answering service operator in Florida is $10.78, according to ZipRecruiter salary data. Most workers in this role earn between $10.05 and $11.49 per hour, depending on experience, location, and employer.

What is an answering service operator?

An answering service operator is a professional who answers phone calls on behalf of businesses or individuals, often outside of regular business hours. They handle messages, provide information, transfer calls, and sometimes schedule appointments or offer basic customer support. Operators are trained to follow specific protocols and scripts based on the client's needs, ensuring that callers receive courteous and accurate assistance. This role is essential for businesses that want to maintain 24/7 availability without having in-house staff at all times.

What does an answering service operator do?

Answering service operators handle inbound calls for their clients, either through a switchboard or in a call center. As an answering service operator, your job duties include courteously greeting callers, determining the reason for their call, and answering questions or directing their requests to a different department as necessary. Some answering service operators oversee multiple phone lines, so being organized and able to multitask is required. You must also keep a log of the calls in a spreadsheet or database, entering notes and contact information about the call. You sometimes need to take further action, such as contacting a supervisor to resolve difficult situations. Answering service operators may work during regular business hours, or they may receive calls and take messages after-hours.

What are the key skills and qualifications needed to thrive as an answering service operator, and why are they important?

To thrive as an Answering Service Operator, you need excellent verbal communication, active listening skills, and a high school diploma or equivalent. Familiarity with multi-line phone systems and call center software is typically required. Strong interpersonal skills, patience, and attention to detail help operators handle a variety of callers and situations effectively. These skills ensure efficient, accurate message delivery and provide a positive experience for both callers and clients.

What are some common challenges answering service operators face and how can they be managed?

Answering Service Operators often handle high call volumes and must quickly adapt to various client industries, which can be challenging. Managing stress, maintaining professionalism, and ensuring accurate message delivery are key aspects of the role. Many operators find it helpful to develop strong multitasking and active listening skills, as well as to stay organized through digital tools provided by their employer. Regular feedback from supervisors and collaboration with team members also support continuous improvement and job satisfaction.

What is the difference between Answering Service Operator vs Customer Service Representative?

AspectAnswering Service OperatorCustomer Service Representative
CredentialsTypically no formal certifications requiredOften requires customer service or communication training
Work EnvironmentCall centers, remote or office settingsRetail, call centers, office settings
Employer & IndustryAnswering service companies, healthcare, emergency servicesRetail, tech, finance, healthcare
Search & Comparison IntentFocus on call handling, message taking, emergency responseFocus on customer interaction, issue resolution

Answering Service Operators primarily handle incoming calls, take messages, and may respond to emergencies, often working in call centers or remote setups. Customer Service Representatives engage directly with customers to resolve issues, provide product information, and support sales. While both roles involve communication skills, Answering Service Operators focus more on call management and message accuracy, whereas Customer Service Representatives emphasize customer interaction and problem-solving.

What is the average pay for answering service operators?

Answering service operators typically earn an average hourly wage of around $12 to $15, with annual salaries ranging from approximately $25,000 to $31,000. Pay can vary based on experience, location, and whether the role involves night or weekend shifts, which may offer higher compensation.
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Answering Service Operator jobs near you
Infographic showing various Answering Service Operator job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $22,418 per year, or $10.8 per hour.

Customer Service Representative - Call Center

Answering Service Care

Margate, FL • On-site

$16/hr

Other

Medical, Dental, Vision, PTO

Posted 18 days ago

Job description

Customer Service Representative - Inbound Call Center
Answering Service Care is hiring Customer Service Representatives for our FL, NJ and NC offices! In this role, you will answer calls, take accurate messages, schedule appointments, transfer calls, and help customers from industries such as medical, legal, home services, real estate, and business services.
This is a good fit if you have experience as a customer service representative, receptionist, front desk associate, medical receptionist, call center agent, dispatcher, or office assistant.
Earn weekly performance bonuses by exceeding performance expectations (starting at $2.75/hr above New Hire Starting Pay)
Pay
  • Starting at
    • Margate, FL = $16.00/hr + Weekly performance bonus (starting at $2.75/hr)
    • Rocky Mount, NC = $15.00/hr + Weekly performance bonus (starting at $2.75/hr)
    • Hamilton Township, NJ = $18.00/hr + Weekly performance bonus (starting at $2.75/hr)
  • + $0.50/hr after 4 months
  • Weekly direct deposit
Location
  • On-site in our offices in Margate, FL, Hamilton Township, NJ and Rocky Mount, NC
Why Join Answering Service Care
ASC has served businesses for more than 50 years and supports thousands of clients nationwide. We train our agents to handle calls across multiple industries and provide a path to grow into senior agent, quality, training, team lead, and operations roles.
Walk-ins are welcome Monday-Friday, 9:00 AM-5:00 PM, or you can apply online today.
A Legacy of Excellence in Customer Service
For over 50 years, Answering Service Care (ASC) has been a trusted live answering service for more than 4,000 businesses nationwide. From law firms and contractors to medical offices, franchises, insurance agencies, and more, we provide professional, reliable customer service across all industries.
As a third-generation family business, ASC is built on a people-first culture, where long-term relationships-with both clients and employees-are at the core of what we do. Many of our team members and clients have been with us for more than 20 years. With nearly 200 employees across three offices in New Jersey, North Carolina, and Florida, we take pride in training skilled customer service professionals to provide:
  • Warm, professional call handling
  • Lead intakes
  • Appointment scheduling
  • Call transfers and accurate message relay
  • Live chat, SMS, and email support
At ASC, we get it, so our clients don't have to, and we want you to be part of our growing team.
What You'll Do
  • Answer inbound calls with professionalism, warmth, and accuracy
  • Take messages, gather details, and document information clearly
  • Schedule appointments and route calls to the right person or business
  • Follow client-specific instructions and call scripts
  • Use multiple computer systems while staying focused on the caller
  • Support calls, live chat, SMS, and email when needed
  • Stay calm and helpful during urgent or high-volume situations
What We're Looking For
  • Strong phone voice and written communication
  • Customer service, receptionist, front desk, call center, or office experience preferred
  • Comfortable typing, using computers, and moving between systems
  • Detail-oriented and able to follow instructions accurately
  • Patient, empathetic, and steady under pressure
  • Reliable attendance and a professional attitude
Benefits
  • Health, dental, and vision coverage for full-time employees
  • PTO starts accruing on day one
  • Employee Assistance Program
  • Training and development resources
  • Childcare reimbursement
  • Gym membership reimbursement
  • Advancement opportunities
Core Values
  • Professionalism: Our foundation is built upon the pillars of integrity, respect, and a dedication to uphold the highest standards in every interaction.
  • Always Improving - We navigate an evolving business landscape with agility, adapting swiftly to meet our clients' needs.
  • T.E.A.M. (Together Everyone Achieves More) - As a third-generation, family-owned business operated by the Shooster Family, we foster a work environment where our team is family, and our family is ever-growing.
  • Innovation - We embrace cutting-edge solutions to continuously enhance customer experiences and streamline operations.
  • Growth Opportunities: Here, career paths are illuminated with possibilities. We believe in nurturing the potential of every individual and offer tailored growth trajectories, ensuring your professional journey aligns with your aspirations.

Join Our Team
Ready to work for a company that values your talent and hard work? Apply now and take the next step in your career with Answering Service Care.

Apply