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Pbx Operator Jobs in Florida (NOW HIRING)

Grand Beach Suites Hotel

PBX OPERATOR

Miami Beach, FL · On-site

$15/hr

Job Summary The PBX Operator is responsible for records and follows up with makeup calls. Corrects and updates posted information as needed in the system. Assists with the maintenance of directories ...

Vacatia

PBX Operator (Reservations)

Weston, FL

$16/hr

PBX Operator | Join Our Resort Team at The Grandview Resort! Are you friendly, detail-oriented, and passionate about delivering exceptional guest service? Do you enjoy being the voice that connects ...

Vacatia

PBX Operator (Reservations)

Fort Lauderdale, FL · On-site

$16/hr

PBX Operator | Join Our Resort Team at The Grandview Resort! Are you friendly, detail-oriented, and passionate about delivering exceptional guest service? Do you enjoy being the voice that connects ...

Evermore Orlando Resort

PBX Operator

Orlando, FL · On-site

Proficiency in operating PBX systems and telephone switchboards. * Multitasking abilities to efficiently manage multiple calls and inquiries. * Familiarity with resort services, facilities, and local ...

Vacatia

PBX Operator (Reservations)

Weston, FL · On-site

$16/hr

PBX Operator | Join Our Resort Team at The Grandview Resort! Are you friendly, detail-oriented, and passionate about delivering exceptional guest service? Do you enjoy being the voice that connects ...

St. Joe

PBX Operator at Watercolor Inn

FL · On-site

Job Summary The PBX Operator/Switchboard Operator serves as the first point of contact for all callers and guests seeking assistance. The role is responsible for providing prompt, courteous and ...

The Celeste Hotel

PBX Operator

Orlando, FL · On-site

$15/hr

OVERALL RESPONSIBILITIES Main point of contact for all guest inquiries, including answering calls, dispatching, and following up to ensure guest satisfaction. JOB REQUIREMENTS * Ability to ...

West Virginia University Health System

Responsible for operating appropriate telecommunication equipment to provide communication services for the entire hospital. MINIMUM QUALIFICATIONS: EDUCATION, CERTIFICATION, AND/OR LICENSURE: 1. ...

New

Crescent

PBX Operator

Saint Petersburg, FL · On-site

ESSENTIAL JOB FUNCTIONS : * Promptly answer telephone calls, greet callers with a positive and clear voice. Listen to ascertain the correct extension. Reading and using a moderately complex computer ...

The Celeste Hotel

PBX Operator

Orlando, FL

$15/hr

OVERALL RESPONSIBILITIES Main point of contact for all guest inquiries, including answering calls, dispatching, and following up to ensure guest satisfaction. JOB REQUIREMENTS * Ability to ...

The Celeste Hotel

PBX Operator

Orlando, FL

$15/hr

OVERALL RESPONSIBILITIES Main point of contact for all guest inquiries, including answering calls, dispatching, and following up to ensure guest satisfaction. JOB REQUIREMENTS * Ability to ...

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Pbx Operator information

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How much do pbx operator jobs pay per hour?

As of Jul 18, 2026, the average hourly pay for pbx operator in Florida is $14.94, according to ZipRecruiter salary data. Most workers in this role earn between $11.68 and $16.35 per hour, depending on experience, location, and employer.

Is a PBX operator the same as a receptionist?

A PBX operator is responsible for managing internal and external phone systems, routing calls, and operating communication equipment, often requiring technical skills. A receptionist typically handles front-desk duties, greeting visitors, and performing administrative tasks. While both roles involve phone communication, they have different primary responsibilities and skill sets.

What jobs pay 4000 a week without a degree?

A Pbx Operator typically earns less than $4,000 per week, but high-paying roles without a degree include commercial pilots, real estate brokers, and sales managers, who often rely on experience and skills rather than formal education. These jobs may require specialized training, certifications, or licenses and often involve sales, technical skills, or management responsibilities.

What does a PBX operator do?

A PBX operator manages the internal telephone system for an organization, connecting calls, transferring callers, and handling inquiries. They often use a console or phone system and may need good communication skills and knowledge of the company's phone infrastructure.

What is the difference between Pbx Operator vs Receptionist?

AspectPbx OperatorReceptionist
CredentialsHigh school diploma; training in phone systemsHigh school diploma; customer service skills
Work EnvironmentCall centers, corporate offices, hotelsFront desk, corporate offices, medical facilities
Employer & Industry UsageTelecommunications, hospitality, corporateHealthcare, corporate, hospitality
Primary RoleManage phone systems, direct callsGreet visitors, handle inquiries

While both roles involve communication and customer interaction, a Pbx Operator primarily manages phone systems and directs calls within organizations, whereas a Receptionist handles visitor greetings and general front desk duties. The roles often overlap in customer service but differ in specific responsibilities and work environments.

What are PBX Operators?

PBX Operators, or Private Branch Exchange Operators, are responsible for managing incoming and outgoing telephone calls within an organization. They operate a switchboard or computerized phone system to route calls to the appropriate departments or individuals. In addition to handling calls, PBX Operators may take messages, provide information to callers, and perform basic administrative tasks. Their role is essential in ensuring smooth communication within a company, especially in environments with high call volumes.

What are some common challenges PBX Operators face in managing high call volumes, and how can they effectively handle these situations?

PBX Operators often encounter periods of high call volume, especially during peak business hours or special events. Managing multiple incoming lines while maintaining professionalism and accuracy can be challenging. Effective operators rely on strong multitasking skills, prioritize urgent calls, and use standardized scripts to ensure consistency. Familiarity with the PBX system's features, such as call holding and transferring, also helps streamline workflow. Regular training and staying calm under pressure are key to successfully handling these busy periods.

Is being a PBX operator hard?

Being a PBX operator involves managing multiple phone lines, routing calls, and providing customer service, which requires good communication skills and attention to detail. The job typically involves shift work and may require basic technical knowledge of phone systems, but it is generally considered manageable with proper training. The difficulty level varies depending on the work environment and individual experience.

What are the key skills and qualifications needed to thrive as a PBX Operator, and why are they important?

To thrive as a PBX Operator, you need excellent telephone etiquette, multitasking skills, and a high school diploma or equivalent. Familiarity with PBX phone systems, call management software, and office communication tools is typically required. Strong interpersonal skills, attention to detail, and the ability to remain calm under pressure help PBX Operators stand out. These skills ensure efficient communication flow, positive customer experiences, and smooth coordination within organizations.
More about Pbx Operator jobs
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What job categories do people searching Pbx Operator jobs in Florida look for? The top searched job categories for Pbx Operator jobs in Florida are:
What cities in Florida are hiring for Pbx Operator jobs? Cities in Florida with the most Pbx Operator job openings:
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Pbx Operator jobs near you
Infographic showing various Pbx Operator job openings in Florida as of July 2026, with employment types broken down into 47% Full Time, 50% Part Time, 1% Temporary, 1% Contract, and 1% Nights. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $31,082 per year, or $14.9 per hour.

PBX OPERATOR

Grand Beach Suites Hotel

Miami Beach, FL • On-site

$15/hr

Full-time

Re-posted 20 days ago

Job description

Job Summary

The PBX Operator is responsible for records and follows up with makeup calls. Corrects and updates posted information as needed in the system. Assists with the maintenance of directories on-call list and dispatch maintenance and housekeeping staff to guest rooms as needed. Accurately utilizes the features of the PBX consoles, headsets, telephones and other related equipment. Assists with maintaining cleanliness, safety and security of the PBX area. Maintains confidentiality, security and integrity of the guest’s information and organizational data. Provides information to callers as appropriate.

Job Specifications

Qualifications

  • Must have completed High School or GED Diploma
  • Experience in Hospitality
  • At least 1 year switchboard/PBX experience.
  • Minimum of one year experience at Front Desk/guest services, as well as a general knowledge of Front desk and Reservations system and procedures
  • While performing the duties of this job, the associate is regularly required to sit for long periods of time, stand; walk; full dexterity in use hands to touch, handle, or feel; reach with hands and arms; talk or hear
  • The employee must occasionally lift and/or move up to 50 pounds

Job Duties

Job Specific

  • Handle all incoming calls in a timely manner by screening, transferring, and answering appropriately and efficiently.
  • Takes accurate and appropriate messages.
  • Stays informed of current in house groups and property events.
  • Assists the department with various clerical duties as needed.
  • Directs callers to appropriate destination providing a smooth, clear and professionally courteous communication practice.
  • Take guest request and pass on to the appropriate party as well as follow up with the request.
  • Ensures private information is consistent with all privacy policies.
  • Orients and mentors new staff members.
  • Obtains necessary information to direct and transfer calls to correct extensions.
  • Answer incoming calls within 3 rings.
  • Refer to guest by name 3 times during the conversation.
  • Displays excellent telephone etiquette.
  • Answer inquires pertaining to Hotel services and amenities.
  • Coordinates and monitors requests with all departments using "Hotel Expert".
  • Assists Food & Beverage with guest's room service orders.
  • Responds quickly and accurately to disaster and emergency situation as required, remaining calm

General

Promotes and applies teamwork skills at all times

Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance

Is polite, friendly, and helpful to guests, management and fellow Team Members

Executes emergency procedures in accordance with hotel standards

Complies with required safety regulations and procedures

Attends appropriate hotel meetings and training sessions

Maintains cleanliness and excellent condition of equipment and work area

Complies with hotel standards, policies and rules

Recycles whenever possible

Remains current with hotel information and changes

Complies with hotel uniform and grooming standards