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Pbx Operator Jobs in Florida (NOW HIRING)

Larkin Community Hospital

Switchboard Operator

Miami, FL · On-site

$14.25 - $18.25/hr

Description: The PBX operator is responsible in handling our telephone switching system. The job entails basic customer service. The operator must answer and direct incoming calls, route these ...

Larkin Community Hospital

Switchboard Operator

Miami, FL · On-site

$14.25 - $18.25/hr

Description: The PBX operator is responsible in handling our telephone switching system. The job entails basic customer service. The operator must answer and direct incoming calls, route these ...

Mount Sinai Hospital

PBX

Miami Beach, FL · On-site

Telephone Operator Hospital Telecommunications Multiple Opportunities, Full or Part Time #1 Full Time - Sat/Sun 3-11:30 + Tues/Weds 11A-7:30P + On-Call Th/Fr Mid shift #2 Full Time - Monday - Friday ...

Mount Sinai Hospital

PBX

Miami Beach, FL · On-site

Telephone Operator Hospital Telecommunications Multiple Opportunities, Full or Part Time #1 Full Time - Sat/Sun 3-11:30 + Tues/Weds 11A-7:30P + On-Call Th/Fr Mid shift #2 Full Time - Monday - Friday ...

Mount Sinai Medical Center

PBX

Miami Beach, FL · On-site

Telephone Operator Hospital Telecommunications Multiple Opportunities, Full or Part Time #1 Full Time - Sat/Sun 3-11:30 + Tues/Weds 11A-7:30P + On-Call Th/Fr Mid shift #2 Full Time - Monday - Friday ...

West Virginia University Health System

Responsible for operating appropriate telecommunication equipment to provide communication services for the entire hospital. MINIMUM QUALIFICATIONS: EDUCATION, CERTIFICATION, AND/OR LICENSURE: 1. ...

Mount Sinai Medical Center

PBX

Miami Beach, FL · On-site

Telephone Operator Hospital Telecommunications Multiple Opportunities, Full or Part Time #1 Full Time - Sat/Sun 3-11:30 + Tues/Weds 11A-7:30P + On-Call Th/Fr Mid shift #2 Full Time - Monday - Friday ...

St. Joe

Guest Services Communications Coordinator

FL · On-site

$15.25 - $20/hr

Job Summary The PBX Operator/Switchboard Operator serves as the first point of contact for all callers and guests seeking assistance. The role is responsible for providing prompt, courteous and ...

The Karol Hotel

Night Auditor

Clearwater, FL · On-site

$13.25 - $17.75/hr

... PBX operator during shiftFollow all specified procedures to maintain and post a daily balance of all house accounts, including running preliminary reconciliations, detail transactions, and final ...

The Karol Hotel

Night Auditor

Clearwater, FL · On-site

$13.75 - $18.50/hr

Provide relief support to hotel PBX operator during shift * Follow all specified procedures to maintain and post a daily balance of all house accounts, including running preliminary reconciliations ...

The Palms Hotel & Spa

Front Desk Agent - PBX

Miami Beach, FL · On-site

$14 - $17.75/hr

Front Desk Agent - PBX The Palms Hotel & Spa - Miami Beach, FL 33140 Overview Position Type ... As part of this job, this individual is required to: demonstrate good computer skills in operating ...

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Pbx Operator information

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How much do pbx operator jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for pbx operator in Florida is $14.94, according to ZipRecruiter salary data. Most workers in this role earn between $11.68 and $16.35 per hour, depending on experience, location, and employer.

What is the difference between Pbx Operator vs Receptionist?

AspectPbx OperatorReceptionist
CredentialsHigh school diploma; training in phone systemsHigh school diploma; customer service skills
Work EnvironmentCall centers, corporate offices, hotelsFront desk, corporate offices, medical facilities
Employer & Industry UsageTelecommunications, hospitality, corporateHealthcare, corporate, hospitality
Primary RoleManage phone systems, direct callsGreet visitors, handle inquiries

While both roles involve communication and customer interaction, a Pbx Operator primarily manages phone systems and directs calls within organizations, whereas a Receptionist handles visitor greetings and general front desk duties. The roles often overlap in customer service but differ in specific responsibilities and work environments.

What is a PBX operator?

PBX Operators, or Private Branch Exchange Operators, are responsible for managing incoming and outgoing telephone calls within an organization. They operate a switchboard or computerized phone system to route calls to the appropriate departments or individuals. In addition to handling calls, PBX Operators may take messages, provide information to callers, and perform basic administrative tasks. Their role is essential in ensuring smooth communication within a company, especially in environments with high call volumes.

What are some common challenges PBX operators face in managing high call volumes, and how can they effectively handle these situations?

PBX Operators often encounter periods of high call volume, especially during peak business hours or special events. Managing multiple incoming lines while maintaining professionalism and accuracy can be challenging. Effective operators rely on strong multitasking skills, prioritize urgent calls, and use standardized scripts to ensure consistency. Familiarity with the PBX system's features, such as call holding and transferring, also helps streamline workflow. Regular training and staying calm under pressure are key to successfully handling these busy periods.

How do I become a Pbx operator?

To become a PBX operator, candidates typically need a high school diploma or equivalent and should develop strong communication and customer service skills. On-the-job training is common, and familiarity with telephone systems and basic computer skills are often required. Some employers may prefer candidates with previous experience in call centers or administrative roles.

What are the key skills and qualifications needed to thrive as a PBX operator, and why are they important?

To thrive as a PBX Operator, you need excellent telephone etiquette, multitasking skills, and a high school diploma or equivalent. Familiarity with PBX phone systems, call management software, and office communication tools is typically required. Strong interpersonal skills, attention to detail, and the ability to remain calm under pressure help PBX Operators stand out. These skills ensure efficient communication flow, positive customer experiences, and smooth coordination within organizations.
More about Pbx Operator jobs
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What cities in Florida are hiring for Pbx Operator jobs? Cities in Florida with the most Pbx Operator job openings:
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Pbx Operator jobs near you
Infographic showing various Pbx Operator job openings in Florida as of August 2026, with employment types broken down into 51% Full Time, 47% Part Time, 1% Contract, and 1% Nights. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $31,082 per year, or $14.9 per hour.

Overnight Communications Operator (PBX)

Omni Hotels & Resorts

Fort Lauderdale, FL • On-site

Full-time

Posted 8 days ago

Omni Hotels rating

6.8

Company rating: 6.8 out of 10

Based on 145 frontline employees who took The Breakroom Quiz

40th of 108 rated hotels

Job description

Omni Fort Lauderdale Hotel
The Omni Ft. Lauderdale Hotel is a 29-story hotel, located at 1950 Eisenhower Blvd, and connected directly to the Broward County Convention. The property offers 801 guest rooms and suites, multiple restaurants, a vibrant rooftop bar, a sprawling pool, spa, and fitness center. The hotel has over 120,000 square feet of indoor and outdoor meeting and event space, including a grand ballroom, junior ballroom, 25 breakout rooms and pre-function meeting space with waterfront views.
JOB PURPOSE: The PBX Operator is responsible for professionally answering and directing all internal and external calls, handling guest requests, and ensuring timely communication between hotel departments. This role is essential in creating a positive first impression, maintaining efficient communication, and delivering courteous, accurate, and timely service to all guests and associates.
ESSENTIAL JOB FUNCTIONS:
  • Effectively utilize the phone, push-to-talk radios, and alarm systems in the Ideal Services area.

  • Maintain familiarity with all systems and equipment related to Ideal Services.

  • Be familiar with parking procedures.

  • When required, accurately take In-Room Dining orders and enter them into the MICROS POS system.

  • Handle guest scenarios and follow up on all guest requests and concerns, adhering to the service recovery process.

  • Be thoroughly knowledgeable of all Ideal Services/PBX Moments of Service scenarios and execute them according to standard.

  • Protect confidential guest information and guest room key access in accordance with Front Office SOPs.

  • Be generally familiar with check-in and check-out procedures and verbiage.

  • Be familiar with all hotel rate plans, rate codes, and reservation procedures.

  • Maintain a strong knowledge of all hotel amenities.

  • Be well informed about all hotel facilities and hours of operation.

  • Be familiar with the prices of all hotel amenities and items offered.
  • Understand the inter-relationship between different departments (Front Desk, Guest Services, Housekeeping, F&B outlets, Banquets, Sales, Engineering, and Purchasing).

  • Be familiar with local attractions and businesses.

  • Pass on appropriate messages to the correct person in a timely and professional manner.

  • Be knowledgeable about all reservation special packages.

  • Prepare materials for arrivals the next day.

  • Answer the phone and push-to-talk radio with a smile in your voice, greeting both internal and external guests warmly while meeting all reasonable requests.

  • Direct phone calls to the appropriate personnel.

  • Maintain communication with associates from other departments to ensure timely and accurate delivery of guest requests.

  • Perform other duties and special projects as assigned by the management team.

  • Personally address general guest questions and concerns that do not require management attention before transferring calls to others.

  • Respond effectively to emergency situations and system alarms, maintaining a calm composure, contacting appropriate management, and following established procedures.

  • Enter alerts accurately and promptly into Opera and Synergy, and follow up with affected departments to ensure timely resolution.

  • Track and personally deliver wake-up calls in a professional and courteous manner.

  • Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions; complete all required safety training and certifications.

  • Adhere to all company policies and procedures; maintain a clean uniform and professional appearance; maintain confidentiality of proprietary information; and protect company assets.

QUALIFICATIONS:
  • Prior customer service experience required.

  • Strong communication, computer, and organizational skills.

  • Excellent customer service and problem-solving abilities.

  • Maintain a professional business appearance, attitude, and performance.

  • Must be able to work a variety of shifts, including weekends and holidays.

  • Ability to move, bend, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance.

  • Ability to stand, walk, or sit for extended periods or for an entire work shift.

  • Perform repetitive motions, including use of telephone and computer, for extended periods or for an entire shift.

ENVIRONMENT & POSITION ANALYSIS:
  • Stand, walk or sit for an extended period or for an entire work shift.

  • Requires repetitive motion, including utilizing telephone/computer for an extended period or for an entire shift.

TOOLS & EQUIPMENT:
  • Desktop computer (Opera, Alice, SALTO, Synergy, Windows, Microsoft Office), printer, telephone, copier, fax machine

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:
EEOC is the Law Poster.
Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.

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