ZipRecruiter

Log In

1

Hotel Pbx Operator Jobs in Florida (NOW HIRING)

Grand Beach Suites Hotel

PBX OPERATOR

Miami Beach, FL · On-site

$15/hr

Job Summary The PBX Operator is responsible for records and follows up with makeup calls. Corrects ... Answer inquires pertaining to Hotel services and amenities. * Coordinates and monitors requests ...

Mondrian South Beach

PBX Operator

Miami Beach, FL · On-site

Access system to print guest messages on PBX printer and contact Bell Stand for delivery. * Accept ... His whimsical visionary style for the hotel is an homage to the "Sleeping Beauty's Castle." The ...

Mondrian South Beach

PBX Operator

Miami Beach, FL · On-site

Access system to print guest messages on PBX printer and contact Bell Stand for delivery. * Accept ... His whimsical visionary style for the hotel is an homage to the "Sleeping Beauty's Castle." The ...

next page

Showing results 1-20

All JobsHotel Pbx Operator JobsHotel Pbx Operator Jobs in Florida

Hotel Pbx Operator information

See Florida salary details

$8

$14

$20

How much do hotel pbx operator jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for hotel pbx operator in Florida is $14.94, according to ZipRecruiter salary data. Most workers in this role earn between $11.68 and $16.35 per hour, depending on experience, location, and employer.

What is a Hotel PBX operator?

A Hotel PBX Operator is responsible for managing the hotel's telephone switchboard system, handling incoming and outgoing calls, and directing guests and staff to the appropriate departments or individuals. They play a key role in guest service by answering inquiries, taking messages, and sometimes assisting with wake-up calls or emergency communications. PBX Operators must have excellent communication skills, knowledge of hotel procedures, and the ability to remain calm under pressure. Their role ensures effective communication within the hotel and contributes to a positive guest experience.

What are the key skills and qualifications needed to thrive as a hotel PBX operator?

To thrive as a Hotel PBX Operator, you need excellent telephone etiquette, multitasking abilities, and a basic understanding of hotel operations, usually with a high school diploma or equivalent. Familiarity with PBX phone systems, property management software, and reservation platforms is typically required. Outstanding communication, problem-solving, and customer service skills help you manage guest requests and coordinate with various hotel departments. These skills are essential for ensuring smooth guest experiences and efficient internal communication in a hospitality environment.

How does a hotel PBX operator typically interact with other hotel departments during their shift?

A Hotel PBX Operator serves as a central communication hub, frequently coordinating with various departments such as housekeeping, maintenance, and front desk. They relay guest requests, handle internal calls, and ensure urgent issues are directed to the appropriate teams promptly. Effective communication and multitasking are essential, as operators must manage multiple lines and requests simultaneously. This role provides valuable insight into hotel operations and offers opportunities to develop professional relationships across departments.

What is the difference between Hotel Pbx Operator vs Hotel Front Desk Agent?

AspectHotel Pbx OperatorHotel Front Desk Agent
Primary RoleHandles internal and external phone communications, manages the hotel's phone systemAssists guests with check-in/out, reservations, and guest services
Required SkillsCommunication, phone system operation, customer serviceCustomer service, reservation management, communication
Work EnvironmentFront desk area, phone stationsFront desk, lobby, guest rooms
CertificationsNone typically required, some may have hospitality or communication certificationsHospitality or customer service experience preferred

The Hotel Pbx Operator primarily manages phone communications within the hotel, focusing on internal and external calls, while the Hotel Front Desk Agent provides direct guest services, including check-in, check-out, and reservations. Both roles require strong communication skills, but their daily tasks and work environments differ significantly.

Is being a hotel Pbx operator a stressful job?

A hotel Pbx operator manages phone systems and guest communications, which can involve handling multiple calls and urgent requests. The job can be stressful during busy periods or when dealing with difficult guests, but it generally requires good communication skills and the ability to stay calm under pressure.

What are popular job titles related to Hotel Pbx Operator jobs in Florida?

For Hotel Pbx Operator jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Hotel Pbx Operator jobs in Florida look for?

The top searched job categories for Hotel Pbx Operator jobs in Florida are:

What cities in Florida are hiring for Hotel Pbx Operator jobs?

Cities in Florida with the most Hotel Pbx Operator job openings:

Hotel Pbx Operator jobs near you
Infographic showing various Hotel Pbx Operator job openings in Florida as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $31,082 per year, or $14.9 per hour.

PBX OPERATOR

Grand Beach Suites Hotel

Miami Beach, FL • On-site

$15/hr

Full-time

Re-posted 7 days ago

Job description

Job Summary

The PBX Operator is responsible for records and follows up with makeup calls. Corrects and updates posted information as needed in the system. Assists with the maintenance of directories on-call list and dispatch maintenance and housekeeping staff to guest rooms as needed. Accurately utilizes the features of the PBX consoles, headsets, telephones and other related equipment. Assists with maintaining cleanliness, safety and security of the PBX area. Maintains confidentiality, security and integrity of the guest’s information and organizational data. Provides information to callers as appropriate.

Job Specifications

Qualifications

  • Must have completed High School or GED Diploma
  • Experience in Hospitality
  • At least 1 year switchboard/PBX experience.
  • Minimum of one year experience at Front Desk/guest services, as well as a general knowledge of Front desk and Reservations system and procedures
  • While performing the duties of this job, the associate is regularly required to sit for long periods of time, stand; walk; full dexterity in use hands to touch, handle, or feel; reach with hands and arms; talk or hear
  • The employee must occasionally lift and/or move up to 50 pounds

Job Duties

Job Specific

  • Handle all incoming calls in a timely manner by screening, transferring, and answering appropriately and efficiently.
  • Takes accurate and appropriate messages.
  • Stays informed of current in house groups and property events.
  • Assists the department with various clerical duties as needed.
  • Directs callers to appropriate destination providing a smooth, clear and professionally courteous communication practice.
  • Take guest request and pass on to the appropriate party as well as follow up with the request.
  • Ensures private information is consistent with all privacy policies.
  • Orients and mentors new staff members.
  • Obtains necessary information to direct and transfer calls to correct extensions.
  • Answer incoming calls within 3 rings.
  • Refer to guest by name 3 times during the conversation.
  • Displays excellent telephone etiquette.
  • Answer inquires pertaining to Hotel services and amenities.
  • Coordinates and monitors requests with all departments using "Hotel Expert".
  • Assists Food & Beverage with guest's room service orders.
  • Responds quickly and accurately to disaster and emergency situation as required, remaining calm

General

Promotes and applies teamwork skills at all times

Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance

Is polite, friendly, and helpful to guests, management and fellow Team Members

Executes emergency procedures in accordance with hotel standards

Complies with required safety regulations and procedures

Attends appropriate hotel meetings and training sessions

Maintains cleanliness and excellent condition of equipment and work area

Complies with hotel standards, policies and rules

Recycles whenever possible

Remains current with hotel information and changes

Complies with hotel uniform and grooming standards