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Hotel Pbx Operator Jobs (NOW HIRING)

Grand Beach Suites Hotel

PBX OPERATOR

Miami Beach, FL · On-site

$15/hr

Job Summary The PBX Operator is responsible for records and follows up with makeup calls. Corrects ... Answer inquires pertaining to Hotel services and amenities. * Coordinates and monitors requests ...

Stonebridge Companies

PBX Operator

Atlanta, GA · On-site

$18/hr

The PBX Operator is responsible for handling all incoming and outgoing hotel phone calls efficiently, courteously, and professionally while adhering to the hotel's standard operating procedures. This ...

Benchmark

PBX Operator

Riverside, CA

Welcome to The Mission Inn Hotel & Spa, a legendary property in the Pyramid Global Hospitality ... While answering the phones, the PBX Operator is a source of knowledge for the guest for everything ...

Omni Hotels & Resorts

PBX Operator

Nashville, TN · On-site

Omni Nashville Hotel The Omni Nashville Hotel was specially created to be an authentic expression ... QUALIFICATIONS: * Prior customer service experience required, prior PBX/Operator experience ...

Remington Hotels

PBX Operator

Costa Mesa, CA

Make reservations for all future guests for the hotel, restaurant, and spa, using up-selling ... Efficiently operate PBX and accurately connect incoming calls in a professional and efficient ...

The Pueblo of Sandia

LEAD PBX OPERATOR

Albuquerque, NM · On-site

$16.82 - $21.03/hr

... the hotel customers. * Prepares weekly and daily schedule for PBX Operators. * Follows upon ... previous shift/days logs. * Reviews daily staffing requirements and adjusts schedules as assigned.

Benchmark

... and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to ... PBX Operator Dellshire Resort | Opening Spring 2026 Where imagination, wonder, and togetherness ...

Montage Hotels & Resorts

PBX Agent

Laguna Beach, CA · On-site

$22/hr

PBX Operator . SUMMARY The PBX Operator functions as the heartbeat for the hotel, processing all incoming and outgoing communications. We are seeking a motivated and customer service oriented PBX ...

Azul Hospitality

PBX Operator

Koloa, HI

$23 - $26/hr

POSITION PURPOSE The PBX Operator serves as the main point of contact for all guest requests and ... Operate the hotel switchboard in an efficient, courteous, and professional manner to provide ...

AZUL HOSPITALITY MASTER

PBX Operator

Koloa, HI · On-site

$23 - $26/hr

POSITION PURPOSE The PBX Operator serves as the main point of contact for all guest requests and ... Operate the hotel switchboard in an efficient, courteous, and professional manner to provide ...

The Pueblo of Sandia

PBX OPERATOR

Albuquerque, NM

$16.82 - $18.93/hr

The PBX Operator will efficiently distribute calls to various individuals and departments to ensure ... Utilizes the property management system to provide personalized service to the hotel guests.

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How much do hotel pbx operator jobs pay per hour?

As of Jul 4, 2026, the average hourly pay for hotel pbx operator in the United States is $20.00, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $21.88 per hour, depending on experience, location, and employer.

What is a Hotel PBX Operator?

A Hotel PBX Operator is responsible for managing the hotel's telephone switchboard system, handling incoming and outgoing calls, and directing guests and staff to the appropriate departments or individuals. They play a key role in guest service by answering inquiries, taking messages, and sometimes assisting with wake-up calls or emergency communications. PBX Operators must have excellent communication skills, knowledge of hotel procedures, and the ability to remain calm under pressure. Their role ensures effective communication within the hotel and contributes to a positive guest experience.

How does a Hotel PBX Operator typically interact with other hotel departments during their shift?

A Hotel PBX Operator serves as a central communication hub, frequently coordinating with various departments such as housekeeping, maintenance, and front desk. They relay guest requests, handle internal calls, and ensure urgent issues are directed to the appropriate teams promptly. Effective communication and multitasking are essential, as operators must manage multiple lines and requests simultaneously. This role provides valuable insight into hotel operations and offers opportunities to develop professional relationships across departments.

What are the key skills and qualifications needed to thrive as a Hotel PBX Operator, and why are they important?

To thrive as a Hotel PBX Operator, you need excellent telephone etiquette, multitasking abilities, and a basic understanding of hotel operations, usually with a high school diploma or equivalent. Familiarity with PBX phone systems, property management software, and reservation platforms is typically required. Outstanding communication, problem-solving, and customer service skills help you manage guest requests and coordinate with various hotel departments. These skills are essential for ensuring smooth guest experiences and efficient internal communication in a hospitality environment.

What is the difference between Hotel Pbx Operator vs Hotel Front Desk Agent?

AspectHotel Pbx OperatorHotel Front Desk Agent
Primary RoleHandles internal and external phone communications, manages the hotel's phone systemAssists guests with check-in/out, reservations, and guest services
Required SkillsCommunication, phone system operation, customer serviceCustomer service, reservation management, communication
Work EnvironmentFront desk area, phone stationsFront desk, lobby, guest rooms
CertificationsNone typically required, some may have hospitality or communication certificationsHospitality or customer service experience preferred

The Hotel Pbx Operator primarily manages phone communications within the hotel, focusing on internal and external calls, while the Hotel Front Desk Agent provides direct guest services, including check-in, check-out, and reservations. Both roles require strong communication skills, but their daily tasks and work environments differ significantly.

What cities are hiring for Hotel Pbx Operator jobs? Cities with the most Hotel Pbx Operator job openings:
What states have the most Hotel Pbx Operator jobs? States with the most job openings for Hotel Pbx Operator jobs include:
What job categories do people searching Hotel Pbx Operator jobs look for? The top searched job categories for Hotel Pbx Operator jobs are:
Hotel Pbx Operator jobs near you
Infographic showing various Hotel Pbx Operator job openings in the United States as of June 2026, with employment types broken down into 94% Full Time, and 6% Contract. Highlights an 96% Physical, and 4% Remote job distribution, with an average salary of $41,593 per year, or $20 per hour.
Pbx Operator - Hotel

Pbx Operator - Hotel

Renaissance Baltimore Harborplace Hotel

Baltimore, MD • On-site

Full-time

Posted 29 days ago

Job description

Description
The Renaissance Baltimore Harborplace Hotel is looking for a PBX Operator to join our wonderful team. In this role, you will manage the hotel's telephone system and act as a central point of communication by answering, routing, and relaying calls, messages, and guest requests promptly and professionally.
Responsibilities include coordinating wake-up calls, providing general guest information, and communicating with departments such as housekeeping and engineering via phone, radio, and computer systems.
This position handles both internal and external calls to support smooth and efficient guest service and may also assist the front desk as needed. Strong communication and computer skills, along with the ability to stay composed and professional in a fast-paced environment, are essential.
If this sounds like a good fit for you, we want to meet you. Apply today!
Responsibilities
• Call Management: Answer, screen, and transfer all incoming calls (internal & external) to the correct extensions or departments.
• Guest Services: Handle wake-up calls, take messages, provide hotel/local information, process requests (room service, maintenance), and log issues for follow-up.
• Communication Hub: Act as a dispatcher for staff using radios/pagers, relaying urgent messages to security, housekeeping, engineering, etc..
• Administrative Tasks: Perform data entry, maintain call logs, update guest records, and potentially assist with front desk tasks like check-ins/outs.
• Emergency Response: Follow hotel procedures, acting as the central point for emergencies (e.g., calling 911).
Qualifications
Essential Skills & Qualifications:
• Excellent verbal communication, active listening, and interpersonal skills.
• Proficiency with phone systems (PBX), computers, and potentially hotel Property Management Systems (PMS).
• Ability to multitask, stay calm, and resolve issues under pressure.
• Strong attention to detail for accurate message taking and data entry.
• High school diploma or equivalent, with prior hospitality or call center experience often preferred.
• Marriott experience ideal
Work Environment:
• Primarily indoors at a switchboard console, requiring focus and repetition.
• Can be busy and stressful, with the need for a professional appearance and adherence to company standards.

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