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Hotel Pbx Operator Jobs (NOW HIRING)

Grand Beach Suites Hotel

PBX OPERATOR

Miami Beach, FL · On-site

$15/hr

Job Summary The PBX Operator is responsible for records and follows up with makeup calls. Corrects ... Answer inquires pertaining to Hotel services and amenities. * Coordinates and monitors requests ...

Montage Hotels & Resorts

PBX Operator

Bluffton, SC · On-site

PBX Operator SUMMARY The PBX Operator functions as the heartbeat for the hotel, processing all incoming and outgoing communications. We are seeking a motivated and customer service oriented PBX ...

Montage International

PBX Operator

Bluffton, SC · On-site

PBX Operator SUMMARY The PBX Operator functions as the heartbeat for the hotel, processing all incoming and outgoing communications. We are seeking a motivated and customer service oriented PBX ...

Grand Hyatt Kauai

PBX Operator - Part Time

Koloa, HI · On-site

$27.92/hr

The PBX Operator must work well handling a high volume of calls and should be comfortable and able to answer questions relating to the hotel. 90 Day Probationary Rate: $23.73 per hour / Hourly Rate ...

Omni Hotels & Resorts

PBX Operator

Nashville, TN · On-site

Omni Nashville Hotel The Omni Nashville Hotel was specially created to be an authentic expression ... QUALIFICATIONS: * Prior customer service experience required, prior PBX/Operator experience ...

Stonebridge Companies

PBX Operator

Hampton, NY · On-site

$25.46 - $29.46/hr

The PBX Operator is responsible for handling all incoming and outgoing hotel phone calls efficiently, courteously, and professionally while adhering to the hotel's standard operating procedures. This ...

Benchmark

PBX Operator

Riverside, CA

Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides ... While answering the phones, the PBX Operator is a source of knowledge for the guest for everything ...

Stonebridge Companies

PBX Operator

Hampton, NY

$25.46 - $29.46/hr

The PBX Operator is responsible for handling all incoming and outgoing hotel phone calls efficiently, courteously, and professionally while adhering to the hotel's standard operating procedures. This ...

Hyatt

PBX Operator - Part Time

Koloa, HI

$27.92/hr

The PBX Operator must work well handling a high volume of calls and should be comfortable and able to answer questions relating to the hotel. 90 Day Probationary Rate: $23.73 per hour / Hourly Rate ...

Highgate Hotels

PBX Operator

Fort Worth, TX

Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes ... The PBX Operator is responsible for ensuring efficient communication within, to and from the hotel ...

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Hotel Pbx Operator information

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How much do hotel pbx operator jobs pay per hour?

As of Jul 25, 2026, the average hourly pay for hotel pbx operator in the United States is $20.00, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $21.88 per hour, depending on experience, location, and employer.

What is a Hotel PBX Operator?

A Hotel PBX Operator is responsible for managing the hotel's telephone switchboard system, handling incoming and outgoing calls, and directing guests and staff to the appropriate departments or individuals. They play a key role in guest service by answering inquiries, taking messages, and sometimes assisting with wake-up calls or emergency communications. PBX Operators must have excellent communication skills, knowledge of hotel procedures, and the ability to remain calm under pressure. Their role ensures effective communication within the hotel and contributes to a positive guest experience.

How does a Hotel PBX Operator typically interact with other hotel departments during their shift?

A Hotel PBX Operator serves as a central communication hub, frequently coordinating with various departments such as housekeeping, maintenance, and front desk. They relay guest requests, handle internal calls, and ensure urgent issues are directed to the appropriate teams promptly. Effective communication and multitasking are essential, as operators must manage multiple lines and requests simultaneously. This role provides valuable insight into hotel operations and offers opportunities to develop professional relationships across departments.

What are the key skills and qualifications needed to thrive as a Hotel PBX Operator, and why are they important?

To thrive as a Hotel PBX Operator, you need excellent telephone etiquette, multitasking abilities, and a basic understanding of hotel operations, usually with a high school diploma or equivalent. Familiarity with PBX phone systems, property management software, and reservation platforms is typically required. Outstanding communication, problem-solving, and customer service skills help you manage guest requests and coordinate with various hotel departments. These skills are essential for ensuring smooth guest experiences and efficient internal communication in a hospitality environment.

What is the difference between Hotel Pbx Operator vs Hotel Front Desk Agent?

AspectHotel Pbx OperatorHotel Front Desk Agent
Primary RoleHandles internal and external phone communications, manages the hotel's phone systemAssists guests with check-in/out, reservations, and guest services
Required SkillsCommunication, phone system operation, customer serviceCustomer service, reservation management, communication
Work EnvironmentFront desk area, phone stationsFront desk, lobby, guest rooms
CertificationsNone typically required, some may have hospitality or communication certificationsHospitality or customer service experience preferred

The Hotel Pbx Operator primarily manages phone communications within the hotel, focusing on internal and external calls, while the Hotel Front Desk Agent provides direct guest services, including check-in, check-out, and reservations. Both roles require strong communication skills, but their daily tasks and work environments differ significantly.

What cities are hiring for Hotel Pbx Operator jobs? Cities with the most Hotel Pbx Operator job openings:
What states have the most Hotel Pbx Operator jobs? States with the most job openings for Hotel Pbx Operator jobs include:
What job categories do people searching Hotel Pbx Operator jobs look for? The top searched job categories for Hotel Pbx Operator jobs are:
Hotel Pbx Operator jobs near you
Infographic showing various Hotel Pbx Operator job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 66% Full Time, 28% Part Time, 1% Temporary, and 4% Contract. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $41,593 per year, or $20 per hour.

Hotel PBX Operator/ AYS

Marriott Hotel - Mobile

Mobile, AL

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 18 days ago

Job description

Ascent Hospitality has an extensive portfolio of hotels and a strong pipeline of new properties and acquisitions, but we’re not about numbers…we’re about people and that remains our foundation. Our culture expresses a memorable experience for all of our Team Members and guests alike. So we’re constantly looking for individuals who work well together for a unified purpose. For our leadership, we’re looking for accomplished individuals with a passion to serve others, strong communicators who clearly understand the needs of others and trendsetters who excel at challenges and change. If this is what you’re all about, consider joining our Team.
Ascent Hospitality is looking for a uniquely qualified hospitality leader to be our PBX Operator!
The operator serves as the primary point of contact for incoming and outgoing calls, efficiently directing inquiries to the appropriate departments or personnel. They play a pivotal role in providing guests with information about hotel amenities, services, and local attractions, as well as assisting with reservations and guest requests. Operators also facilitate internal communication among different hotel departments to ensure seamless operations. Additionally, they manage communication systems like switchboards and voicemail, ensuring they operate smoothly. During emergencies, operators act as a crucial link for disseminating information and coordinating responses according to hotel protocols. Their role requires strong customer service skills, effective problem-solving abilities, and meticulous attention to detail in maintaining accurate records and handling administrative tasks.
BENEFITS:
  • Competitive Salary!
  • Benefits - Health, Dental, Vision, Life Insurance, and other supplemental options!
  • 401k with employer MATCH!
  • Paid PTO!
  • Uniforms Provided for most positions!
  • Team Member Hotel Discount Program!

ESSENTIAL FUNCTIONS:
  • Promptly and professionally answer incoming calls, directing them to the appropriate departments or individuals.
  • Provide information to guests about hotel facilities, services, and local attractions; assist with inquiries and reservations.
  • Facilitate communication between hotel departments for efficient coordination.
  • Act as a point of contact during emergencies, following established protocols for communication and response.
  • Operate and maintain hotel communication systems such as switchboards and voicemail.
  • Deliver exceptional customer service by being courteous, helpful, and responsive.
  • Perform administrative tasks including logging calls, updating guest information, and maintaining accurate records.
  • Resolve guest concerns or issues related to telephone services or communication needs promptly

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES:
  • Proficiency in operating hotel communication systems such as switchboards, intercoms, and voicemail.
  • Strong customer service skills to provide courteous and efficient assistance to guests.
  • Effective problem-solving abilities to address guest inquiries and resolve issues promptly.
  • Ability to multitask and manage multiple responsibilities, including handling calls and coordinating internal communications.
  • Attention to detail in maintaining accurate records and updating guest information.
  • Knowledge of hotel emergency procedures and the ability to remain calm and follow protocols during emergencies.
  • Collaboration skills to work effectively with other hotel departments and personnel.
  • Adaptability to work in a fast-paced environment, including evenings, weekends, and holidays.
  • Basic computer proficiency for tasks like data entry and accessing guest information systems.

PHYSICAL DEMANDS:
  • Prolonged periods of sitting at a desk while operating communication systems and performing administrative tasks.
  • Use of manual dexterity and hand-eye coordination for operating telephones, computers, and other equipment.
  • Occasional walking within the front desk area or office to assist guests or retrieve information.
  • Some standing may be required for tasks away from the desk or while assisting guests in person.
QUALIFICATION STANDARDS:
  • Previous experience in customer service or receptionist roles preferred.
  • Excellent verbal communication skills for effective interaction with guests and colleagues.
  • Strong focus on providing exceptional customer service and ensuring guest satisfaction.
  • Basic computer proficiency, including familiarity with office applications and reservation systems.
  • Ability to multitask and handle multiple responsibilities simultaneously.
  • Attention to detail in maintaining accurate records and updating guest information.
  • Effective problem-solving skills to resolve guest inquiries and issues promptly.
  • Adaptability to work varying shifts, including evenings, weekends, and holidays as required in hospitality settings.
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