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Hotel Pbx Operator Jobs (NOW HIRING)

The Jefferson Hotel

PBX Operator

Richmond, VA

The Jefferson Hotel is seeking a polished and service-driven PBX Operator and Reservations Agent to join our Front Office team. This full-time position plays an essential role in creating a seamless ...

epeinc

Hotel PBX Operator - FULL TIME

Memphis, TN

The Operator is responsible for ensuring efficient communication within, to and from the hotel while maintaining attentive, courteous, and efficient customer service. Handle incoming/outgoing calls ...

epeinc

Hotel PBX Operator - FULL TIME

Memphis, TN

The Operator is responsible for ensuring efficient communication within, to and from the hotel while maintaining attentive, courteous, and efficient customer service. Handle incoming/outgoing calls ...

Zachry

PBX Operator

San Antonio, TX

Our tenure in the hospitality and hotel industry has provided us the knowledge and key ... The Front Office PBX Operator plays a crucial part in ensuring a positive guest experience and ...

Zachry

PBX Operator

San Antonio, TX

Our tenure in the hospitality and hotel industry has provided us the knowledge and key ... The Front Office PBX Operator plays a crucial part in ensuring a positive guest experience and ...

Zachry

PBX Operator

San Antonio, TX

Our tenure in the hospitality and hotel industry has provided us the knowledge and key ... The Front Office PBX Operator plays a crucial part in ensuring a positive guest experience and ...

Zachry

PBX Operator

San Antonio, TX

Our tenure in the hospitality and hotel industry has provided us the knowledge and key ... The Front Office PBX Operator plays a crucial part in ensuring a positive guest experience and ...

Grand Hotel

PBX Operator

Mackinac Island, MI

Property Description Grand Hotel, located on historic Mackinac Island, is seeking passionate and ... Overview We are looking for a Telephone/PBX Operator who is passionate about providing exceptional ...

Grand Beach Suites Hotel

PBX OPERATOR

Miami Beach, FL · On-site

$15/hr

Job Summary The PBX Operator is responsible for records and follows up with makeup calls. Corrects ... Answer inquires pertaining to Hotel services and amenities. * Coordinates and monitors requests ...

Grand Hotel

PBX Operator

Mackinac Island, MI · On-site

Property Description Grand Hotel, located on historic Mackinac Island, is seeking passionate and ... Overview We are looking for a Telephone/PBX Operator who is passionate about providing exceptional ...

Grand Hotel

PBX Operator

Mackinac Island, MI

Property Description Grand Hotel, located on historic Mackinac Island, is seeking passionate and ... Overview We are looking for a Telephone/PBX Operator who is passionate about providing exceptional ...

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Hotel Pbx Operator information

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$10

$19

$27

How much do hotel pbx operator jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for hotel pbx operator in the United States is $20.00, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $21.88 per hour, depending on experience, location, and employer.

What is a Hotel PBX Operator?

A Hotel PBX Operator is responsible for managing the hotel's telephone switchboard system, handling incoming and outgoing calls, and directing guests and staff to the appropriate departments or individuals. They play a key role in guest service by answering inquiries, taking messages, and sometimes assisting with wake-up calls or emergency communications. PBX Operators must have excellent communication skills, knowledge of hotel procedures, and the ability to remain calm under pressure. Their role ensures effective communication within the hotel and contributes to a positive guest experience.

How does a Hotel PBX Operator typically interact with other hotel departments during their shift?

A Hotel PBX Operator serves as a central communication hub, frequently coordinating with various departments such as housekeeping, maintenance, and front desk. They relay guest requests, handle internal calls, and ensure urgent issues are directed to the appropriate teams promptly. Effective communication and multitasking are essential, as operators must manage multiple lines and requests simultaneously. This role provides valuable insight into hotel operations and offers opportunities to develop professional relationships across departments.

What are the key skills and qualifications needed to thrive as a Hotel PBX Operator, and why are they important?

To thrive as a Hotel PBX Operator, you need excellent telephone etiquette, multitasking abilities, and a basic understanding of hotel operations, usually with a high school diploma or equivalent. Familiarity with PBX phone systems, property management software, and reservation platforms is typically required. Outstanding communication, problem-solving, and customer service skills help you manage guest requests and coordinate with various hotel departments. These skills are essential for ensuring smooth guest experiences and efficient internal communication in a hospitality environment.

What exactly does a PBX operator do?

A PBX operator manages the private branch exchange (PBX) system in a hotel or organization, handling incoming and outgoing calls, directing calls to appropriate departments or personnel, and providing customer service to guests or clients. They often use specialized phone systems and may need good communication skills and knowledge of the hotel's operations. The role typically requires attention to detail and the ability to multitask in a fast-paced environment.

What is the difference between Hotel Pbx Operator vs Hotel Front Desk Agent?

AspectHotel Pbx OperatorHotel Front Desk Agent
Primary RoleHandles internal and external phone communications, manages the hotel's phone systemAssists guests with check-in/out, reservations, and guest services
Required SkillsCommunication, phone system operation, customer serviceCustomer service, reservation management, communication
Work EnvironmentFront desk area, phone stationsFront desk, lobby, guest rooms
CertificationsNone typically required, some may have hospitality or communication certificationsHospitality or customer service experience preferred

The Hotel Pbx Operator primarily manages phone communications within the hotel, focusing on internal and external calls, while the Hotel Front Desk Agent provides direct guest services, including check-in, check-out, and reservations. Both roles require strong communication skills, but their daily tasks and work environments differ significantly.

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What states have the most Hotel Pbx Operator jobs? States with the most job openings for Hotel Pbx Operator jobs include:
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Hotel Pbx Operator jobs near you
PBX Operator

PBX Operator

The Jefferson Hotel

Richmond, VA

Full-time

Posted 13 days ago

Job description

The Jefferson Hotel is seeking a polished and service-driven PBX Operator and Reservations Agent to join our Front Office team. This full-time position plays an essential role in creating a seamless guest experience through reservation management, PBX operations, and professional guest communication. The ideal candidate is detail-oriented, highly organized, and able to multitask effectively while maintaining a warm, polished, and professional presence both in person and over the phone.

Key Requirements

  • Availability: Must have open availability to work 8 am – 9 pm any day of the week, including weekends and holidays, with the flexibility to work opening and closing shifts based on business needs.
  • Experience: Previous reservations, PBX, front desk, or customer service experience in a hospitality environment preferred.
  • Communication: Excellent verbal and written communication skills with a polished phone voice and professional demeanor.
  • Multitasking: Ability to manage multiple responsibilities simultaneously while maintaining accuracy, efficiency, and attention to detail.
  • Service Orientation: Strong guest service mindset with the ability to create a seamless guest experience through consistent follow-through and proactive communication.
  • Technical Skills: Comfortable using computers, reservation systems, and multi-line phone systems.

Duties & Responsibilities

  • Manage hotel and dining reservations through phone, email, and online booking platforms
  • Operate the hotel PBX system, directing calls professionally and efficiently while assisting guests and internal departments
  • Provide accurate information regarding room types, rates, hotel amenities, dining options, and local attractions
  • Process reservation changes, cancellations, and special requests with a high level of accuracy and follow-through
  • Support front desk operations with reservation base issues
  • Coordinate with Housekeeping, Concierge, Engineering, and Food & Beverage teams to ensure seamless guest service
  • Maintain detailed and accurate guest records while ensuring confidentiality and professionalism at all times
  • Resolve guest concerns professionally or escalate appropriately when needed
  • Generate reports and assist with administrative and operational tasks as assigned
  • Work collaboratively with team members to support overall Front Office operations and guest satisfaction

Qualifications

  • Hospitality training and experience is preferred
  • Strong customer service background preferred
  • Excellent organizational skills and attention to detail
  • Ability to work efficiently in a fast-paced, guest-focused environment
  • Professional appearance, positive attitude, and dependable work ethic
  • Previous experience with hotel reservation or PBX systems preferred but not required

Traits of a Successful Candidate

  • Polished, professional, and guest-focused
  • Strong communicator with an excellent phone presence
  • Detail-oriented with exceptional follow-through
  • Team-oriented and collaborative
  • Adaptable and composed in a fast-paced environment
  • Proactive, organized, and service-driven

Why Work Here

At The Jefferson Hotel, the Front Office team plays a vital role in shaping each guest’s first impression and overall experience. As a PBX Reservations Agent, you will be part of a collaborative and service-focused environment that values professionalism, communication, and attention to detail. We offer employee meals, complimentary parking, and opportunities for growth within one of Richmond’s most distinguished luxury properties

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