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Hotel Pbx Operator Jobs (NOW HIRING)

epeinc

Hotel PBX Operator - FULL TIME

Memphis, TN · On-site

The Operator is responsible for ensuring efficient communication within, to and from the hotel while maintaining attentive, courteous, and efficient customer service. Handle incoming/outgoing calls ...

Montage Hotels & Resorts

PBX Operator

Bluffton, SC · On-site

PBX Operator SUMMARY The PBX Operator functions as the heartbeat for the hotel, processing all incoming and outgoing communications. We are seeking a motivated and customer service oriented PBX ...

Grand Beach Suites Hotel

PBX OPERATOR

Miami Beach, FL · On-site

$15/hr

Job Summary The PBX Operator is responsible for records and follows up with makeup calls. Corrects ... Answer inquires pertaining to Hotel services and amenities. * Coordinates and monitors requests ...

Montage International

PBX Operator

Bluffton, SC · On-site

PBX Operator SUMMARY The PBX Operator functions as the heartbeat for the hotel, processing all incoming and outgoing communications. We are seeking a motivated and customer service oriented PBX ...

Everline Resort & Spa

PBX Operator

CA · On-site

$25/hr

The PBX Operator is responsible for providing exceptional telephone and communication services to ... Previous hospitality, customer service, hotel, call center, or telephone experience preferred.

Everline Resort & Spa

PBX Operator

Olympic Valley, CA · On-site

The PBX Operator is responsible for providing exceptional telephone and communication services to ... Previous hospitality, customer service, hotel, call center, or telephone experience preferred.

Grand Hyatt Kauai

PBX Operator - Part Time

Koloa, HI · On-site

$27.92/hr

The PBX Operator must work well handling a high volume of calls and should be comfortable and able to answer questions relating to the hotel. 90 Day Probationary Rate: $23.73 per hour / Hourly Rate ...

Hyatt

PBX Operator - Part Time

Koloa, HI · On-site

$27.92/hr

The PBX Operator must work well handling a high volume of calls and should be comfortable and able to answer questions relating to the hotel. 90 Day Probationary Rate: $23.73 per hour / Hourly Rate ...

Benchmark

... and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to ... PBX Operator Dellshire Resort | Opening Spring 2026 Where imagination, wonder, and togetherness ...

Sandia Resort and Casino

LEAD PBX OPERATOR

Albuquerque, NM · On-site

$19.62 - $22.08/hr

... the hotel customers. * Prepares weekly and daily schedule for PBX Operators. * Follows upon ... previous shift/days logs. * Reviews daily staffing requirements and adjusts schedules as assigned.

The Pueblo of Sandia

LEAD PBX OPERATOR

Albuquerque, NM · On-site

$19.62 - $22.08/hr

... the hotel customers. * Prepares weekly and daily schedule for PBX Operators. * Follows upon ... previous shift/days logs. * Reviews daily staffing requirements and adjusts schedules as assigned.

The Breakers Resort

PBX Operator

Myrtle Beach, SC · On-site

$13/hr

Overview As a PBX Operator, you will be responsible for answering incoming calls, logging calls to ... Start your journey today and turn a job into a career with Brittain Resorts & Hotels! Complete your ...

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Hotel Pbx Operator information

See salary details

$10

$19

$27

How much do hotel pbx operator jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for hotel pbx operator in the United States is $20.00, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $21.88 per hour, depending on experience, location, and employer.

What is a Hotel PBX operator?

A Hotel PBX Operator is responsible for managing the hotel's telephone switchboard system, handling incoming and outgoing calls, and directing guests and staff to the appropriate departments or individuals. They play a key role in guest service by answering inquiries, taking messages, and sometimes assisting with wake-up calls or emergency communications. PBX Operators must have excellent communication skills, knowledge of hotel procedures, and the ability to remain calm under pressure. Their role ensures effective communication within the hotel and contributes to a positive guest experience.

What are the key skills and qualifications needed to thrive as a hotel PBX operator?

To thrive as a Hotel PBX Operator, you need excellent telephone etiquette, multitasking abilities, and a basic understanding of hotel operations, usually with a high school diploma or equivalent. Familiarity with PBX phone systems, property management software, and reservation platforms is typically required. Outstanding communication, problem-solving, and customer service skills help you manage guest requests and coordinate with various hotel departments. These skills are essential for ensuring smooth guest experiences and efficient internal communication in a hospitality environment.

How does a hotel PBX operator typically interact with other hotel departments during their shift?

A Hotel PBX Operator serves as a central communication hub, frequently coordinating with various departments such as housekeeping, maintenance, and front desk. They relay guest requests, handle internal calls, and ensure urgent issues are directed to the appropriate teams promptly. Effective communication and multitasking are essential, as operators must manage multiple lines and requests simultaneously. This role provides valuable insight into hotel operations and offers opportunities to develop professional relationships across departments.

What is the difference between Hotel Pbx Operator vs Hotel Front Desk Agent?

AspectHotel Pbx OperatorHotel Front Desk Agent
Primary RoleHandles internal and external phone communications, manages the hotel's phone systemAssists guests with check-in/out, reservations, and guest services
Required SkillsCommunication, phone system operation, customer serviceCustomer service, reservation management, communication
Work EnvironmentFront desk area, phone stationsFront desk, lobby, guest rooms
CertificationsNone typically required, some may have hospitality or communication certificationsHospitality or customer service experience preferred

The Hotel Pbx Operator primarily manages phone communications within the hotel, focusing on internal and external calls, while the Hotel Front Desk Agent provides direct guest services, including check-in, check-out, and reservations. Both roles require strong communication skills, but their daily tasks and work environments differ significantly.

Is being a hotel Pbx operator a stressful job?

A hotel Pbx operator manages phone systems and guest communications, which can involve handling multiple calls and urgent requests. The job can be stressful during busy periods or when dealing with difficult guests, but it generally requires good communication skills and the ability to stay calm under pressure.

What cities are hiring for Hotel Pbx Operator jobs?

Cities with the most Hotel Pbx Operator job openings:

What states have the most Hotel Pbx Operator jobs?

States with the most job openings for Hotel Pbx Operator jobs include:

What job categories do people searching Hotel Pbx Operator jobs look for?

The top searched job categories for Hotel Pbx Operator jobs are:

Hotel Pbx Operator jobs near you
Infographic showing various Hotel Pbx Operator job openings in the United States as of August 2026, with employment types broken down into 38% Full Time, 60% Part Time, 1% Contract, and 1% Nights. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $41,593 per year, or $20 per hour.

Hotel PBX Operator - FULL TIME

epeinc

Memphis, TN • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Key responsibilities

  • Handle incoming and outgoing calls, answer all telephone calls within 3 rings, and connect them to appropriate extensions.

  • Log call information and assist Guest Service Staff with preparing for next day guest arrivals.

  • Maintain knowledge of hotel features, services, room types, rates, and daily operations to support communication and guest relations.

Job description

This is a Full-Time position located in the Operations Department at The Guest House at Graceland under the direction of the Front Office Managing Staff. Working variable and flexible days with working hours to include days, evenings, weekends, holidays, and overtime as needed. Benefits will be offered after successful completion of a sixty (60) day introductory period. This is an internal/external recruitment.

Job Description:

The Operator is responsible for ensuring efficient communication within, to and from the hotel while maintaining attentive, courteous, and efficient customer service. Handle incoming/outgoing calls in an attentive, courteous, and efficient manner, according to standard operating.

Job Requirements:

  • Answer all telephone calls within 3 rings and connect them to their appropriate extensions.
  • Log all call information and keep for records.
  • Assist Guest Service Staff with preparing for next day guest arrivals.
  • Must be able to communicate articulately and comprehend written and verbal communication.
  • Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
  • Maintain complete knowledge of correct maintenance and use of equipment.  Use equipment only as intended.
  • Always maintain positive guest relations and resolve guest complaints, ensuring guest satisfaction.
  • Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
    • Maintain complete knowledge at all times of all hotel features/services, hours of operation, all room types, numbers, layout, decor, appointments, and location; all room rates, special packages, and promotions; daily house count and expected arrivals/departures; room availability status for any given day; scheduled daily group activities.
  • Other duties as assigned.

REQUIRED SKILLS, KNOWLEDGE AND ABILITIES: Knowledge of daily hotel operations; must be able to communicate both in person and on the telephone with a wide variety of individuals; ability to work quickly and accurately under constant pressure; ability to maintain confidentiality; skill to exercise tact and diplomacy during discussions with hotel guests who may become irate and upset; ability to problem solve; must demonstrate superior guest services/relations.

PHYSICAL REQUIREMENTS:  Ability to speak clearly and distinctly both in person and on the telephone; occasional lifting, stooping, reaching, and climbing stairs; ability to sit for long periods of time.

 

CONDTIONS OF EMPLOYMENT:  Identification badge and uniform is required; must exhibit a neat, clean, and well-groomed appearance at all times. Work in a no smoking area; must be able to work flexible hours and overtime as required; must be able to work holidays; ability to maintain confidentiality.

 

SPECIAL CONDITIONS:   Experience in the hospitality and/or hotel industry and/or equivalent education in hotel hospitality/business administration. 

APPLICATION PROCESS: Please apply online at www.gracelandjobs.com . Must be able to pass a background check and pre-employment drug test. We are an equal opportunity employer. This position will remain open until filled.

 

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