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Hotel Pbx Operator Jobs (NOW HIRING)

Choicehotels

Telephone/PBX Operator

Bloomington, MN

$20.32/hr

Choice Hotels International, Inc (NYSE:CHH) is one of the largest lodging franchisors in the world ... The position of the Telephone/PBX Operator requires an ability to provide superior guest service in ...

Choicehotels

Telephone/PBX Operator

Bloomington, MN · On-site

$20.32/hr

Choice Hotels International, Inc (NYSE:CHH) is one of the largest lodging franchisors in the world ... The position of the Telephone/PBX Operator requires an ability to provide superior guest service in ...

Azul Hospitality

PBX Operator - Koloa Landing

Koloa, HI · On-site

$23 - $26/hr

POSITION PURPOSE The PBX Operator serves as the main point of contact for all guest requests and ... Operate the hotel switchboard in an efficient, courteous, and professional manner to provide ...

HEI Hotels and Resorts

PBX Operator

Atlanta, GA · On-site

Looking to grow your career with the leading luxury hotel in the area? Come in to see us today! Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and ...

Wincome Hospitality

PBX Agent

Anaheim, CA · On-site

$21.25/hr

PBX Operator is responsible for guest request log for proper identifying each and every call ... Knowledge of hotel voicemail system. * Create or update logs or forms used in PBX or Reservations ...

Heihotels

Looking to grow your career with the leading luxury hotel in the area? Come in to see us today! Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and ...

The Adolphus

Telephone Operator (PBX)

Dallas, TX · On-site

In it's reimagining, the 407 room downtown hotel recalls a grand European home. We are searching ... A PBX Operator promptly and efficiently answers incoming calls on the hotel switchboard regarding ...

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Hotel Pbx Operator information

See salary details

$10

$19

$27

How much do hotel pbx operator jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for hotel pbx operator in the United States is $20.00, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $21.88 per hour, depending on experience, location, and employer.

What is a Hotel PBX operator?

A Hotel PBX Operator is responsible for managing the hotel's telephone switchboard system, handling incoming and outgoing calls, and directing guests and staff to the appropriate departments or individuals. They play a key role in guest service by answering inquiries, taking messages, and sometimes assisting with wake-up calls or emergency communications. PBX Operators must have excellent communication skills, knowledge of hotel procedures, and the ability to remain calm under pressure. Their role ensures effective communication within the hotel and contributes to a positive guest experience.

What are the key skills and qualifications needed to thrive as a hotel PBX operator?

To thrive as a Hotel PBX Operator, you need excellent telephone etiquette, multitasking abilities, and a basic understanding of hotel operations, usually with a high school diploma or equivalent. Familiarity with PBX phone systems, property management software, and reservation platforms is typically required. Outstanding communication, problem-solving, and customer service skills help you manage guest requests and coordinate with various hotel departments. These skills are essential for ensuring smooth guest experiences and efficient internal communication in a hospitality environment.

How does a hotel PBX operator typically interact with other hotel departments during their shift?

A Hotel PBX Operator serves as a central communication hub, frequently coordinating with various departments such as housekeeping, maintenance, and front desk. They relay guest requests, handle internal calls, and ensure urgent issues are directed to the appropriate teams promptly. Effective communication and multitasking are essential, as operators must manage multiple lines and requests simultaneously. This role provides valuable insight into hotel operations and offers opportunities to develop professional relationships across departments.

What is the difference between Hotel Pbx Operator vs Hotel Front Desk Agent?

AspectHotel Pbx OperatorHotel Front Desk Agent
Primary RoleHandles internal and external phone communications, manages the hotel's phone systemAssists guests with check-in/out, reservations, and guest services
Required SkillsCommunication, phone system operation, customer serviceCustomer service, reservation management, communication
Work EnvironmentFront desk area, phone stationsFront desk, lobby, guest rooms
CertificationsNone typically required, some may have hospitality or communication certificationsHospitality or customer service experience preferred

The Hotel Pbx Operator primarily manages phone communications within the hotel, focusing on internal and external calls, while the Hotel Front Desk Agent provides direct guest services, including check-in, check-out, and reservations. Both roles require strong communication skills, but their daily tasks and work environments differ significantly.

Is being a hotel Pbx operator a stressful job?

A hotel Pbx operator manages phone systems and guest communications, which can involve handling multiple calls and urgent requests. The job can be stressful during busy periods or when dealing with difficult guests, but it generally requires good communication skills and the ability to stay calm under pressure.

What cities are hiring for Hotel Pbx Operator jobs?

Cities with the most Hotel Pbx Operator job openings:

What states have the most Hotel Pbx Operator jobs?

States with the most job openings for Hotel Pbx Operator jobs include:

What job categories do people searching Hotel Pbx Operator jobs look for?

The top searched job categories for Hotel Pbx Operator jobs are:

Hotel Pbx Operator jobs near you
Infographic showing various Hotel Pbx Operator job openings in the United States as of August 2026, with employment types broken down into 38% Full Time, 60% Part Time, 1% Contract, and 1% Nights. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $41,593 per year, or $20 per hour.

Telephone/PBX/AYS Operator

The Historic Davenport Hotel, Autograph Collection

Spokane, WA • On-site

$17.13/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 6 days ago

Job description

Property Description
The Historic Davenport Hotel, Autograph Collection is a prestigious, iconic hotel located in Spokane, Washington, offering exciting job opportunities for hospitality professionals seeking to be part of a historic and renowned team. Joining our team means becoming part of a renowned hospitality brand known for its commitment to exceptional guest service and unmatched elegance. The hotel boasts a rich history, stunning architecture, and luxurious amenities, making it a sought-after destination for both business and leisure travelers. As a team member, you will have the opportunity to work in a unique and historic environment, providing outstanding service to guests from all over the world. The Historic Davenport Hotel values professional growth and development, offering opportunities for advancement within the organization. Join our team and be part of a rewarding and fulfilling career in the hospitality industry, where your skills and dedication will be recognized and rewarded in a truly special setting.
Overview
We are looking for a Telephone/PBX Operator who is passionate about providing exceptional service and creating memorable experiences for our guests. In this role, you will be the first point of contact for our guests and will be responsible for handling all incoming and outgoing calls with professionalism and efficiency. The ideal candidate will have excellent communication skills, a positive attitude, and the ability to multitask in a fast-paced environment. Join our team and become a part of a culture that values teamwork, respect, and hospitality.
Qualifications
  • High school diploma or equivalent
  • Excellent communication skills, both verbal and written
  • Previous experience operating a PBX or multi-line phone system preferred
  • Strong customer service skills and the ability to remain calm under pressure
  • Basic computer skills, including proficiency in Microsoft Office and email
  • Ability to work a flexible schedule, including weekends and holidays

Benefits
Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.
In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.
  • Multiple Tiers of Medical Coverage
  • Dental & Vision Coverage
  • 24/7 Teledoc service
  • Free Maintenance Medications
  • Pet Insurance
  • Hotel Discounts
  • Tuition Reimbursement
  • Paid Time Off (vacation, sick, bereavement, and Holidays).
  • 401K Match

Working at Davidson is like nowhere else. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.
EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation
Davidson Hospitality is a drug free workplace. Upon acceptance of a job offer, pre-employment drug test and background check are required. Reference Washington State Law (RCW 49.94) here and at https://www.atg.wa.gov/fair-chance-act. We participate in E-Verify.
Salary Range
USD $17.13 - USD $17.13 /Hr.

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