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Hotel Pbx Operator Jobs (NOW HIRING)

The Seelbach Hilton

PM PBX Operator

Louisville, KY · On-site

The PBX Operator duties are to answer internal and external telephone calls in a friendly and courteous manner using proper script and direct calls through the hotel switchboard. Essential Functions

Crescent

PBX Operator-Hotel

Houston, TX · On-site

Initiate emergency response as necessary and legibly document pertinent details. 8. Remain calm and polite especially during emergency situations and/or heavy hotel activity. Resolve complications ...

Mondrian South Beach

PBX Operator

Miami Beach, FL · On-site

Access system to print guest messages on PBX printer and contact Bell Stand for delivery. * Accept ... His whimsical visionary style for the hotel is an homage to the "Sleeping Beauty's Castle." The ...

New

Choicehotels

Telephone/PBX Operator

Bloomington, MN · On-site

$20.32/hr

Choice Hotels International, Inc (NYSE:CHH) is one of the largest lodging franchisors in the world ... The position of the Telephone/PBX Operator requires an ability to provide superior guest service in ...

Choicehotels

Telephone/PBX Operator

Bloomington, MN · On-site

$20.32/hr

Choice Hotels International, Inc (NYSE:CHH) is one of the largest lodging franchisors in the world ... The position of the Telephone/PBX Operator requires an ability to provide superior guest service in ...

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How much do hotel pbx operator jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for hotel pbx operator in the United States is $20.00, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $21.88 per hour, depending on experience, location, and employer.

What is a Hotel PBX operator?

A Hotel PBX Operator is responsible for managing the hotel's telephone switchboard system, handling incoming and outgoing calls, and directing guests and staff to the appropriate departments or individuals. They play a key role in guest service by answering inquiries, taking messages, and sometimes assisting with wake-up calls or emergency communications. PBX Operators must have excellent communication skills, knowledge of hotel procedures, and the ability to remain calm under pressure. Their role ensures effective communication within the hotel and contributes to a positive guest experience.

How does a hotel PBX operator typically interact with other hotel departments during their shift?

A Hotel PBX Operator serves as a central communication hub, frequently coordinating with various departments such as housekeeping, maintenance, and front desk. They relay guest requests, handle internal calls, and ensure urgent issues are directed to the appropriate teams promptly. Effective communication and multitasking are essential, as operators must manage multiple lines and requests simultaneously. This role provides valuable insight into hotel operations and offers opportunities to develop professional relationships across departments.

What are the key skills and qualifications needed to thrive as a hotel PBX operator?

To thrive as a Hotel PBX Operator, you need excellent telephone etiquette, multitasking abilities, and a basic understanding of hotel operations, usually with a high school diploma or equivalent. Familiarity with PBX phone systems, property management software, and reservation platforms is typically required. Outstanding communication, problem-solving, and customer service skills help you manage guest requests and coordinate with various hotel departments. These skills are essential for ensuring smooth guest experiences and efficient internal communication in a hospitality environment.

How do I become a hotel Pbx operator?

To become a hotel Pbx (Private Branch Exchange) operator, candidates typically need a high school diploma or equivalent and should develop strong communication and customer service skills. Training is often provided on the job, and familiarity with phone systems and basic computer skills are beneficial for handling calls efficiently.

Is being a hotel Pbx operator a stressful job?

Being a hotel Pbx (Private Branch Exchange) operator can be stressful due to the fast-paced environment and the need to handle multiple calls efficiently. The role requires strong communication skills, multitasking, and the ability to remain calm under pressure, especially during busy periods or emergencies.

What is the difference between Hotel Pbx Operator vs Hotel Front Desk Agent?

AspectHotel Pbx OperatorHotel Front Desk Agent
Primary RoleHandles internal and external phone communications, manages the hotel's phone systemAssists guests with check-in/out, reservations, and guest services
Required SkillsCommunication, phone system operation, customer serviceCustomer service, reservation management, communication
Work EnvironmentFront desk area, phone stationsFront desk, lobby, guest rooms
CertificationsNone typically required, some may have hospitality or communication certificationsHospitality or customer service experience preferred

The Hotel Pbx Operator primarily manages phone communications within the hotel, focusing on internal and external calls, while the Hotel Front Desk Agent provides direct guest services, including check-in, check-out, and reservations. Both roles require strong communication skills, but their daily tasks and work environments differ significantly.

What cities are hiring for Hotel Pbx Operator jobs?

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What states have the most Hotel Pbx Operator jobs?

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What job categories do people searching Hotel Pbx Operator jobs look for?

The top searched job categories for Hotel Pbx Operator jobs are:

Hotel Pbx Operator jobs near you
Infographic showing various Hotel Pbx Operator job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $41,593 per year, or $20 per hour.

PM PBX Operator

The Seelbach Hilton

Louisville, KY • On-site

Full-time

Re-posted 29 days ago

Job description

The beautiful historic Seelbach Hilton is seeking a leader to join our front office team in the PBX area. The PBX Operator duties are to answer internal and external telephone calls in a friendly and courteous manner using proper script and direct calls through the hotel switchboard.
Essential Functions
  • Promptly answer telephone calls within three rings speaking English. Greet caller with a positive and clear voice. Listen and ask probing questions to ascertain the correct extension. Answer the emergency line immediately, listen to details to identify nature of problem and respond appropriately in accordance with established procedures. Initiate emergency response as necessary and legibly document pertinent details. Reading and using a moderately complex computer console, direct calls to continuously perform essential functions.
  • Transcribe complete messages and repeat information to verify accuracy. Input and retrieve messages from the computer as requested. Read and verbally recite exact messages for guests.
  • Receive wakeup call information, input cautiously into the automated wake up system, and verbally confirm time with guest and log time with room number on the wake up log.
  • Act as liaison between guest and security, guest services or engineering. Provide timely information via two way radios, beepers, cellular phones and/or Nextel pagers to employees in response to emergencies and guest requests such as plumbing problems, needing towels, etc.
  • Briefly answer basic inquiries for example, time, extension numbers, outlets hours, etc.
  • Confirm incoming packages have been logged. Locate the employee or guest who is to receive the package and distribute accordingly. All packages for incoming guests are to have their messages inserted in their reservation stating that a package is waiting for them and where it is being kept.
  • Perform some security functions such as distributing keys to employees of other departments. Retrieving their ID and having them log which key they have taken out in the appropriate logbook.
  • Remain calm and polite especially during emergency situations and/or heavy hotel activity. Listen to details to identify nature of problem and respond appropriately in accordance with established procedures. Initiate emergency response as necessary.

Supportive Functions
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel.
Performing task in the other two sections of the Guest Services Department.
  • Concierge
  • Guest Service Representative Specific Job Knowledge, Skill and Ability
  • The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions and practice the hospitality functions, with or without reasonable accommodation, using some other combination of skills and abilities.
  • Ability to effectively deal with employees and customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information.
  • Considerable ability to listen effectively and speak English clearly on the telephone in a polite and understandable manner.
  • Ability to access and accurately input information using a moderately complex computer system.
  • Ability to read the English language to fully comprehend and communicate clearly all guests messages.
  • Ability to sit and continuously perform essential job functions in confined spaces in close proximity to other employees. Qualification StandardsExperience:
  • No prior experience required. Prior hospitality and/or communications experience preferred.
  • Education: Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge, skills and abilities. High school diploma preferred.

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