ZipRecruiter

Log In

1

Hotel Pbx Operator Jobs (NOW HIRING)

Sandia Resort and Casino

LEAD PBX OPERATOR

Albuquerque, NM · On-site

$16.82 - $21.03/hr

... the hotel customers. * Prepares weekly and daily schedule for PBX Operators. * Follows upon ... previous shift/days logs. * Reviews daily staffing requirements and adjusts schedules as assigned.

The Pueblo of Sandia

LEAD PBX OPERATOR

Albuquerque, NM

$16.82 - $21.03/hr

... the hotel customers. * Prepares weekly and daily schedule for PBX Operators. * Follows upon ... previous shift/days logs. * Reviews daily staffing requirements and adjusts schedules as assigned.

Emeline

PBX Operator

Charleston, SC · On-site

A PBX Operator promptly and efficiently answers incoming calls on the hotel switchboard regarding reservations, hotel information, or guest concerns while maintaining a courteous and professional ...

KOLOA LANDING AUTOGRAPH COLLECTION

PBX Operator

Koloa, HI · On-site

$23 - $26/hr

POSITION PURPOSE The PBX Operator serves as the main point of contact for all guest requests and ... Operate the hotel switchboard in an efficient, courteous, and professional manner to provide ...

Azul Hospitality

PBX Operator

Koloa, HI

$23 - $26/hr

POSITION PURPOSE The PBX Operator serves as the main point of contact for all guest requests and ... Operate the hotel switchboard in an efficient, courteous, and professional manner to provide ...

AZUL HOSPITALITY MASTER

PBX Operator

Koloa, HI · On-site

$23 - $26/hr

POSITION PURPOSE The PBX Operator serves as the main point of contact for all guest requests and ... Operate the hotel switchboard in an efficient, courteous, and professional manner to provide ...

Halcyon

PBX Operator

Denver, CO · On-site

A PBX Operator promptly and efficiently answers incoming calls on the hotel switchboard regarding reservations, hotel information, or guest concerns while maintaining a courteous and professional ...

San Manuel Casino

PBX Operator

Highland, CA

Under the direction of the Supervisor PBX, the PBX (Private Branch Exchange) Operator handles and ... Administrative experience in office/hotel setting preferred. KNOWLEDGE, SKILLS AND ABILITIES (KSA)

Evermore Orlando Resort

PBX Operator

Orlando, FL · On-site

... hotel. Our Team Members are true trailblazers, reimagining the vacation experience for each guest ... Proficiency in operating PBX systems and telephone switchboards. * Multitasking abilities to ...

Omni Hotels & Resorts

PBX Operator

Dallas, TX · On-site

Omni Dallas Hotel Recently named one of the Top 5 City Hotels in Texas by Travel + Leisure's 2025 ... If you have operator / phone agent experience in a hotel environment and a passion for serving ...

Hilton Sandestin Beach

PBX Operator

Miramar Beach, FL · On-site

Provides information and demonstrates knowledge of all hotel facilities and services * Responds to ... Operates office equipment including, but not limited to, computers, PBX system, fax machine, e-mail ...

Hilton Sandestin Beach

PBX Operator

Miramar Beach, FL · On-site

Provides information and demonstrates knowledge of all hotel facilities and services * Responds to ... Operates office equipment including, but not limited to, computers, PBX system, fax machine, e-mail ...

Hilton Sandestin Beach

PBX Operator

Miramar Beach, FL · On-site

Provides information and demonstrates knowledge of all hotel facilities and services * Responds to ... Operates office equipment including, but not limited to, computers, PBX system, fax machine, e-mail ...

next page

Showing results 1-20

All JobsHotel Pbx Operator Jobs

Hotel Pbx Operator information

See salary details

$10

$19

$27

How much do hotel pbx operator jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for hotel pbx operator in the United States is $20.00, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $21.88 per hour, depending on experience, location, and employer.

What is a Hotel PBX Operator?

A Hotel PBX Operator is responsible for managing the hotel's telephone switchboard system, handling incoming and outgoing calls, and directing guests and staff to the appropriate departments or individuals. They play a key role in guest service by answering inquiries, taking messages, and sometimes assisting with wake-up calls or emergency communications. PBX Operators must have excellent communication skills, knowledge of hotel procedures, and the ability to remain calm under pressure. Their role ensures effective communication within the hotel and contributes to a positive guest experience.

How does a Hotel PBX Operator typically interact with other hotel departments during their shift?

A Hotel PBX Operator serves as a central communication hub, frequently coordinating with various departments such as housekeeping, maintenance, and front desk. They relay guest requests, handle internal calls, and ensure urgent issues are directed to the appropriate teams promptly. Effective communication and multitasking are essential, as operators must manage multiple lines and requests simultaneously. This role provides valuable insight into hotel operations and offers opportunities to develop professional relationships across departments.

What are the key skills and qualifications needed to thrive as a Hotel PBX Operator, and why are they important?

To thrive as a Hotel PBX Operator, you need excellent telephone etiquette, multitasking abilities, and a basic understanding of hotel operations, usually with a high school diploma or equivalent. Familiarity with PBX phone systems, property management software, and reservation platforms is typically required. Outstanding communication, problem-solving, and customer service skills help you manage guest requests and coordinate with various hotel departments. These skills are essential for ensuring smooth guest experiences and efficient internal communication in a hospitality environment.

What exactly does a PBX operator do?

A PBX operator manages the private branch exchange (PBX) system in a hotel or organization, handling incoming and outgoing calls, directing calls to appropriate departments or personnel, and providing customer service to guests or clients. They often use specialized phone systems and may need good communication skills and knowledge of the hotel's operations. The role typically requires attention to detail and the ability to multitask in a fast-paced environment.

What is the difference between Hotel Pbx Operator vs Hotel Front Desk Agent?

AspectHotel Pbx OperatorHotel Front Desk Agent
Primary RoleHandles internal and external phone communications, manages the hotel's phone systemAssists guests with check-in/out, reservations, and guest services
Required SkillsCommunication, phone system operation, customer serviceCustomer service, reservation management, communication
Work EnvironmentFront desk area, phone stationsFront desk, lobby, guest rooms
CertificationsNone typically required, some may have hospitality or communication certificationsHospitality or customer service experience preferred

The Hotel Pbx Operator primarily manages phone communications within the hotel, focusing on internal and external calls, while the Hotel Front Desk Agent provides direct guest services, including check-in, check-out, and reservations. Both roles require strong communication skills, but their daily tasks and work environments differ significantly.

What cities are hiring for Hotel Pbx Operator jobs? Cities with the most Hotel Pbx Operator job openings:
What states have the most Hotel Pbx Operator jobs? States with the most job openings for Hotel Pbx Operator jobs include:
What job categories do people searching Hotel Pbx Operator jobs look for? The top searched job categories for Hotel Pbx Operator jobs are:
Hotel Pbx Operator jobs near you
LEAD PBX OPERATOR

LEAD PBX OPERATOR

Sandia Resort and Casino

Albuquerque, NM • On-site

$16.82 - $21.03/hr

Full-time

Posted 5 days ago

Sandia Resort & Casino rating

8.3

Company rating: 8.3 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

11th of 135 rated casinos

Job description

Position Summary
The Lead PBX Operator will operate efficiently and oversee other operators on the company phone switchboard to assist callers and make proper telephone connections. The Lead monitors the appropriate handling of incoming, outgoing and inter-office calls.
Our philosophy is built on the principles of integrity, fairness, collaboration, communication, and recognition for performance excellence. Meeting all performance standards leads to attracting and retaining a qualified workforce, provide opportunities for qualified team members, and contribute towards the ongoing success at Pueblo of Sandia today and in the future.
Essential Duties and Responsibilities
  1. Assures that all calls are handled in a friendly, courteous and timely manner.
  2. Monitors, coaches, trains and instructs personnel in the proper performance of their duties.
  3. Interview, hires, schedule, conduct performance and salary reviews, coach and counsel, conduct meetings and provide open lines of communication, and recommend discipline and termination as appropriate for all PBX employees.
  4. Supervise the daily operations of the PBX department to comply with SOPs and motivate employees to ensure an optimal level of quality service and hospitality are provided to the hotel customers.
  5. Prepares weekly and daily schedule for PBX Operators.
  6. Follows upon previous shift/days logs.
  7. Reviews daily staffing requirements and adjusts schedules as assigned.
  8. Handles guests' complaints taking corrective action as necessary. This includes incident reports and other guest concerns.
  9. Coordinates with the MIS department and phone service provider concerning equipment and /or service issues.
  10. Perform the tasks of a PBX Operator as needed to facilitate service.
  11. Maintains and orders supplies as required.
  12. Handles projects assigned in a timely manner.
  13. Punctual and regular attendance is an essential responsibility for all team members and are expected to report to work based upon the assigned schedule each day in accordance with the Attendance Policy for Pueblo of Sandia.

Additional Responsibilities
  1. A quality guest service experience is an essential component for all Team members working at the Pueblo of Sandia particularly those positions assigned to work in all public areas.

Team members in this capacity:
  1. Serves as the initial point of contact for guest inquiries in a courteous and attentive manner.
  2. Reflects a sense of trust, comfort and understanding by demonstrating empathy for guests when problems occur.
  3. Resolves all issues in a timely manner, ensuring guest satisfaction and exceeding expectations. Possesses knowledge and understanding of all products and services offered.
  4. Builds relationships with guests based upon, respect, and confidence while maintaining a friendly, and approachable demeanor.

Key Performance Indicators
This position has Key Performance Indicators (KPI's) identified as a measurement of success. KPI's will be shared with all team members who work in this job title and feedback will be provided regarding the successful completion of the KPI's as part of the performance review process.
Knowledge, Skills, and Abilities
  1. Must have excellent customer service skills.
  2. Must have excellent verbal and written communication skills.
  3. Must have the ability to supervise a PBX staff.
  4. Creative problem-solving skills.
  5. Ability to coach employees on problem resolution and conflict de-escalation.
  6. Ability to create a courteous, friendly, and professional work environment.
  7. Ability to speak in fluent English.
  8. Ability to work with minimal supervision.
  9. Must have good interpersonal communication skills.
  10. Must have good PC skills.
  11. Ability to interact and communicate with people over the telephone, often in stressful situations.
  12. Ability to verify data input and correct errors.
  13. Knowledge of telephone system and dialing procedures, including long distance, international and internal.
  14. Knowledge of policies and procedures for the imparting of directory information over the telephone.
  15. Knowledge of customer service standards and procedures.

Education and Experience
Required:
  1. Two (2) years of switchboard experience.
  2. One (1) year supervisory experience.
  3. High School diploma or GED equivalent required.

Note: Relevant work experience or education may be substituted to satisfy education and/or work experience.
License/Certifications/Registrations
  1. Must be able to successfully pass a stringent background investigation.
  2. Will require a pre-employment and random drug screening.

Physical Requirements/Working Conditions
The following selected physical activities are required to perform the essential functions of this position
Physical Requirement
Description
Balancing
Maintaining body equilibrium to prevent falling and walking, standing, or crouching on narrow, slippery, or erratically moving surfaces. This factor is important if the amount of balancing exceeds that needed for ordinary locomotion and maintenance of body equilibrium.
Crouching
Bending the body downward and forward by bending leg and spine.
Feeling
Perceiving attributes of objects, such as size, shape, temperature, or texture by touching with skin, particularly that of fingertips.
Finger Dexterity
Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling.
Grasping
Applying pressure to an object with the fingers and palm.
Hearing
Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound.
Kneeling
Bending legs at knee to come to a rest on knee or knees.
Lifting
Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. This factor is important if it occurs to a considerable degree and requires substantial use of upper extremities and back muscles. (Up to 10 lbs.)
Pulling
Using upper extremities to exert force to draw, haul, or tug objects in a sustained motion. (Up to 10 lbs.)
Pushing
Using upper extremities to press against something with steady force to thrust forward, downward, or outward. (Up to 10 lbs.)
Reaching
Extending hand(s) and arm(s) in any direction.
Seeing
The ability to perceive the nature of objects by the eye.
Walking
Job requirements include, in the performance of duties, walking throughout the work area, on various work surfaces throughout internal or external locations.
Sitting
Particularly for sustained periods of time.
Standing
Particularly for sustained periods of time.
Stooping
Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full motion of the lower extremities and back muscles.
Talking
Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.
List Working Conditions Required:
The worker is subject to:
  1. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.
  2. Inside environmental conditions: Protection from weather conditions but not necessarily from temperature changes.
  3. Non-adverse environmental conditions (as in typical office or administrative work).

Apply