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Hotel Pbx Operator Jobs (NOW HIRING)

The Pueblo of Sandia

PBX OPERATOR

Albuquerque, NM

$16.82 - $18.93/hr

The PBX Operator will efficiently distribute calls to various individuals and departments to ensure ... Utilizes the property management system to provide personalized service to the hotel guests.

Sandia Resort and Casino

PBX OPERATOR

Albuquerque, NM · On-site

$16.82 - $18.93/hr

The PBX Operator will efficiently distribute calls to various individuals and departments to ensure ... Utilizes the property management system to provide personalized service to the hotel guests.

Mondrian South Beach

PBX Operator

Miami Beach, FL · On-site

Access system to print guest messages on PBX printer and contact Bell Stand for delivery. * Accept ... His whimsical visionary style for the hotel is an homage to the "Sleeping Beauty's Castle." The ...

The Seelbach Hilton

PM PBX Operator

Louisville, KY · On-site

The PBX Operator duties are to answer internal and external telephone calls in a friendly and courteous manner using proper script and direct calls through the hotel switchboard. Essential ...

The Seelbach Hilton

PM PBX Operator

Louisville, KY · On-site

The PBX Operator duties are to answer internal and external telephone calls in a friendly and courteous manner using proper script and direct calls through the hotel switchboard. Essential Functions

Conrad Hotels & Resorts

PBX Operator

Nashville, TN · On-site

Position: PBX Classification: Non-Exempt Department: Front Office Department Head: Director of ... Offers and promotes all hotel services, amenities and upsells products to our guests, offers clear ...

The Seelbach Hilton

PM PBX Operator

Louisville, KY · On-site

The PBX Operator duties are to answer internal and external telephone calls in a friendly and courteous manner using proper script and direct calls through the hotel switchboard. Essential Functions

Mondrian South Beach

PBX Operator

Miami Beach, FL · On-site

Access system to print guest messages on PBX printer and contact Bell Stand for delivery. * Accept ... His whimsical visionary style for the hotel is an homage to the "Sleeping Beauty's Castle." The ...

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Hotel Pbx Operator information

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$10

$19

$27

How much do hotel pbx operator jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for hotel pbx operator in the United States is $20.00, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $21.88 per hour, depending on experience, location, and employer.

What is a Hotel PBX operator?

A Hotel PBX Operator is responsible for managing the hotel's telephone switchboard system, handling incoming and outgoing calls, and directing guests and staff to the appropriate departments or individuals. They play a key role in guest service by answering inquiries, taking messages, and sometimes assisting with wake-up calls or emergency communications. PBX Operators must have excellent communication skills, knowledge of hotel procedures, and the ability to remain calm under pressure. Their role ensures effective communication within the hotel and contributes to a positive guest experience.

What are the key skills and qualifications needed to thrive as a hotel PBX operator?

To thrive as a Hotel PBX Operator, you need excellent telephone etiquette, multitasking abilities, and a basic understanding of hotel operations, usually with a high school diploma or equivalent. Familiarity with PBX phone systems, property management software, and reservation platforms is typically required. Outstanding communication, problem-solving, and customer service skills help you manage guest requests and coordinate with various hotel departments. These skills are essential for ensuring smooth guest experiences and efficient internal communication in a hospitality environment.

How does a hotel PBX operator typically interact with other hotel departments during their shift?

A Hotel PBX Operator serves as a central communication hub, frequently coordinating with various departments such as housekeeping, maintenance, and front desk. They relay guest requests, handle internal calls, and ensure urgent issues are directed to the appropriate teams promptly. Effective communication and multitasking are essential, as operators must manage multiple lines and requests simultaneously. This role provides valuable insight into hotel operations and offers opportunities to develop professional relationships across departments.

What is the difference between Hotel Pbx Operator vs Hotel Front Desk Agent?

AspectHotel Pbx OperatorHotel Front Desk Agent
Primary RoleHandles internal and external phone communications, manages the hotel's phone systemAssists guests with check-in/out, reservations, and guest services
Required SkillsCommunication, phone system operation, customer serviceCustomer service, reservation management, communication
Work EnvironmentFront desk area, phone stationsFront desk, lobby, guest rooms
CertificationsNone typically required, some may have hospitality or communication certificationsHospitality or customer service experience preferred

The Hotel Pbx Operator primarily manages phone communications within the hotel, focusing on internal and external calls, while the Hotel Front Desk Agent provides direct guest services, including check-in, check-out, and reservations. Both roles require strong communication skills, but their daily tasks and work environments differ significantly.

Is being a hotel Pbx operator a stressful job?

A hotel Pbx operator manages phone systems and guest communications, which can involve handling multiple calls and urgent requests. The job can be stressful during busy periods or when dealing with difficult guests, but it generally requires good communication skills and the ability to stay calm under pressure.

What cities are hiring for Hotel Pbx Operator jobs?

Cities with the most Hotel Pbx Operator job openings:

What states have the most Hotel Pbx Operator jobs?

States with the most job openings for Hotel Pbx Operator jobs include:

What job categories do people searching Hotel Pbx Operator jobs look for?

The top searched job categories for Hotel Pbx Operator jobs are:

Hotel Pbx Operator jobs near you
Infographic showing various Hotel Pbx Operator job openings in the United States as of August 2026, with employment types broken down into 38% Full Time, 60% Part Time, 1% Contract, and 1% Nights. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $41,593 per year, or $20 per hour.

PBX Agent (Part Time)

Montage Hotels & Resorts

Laguna Beach, CA

$22/hr

Part-time

Posted 28 days ago

Job description

Live Your Passion. Add Your Magic.

At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.

We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.

If you are an internal applicant, please log into Workday and apply for your application to be considered.

Please Click Here to apply internally.

PBX Operator

.

SUMMARY

The PBX Operator functions as the heartbeat for the hotel, processing all incoming and outgoing communications. We are seeking a motivated and customer service oriented PBX Operator to handle all communications and guest requests in a positive and professional manner.

ESSENTIAL FUNCTIONS

Job duties include; although are not limited to:

  • Answering and processing all incoming/outgoing guest and in-house calls
  • Providing prompt and courteous switchboard services to our guests, including message taking when necessary
  • Forwarding messages and faxes as needed to guests and various departments
  • Answering basic inquiries for guests in a courteous and efficient manner
  • Remaining aware of daily events, restaurant, entertainment, and special events in local area
  • Ensuring wake up calls are properly monitored and are promptly placed within parameters of hotel policies and standards
  • Managing 3-4 calls per minute
  • Posting appropriate telephone charges when required
  • Adhering to safety regulations and emergency procedures
  • Actively coordinating communications within the hotel, including emergency procedure, alarms, life safety, and more
  • Assisting the front desk with miscellaneous tasks such as filing, copying, and word processing when necessary
  • Performing any other job related duties as assigned

QUALIFICATIONS

  • High School Diploma or equivalent required
  • Previous communications or switchboard experience preferred
  • Clear and effective verbal and written communication skills required
  • Must be willing and able to multi-task
  • Basic knowledge of computers and computer-aided research required
  • Must have excellent telephone etiquette and customer service skills

PHYSICAL REQUIREMENTS

Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems. Must be able to sit at a desk for up to 8 hours a day. Walking and standing are occasionally required. Must be able to lift up to 15 lbs. on a regular and continuing basis. This position requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability, and visual acuity.

The pay scale for PBX Agent is $22.00.

The pay scale is the base salary or hourly wage range, exclusive of incentive pay such as commissions, piece rates, gratuities, and the like, that Montage reasonably expects to pay for the position.

In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

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