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Hotel Pbx Operator Jobs (NOW HIRING)

Remington

PBX Operator

Costa Mesa, CA · On-site

Make reservations for all future guests for the hotel, restaurant, and spa, using up-selling ... Efficiently operate PBX and accurately connect incoming calls in a professional and efficient ...

Sandia Resort and Casino

PBX OPERATOR

Albuquerque, NM · On-site

$16.82 - $18.93/hr

The PBX Operator will efficiently distribute calls to various individuals and departments to ensure ... Utilizes the property management system to provide personalized service to the hotel guests.

Montage International

PBX Agent

Laguna Beach, CA · On-site

$22/hr

PBX Operator SUMMARY The PBX Operator functions as the heartbeat for the hotel, processing all incoming and outgoing communications. We are seeking a motivated and customer service oriented PBX ...

Evermore Orlando

PBX Operator

Orlando, FL · On-site

... hotel. Our Team Members are true trailblazers, reimagining the vacation experience for each guest ... Proficiency in operating PBX systems and telephone switchboards. * Multitasking abilities to ...

Evermore Orlando Resort

PBX Operator

Orlando, FL

... hotel. Our Team Members are true trailblazers, reimagining the vacation experience for each guest ... Proficiency in operating PBX systems and telephone switchboards. * Multitasking abilities to ...

San Manuel Casino

PBX Operator

Highland, CA · On-site

Under the direction of the Supervisor PBX, the PBX (Private Branch Exchange) Operator handles and ... Administrative experience in office/hotel setting preferred. KNOWLEDGE, SKILLS AND ABILITIES (KSA)

Crescent

PBX Operator

San Diego, CA · On-site

$26.85/hr

At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected ... We are looking for our next great team member to join us on our Front Office team as a PBX Operator.

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How much do hotel pbx operator jobs pay per hour?

As of Jul 4, 2026, the average hourly pay for hotel pbx operator in the United States is $20.00, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $21.88 per hour, depending on experience, location, and employer.

What is a Hotel PBX Operator?

A Hotel PBX Operator is responsible for managing the hotel's telephone switchboard system, handling incoming and outgoing calls, and directing guests and staff to the appropriate departments or individuals. They play a key role in guest service by answering inquiries, taking messages, and sometimes assisting with wake-up calls or emergency communications. PBX Operators must have excellent communication skills, knowledge of hotel procedures, and the ability to remain calm under pressure. Their role ensures effective communication within the hotel and contributes to a positive guest experience.

How does a Hotel PBX Operator typically interact with other hotel departments during their shift?

A Hotel PBX Operator serves as a central communication hub, frequently coordinating with various departments such as housekeeping, maintenance, and front desk. They relay guest requests, handle internal calls, and ensure urgent issues are directed to the appropriate teams promptly. Effective communication and multitasking are essential, as operators must manage multiple lines and requests simultaneously. This role provides valuable insight into hotel operations and offers opportunities to develop professional relationships across departments.

What are the key skills and qualifications needed to thrive as a Hotel PBX Operator, and why are they important?

To thrive as a Hotel PBX Operator, you need excellent telephone etiquette, multitasking abilities, and a basic understanding of hotel operations, usually with a high school diploma or equivalent. Familiarity with PBX phone systems, property management software, and reservation platforms is typically required. Outstanding communication, problem-solving, and customer service skills help you manage guest requests and coordinate with various hotel departments. These skills are essential for ensuring smooth guest experiences and efficient internal communication in a hospitality environment.

What is the difference between Hotel Pbx Operator vs Hotel Front Desk Agent?

AspectHotel Pbx OperatorHotel Front Desk Agent
Primary RoleHandles internal and external phone communications, manages the hotel's phone systemAssists guests with check-in/out, reservations, and guest services
Required SkillsCommunication, phone system operation, customer serviceCustomer service, reservation management, communication
Work EnvironmentFront desk area, phone stationsFront desk, lobby, guest rooms
CertificationsNone typically required, some may have hospitality or communication certificationsHospitality or customer service experience preferred

The Hotel Pbx Operator primarily manages phone communications within the hotel, focusing on internal and external calls, while the Hotel Front Desk Agent provides direct guest services, including check-in, check-out, and reservations. Both roles require strong communication skills, but their daily tasks and work environments differ significantly.

What cities are hiring for Hotel Pbx Operator jobs? Cities with the most Hotel Pbx Operator job openings:
What states have the most Hotel Pbx Operator jobs? States with the most job openings for Hotel Pbx Operator jobs include:
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Hotel Pbx Operator jobs near you
Infographic showing various Hotel Pbx Operator job openings in the United States as of June 2026, with employment types broken down into 94% Full Time, and 6% Contract. Highlights an 96% Physical, and 4% Remote job distribution, with an average salary of $41,593 per year, or $20 per hour.
PBX Operator

PBX Operator

Remington

Costa Mesa, CA • On-site

Full-time

Posted 17 days ago

Job description

What you will be doing
  • Make reservations for all future guests for the hotel, restaurant, and spa, using up-selling techniques to maximize revenue. Understand the selling strategy for the hotel by knowing the status of room inventory and follow it closely to ensure the reservations are accepted for the correct rates and dates.
  • Process all changes and cancellations for group reservations. Prepare group guest lists prior to arrival.
  • Dispatch all guest requests using the designated program to the proper departments. Follow up with the department and/or guest to ensure the completion of the request.
  • Efficiently operate PBX and accurately connect incoming calls in a professional and efficient manner. All calls should be answered in 3 rings.
  • Educate incoming guests of hotel amenities and services available to them during their stay. Inform guests of the variety of entertainment and restaurant venues in the local community, offering value to their stay.

What we are looking for
  • Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions
  • High work ethic and self-initiative
  • May be required to work varying schedules to include nights, weekends, and holidays
  • Someone who enjoys working as and being part of a team that provides great experiences for our Guests!

  • Physical Requirements (In-Office Role)
  • Ability to work in a standard office environment.
  • Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
  • Occasional standing and walking throughout the workday.
  • Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
  • Ability to communicate effectively verbally and in writing.
  • Occasionally required to stand, walk, bend, reach, or carry items.
  • Ability to lift and/or move 10-25 pounds as needed (e.g., files, office supplies).
  • Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
  • Ability to hear and participate in conversations and meetings, use phone and/or headset
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

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