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Answering Service Operator Jobs in Florida (NOW HIRING)

Pump Truck Driver

Umatilla, FL ยท On-site

$57K - $100K/yr

We never use an answering service! Local, Family Owned & Operated Because we are local we can serve you best. For 35+ years we have know our customers by name. We don't have to answer to a large ...

Telephone Operator - Full Time

Pinellas Park, FL ยท On-site

$14.25 - $17.50/hr

Answering a large volume of incoming calls * Determining where the callers need to be directed ... Excellent customer service skills required * Ability to pass a pre-employment drug test * Must ...

Bookkeeper

Umatilla, FL ยท On-site

$38K - $50K/yr

We never use an answering service! Local, Family Owned & Operated Because we are local we can serve you best. For 35+ years we have know our customers by name. We don't have to answer to a large ...

Telephone Operator - Full Time

Pinellas Park, FL ยท On-site

$14.25 - $17.50/hr

Answering a large volume of incoming calls * Determining where the callers need to be directed ... Excellent customer service skills required * Ability to pass a pre-employment drug test * Must ...

Showing results 41-60

Answering Service Operator information

See Florida salary details

$8

$10

$12

How much do answering service operator jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for answering service operator in Florida is $10.78, according to ZipRecruiter salary data. Most workers in this role earn between $10.05 and $11.49 per hour, depending on experience, location, and employer.

What is an answering service operator?

An answering service operator is a professional who answers phone calls on behalf of businesses or individuals, often outside of regular business hours. They handle messages, provide information, transfer calls, and sometimes schedule appointments or offer basic customer support. Operators are trained to follow specific protocols and scripts based on the client's needs, ensuring that callers receive courteous and accurate assistance. This role is essential for businesses that want to maintain 24/7 availability without having in-house staff at all times.

What does an answering service operator do?

Answering service operators handle inbound calls for their clients, either through a switchboard or in a call center. As an answering service operator, your job duties include courteously greeting callers, determining the reason for their call, and answering questions or directing their requests to a different department as necessary. Some answering service operators oversee multiple phone lines, so being organized and able to multitask is required. You must also keep a log of the calls in a spreadsheet or database, entering notes and contact information about the call. You sometimes need to take further action, such as contacting a supervisor to resolve difficult situations. Answering service operators may work during regular business hours, or they may receive calls and take messages after-hours.

What are the key skills and qualifications needed to thrive as an answering service operator, and why are they important?

To thrive as an Answering Service Operator, you need excellent verbal communication, active listening skills, and a high school diploma or equivalent. Familiarity with multi-line phone systems and call center software is typically required. Strong interpersonal skills, patience, and attention to detail help operators handle a variety of callers and situations effectively. These skills ensure efficient, accurate message delivery and provide a positive experience for both callers and clients.

What are some common challenges answering service operators face and how can they be managed?

Answering Service Operators often handle high call volumes and must quickly adapt to various client industries, which can be challenging. Managing stress, maintaining professionalism, and ensuring accurate message delivery are key aspects of the role. Many operators find it helpful to develop strong multitasking and active listening skills, as well as to stay organized through digital tools provided by their employer. Regular feedback from supervisors and collaboration with team members also support continuous improvement and job satisfaction.

What is the difference between Answering Service Operator vs Customer Service Representative?

AspectAnswering Service OperatorCustomer Service Representative
CredentialsTypically no formal certifications requiredOften requires customer service or communication training
Work EnvironmentCall centers, remote or office settingsRetail, call centers, office settings
Employer & IndustryAnswering service companies, healthcare, emergency servicesRetail, tech, finance, healthcare
Search & Comparison IntentFocus on call handling, message taking, emergency responseFocus on customer interaction, issue resolution

Answering Service Operators primarily handle incoming calls, take messages, and may respond to emergencies, often working in call centers or remote setups. Customer Service Representatives engage directly with customers to resolve issues, provide product information, and support sales. While both roles involve communication skills, Answering Service Operators focus more on call management and message accuracy, whereas Customer Service Representatives emphasize customer interaction and problem-solving.

What is the average pay for answering service operators?

Answering service operators typically earn an average hourly wage of around $12 to $15, with annual salaries ranging from approximately $25,000 to $31,000. Pay can vary based on experience, location, and whether the role involves night or weekend shifts, which may offer higher compensation.

What are the most commonly searched types of Answering Service Operator jobs in Florida?

The most popular types of Answering Service Operator jobs in Florida are:

What are popular job titles related to Answering Service Operator jobs in Florida?

For Answering Service Operator jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Answering Service Operator jobs in Florida look for?

The top searched job categories for Answering Service Operator jobs in Florida are:

What cities in Florida are hiring for Answering Service Operator jobs?

Cities in Florida with the most Answering Service Operator job openings:

What are popular job titles related to Answering Service Operator jobs in FL?

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Infographic showing various Answering Service Operator job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $22,418 per year, or $10.8 per hour.

Switchboard Supervisor / Telephone Operator

Innovation At Work

Miami, FL โ€ข On-site

$15.50 - $19.25/hr

Full-time

Posted 18 days ago


Job description

Innovation At Work, Inc. (IAW) is seeking an experienced Switchboard Supervisor/Telephone Operator to support the Miami VA Medical Center / Miami VA Healthcare System.
This is a working supervisor position. The Supervisor will assist with the daily supervision and performance of the IAW switchboard team while also performing Telephone Operator duties as operational needs require.
The position supports switchboard operations seven days per week, including weekends and holidays, and is responsible for helping ensure adequate staffing, employee performance, timekeeping compliance, quality control, and adherence to IAW policies, VA procedures, government protocols, and contract requirements.
Primary Responsibilities
  • Oversee daily switchboard operations in accordance with IAW policies, VA requirements, government protocols, and contract requirements.
  • Perform regular Telephone Operator duties, including answering and processing incoming calls.
  • Work alongside Telephone Operators and assist with call volume, staffing shortages, call-outs, breaks, emergencies, and other operational needs.
  • Answer operator-assisted calls promptly and accurately and route callers to the appropriate VA department, service, employee, or extension.
  • Provide professional and courteous service to Veterans, patients, VA employees, visitors, and the general public.
  • Handle emergency and priority communications, including STEMI, telephone alarms, fire alarms, stroke alerts, and suicide crisis calls.
  • Operate and support the VA paging system and other telecommunications equipment.
  • Communicate emergency situations to VA Police and Security personnel as required.
  • Maintain required operator and unusual-incident logs and ensure significant events are properly documented.
  • Monitor employee attendance, professionalism