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Answering Service Operator Jobs (NOW HIRING)

Froedtert South, Inc.

Communications Operator

Kenosha, WI · On-site

$16.25 - $24.50/hr

The Communications Operator creates an exceptional impression of Froedtert South in all ... Receives all answering service phone inquiries and documents messages per protocols. * Facilitates ...

New England Baptist Hospital

$17.75 - $22/hr

Telephone Page Operator, Weekends Shift: Per Diem, every other weekend 7am-3:30pm and/or 3pm-11pm ... Answering service responsibilities * Take office instructions correctly and document on system ...

Mercy

Communication Services Operator

Anoka, MN · On-site

Communication Services Operator Full Time Mercy - Fort Smith This position will include the ... consults * answering service afterhours * page out codes and alerts * manage hospitalists ...

McLaren Health Care Corporation

Operator

Bay City, MI · On-site

$15 - $18.75/hr

Maintains a physician answering service. Essential Functions and Responsibilities: 1. Answers incoming telephone calls; relays calls; may give limited information, according to established procedure ...

Personal Telephone Answering Service

telephone

San Jose, CA

$19 - $23.75/hr

As a telephone Operator, you will answer all incoming calls, answer questions, and direct calls to ... customer service skills, and is comfortable on the phone. Responsibilities * Answering incoming ...

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How much do answering service operator jobs pay per hour?

As of May 29, 2026, the average hourly pay for answering service operator in the United States is $14.42, according to ZipRecruiter salary data. Most workers in this role earn between $13.46 and $15.38 per hour, depending on experience, location, and employer.

What Does an Answering Service Operator Do?

Answering service operators handle inbound calls for their clients, either through a switchboard or in a call center. As an answering service operator, your job duties include courteously greeting callers, determining the reason for their call, and answering questions or directing their requests to a different department as necessary. Some answering service operators oversee multiple phone lines, so being organized and able to multitask is required. You must also keep a log of the calls in a spreadsheet or database, entering notes and contact information about the call. You sometimes need to take further action, such as contacting a supervisor to resolve difficult situations. Answering service operators may work during regular business hours, or they may receive calls and take messages after-hours.

What are the key skills and qualifications needed to thrive as an Answering Service Operator, and why are they important?

To thrive as an Answering Service Operator, you need excellent verbal communication, active listening skills, and a high school diploma or equivalent. Familiarity with multi-line phone systems and call center software is typically required. Strong interpersonal skills, patience, and attention to detail help operators handle a variety of callers and situations effectively. These skills ensure efficient, accurate message delivery and provide a positive experience for both callers and clients.

What are some common challenges Answering Service Operators face and how can they be managed?

Answering Service Operators often handle high call volumes and must quickly adapt to various client industries, which can be challenging. Managing stress, maintaining professionalism, and ensuring accurate message delivery are key aspects of the role. Many operators find it helpful to develop strong multitasking and active listening skills, as well as to stay organized through digital tools provided by their employer. Regular feedback from supervisors and collaboration with team members also support continuous improvement and job satisfaction.

What is an answering service operator?

An answering service operator is a professional who answers phone calls on behalf of businesses or individuals, often outside of regular business hours. They handle messages, provide information, transfer calls, and sometimes schedule appointments or offer basic customer support. Operators are trained to follow specific protocols and scripts based on the client's needs, ensuring that callers receive courteous and accurate assistance. This role is essential for businesses that want to maintain 24/7 availability without having in-house staff at all times.

What is the difference between Answering Service Operator vs Customer Service Representative?

AspectAnswering Service OperatorCustomer Service Representative
CredentialsTypically no formal certifications requiredOften requires customer service or communication training
Work EnvironmentCall centers, remote or office settingsRetail, call centers, office settings
Employer & IndustryAnswering service companies, healthcare, emergency servicesRetail, tech, finance, healthcare
Search & Comparison IntentFocus on call handling, message taking, emergency responseFocus on customer interaction, issue resolution

Answering Service Operators primarily handle incoming calls, take messages, and may respond to emergencies, often working in call centers or remote setups. Customer Service Representatives engage directly with customers to resolve issues, provide product information, and support sales. While both roles involve communication skills, Answering Service Operators focus more on call management and message accuracy, whereas Customer Service Representatives emphasize customer interaction and problem-solving.

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Answering Service Operator jobs near you
Infographic showing various Answering Service Operator job openings in the United States as of May 2026, with employment types broken down into 74% Full Time, 13% Part Time, and 13% Temporary. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $30,000 per year, or $14.4 per hour.
Telephone Page Operator

Telephone Page Operator

New England Baptist Hospital

Boston, MA • On-site

$17.75 - $22/hr

Full-time

Posted yesterday

Job description

Job Category:
Administrative Jobs
Position Type:
Regular
Hours Per Week:
Full time 40 hours per week
FT/PT/PD:
Full time
Position Summary:
Responsible for the effective operation of the Hospital's main switchboard, computerized paging system and physician's answering service in a pleasant, courteous manner to project and positive impression to all our callers
Principal Duties & Essential Functions:
  1. Exemplifies the values of New England Baptist Hospital and the ROSE philosophy.
  2. Complies with all New England Baptist Hospital policies and the Code of Excellence. Maintains a safe and clean work environment.
  3. Answer all incoming lines on switchboard console and connect to appropriate extension in an efficient and courteous manner using proper phraseology, following prescribed guidelines
    1. To answer the phone in a polite and professional manner. Listen to call and respond in a warm, friendly and courteous manner. Tone of voice must be of professional quality
  4. Every call should begin with the proper phraseology and end with the callers needs being met.
  5. Operators are expected to be familiar with names, extension numbers, ID numbers and terminology which pertain to specific shift
  6. Pages must be complete : full name and number-
  7. Name and call back number on all "meet me" calls
  8. Check queue and the activity of the other operators in the room before making yourself unavailable for any reason.
  9. Operator is to be at position at least 5 minutes before you are due to sign in.
  10. Breaks are taken when assigned unless there is a shortage of operators or heavy call traffic that requires a change by the supervisor or senior operator
  11. Refer difficult callers to the supervisor or senior operator.
  12. Respond to code calls quickly, efficiently, and accurately. Following procedure.
  13. Take answering service and doctor coverage accurately
  14. Answering service responsibilities
    1. Take office instructions correctly and document on system accurately
    2. Screen calls according to individual office instructions and perform the appropriate action
    3. Take messages for or page the appropriate doctor or person including the name of the caller, the reason for the call and a return number
    4. Must interact well with other operators including passing along and picking up general messages when leaving or returning to position.
  15. Responsible for operational functions which may vary per shift:
  16. Record repair requests and notifies appropriate service personnel.
  17. Plans time away from work appropriately:
  18. Arrives and leaves at designated times.
  19. Perform other duties during down times

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