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Answering Service Agent Jobs (NOW HIRING)

Commonwealth Hotels

Guest Service Agent

Manhattan, KS

$12.75 - $16.25/hr

The DoubleTree by Hilton Manhattan, Kansas is seeking a Full-Time Hotel Guest Service Agent, Hotel ... Previous roles that required managing multiple tasks, such as answering phones, handling ...

Alphabe Insight

Customer Service Agent

Miami, FL · On-site

$14.75 - $19.75/hr

As a Customer Service Agent, you will serve as a key point of contact for customers, providing assistance, answering inquiries, and ensuring a positive experience throughout every interaction. You ...

Commonwealth Hotels

Guest Service Agent

Manhattan, KS

$13.25 - $16.75/hr

The DoubleTree by Hilton Manhattan, Kansas is seeking a Full-Time Hotel Guest Service Agent, Hotel ... Previous roles that required managing multiple tasks, such as answering phones, handling ...

Commonwealth Hotels

Guest Service Agent

Brownsburg, IN

$14.25 - $18/hr

Home2Suites Brownsburg is seeking a Part-Time Hotel Guest Service Agent, Hotel Front Desk Clerk, or ... Previous roles that required managing multiple tasks, such as answering phones, handling ...

Commonwealth Hotels

Guest Service Agent

Covington, KY

$14.50 - $18.50/hr

Suites is seeking a Part-Time Hotel Guest Service Agent, Part-Time Hotel Front Desk Clerk or ... Previous roles that required managing multiple tasks, such as answering phones, handling ...

Commonwealth Hotels

Guest Service Agent

Portland, ME · On-site

$20 - $22/hr

The Docent's Collection is seeking a Full-Time Luxury Hotel Guest Service Agent, Hotel Front Desk ... Previous roles that required managing multiple tasks, such as answering phones, handling ...

Commonwealth Hotels

Guest Service Agent

Portland, ME

$20 - $22/hr

The Docent's Collection is seeking a Full-Time Luxury Hotel Guest Service Agent, Hotel Front Desk ... Previous roles that required managing multiple tasks, such as answering phones, handling ...

Commonwealth Hotels

Guest Service Agent

Covington, KY · On-site

$14.50 - $18.50/hr

Holiday Inn Express & Suites is seeking a Part-Time Hotel Guest Service Agent, Part-Time Hotel ... Previous roles that required managing multiple tasks, such as answering phones, handling ...

Commonwealth Hotels

Guest Service Agent

Houston, TX · On-site

$14.25 - $18.25/hr

The Courtyard by Marriott Houston Rice University is seeking a Part-Time Hotel Guest Service Agent ... Previous roles that required managing multiple tasks, such as answering phones, handling ...

Commonwealth Hotels

Guest Service Agent

Portland, ME

$15.50 - $19.75/hr

The Docent's Collection is seeking a Full-Time Luxury Hotel Guest Service Agent, Hotel Front Desk ... Previous roles that required managing multiple tasks, such as answering phones, handling ...

Commonwealth Hotels

Guest Service Agent

Houston, TX

$14.25 - $18.25/hr

The Courtyard by Marriott Houston Rice University is seeking a Part-Time Hotel Guest Service Agent ... Previous roles that required managing multiple tasks, such as answering phones, handling ...

Commonwealth Hotels

Guest Service Agent

Brownsburg, IN · On-site

$14.25 - $18/hr

Home2Suites Brownsburg is seeking a Part-Time Hotel Guest Service Agent, Hotel Front Desk Clerk, or ... Previous roles that required managing multiple tasks, such as answering phones, handling ...

Commonwealth Hotels

Guest Service Agent

Brownsburg, IN

$14.25 - $18/hr

Home2Suites Brownsburg is seeking a Part-Time Hotel Guest Service Agent, Hotel Front Desk Clerk, or ... Previous roles that required managing multiple tasks, such as answering phones, handling ...

Commonwealth Hotels

Guest Service Agent

Houston, TX

$14.25 - $18.25/hr

The Courtyard by Marriott Houston Rice University is seeking a Part-Time Hotel Guest Service Agent ... Previous roles that required managing multiple tasks, such as answering phones, handling ...

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Answering Service Agent information

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How much do answering service agent jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for answering service agent in the United States is $12.50, according to ZipRecruiter salary data. Most workers in this role earn between $12.50 and $12.50 per hour, depending on experience, location, and employer.

What are Answering Service Agents?

Answering Service Agents are professionals who handle incoming phone calls, messages, and sometimes emails on behalf of businesses or organizations. They act as the first point of contact for customers, clients, or patients, providing information, taking messages, transferring calls, or dispatching urgent requests as needed. Their role is essential for businesses that want to ensure they never miss a call, especially after hours or during busy times. Answering Service Agents are skilled communicators who work from call centers or remotely and often use specialized software to manage communications efficiently.

What job makes $10,000 a month without a degree?

An answering service agent typically does not earn $10,000 a month without significant experience or additional income sources. High earnings in such roles are uncommon; most agents earn hourly wages or salaries that are below this threshold. Achieving $10,000 monthly usually requires advanced skills, management positions, or supplementary income streams beyond standard answering service work.

What is the difference between Answering Service Agent vs Customer Service Representative?

AspectAnswering Service AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or higher; training often provided
Work EnvironmentCall centers, remote or office settingsRetail, call centers, office settings
Industry UsageTelecommunications, healthcare, emergency servicesRetail, tech, finance, healthcare
Primary RoleAnswering calls, relaying messages, basic customer inquiriesAssisting customers, resolving issues, providing product info

Answering Service Agents primarily handle incoming calls, relay messages, and provide basic information, often in specialized industries like healthcare or emergency services. Customer Service Representatives also handle calls but focus more on resolving customer issues and supporting sales. While both roles require strong communication skills and similar training, their work environments and primary responsibilities differ slightly.

What are the key skills and qualifications needed to thrive as an Answering Service Agent, and why are they important?

To thrive as an Answering Service Agent, you need excellent verbal communication skills, active listening abilities, and typically at least a high school diploma. Familiarity with multi-line phone systems, customer relationship management (CRM) software, and call routing tools is commonly required. Strong soft skills such as patience, professionalism, and problem-solving help create positive experiences for callers. These qualities ensure efficient message handling, customer satisfaction, and effective support for client businesses.

What are some common challenges Answering Service Agents face when handling high call volumes, and how can they effectively manage them?

Answering Service Agents often encounter high call volumes, especially during peak business hours or emergencies. Managing this can be challenging, as it requires staying calm under pressure, prioritizing urgent calls, and maintaining professional, friendly communication with every caller. To handle these situations effectively, agents typically rely on robust call management software, clear protocols, and strong multitasking skills. Regular training and supportive team structures also help agents stay efficient and deliver excellent service even during busy periods.
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Answering Service Agent jobs near you
Infographic showing various Answering Service Agent job openings in the United States as of June 2026, with employment types broken down into 82% Full Time, 10% Part Time, 5% Temporary, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $26,000 per year, or $12.5 per hour.
Guest Service Agent

Guest Service Agent

Commonwealth Hotels

Manhattan, KS

$12.75 - $16.25/hr

Full-time, Part-time

PTO

Posted 18 days ago

Job description

Join Our Team at the DoubleTree by Hilton Manhattan, Kansas!
The DoubleTree by Hilton Manhattan, Kansas is seeking a Full-Time Hotel Guest Service Agent, Hotel Front Desk Clerk, or Hotel Front Office Agent.
About Us:
DoubleTree by Hilton Manhattan, near Kansas State University, is the ideal place to grow your career in hospitality. Just minutes from Sunset Zoo and Aggieville, our pet-friendly hotel offers a heated indoor pool, hot tub, fitness center, and versatile meeting space. We are committed to creating exceptional experiences for guests and an outstanding workplace for our team.
Why This Role?
Working as a DoubleTree by Hilton Manhattan, Kansas, Hotel Full-Time Guest Service Agent, Hotel Front Desk Agent, or Hotel Front Desk Clerk at the DoubleTree by Hilton Manhattan, Kansas offers a rewarding opportunity to be part of a dynamic hospitality team. The Part-Time Hotel Guest Service Agent, Hotel Front Desk Agent, or Hotel Front Desk Clerk allows you to be at the forefront of delivering exceptional service, ensuring guests have a seamless and enjoyable experience from check-in to check-out.
What’s In It for You?
Time Off: Vacation, Personal Days, and Holiday Pay
Exclusive Discounts: Hotel, food, and beverage savings for personal travel
Professional Growth: Online training courses
Additional Support: Employee Assistance Program, jury duty leave, bereavement leave, and more
Key Responsibilities for the Full-Time Hotel Guest Service Agent, Hotel Front Desk Clerk, or Hotel Front Office Agent include:
  • Guest Check-In and Check-Out: Assisting guests with the check-in and check-out process efficiently to ensure a smooth, welcoming experience.
  • Reservations Management: Handling room reservations, cancellations, and modifications accurately while maintaining up-to-date records.
  • Customer Service: Responding promptly and professionally to guest inquiries, complaints, and special requests, aiming to exceed guest expectations.
  • Payment Processing: Handling payment transactions, including room charges, deposits, and refunds, while ensuring accuracy and compliance with hotel policies.
  • Communication Hub: Coordinating with other hotel departments, such as housekeeping and maintenance, to address guest needs and resolve issues promptly.
  • Providing Information: Offering details on hotel services, amenities, local attractions, and transportation options to help guests plan.
  • Problem-Solving: Resolving guest concerns or complaints effectively, escalating issues when necessary to maintain satisfaction.
  • Maintaining Records: Keeping accurate and organized records of guest stays, payments, and interactions in the hotel’s property management system (PMS).
  • Promoting Hotel Services: Upselling rooms and promoting hotel amenities, such as dining options or event spaces, to enhance the guest experience.
  • Ensuring Security: Following safety and security protocols to safeguard guests, staff, and property, including verifying guest identification and monitoring for suspicious activity.
What We are Looking for in a Full-Time Hotel Guest Service Agent, Hotel Front Desk Clerk, or Hotel Front Office Agent:
  • Previous experience in customer-facing roles, such as in hospitality, retail, or food service, is preferred.
  • Strong interpersonal skills and a focus on delivering exceptional service are essential.
  • Familiarity with using computers and software systems, especially reservation or property management systems (PMS)
  • Strong verbal and written communication skills are necessary for interacting with guests and team members professionally and clearly.
  • Experience handling guest complaints or resolving conflicts calmly and effectively is an asset.
  • Previous roles that required managing multiple tasks, such as answering phones, handling reservations, and assisting guests simultaneously, prepare candidates for the job's demands.
  • Hospitality or Front Desk Experience (Preferred)
  • A high school diploma or equivalent

Applicants should have the flexibility to work weekends amp; holidays
Why Commonwealth Hotels?
Founded in 1986, Commonwealth Hotels is a leading hospitality management company known for our exceptional guest and associate satisfaction, market premiums, and superior ROI. We believe in fostering a world-class culture where great people deliver extraordinary results.
Explore Our Hotel:
https://www.hilton.com/en/hotels/mhkrddt-doubletree-manhattan/
At Commonwealth Hotels, we value diversity and are proud to be an Equal Opportunity Employer. Employment decisions are based on qualifications, merit, and business needs.
Join us in shaping the future of hospitality in Manhattan, Kansas! Apply today!

Apply