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Answering Service Agent Jobs (NOW HIRING)

Commonwealth Hotels

Guest Service Agent

Aurora, CO · On-site

$17.50 - $18/hr

Working as a Full-Time Hotel Guest Service Agent, Hotel Front Desk Agent, or Hotel Front Desk Clerk ... Previous roles that required managing multiple tasks, such as answering phones, handling ...

Commonwealth Hotels

Guest Service Agent

Beavercreek, OH · On-site

$14 - $17.50/hr

The Residence Inn by Marriott Dayton Beavercreek is seeking a Full-Time Hotel Guest Service Agent ... Previous roles that required managing multiple tasks, such as answering phones, handling ...

Commonwealth Hotels

Guest Service Agent

North Canton, OH

$13.25 - $17/hr

The Part-Time Hotel Guest Service Agent, Hotel Front Desk Agent, or Hotel Front Desk Clerk allows ... Previous roles that required managing multiple tasks, such as answering phones, handling ...

Commonwealth Hotels

Guest Service Agent

Houston, TX · On-site

$14.25 - $18.25/hr

The Courtyard by Marriott Houston Rice University is seeking a Full-Time Hotel Guest Service Agent ... Previous roles that required managing multiple tasks, such as answering phones, handling ...

Commonwealth Hotels

Guest Service Agent

Houston, TX · On-site

$14.25 - $18.25/hr

The Courtyard by Marriott Houston Rice University is seeking a Full-Time Hotel Guest Service Agent ... Previous roles that required managing multiple tasks, such as answering phones, handling ...

Waterbury Hospital

Customer Service Agent

Middlebury, CT · On-site

$15.50 - $20.75/hr

The Customer Service Agent is responsible for answering a multi-line telephone, triaging calls, scheduling appointments, and taking messages. The Customer Service Agent serves as a liaison between ...

Commonwealth Hotels

Guest Service Agent

Aurora, CO · On-site

$18.50 - $19.50/hr

Hyatt Regency Aurora Denver Conference Center is seeking a Hotel Guest Service Agent, Hotel Front ... Previous roles that required managing multiple tasks, such as answering phones, handling ...

Commonwealth Hotels

Guest Service Agent

Aurora, CO

$18.50 - $19.50/hr

Hyatt Regency Aurora Denver Conference Center is seeking a Hotel Guest Service Agent, Hotel Front ... Previous roles that required managing multiple tasks, such as answering phones, handling ...

Waterbury Hospital

Customer Service Agent

Middlebury, CT · On-site

$15.50 - $20.75/hr

The Customer Service Agent is responsible for answering a multi-line telephone, triaging calls, scheduling appointments, and taking messages. The Customer Service Agent serves as a liaison between ...

Troon

Golf Shop Service Agent

Redmond, OR

$18 - $22.50/hr

... answering the phone and providing appropriate information to customers. • Responsible for ... A Golf Shop Service Agent will have to take initiative and get creative in resolving guest ...

Joshi Hotel Group

Guest Service Agent

Allentown, PA · On-site

$15 - $17/hr

... Guest Service Agent (Front Desk) for immediate hire. Come Join a Great Team. Duties: * The ... Answering telephones within Marriott standards. * Taking reservations for the hotel. Requirements:

Commonwealth Hotels

Hotel Guest Service Agent

Newport, KY · On-site

$14.25 - $18/hr

The Hotel Guest Service Agent, Front Desk Clerk, or Front Desk Agent allows you to be at the ... Previous roles that required managing multiple tasks, such as answering phones, handling ...

Commonwealth Hotels

Hotel Guest Service Agent

Newport, KY · On-site

$14.75 - $18.50/hr

The Hotel Guest Service Agent, Front Desk Clerk, or Front Desk Agent allows you to be at the ... Previous roles that required managing multiple tasks, such as answering phones, handling ...

Troon Golf

Golf Shop Service Agent

Redmond, OR · On-site

$18 - $22.50/hr

... answering the phone and providing appropriate information to customers. • Responsible for ... A Golf Shop Service Agent will have to take initiative and get creative in resolving guest ...

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Answering Service Agent information

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How much do answering service agent jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for answering service agent in the United States is $12.50, according to ZipRecruiter salary data. Most workers in this role earn between $12.50 and $12.50 per hour, depending on experience, location, and employer.

What are Answering Service Agents?

Answering Service Agents are professionals who handle incoming phone calls, messages, and sometimes emails on behalf of businesses or organizations. They act as the first point of contact for customers, clients, or patients, providing information, taking messages, transferring calls, or dispatching urgent requests as needed. Their role is essential for businesses that want to ensure they never miss a call, especially after hours or during busy times. Answering Service Agents are skilled communicators who work from call centers or remotely and often use specialized software to manage communications efficiently.

What is the difference between Answering Service Agent vs Customer Service Representative?

AspectAnswering Service AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or higher; training often provided
Work EnvironmentCall centers, remote or office settingsRetail, call centers, office settings
Industry UsageTelecommunications, healthcare, emergency servicesRetail, tech, finance, healthcare
Primary RoleAnswering calls, relaying messages, basic customer inquiriesAssisting customers, resolving issues, providing product info

Answering Service Agents primarily handle incoming calls, relay messages, and provide basic information, often in specialized industries like healthcare or emergency services. Customer Service Representatives also handle calls but focus more on resolving customer issues and supporting sales. While both roles require strong communication skills and similar training, their work environments and primary responsibilities differ slightly.

What are the key skills and qualifications needed to thrive as an Answering Service Agent, and why are they important?

To thrive as an Answering Service Agent, you need excellent verbal communication skills, active listening abilities, and typically at least a high school diploma. Familiarity with multi-line phone systems, customer relationship management (CRM) software, and call routing tools is commonly required. Strong soft skills such as patience, professionalism, and problem-solving help create positive experiences for callers. These qualities ensure efficient message handling, customer satisfaction, and effective support for client businesses.

What are some common challenges Answering Service Agents face when handling high call volumes, and how can they effectively manage them?

Answering Service Agents often encounter high call volumes, especially during peak business hours or emergencies. Managing this can be challenging, as it requires staying calm under pressure, prioritizing urgent calls, and maintaining professional, friendly communication with every caller. To handle these situations effectively, agents typically rely on robust call management software, clear protocols, and strong multitasking skills. Regular training and supportive team structures also help agents stay efficient and deliver excellent service even during busy periods.
More about Answering Service Agent jobs
What cities are hiring for Answering Service Agent jobs? Cities with the most Answering Service Agent job openings:
What are the most commonly searched types of Answering Service Agent jobs? The most popular types of Answering Service Agent jobs are:
What states have the most Answering Service Agent jobs? States with the most job openings for Answering Service Agent jobs include:
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What are popular job titles related to Answering Service Agent jobs? For Answering Service Agent jobs, the most frequently searched job titles are:
Answering Service Agent jobs near you
Infographic showing various Answering Service Agent job openings in the United States as of July 2026, with employment types broken down into 94% Full Time, 4% Part Time, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $26,000 per year, or $12.5 per hour.
Guest Service Agent

Guest Service Agent

Commonwealth Hotels

Aurora, CO • On-site

$17.50 - $18/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 13 days ago

Job description

Join Our Team at the SpringHill Suites by Marriott Denver at Anschutz Medical Campus!
The SpringHill Suites Denver at Anschutz Medical Campus is seeking a Full-Time Hotel Guest Service Agent, Hotel Front Desk Clerk, or Hotel Front Office Agent.
Applications accepted until July 20, 2026, or until the position is filled
Apply via online application
Hourly Rate $17.50 to $18.00
About Us:
SpringHill Suites Denver at Anschutz Medical Campus invites you to join a supportive, dynamic team that values fun, teamwork, and celebrating daily successes. Our all-suites hotel is ideally located near Anschutz Medical Campus, Veteran Affairs Hospital, and Buckley Air Force amp; Space Force Base, with convenient access to Downtown Denver and Denver International Airport. Be part of a close-knit team dedicated to creating memorable guest experiences, where your contributions truly make a difference. If you are passionate about hospitality and ready to grow your career, we would love to have you on board.
Why This Role?
Working as a Full-Time Hotel Guest Service Agent, Hotel Front Desk Agent, or Hotel Front Desk Clerk at the SpringHill Suites Denver at Anschutz Medical Campus offers a rewarding opportunity to be part of a dynamic hospitality team. The Full-Time Hotel Guest Service Agent, Hotel Front Desk Agent, or Hotel Front Desk Clerk puts you at the forefront of delivering exceptional service, ensuring guests have a seamless, enjoyable experience from check-in to check-out. With the hotel’s convenient location near the airport, you will interact with a diverse range of travelers, from business professionals to vacationing families, providing a chance to build strong communication and problem-solving skills.
What’s In It for You?
Comprehensive Benefits: Medical, Dental, and Vision
Financial Perks: 401(k) with company match, SAME DAY PAY, and flexible spending accounts
Time Off: Vacation, Personal Days, and Holiday Pay
Exclusive Discounts: Hotel, food, and beverage savings for personal travel
Professional Growth: Online training courses
Additional Support: Employee Assistance Program, jury duty leaves, bereavement leave, and more
Key Responsibilities for the Full-Time Hotel Guest Service Agent, Hotel Front Desk Clerk, or Hotel Front Office Agent include:
  • Guest Check-In and Check-Out: Assisting guests with the check-in and check-out process efficiently, ensuring a smooth and welcoming experience.
  • Reservations Management: Handling room reservations, cancellations, and modifications accurately while maintaining up-to-date records.
  • Customer Service: Responding promptly and professionally to guest inquiries, complaints, and special requests, aiming to exceed guest expectations.
  • Payment Processing: Handling payment transactions, including room charges, deposits, and refunds, while ensuring accuracy and compliance with hotel policies.
  • Communication Hub: Coordinating with other hotel departments, such as housekeeping and maintenance, to address guest needs and resolve issues promptly.
  • Providing Information: Offering information about hotel services, amenities, local attractions, and transportation options to assist guests with their plans.
  • Problem-Solving: Resolving guest concerns or complaints effectively, escalating issues when necessary to maintain satisfaction.
  • Maintaining Records: Keeping accurate and organized records of guest stays, payments, and interactions in the hotel’s property management system (PMS).
  • Promoting Hotel Services: Upselling rooms and promoting hotel amenities, such as dining options or event spaces, to enhance the guest experience.
  • Ensuring Security: Following safety and security protocols to safeguard guests, staff, and property, including verifying guest identification and monitoring for suspicious activity.

What We are Looking for in a Full-Time Hotel Guest Service Agent, Hotel Front Desk Clerk, or Hotel Front Office Agent:
  • Previous experience in customer-facing roles, such as in hospitality, retail, or food service, is often required or preferred. Strong interpersonal skills and a focus on delivering exceptional service are essential.
  • Familiarity with using computers and software systems, especially reservation or property management systems (PMS), is usually required. Training may be provided for specific systems used by the hotel.
  • Strong verbal and written communication skills are necessary for interacting professionally and clearly with guests and team members.
  • Experience handling guest complaints or resolving conflicts calmly and effectively is an asset.
  • Previous roles that required managing multiple tasks, such as answering phones, handling reservations, and assisting guests simultaneously, prepare candidates for the demands of the job.
  • Hospitality or Front Desk Experience (Preferred)
  • High school diploma or equivalent
  • Experience in jobs with irregular hours, such as evening, weekend, or holiday shifts, helps demonstrate adaptability to the hospitality industry's demands.
Applicants should have the flexibility to work weekends amp; holidays
Why Commonwealth Hotels?
Founded in 1986, Commonwealth Hotels is a leading hospitality management company known for our exceptional guest and associate satisfaction, market premiums, and superior ROI. We believe in fostering a world-class culture where great people deliver extraordinary results.
Explore Our Hotel:
https://www.marriott.com/en-us/hotels/denaf-springhill-suites-denver-at-anschutz-medical-campus/overview/
At Commonwealth Hotels, we value diversity and are proud to be an Equal Opportunity Employer. Employment decisions are based on qualifications, merits, and business needs.
Join us in shaping the future of hospitality in Denver, Aurora, Colorado! Apply today!

Apply