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Answering Service Agent Jobs (NOW HIRING)

StepStone Hospitality

At Your Service Agent

Charlotte, NC · On-site

$16.50 - $20.75/hr

As an At Your Service Agent, you will be responsible for providing exceptional guest service by responding to guest requests, answering calls, and coordinating with hotel departments to ensure guest ...

StepStone Hospitality

At Your Service Agent

Charlotte, NC · On-site

$16.50 - $20.75/hr

As an At Your Service Agent, you will be responsible for providing exceptional guest service by responding to guest requests, answering calls, and coordinating with hotel departments to ensure guest ...

StepStone Hospitality Inc.

At Your Service Agent

Charlotte, NC · On-site

$16.50 - $20.75/hr

As an At Your Service Agent, you will be responsible for providing exceptional guest service by responding to guest requests, answering calls, and coordinating with hotel departments to ensure guest ...

47th Street Phoenix

Guest Service Agent

Phoenix, AZ · On-site

$14 - $17.75/hr

The Guest Service Agent will be responsible for providing friendly and efficient customer service to all guests, including answering inquiries, making reservations, and assisting with any special ...

Joshi Hotel Group

Guest Service Agent

Allentown, PA · On-site

$14.75 - $18.75/hr

Guest Service Agent (Front Desk) Four Points by Sheraton is seeking a part-time with the potential ... Answering telephones within Marriott standards. * Taking reservations for the hotel. Requirements:

Commonwealth Hotels

Guest Service Agent

New Orleans, LA · On-site

$13.75 - $17.50/hr

The Full-Time Hotel Guest Service Agent, Hotel Front Desk Agent, or Hotel Front Desk Clerk allows ... Previous roles that required managing multiple tasks, such as answering phones, handling ...

Commonwealth Hotels

Guest Service Agent

New Orleans, LA · On-site

$14.50 - $18.25/hr

The Full-Time Hotel Guest Service Agent, Hotel Front Desk Agent, or Hotel Front Desk Clerk allows ... Previous roles that required managing multiple tasks, such as answering phones, handling ...

Commonwealth Hotels

Guest Service Agent

New Orleans, LA

$14.25 - $18/hr

The Full-Time Hotel Guest Service Agent, Hotel Front Desk Agent, or Hotel Front Desk Clerk allows ... Previous roles that required managing multiple tasks, such as answering phones, handling ...

Commonwealth Hotels

Guest Service Agent

Canton, OH · On-site

$14 - $17.75/hr

Working as a Full-Time Guest Service Agent, Hotel Front Desk Clerk, or Hotel Front Desk Agent at ... Previous roles that required managing multiple tasks, such as answering phones, handling ...

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Answering Service Agent information

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How much do answering service agent jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for answering service agent in the United States is $12.50, according to ZipRecruiter salary data. Most workers in this role earn between $12.50 and $12.50 per hour, depending on experience, location, and employer.

What is an answering service agent?

Answering Service Agents are professionals who handle incoming phone calls, messages, and sometimes emails on behalf of businesses or organizations. They act as the first point of contact for customers, clients, or patients, providing information, taking messages, transferring calls, or dispatching urgent requests as needed. Their role is essential for businesses that want to ensure they never miss a call, especially after hours or during busy times. Answering Service Agents are skilled communicators who work from call centers or remotely and often use specialized software to manage communications efficiently.

What are the key skills and qualifications needed to thrive as an answering service agent, and why are they important?

To thrive as an Answering Service Agent, you need excellent verbal communication skills, active listening abilities, and typically at least a high school diploma. Familiarity with multi-line phone systems, customer relationship management (CRM) software, and call routing tools is commonly required. Strong soft skills such as patience, professionalism, and problem-solving help create positive experiences for callers. These qualities ensure efficient message handling, customer satisfaction, and effective support for client businesses.

What are some common challenges answering service agents face when handling high call volumes, and how can they effectively manage them?

Answering Service Agents often encounter high call volumes, especially during peak business hours or emergencies. Managing this can be challenging, as it requires staying calm under pressure, prioritizing urgent calls, and maintaining professional, friendly communication with every caller. To handle these situations effectively, agents typically rely on robust call management software, clear protocols, and strong multitasking skills. Regular training and supportive team structures also help agents stay efficient and deliver excellent service even during busy periods.

What is the difference between Answering Service Agent vs Customer Service Representative?

AspectAnswering Service AgentCustomer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or higher; training often provided
Work EnvironmentCall centers, remote or office settingsRetail, call centers, office settings
Industry UsageTelecommunications, healthcare, emergency servicesRetail, tech, finance, healthcare
Primary RoleAnswering calls, relaying messages, basic customer inquiriesAssisting customers, resolving issues, providing product info

Answering Service Agents primarily handle incoming calls, relay messages, and provide basic information, often in specialized industries like healthcare or emergency services. Customer Service Representatives also handle calls but focus more on resolving customer issues and supporting sales. While both roles require strong communication skills and similar training, their work environments and primary responsibilities differ slightly.

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Answering Service Agent jobs near you
Infographic showing various Answering Service Agent job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $26,000 per year, or $12.5 per hour.

Customer Service Representative (Remote)

Answer Aide

Saint Augustine, FL • Remote

$13 - $16/hr

Full-time, Part-time

Medical, Dental, Vision, Life, PTO

Re-posted 23 days ago

Job description

AnswerAide is actively seeking an enthusiastic full-time, part-time, and on-call Answering Service Agent to provide quality customer service. Are you a people person who enjoys talking on the phone? Can you provide quality customer service? Do you want to work for a supportive and growing company? If so, please continue reading!

This phone operator position earns a competitive wage based on your skills. We provide great benefits and perks, including medical, dental, vision, short-term and long-term disability, life insurance, and paid time off (PTO). If this sounds like the right customer service opportunity as a phone operator for you, apply today!

ABOUT ANSWER AIDE

AnswerAide is a dedicated provider of 24/7 telephone answering services and customer service outsourcing for businesses. Our superb team handles the after-hours and overflow phone calls, customer service outsourcing, and other administrative tasks when needed for our clients. Our services help various companies stay at the top of their industries because of the excellent support their customers receive. We strive to create the best experience for every caller by treating them like our own customers, and we treat our own customers like they are family.

Our team always goes the extra mile to ensure that all calls are handled professionally. Customer service training is provided to all employees so that everyone can give the highest quality of service. Our business wouldn't thrive without our employees, and we like to show them our appreciation by offering a positive work environment and exceptional benefits!

A DAY IN THE LIFE OF AN ANSWERING SERVICE AGENT

As a virtual receptionist, you are the backbone of our company. Your main responsibilities include receiving inbound calls and placing outbound calls. You listen attentively and collect customer data to provide them with basic information about the services and support they seek. Taking accurate notes and detailed messages is a main part of the job, and you have no problem balancing this while speaking clearly on the phone. You help schedule appointments for customers and process orders and payments while ensuring all calls are documented and reported to the appropriate business. Maintaining order is a skill that comes naturally to you, and you find great satisfaction in helping others through quality customer service!

QUALIFICATIONS OF AN ANSWERING SERVICE AGENT

  • A resident of AL, FL, GA, or TX
  • Ability to type 40+ words per minute with minimal errors
  • Ability to follow instructions
  • Must be able to multitask (talk, type, and follow scripting verbatim)
  • Strong customer service skills
  • Strong computer skills
  • Being bilingual is not required, but a plus

COMPUTER REQUIREMENTS
-PC w/ Windows 11
-Memory (RAM): 8GB minimum
-Hard Drive: 100 GB minimum available space
-PC should be less than three years old
-High-speed internet with a minimum of 50 Mbps download speed, with low latency. No wireless, cellular, satellite, or Wi-Fi connections
-Please view our full list of equipment requirements

Do you have excellent verbal and written communication skills? Can you maintain professionalism and use a clear speaking voice on the phone? Can you balance multiple tasks at once while demonstrating good time management? Do you have an upbeat, enthusiastic, and friendly personality? Are you detail-oriented? If so, we want to hear from you about this phone operator opportunity!