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Open Enrollment Csr Jobs (NOW HIRING)

MMC Group LP

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Remote Customer Service Representative-NJ Residents-BYOD

Elizabeth, NJ · On-site

$18 - $19/hr

ONLY 10 POSITIONS REMAINING - REMOTE CUSTOMER SERVICE REPRESENTATIVE New Jersey Residents Only ... Open Enrollment schedules may include evenings and weekends. Schedules are assigned based on ...

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Open Enrollment Csr information

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$26K

$48.4K

$73K

How much do open enrollment csr jobs pay per year?

As of Aug 22, 2026, the average yearly pay for open enrollment csr in the United States is $48,409.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $55,000.00 per year, depending on experience, location, and employer.

What is an open enrollment CSR?

An Open Enrollment Customer Service Representative (CSR) is a professional who assists individuals during the open enrollment period for health insurance or other benefits. Their primary role is to help customers understand plan options, answer questions about coverage, and guide them through the enrollment process. Open Enrollment CSRs may work in call centers, insurance companies, or healthcare organizations, and they are vital in ensuring a smooth and efficient enrollment experience for customers. They often handle sensitive personal information and must be knowledgeable about relevant regulations and policies.

What are the key skills and qualifications needed to thrive as an open enrollment CSR?

To thrive as an Open Enrollment CSR, you need strong customer service abilities, attention to detail, and a basic understanding of health insurance products, often supported by a high school diploma or equivalent. Familiarity with CRM systems, call center software, and sometimes HIPAA or ACA compliance training is typically required. Excellent verbal communication, patience, and problem-solving skills help you assist customers effectively during high-stress periods. These skills ensure accurate enrollment processing, regulatory compliance, and positive customer experiences during critical open enrollment windows.

What are some common challenges faced by open enrollment CSRs during the enrollment period?

During the open enrollment period, Customer Service Representatives (CSRs) often experience high call volumes and tight deadlines as they assist members with plan selections, eligibility questions, and coverage changes. Balancing accuracy with efficiency can be challenging, as each interaction may involve complex benefit details and require thorough documentation. CSRs frequently collaborate with enrollment specialists, supervisors, and other departments to resolve escalated issues, ensuring a positive experience for both new and returning members. Developing strong organizational and communication skills is key to handling the fast-paced environment and delivering quality service.

What is the difference between Open Enrollment Csr vs Customer Service Representative?

AspectOpen Enrollment CsrCustomer Service Representative
Required CredentialsHigh school diploma, training in insurance policiesHigh school diploma or equivalent, customer service skills
Work EnvironmentInsurance companies, call centers during open enrollment periodsVarious industries, call centers, retail, healthcare
Employer & Industry UsagePrimarily insurance and benefits providersBroad industry use including retail, healthcare, finance

Open Enrollment CSRs specialize in assisting clients during insurance enrollment periods, focusing on benefits and policy details. Customer Service Representatives have a broader role across industries, handling general inquiries and support. While both roles require strong communication skills, Open Enrollment CSRs have specific knowledge of insurance processes, making them distinct in their focus and expertise.

What cities are hiring for Open Enrollment Csr jobs?

Cities with the most Open Enrollment Csr job openings:

What states have the most Open Enrollment Csr jobs?

States with the most job openings for Open Enrollment Csr jobs include:

What job categories do people searching Open Enrollment Csr jobs look for?

The top searched job categories for Open Enrollment Csr jobs are:

Open Enrollment Csr jobs near you
Infographic showing various Open Enrollment Csr job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $48,409 per year, or $23.3 per hour.

Customer Service Representative - CSR

Fawley Overhead Door Inc

Kalamazoo, MI • On-site

$18 - $21/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Customer Service Representative

Do you love interacting with others, making connections, and helping people? Then you're an excellent fit for the customer service representative position at our company! You'll be responsible for responding to customer inquiries, mitigating service problems, and providing an exemplary customer experience. If this posting sounds like a job you'll love, we highly encourage you to apply.

Responsibilities
  • Answer incoming calls on product and service questions, customer complaints, and general customer inquiries
  • Find patterns in customer complaints and bring them to the team for improvement
  • Create records of customer interactions and follow up to ensure all questions have been answered
  • Work closely with the sales lead to stay up-to-date on service and product knowledge
  • Resolve customer complaints in a friendly and timely manner to ensure high customer satisfaction
Qualifications
  • Must possess exemplary interpersonal skills, communication skills, and active listening skills
  • High school graduate, G.E.D. recipient, or equivalent
  • Strong knowledge of customer interface and interaction

Compensation $18 - $21 hourly (Depending on Experience) About Fawley Overhead Door

Fawley Overhead Door is a leading garage door company in Southwest Michigan, providing quality residential and commercial overhead door services. For over 44 years, our niche has been garage doors! Since the company's beginning, we have:

  • Dedicated our service to customer satisfaction
  • Consideration of people's time, money, and property
  • Created 5-star experiences
  • Served the Southwest Michigan area with stellar garage door services

Benefits Package Includes:

  • Group Health, Dental, & Vision - starts on the first day
  • Pet Insurance
  • Accident Insurance
  • Life Insurance
  • PTO front-loaded after 90 days
  • 401(k) enrollment after 6 months (Up to 4% employer match)

Company Perks:

  • Chaplain Services
  • Gym Stipend (up to $50)
  • Paid training

Apply