Become a part of our caring community Join Humana as a Associate Director of Consumer Operations ... Reporting to the Director of Consumer Service Operations, you will lead customer service ...
Become a part of our caring community Join Humana as a Associate Director of Consumer Operations ... Reporting to the Director of Consumer Service Operations, you will lead customer service ...
Become a part of our caring community Join Humana as a Associate Director of Consumer Operations ... Reporting to the Director of Consumer Service Operations, you will lead customer service ...
Become a part of our caring community Join Humana as a Associate Director of Consumer Operations ... Reporting to the Director of Consumer Service Operations, you will lead customer service ...
Become a part of our caring community Join Humana as a Associate Director of Consumer Operations ... Reporting to the Director of Consumer Service Operations, you will lead customer service ...
Become a part of our caring community Join Humana as a Associate Director of Consumer Operations ... Reporting to the Director of Consumer Service Operations, you will lead customer service ...
Become a part of our caring community Join Humana as a Associate Director of Consumer Operations ... Reporting to the Director of Consumer Service Operations, you will lead customer service ...
Become a part of our caring community Join Humana as a Associate Director of Consumer Operations ... Reporting to the Director of Consumer Service Operations, you will lead customer service ...
Become a part of our caring community Join Humana as a Associate Director of Consumer Operations ... Reporting to the Director of Consumer Service Operations, you will lead customer service ...
Become a part of our caring community Join Humana as a Associate Director of Consumer Operations ... Reporting to the Director of Consumer Service Operations, you will lead customer service ...
Become a part of our caring community Join Humana as a Associate Director of Consumer Operations ... Reporting to the Director of Consumer Service Operations, you will lead customer service ...
Become a part of our caring community Join Humana as a Associate Director of Consumer Operations ... Reporting to the Director of Consumer Service Operations, you will lead customer service ...
Become a part of our caring community Join Humana as a Associate Director of Consumer Operations ... Reporting to the Director of Consumer Service Operations, you will lead customer service ...
Become a part of our caring community Join Humana as a Associate Director of Consumer Operations ... Reporting to the Director of Consumer Service Operations, you will lead customer service ...
Become a part of our caring community Join Humana as a Associate Director of Consumer Operations ... Reporting to the Director of Consumer Service Operations, you will lead customer service ...
Become a part of our caring community Join Humana as a Associate Director of Consumer Operations ... Reporting to the Director of Consumer Service Operations, you will lead customer service ...
Become a part of our caring community Join Humana as a Associate Director of Consumer Operations ... Reporting to the Director of Consumer Service Operations, you will lead customer service ...
Become a part of our caring community Join Humana as a Associate Director of Consumer Operations ... Reporting to the Director of Consumer Service Operations, you will lead customer service ...
Become a part of our caring community Join Humana as a Associate Director of Consumer Operations ... Reporting to the Director of Consumer Service Operations, you will lead customer service ...
Become a part of our caring community Join Humana as a Associate Director of Consumer Operations ... Reporting to the Director of Consumer Service Operations, you will lead customer service ...
Become a part of our caring community Join Humana as a Associate Director of Consumer Operations ... Reporting to the Director of Consumer Service Operations, you will lead customer service ...
Become a part of our caring community Join Humana as a Associate Director of Consumer Operations ... Reporting to the Director of Consumer Service Operations, you will lead customer service ...
Become a part of our caring community Join Humana as a Associate Director of Consumer Operations ... Reporting to the Director of Consumer Service Operations, you will lead customer service ...
Become a part of our caring community Join Humana as a Associate Director of Consumer Operations ... Reporting to the Director of Consumer Service Operations, you will lead customer service ...
Become a part of our caring community Join Humana as a Associate Director of Consumer Operations ... Reporting to the Director of Consumer Service Operations, you will lead customer service ...
Become a part of our caring community Join Humana as a Associate Director of Consumer Operations ... Reporting to the Director of Consumer Service Operations, you will lead customer service ...
Become a part of our caring community Join Humana as a Associate Director of Consumer Operations ... Reporting to the Director of Consumer Service Operations, you will lead customer service ...
Become a part of our caring community Join Humana as a Associate Director of Consumer Operations ... Reporting to the Director of Consumer Service Operations, you will lead customer service ...
Become a part of our caring community Join Humana as a Associate Director of Consumer Operations ... Reporting to the Director of Consumer Service Operations, you will lead customer service ...
Become a part of our caring community Join Humana as a Associate Director of Consumer Operations ... Reporting to the Director of Consumer Service Operations, you will lead customer service ...
Become a part of our caring community Join Humana as a Associate Director of Consumer Operations ... Reporting to the Director of Consumer Service Operations, you will lead customer service ...
Become a part of our caring community Join Humana as a Associate Director of Consumer Operations ... Reporting to the Director of Consumer Service Operations, you will lead customer service ...
Become a part of our caring community Join Humana as a Associate Director of Consumer Operations ... Reporting to the Director of Consumer Service Operations, you will lead customer service ...
Become a part of our caring community Join Humana as a Associate Director of Consumer Operations ... Reporting to the Director of Consumer Service Operations, you will lead customer service ...
Become a part of our caring community Join Humana as a Associate Director of Consumer Operations ... Reporting to the Director of Consumer Service Operations, you will lead customer service ...
Become a part of our caring community Join Humana as a Associate Director of Consumer Operations ... Reporting to the Director of Consumer Service Operations, you will lead customer service ...
Inbound Contacts Representative
$39K - $49K/yr
Escalate unresolved and pending customer grievances * Document all interactions, actions taken, and ... Humana reserves the right to require associates to upgrade their internet service if necessary.
Inbound Contacts Representative
$39K - $49K/yr
Escalate unresolved and pending customer grievances * Document all interactions, actions taken, and ... Humana reserves the right to require associates to upgrade their internet service if necessary.
After all, a health services company that has multiple ways to improve the lives of its customers ... This role also involves cultivating, maintaining,and buildingrelationships with Humana's customers ...
After all, a health services company that has multiple ways to improve the lives of its customers ... This role also involves cultivating, maintaining,and buildingrelationships with Humana's customers ...
Humana Customer Service information
See salary details
$9.86 - $11.41
2% of jobs
$11.41 - $12.96
4% of jobs
$12.96 - $14.51
11% of jobs
$15.37 is the 25th percentile. Wages below this are outliers.
$14.51 - $16.06
15% of jobs
The median wage is $17.49 / hr.
$16.06 - $17.61
20% of jobs
$17.61 - $19.17
15% of jobs
$20.23 is the 75th percentile. Wages above this are outliers.
$19.17 - $20.72
13% of jobs
$20.72 - $22.27
7% of jobs
$22.27 - $23.82
6% of jobs
$23.82 - $25.37
4% of jobs
$25.37 - $26.92
3% of jobs
$9
$18
$26
How much do humana customer service jobs pay per hour?
As of Sep 2, 2026, the average hourly pay for humana customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.
What is a Humana Customer Service?
A Humana Customer Service job involves assisting members with their healthcare insurance needs, including answering questions about policies, benefits, billing, and claims. Representatives provide support via phone, chat, or email to ensure a positive customer experience. This role requires strong communication skills, problem-solving abilities, and knowledge of Humana’s healthcare plans. Employees often receive training on company policies and healthcare regulations to better assist customers.
What are typical daily responsibilities for a Humana Customer Service representative?
As a Humana Customer Service representative, your day-to-day tasks may include answering incoming calls or emails from members, assisting them with claims, benefits, and policy questions, and troubleshooting account issues. You’ll often work alongside other team members in a collaborative environment, sharing best practices and ensuring consistent service standards. The role involves effective time management to meet response goals, accurate documentation of interactions, and continuous learning about Humana’s evolving products and services. Candidates who enjoy helping others and thrive in dynamic settings tend to find this work especially rewarding.
What are the key skills and qualifications needed to thrive in the Humana Customer Service position, and why are they important?
To excel in a Humana Customer Service role, you need strong communication abilities, problem-solving skills, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and basic computer proficiency is often required. Patience, active listening, and empathy are critical soft skills for building trust with members and addressing their needs. These competencies are essential for delivering high-quality service, resolving inquiries efficiently, and ensuring member satisfaction.
More about Humana Customer Service jobs
What cities are hiring for Humana Customer Service jobs?
Cities with the most Humana Customer Service job openings:
What are the most commonly searched types of Humana Customer Service jobs?
The most popular types of Humana Customer Service jobs are:
What states have the most Humana Customer Service jobs?
States with the most job openings for Humana Customer Service jobs include:
What job categories do people searching Humana Customer Service jobs look for?
The top searched job categories for Humana Customer Service jobs are:
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Posted 5 days ago
Humana rating
8.0
Based on 267 frontline employees who took The Breakroom Quiz
170th of 315 rated insurance
Job description
Become a part of our caring community
Join Humana as a Associate Director of Consumer Operations where you will be responsible for ensuring the day to day operation metrics are being met for the WI Medicaid Market. Reporting to the Director of Consumer Service Operations, you will lead customer service, enrollment, and vendor operations that support members, providers, insurance partners. You will oversee call center operations, enrollment and work closely with operational teams that support claims inquiry resolution, configuration activities, provider and member service teams. You will drive operational performance, cost efficiency, process improvement, and implementation of new programs and contribute to overall strategy.
Use your skills to make an impact
About us
About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer atHumana.comand atCenterWell.com.
Join Humana as a Associate Director of Consumer Operations where you will be responsible for ensuring the day to day operation metrics are being met for the WI Medicaid Market. Reporting to the Director of Consumer Service Operations, you will lead customer service, enrollment, and vendor operations that support members, providers, insurance partners. You will oversee call center operations, enrollment and work closely with operational teams that support claims inquiry resolution, configuration activities, provider and member service teams. You will drive operational performance, cost efficiency, process improvement, and implementation of new programs and contribute to overall strategy.
Main Responsibilities
- Perform and ensure installation, implementation, client support, client services, client administration, customer service, enrollment and eligibility, claims processing, and call center operations. Investigate and settle claims and customer service issues.
- Decision-making related to resolving complex technical and operational problems within department(s) leading multiple managers or specialized professional associates.
- Drive continuous improvement of operational processes to support achievement of daily performance metrics and evolving goals.
- Support coordination with enterprise and market business areas to align priorities, strengthen communication, and ensure collective progress toward shared goals.
- Ensure the team is positioned for success by providing clear direction, appropriate support, and the resources needed.
- Model leadership through accountability, partnership, and a commitment to the Humana Way Principles
- Monitor and recommend improvements to increase operational productivity by providing advice and assistance to other team members.
Use your skills to make an impact
Required Qualifications
- Bachelor's Degree
- 3 or more years of progressive operational or service experience
- 2 or more years of formal leadership/people management experience
- Reside within the State of WI
- 2 or more years of experience with project management, process improvement or process design
- Comprehensive knowledge of all Microsoft Office applications, including Word, Excel, PowerPoint and Visio
Preferred Qualifications
- Prior Experience in healthcare or insurance setting
- Experience with Human Resource principles
- Six Sigma or Lean experience
Additional Information
- Workstyle: remote, work from home
- Typical Workdays/hours: Monday - Friday, between 8:00 am - 5:00 pm CST
Scheduled Weekly Hours
40Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.About us
About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer atHumana.comand atCenterWell.com.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
About Humana
Sourced by ZipRecruiter
Humana Inc., headquartered in Louisville, KY., is a leading health care company that offers a wide range of insurance products and health and wellness services that incorporate an integrated approach to lifelong well-being. By leveraging the strengths of its core businesses, Humana believes it can better explore opportunities for existing and emerging adjacencies in health care that can further enhance wellness opportunities for the millions of people across the nation with whom the company has relationships.
Industry
Health care and social assistance
Company size
10,000+ Employees
Headquarters location
Louisville, KY, US
Year founded
1961