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Humana Customer Service Jobs (NOW HIRING)

Humana

HHA/CNA, Home Health

Vero Beach, FL

$37K - $43K/yr

... Excellent customer service Strong clinical background Strong sense of engagement to be a team ... Through our Humana insurance services and our CenterWell healthcare services, we make it easier for ...

Humana

HHA/CNA, Home Health

Fort Pierce, FL · On-site

$37K - $43K/yr

... Excellent customer service Strong clinical background Strong sense of engagement to be a team ... Through our Humana insurance services and our CenterWell healthcare services, we make it easier for ...

Humana, Inc.

UM Administration Coordinator

Schaumburg, IL · On-site

$44K - $57K/yr

Tasks include administrative, operational, and customer support assignments. This is a hybrid ... Through our Humana insurance services and our CenterWell healthcare services, we make it easier for ...

Humana

Medicare Sales Field Agent - Mobile, AL

Mobile, AL · On-site

$80K - $125K/yr

After all, a health services company that has multiple ways to improve the lives of its customers ... Together, you'll help bring Humana's strategy to life: Achieve the fundamentals, differentiate ...

Humana

Speech Therapist, Home Health

San Antonio, TX

$85K - $117K/yr

Strong customer services skills * This role is a part of Humana's Drivers safety program and therefore requires an individual to have a valid state driver's license and proof of personal vehicle ...

Humana

Speech Therapist, Home Health

San Antonio, TX · On-site

$85K - $117K/yr

Strong customer services skills * This role is a part of Humana's Drivers safety program and therefore requires an individual to have a valid state driver's license and proof of personal vehicle ...

Humana

Speech Therapist, Home Health

San Antonio, TX

$85K - $117K/yr

Strong customer services skills * This role is a part of Humana's Drivers safety program and therefore requires an individual to have a valid state driver's license and proof of personal vehicle ...

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Humana Customer Service information

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How much do humana customer service jobs pay per hour?

As of Jul 2, 2026, the average hourly pay for humana customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

How much does Humana pay work from home?

Humana customer service representatives working from home typically earn an hourly wage that ranges from $14 to $20, depending on experience and location. The role often offers flexible schedules and requires strong communication skills, with some positions providing additional benefits or incentives.

What are typical daily responsibilities for a Humana Customer Service representative?

As a Humana Customer Service representative, your day-to-day tasks may include answering incoming calls or emails from members, assisting them with claims, benefits, and policy questions, and troubleshooting account issues. You’ll often work alongside other team members in a collaborative environment, sharing best practices and ensuring consistent service standards. The role involves effective time management to meet response goals, accurate documentation of interactions, and continuous learning about Humana’s evolving products and services. Candidates who enjoy helping others and thrive in dynamic settings tend to find this work especially rewarding.

Is it hard to get hired at Humana?

Humana customer service positions typically require a high school diploma or equivalent and good communication skills. The hiring process involves multiple interviews and assessments, and candidates with relevant experience or certifications may have an advantage. Overall, the difficulty depends on the applicant's qualifications and the current job market conditions.

How much does Humana pay employees?

Humana customer service representatives typically earn an hourly wage ranging from $15 to $20, depending on experience and location. The company also offers benefits such as health insurance and paid time off, with opportunities for advancement and skill development.

Is Humana a good company to work for remotely?

Humana Customer Service roles can be performed remotely, offering flexibility and the ability to work from home. The company provides training and requires strong communication skills, with remote positions often including benefits and a structured schedule. Employee reviews vary, but many report positive experiences with remote work options at Humana.

What are the key skills and qualifications needed to thrive in the Humana Customer Service position, and why are they important?

To excel in a Humana Customer Service role, you need strong communication abilities, problem-solving skills, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and basic computer proficiency is often required. Patience, active listening, and empathy are critical soft skills for building trust with members and addressing their needs. These competencies are essential for delivering high-quality service, resolving inquiries efficiently, and ensuring member satisfaction.

What is a Humana Customer Service job?

A Humana Customer Service job involves assisting members with their healthcare insurance needs, including answering questions about policies, benefits, billing, and claims. Representatives provide support via phone, chat, or email to ensure a positive customer experience. This role requires strong communication skills, problem-solving abilities, and knowledge of Humana’s healthcare plans. Employees often receive training on company policies and healthcare regulations to better assist customers.

More about Humana Customer Service jobs
What cities are hiring for Humana Customer Service jobs? Cities with the most Humana Customer Service job openings:
What are the most commonly searched types of Humana Customer Service jobs? The most popular types of Humana Customer Service jobs are:
What states have the most Humana Customer Service jobs? States with the most job openings for Humana Customer Service jobs include:
What job categories do people searching Humana Customer Service jobs look for? The top searched job categories for Humana Customer Service jobs are:
Humana Customer Service jobs near you
Infographic showing various Humana Customer Service job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 84% Physical, and 16% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
HHA/CNA, Home Health

HHA/CNA, Home Health

Humana

Vero Beach, FL

$37K - $43K/yr

Part-time

Medical, Retirement, PTO

Posted 11 days ago

Humana rating

7.9

Company rating: 7.9 out of 10

Based on 260 frontline employees who took The Breakroom Quiz

155th of 277 rated insurance

Job description

Become a part of our caring community
The Home Health Aide/CNA carries out supportive duties for the Nursing Department of a health care provider by performing specified, non-clinical skills under the direction and supervision of a Registered Professional Nurse, or other Agency designated health care professional. If assigned to a psychiatric patient, aide/CNA has documented experience in additional training to be able to meet the needs of this specialized population.

Duties of the Home Health Aide/CNA include, but may not be limited to:
Provides assistance with personal care, hygiene, and activities of daily living.
Encourages client participation in activities to the extent to which the client is able.
Assists with ambulation as instructed.
Assists client to: a) bed, b) commode, c) chair.
Turns and positions bed bound clients.
Measures and records intake/output, as assigned.
Measures and records temperature, pulse and respiration on each visit.
Changes bed linen if needed.
Prepares simple meals following dietary instructions as instructed.
Maintains a neat and clean environment.
May grocery shop one time a week for list of ten items or less as needed.
Informs supervisor of any changes in client's condition or home situation.
Follows care plan as written.
Provides documentation of care given on Agency approved forms.
Reports any changes in patient's condition, living conditions etc., to RN/Supervisor as they occur.
Performs any other task/duty that is specifically assigned by supervisor, and for which aide has been specifically trained. Documentation of specific training must be included in employee's personnel file.
Conducts self in a professional manner at all times and in all situations.
Provides Agency with: a) required certificate, and b) necessary information to be able to verify experience, c) documentation of continuing education.
Accepts only those assignments for which he/she qualified.
Complies with all Agency policies and procedures.
Communicates with Agency about any problems or concerns.


Use your skills to make an impact

Required Qualifications


CNA/ HHA active License
CPR certification
Current State License or Registration as a Certified Nursing Assistant (as required by state)
This role is considered patient facing and is part of Humana's Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB.
This role is part of Humana's Driver safety program and therefore requires an individual to have a valid state driver's license and proof of personal vehicle liability insurance with at least 100,000/300,000/100,000 limits
Excellent customer service
Strong clinical background
Strong sense of engagement to be a team player
Strong written and verbal communication skills
Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Scheduled Weekly Hours

1

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.


$37,440 - $43,800 per year


Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers benefits for limited term, variable schedule and per diem associates which are designed to support whole-person well-being. Among these benefits, Humana provides paid time off, 401(k) retirement savings plan, employee assistance program, business travel and accident.
About Us
About OneHome: OneHome coordinates a full range of post-acute care ranging from home health, infusion therapy and durable medical equipment services at patients' homes. OneHome's patient focused model creates one integrated point of accountability that coordinates with physicians, hospitals and health plans serving more than one million health plan members nationwide. OneHome was acquired by Humana in 2021 to advance value-based care. Our culture is inclusive, diverse, and above all, caring. It is important to us that our employees are engaged, supported and fairly treated. We offer a comprehensive benefits package to ensure the health and financial well-being of you and your family.About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer atHumana.comand atCenterWell.com.


Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

What Humana employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Humana

Sourced by ZipRecruiter

Humana Inc., headquartered in Louisville, KY., is a leading health care company that offers a wide range of insurance products and health and wellness services that incorporate an integrated approach to lifelong well-being. By leveraging the strengths of its core businesses, Humana believes it can better explore opportunities for existing and emerging adjacencies in health care that can further enhance wellness opportunities for the millions of people across the nation with whom the company has relationships.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Louisville, KY, US

Year founded

1961

Social media

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