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Humana Customer Service Jobs in Tennessee (NOW HIRING)

Humana

Sr Technical Product Owner

Nashville, TN · On-site

The Senior Technical Product Owner represents the voice of the customer to the team. Owns the ... Through our Humana insurance services and our CenterWell healthcare services, we make it easier for ...

Humana

Sr Technical Product Owner

Nashville, TN · On-site

The Senior Technical Product Owner represents the voice of the customer to the team. Owns the ... Through our Humana insurance services and our CenterWell healthcare services, we make it easier for ...

Humana

Sr Technical Product Owner

Nashville, TN · On-site

The Senior Technical Product Owner represents the voice of the customer to the team. Owns the ... Through our Humana insurance services and our CenterWell healthcare services, we make it easier for ...

CenterWell Primary Care

Medical Receptionist

Clarksville, TN · On-site

$14.25 - $17.50/hr

... customer service background in retail, hospitality, or call centers also considered * Convey ... Benefits: Humana offers a variety of benefits to promote the best health and well-being of our ...

CenterWell Primary Care

Medical Receptionist

Lebanon, TN · On-site

$16 - $19.25/hr

... customer service background in retail, hospitality, or call centers also considered * Convey ... Benefits: Humana offers a variety of benefits to promote the best health and well-being of our ...

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How much do humana customer service jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for humana customer service in Tennessee is $17.06, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $18.99 per hour, depending on experience, location, and employer.

What are typical daily responsibilities for a Humana Customer Service representative?

As a Humana Customer Service representative, your day-to-day tasks may include answering incoming calls or emails from members, assisting them with claims, benefits, and policy questions, and troubleshooting account issues. You’ll often work alongside other team members in a collaborative environment, sharing best practices and ensuring consistent service standards. The role involves effective time management to meet response goals, accurate documentation of interactions, and continuous learning about Humana’s evolving products and services. Candidates who enjoy helping others and thrive in dynamic settings tend to find this work especially rewarding.

What are the key skills and qualifications needed to thrive in the Humana Customer Service position, and why are they important?

To excel in a Humana Customer Service role, you need strong communication abilities, problem-solving skills, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and basic computer proficiency is often required. Patience, active listening, and empathy are critical soft skills for building trust with members and addressing their needs. These competencies are essential for delivering high-quality service, resolving inquiries efficiently, and ensuring member satisfaction.

What is a Humana Customer Service?

A Humana Customer Service job involves assisting members with their healthcare insurance needs, including answering questions about policies, benefits, billing, and claims. Representatives provide support via phone, chat, or email to ensure a positive customer experience. This role requires strong communication skills, problem-solving abilities, and knowledge of Humana’s healthcare plans. Employees often receive training on company policies and healthcare regulations to better assist customers.

What are the most commonly searched types of Humana Customer Service jobs in Tennessee? The most popular types of Humana Customer Service jobs in Tennessee are:
What are popular job titles related to Humana Customer Service jobs in Tennessee? For Humana Customer Service jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Humana Customer Service jobs in Tennessee look for? The top searched job categories for Humana Customer Service jobs in Tennessee are:
What cities in Tennessee are hiring for Humana Customer Service jobs? Cities in Tennessee with the most Humana Customer Service job openings:
Humana Customer Service jobs near you
Infographic showing various Humana Customer Service job openings in Tennessee as of August 2026, with employment types broken down into 100% Full Time. Highlights an 71% In-person, and 29% Remote job distribution, with an average salary of $35,486 per year, or $17.1 per hour.

Medicare Sales Field Agent - Nashville, TN

Humana

Nashville, TN

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 12 days ago

Humana rating

8.0

Company rating: 8.0 out of 10

Based on 264 frontline employees who took The Breakroom Quiz

164th of 303 rated insurance

Job description

Become a part of our caring community
With over 10 million sales interactions annually, Humana understands that while great products are important, it's the quality of our service that truly defines us. We know that when our members and prospects have delightful and memorable experiences, it strengthens their connection with us and enables us to put their Health First. After all, a health services company that has multiple ways to improve the lives of its customers is uniquely positioned to put those customers at the center of everything it does.

The MarketPoint Career Channel Team is looking for experienced Medicare Field Sales Agents. This is a field-based role, and you must live in the designated territory to serve their local community. As part of a collaborative team of 8-12 Medicare Sales Agents, you'll work under the guidance of a Senior Manager and Regional Director who are committed to your success. Together, you'll help bring Humana's strategy to life: Achieve the fundamentals, differentiate through exceptional service, and grow by expanding our reach and influence.

What You'll Do in This FIELD-based Role:

  • Deliver: Build trust and educate individuals on Humana's Medicare Advantage plans and additional offerings like Life, Dental, Vision, and Prescription coverage.

  • Differentiate: Create meaningful, face-to-face connections through grassroots marketing, community events, and in-home visits-providing a personalized experience that sets Humana apart.

  • Grow: Self-generated sales, meet performance goals, and expand Humana's presence in the market by becoming a valued resource and building relationships in your community.

You'll engage with customers in the FIELD through a mix of in-person, virtual, and phone interactions. Face-to-face visits in prospective members' homes are a necessary part of this role.

Why Join Humana?

  • People-first culture that supports your personal and professional growth.

  • Inclusive and diverse environment that values multilingual talent and cultural understanding.

  • Flexibility to manage your schedule and success.

  • Purpose-driven mission to help people achieve their best health-and transform healthcare along the way.

Benefits include:

  • Medical, Dental, Vision, and a variety of other supplemental insurances

  • Paid Time Off (PTO) and Paid Holidays

  • 401(k) retirement savings plan with a great match

  • Tuition reimbursement and scholarships for qualifying dependent children

  • And much more!


Use your skills to make an impact

Required Qualifications

  • Active Health Insurance License required.

  • Must reside in Nashville, TN.

  • Comfortable with daily face-to-face interactions in prospective members' homes and engaging with the community through service, organizations, volunteer work, or local events.

  • Experience engaging with the community through service, retail environment, organizations, volunteer work, or local events.

  • Valid state driver's license and proof of personal vehicle liability insurance meeting at least 25/25/10 coverage limits (or higher, based on state requirements).

Preferred Qualifications

  • Active Life and Variable Annuity Insurance License.

  • 1+ years' experience selling Medicare products.

  • Experience in public speaking or delivering presentations to groups.

  • Familiarity with Salesforce & CRM

  • Associate's or Bachelor's degree.

  • Bilingual in English and Spanish, with the ability to speak, read, and write fluently in both languages.

#medicaresalesrep

Work at Home Requirements: To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40
About us
About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer atHumana.comand atCenterWell.com.


Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

What Humana employees say

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Hours and flexibility

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About Humana

Sourced by ZipRecruiter

Humana Inc., headquartered in Louisville, KY., is a leading health care company that offers a wide range of insurance products and health and wellness services that incorporate an integrated approach to lifelong well-being. By leveraging the strengths of its core businesses, Humana believes it can better explore opportunities for existing and emerging adjacencies in health care that can further enhance wellness opportunities for the millions of people across the nation with whom the company has relationships.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Louisville, KY, US

Year founded

1961

Social media

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