Humana Customer Service Jobs in Texas (NOW HIRING)

Become a part of our caring community
With over 10 million sales interactions annually, Humana understands that while great products are important, it's the quality of our service that truly defines us. We know that when our members and prospects have delightful and memorable experiences, it strengthens their connection with us and enables us to put their Health First. After all, a health services company that has multiple ways to improve the lives of its customers is uniquely positioned to put those customers at the center of everything it does.

This role isfieldbased, and you will be out and about in the field in the East Texas market working with your team and meeting members face to face. You must reside in the East Texas area, specifically either Tyler or Longview, TX, or be willing to relocate.

In thisfieldposition, you will; coach, mentor, educate, motivate and train a team of sales individuals. The Senior Manager, Medicare Sales, must have a solid understanding of the market they serve, how to resolve operational problems and provide creative solutions to increase sales while following CMS guidelines. This role also involves cultivating, maintaining,and buildingrelationships with Humana's customers, both internal and external business partners, along with the communityweservethroughtelephonic, virtual, and face-to-face interactions with individuals and groups. Other responsibilities include developing marketing budgets, and looking for branding opportunities.

Benefits include:

• Medical, Dental, Vision, and a variety of other supplemental insurances

• Paid Time Off (PTO) and Paid Holidays

• 401(k) retirement savings plan with a company match

• Tuition reimbursement and/or scholarships for qualifying dependent children

Use your skills to make an impact

Required Qualifications

• Must reside in the East TX area (Longview / Tyler, TX) or be willing to relocate

• Active Health Insurance License required

• Comfortable with daily face-to-face interactions

• 2+ years of Medicare sales or other related sales experience

• Must be able to travel up to 50% of the time

• Ability to lead a team of sales associates and train in successful sales techniques, educational presentation skills, utilizing technology tools as well as building relationships with communities and medical providers

• Strong aptitude for technology with proficiency in MS Office products, various CRM platforms, and various iPhone app capabilities

• Must have a background as a strong producer

• Strong organizational, interpersonal, communication and presentation skills

• Ability to adapt and overcome when necessary

• Community Engagement/Grassroots experience in marketing Medicare plans in the community

• Must be passionate about contributing to an organization focused on continuously improving consumer experiences

• Valid state driver's license and proof of personal vehicle liability insurance meeting at least 25/25/10 coverage limits (or higher, based on state requirements)

Preferred Qualifications

• Active Life and Variable Annuity Insurance License

• Background in selling Medicare products

• Experience in public speaking or delivering presentations to groups

• Bachelor's Degree

• Engaged withthecommunitythroughservice, organizations, activities and volunteerism

• Project management background or certification a plus

• Bilingual with the ability to speak, read and write without limitations or assistance

Additional Information

Driving Statement:

This role is part of our company's driver safety program and therefore requires an individual to have a valid state driver's license and are expected to maintain personal vehicle liability insurance. State driver's license is subject to driver license validation and MVR review. Individuals must carry vehicle insurance in accordance with their residing state minimum required limits, or $25,000 bodily injury per person/$25,000 bodily injury per event /$10,000 for property damage or whichever is higher.

Language Proficiency Assessment:

Any Humana associate who speaks with a member in a language other than English must take a language proficiency assessment, provided by an outside vendor, to ensure competency. Applicants will be required to take the Interagency Language Rating (ILR) test as provided by the Federal Government.

Schedule:

Meeting with your team, customers and members requires appointments and/or event times that may vary at night and weekends. Flexibility is essential to your success.

Training:

The first five weeks of employment and attendance are mandatory.

Work at Home Requirements: To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The range below reflects a good faith estimate of total compensation for full time (40 hours per week) employment at the time of posting. This compensation package includes both base pay and targeted commission pay. The pay range may be higher or lower based on geographic location. Actual earnings will vary based on individual performance, with the base salary and commission structure aligned with company policies and applicable pay transparency requirements.

$77,000 - $215,100 per year

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
About us
About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer atHumana.comand atCenterWell.com.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.