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Remote Humana Customer Service Jobs (NOW HIRING)

Express Employment

Remote Customer Service

Norman, OK · Remote

$16/hr

Remote Customer Service Representative Location: Noble, Oklahoma (Training will be onsite in Noble, OK at a facility for 6 weeks. Training will not be remote) Salary: $16.00 per hour Work Hours:

Humana, Inc.

Senior Medical Coding Professional, Inpatient

$19.25 - $24.25/hr

... service if necessary.Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.Travel: While this is a remote position, occasional travel to Humana's offices ...

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How much do remote humana customer service jobs pay per hour?

As of Jul 18, 2026, the average hourly pay for remote humana customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are some common challenges faced by remote Humana customer service representatives, and how can they be managed?

Remote Humana customer service representatives often face challenges such as maintaining clear communication with team members, managing time effectively without in-person supervision, and navigating technical issues from a home setup. To manage these, representatives are encouraged to utilize Humana’s digital communication tools, participate in regular virtual team meetings, and follow structured daily routines. Additionally, Humana provides comprehensive training and IT support to help resolve technical problems and ensure smooth service delivery.

What are the key skills and qualifications needed to thrive as a Remote Humana Customer Service Representative, and why are they important?

To excel as a Remote Humana Customer Service Representative, you generally need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM systems, call center software, and basic computer applications is typically required, and some roles may prefer experience in healthcare or insurance. Outstanding empathy, patience, and active listening help you build rapport with customers and handle complex or sensitive inquiries effectively. These skills ensure efficient resolution of member issues, high customer satisfaction, and compliance with company and industry standards.

What is the difference between Remote Humana Customer Service vs Remote UnitedHealth Group Customer Service?

AspectRemote Humana Customer ServiceRemote UnitedHealth Group Customer Service
Required CredentialsHigh school diploma or equivalent; some roles may require healthcare-related certificationsHigh school diploma or equivalent; healthcare or insurance knowledge preferred
Work EnvironmentRemote, home-based with flexible hoursRemote, home-based with similar flexible scheduling
Employer & Industry UsageHealthcare insurance provider, focusing on member supportHealthcare insurance and benefits management, focusing on member assistance

Both roles involve remote customer service within the healthcare insurance industry, requiring similar credentials and offering flexible, home-based work environments. The main difference lies in the specific employer and brand focus, with Humana and UnitedHealth Group being distinct healthcare providers. Candidates interested in healthcare customer support can expect comparable job requirements and work conditions in both roles.

What is a Remote Humana Customer Service Representative?

A Remote Humana Customer Service Representative is an employee who works from home to assist Humana’s members with inquiries about their health insurance plans, benefits, claims, and coverage. They provide information, resolve issues, and ensure a positive customer experience using phone, chat, or email communications. This role requires strong communication skills, technical proficiency, and a commitment to helping customers understand their healthcare options.
More about Remote Humana Customer Service jobs
What cities are hiring for Remote Humana Customer Service jobs? Cities with the most Remote Humana Customer Service job openings:
What are the most commonly searched types of Humana Customer Service jobs? The most popular types of Humana Customer Service jobs are:
What states have the most Remote Humana Customer Service jobs? States with the most job openings for Remote Humana Customer Service jobs include:
What job categories do people searching Remote Humana Customer Service jobs look for? The top searched job categories for Remote Humana Customer Service jobs are:
Remote Humana Customer Service jobs near you
Infographic showing various Remote Humana Customer Service job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Remote Customer Service

Remote Customer Service

Express Employment

Norman, OK • Remote

$16/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Located in Norman, OK
Salary: 16.00
Position: Remote Customer Service Representative
Location: Noble, Oklahoma (Training will be onsite in Noble, OK at a facility for 6 weeks. Training will not be remote)
Salary: $16.00 per hour
Work Hours: Monday to Friday, 10am-7pm (must be available between 7am -7pm) (Indefinite Contract)
Key Responsibilities:
  • Answer incoming calls in a queue to assist clients with assistance applications.
  • Process and complete client applications, including making outbound calls as necessary.
  • Educate and provide technical assistance to customers regarding program details.
  • Document follow-up and contact outcomes in information management systems.
  • Maintain client confidentiality while navigating database systems.

Requirements:
  • GED/High School Graduation or equivalent combination of education and job-related experience.
  • 6-12 months experience in customer service, education, technical assistance, social services, or general office duties.
  • Must be able to type 40 wpm, navigate on computers, and comfortable talking on the phone.
  • Onsite training required for 3-6 months, this is mandatory

How to Apply:
Email your resume to payroll_a72@expresspros.com
Express Employment Professionals, 2424 Springer Dr. Ste. 103, Norman, OK 73069
For more information, call (405) 366-6060
#1920OK
Express Office: Norman (Oklahoma City Metro)/Pauls Valley
2424 Springer Drive
#103
Norman, OK 73069
Express Employment Professionals logo

About Express Employment Professionals

Sourced by ZipRecruiter

Express Employment Professionals, based in Oklahoma City, OK, USA, operates in the staffing industry and is renowned for providing robust and reliable staffing solutions. Their official website - expresspros.com - details their variety of services, which include temporary and full-time staffing, human resources services, and professional search. The company was established in 1983 with the aim of helping as many people as possible to find good jobs, and since then, it has grown exponentially, expanding its reach to various domains within the job market.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Oklahoma City, OK, US

Social media

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