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Remote Humana Customer Service Jobs (NOW HIRING)

Humana

Senior Cloud Solutions Engineer

Louisville, KY · Remote

$53 - $68.50/hr

... services, applications and solutions. * Drives the roll-out of cloud management platforms ... While this is a remote position, occasional travel to Humana's offices for training or meetings may ...

A-Nu Virtual Solutions LLC

REMOTE CUSTOMER SERVICE

$17.99/hr

Remote (U.S. Only - See exclusions) The Mission Serve as the vital link between generous donors and ... What You Need * Experience: HS Diploma/GED and previous call center or high-touch service ...

Humana

Senior Cloud Solutions Engineer

Louisville, KY · Remote

$53 - $68.50/hr

... services, applications and solutions. * Drives the roll-out of cloud management platforms ... While this is a remote position, occasional travel to Humana's offices for training or meetings may ...

Humana

Senior Cloud Solutions Engineer

Louisville, KY · Remote

$53 - $68.50/hr

... services, applications and solutions. * Drives the roll-out of cloud management platforms ... While this is a remote position, occasional travel to Humana's offices for training or meetings may ...

Humana, Inc.

Director of Service Design

As Director of Service Design, you will lead complex, cross-functional design initiatives that span ... While this is a remote position, occasional travel to Humana's offices for training or meetings may ...

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Remote Humana Customer Service information

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How much do remote humana customer service jobs pay per hour?

As of Jun 27, 2026, the average hourly pay for remote humana customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are some common challenges faced by remote Humana customer service representatives, and how can they be managed?

Remote Humana customer service representatives often face challenges such as maintaining clear communication with team members, managing time effectively without in-person supervision, and navigating technical issues from a home setup. To manage these, representatives are encouraged to utilize Humana’s digital communication tools, participate in regular virtual team meetings, and follow structured daily routines. Additionally, Humana provides comprehensive training and IT support to help resolve technical problems and ensure smooth service delivery.

What are the key skills and qualifications needed to thrive as a Remote Humana Customer Service Representative, and why are they important?

To excel as a Remote Humana Customer Service Representative, you generally need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM systems, call center software, and basic computer applications is typically required, and some roles may prefer experience in healthcare or insurance. Outstanding empathy, patience, and active listening help you build rapport with customers and handle complex or sensitive inquiries effectively. These skills ensure efficient resolution of member issues, high customer satisfaction, and compliance with company and industry standards.

What is the difference between Remote Humana Customer Service vs Remote UnitedHealth Group Customer Service?

AspectRemote Humana Customer ServiceRemote UnitedHealth Group Customer Service
Required CredentialsHigh school diploma or equivalent; some roles may require healthcare-related certificationsHigh school diploma or equivalent; healthcare or insurance knowledge preferred
Work EnvironmentRemote, home-based with flexible hoursRemote, home-based with similar flexible scheduling
Employer & Industry UsageHealthcare insurance provider, focusing on member supportHealthcare insurance and benefits management, focusing on member assistance

Both roles involve remote customer service within the healthcare insurance industry, requiring similar credentials and offering flexible, home-based work environments. The main difference lies in the specific employer and brand focus, with Humana and UnitedHealth Group being distinct healthcare providers. Candidates interested in healthcare customer support can expect comparable job requirements and work conditions in both roles.

What is a Remote Humana Customer Service Representative?

A Remote Humana Customer Service Representative is an employee who works from home to assist Humana’s members with inquiries about their health insurance plans, benefits, claims, and coverage. They provide information, resolve issues, and ensure a positive customer experience using phone, chat, or email communications. This role requires strong communication skills, technical proficiency, and a commitment to helping customers understand their healthcare options.
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What cities are hiring for Remote Humana Customer Service jobs? Cities with the most Remote Humana Customer Service job openings:
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What job categories do people searching Remote Humana Customer Service jobs look for? The top searched job categories for Remote Humana Customer Service jobs are:
Remote Humana Customer Service jobs near you
Family Care Partnership Care Management Manager

Family Care Partnership Care Management Manager

Humana

Madison, WI • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

Humana rating

7.9

Company rating: 7.9 out of 10

Based on 256 frontline employees who took The Breakroom Quiz

156th of 263 rated insurance

Job description

Become a part of our caring community
Humana/iCare is seeking a Care Management Manager to join the team in the Family Care Partnership (FCP) program. You will report to the Associate Director, Care Management Support. You will oversee a team of nurses and human service professionals working in the field who are responsible for care management services through the FCP program. Develop your leadership skills all while doing your part to improve the lives of others.

Responsibilities:

  • Screen, interview, orient and establish dynamic and successful associates.
  • Manage and evaluate the performance of associates assigned to their teams.
  • Promote a collaborative team environment and positive work culture.
  • Provide leadership and feedback to encourage professional development and associate retention.
  • Convene team meetings to the Interdisciplinary Team (IDT) to provide case staffings and share information.
  • Provide coaching to associates to meet member needs.
  • Use established systems to monitor documentation to ensure quality and contract compliance.
  • Communicate with program management about the challenges faced by the IDT and work with management to address these challenges.
  • Work with FCP and iCare/Humana leadership to develop and implement programs to achieve identified metrics such as HEDIS elements and financial performance targets and other strategic projects as identified.
  • Work with other departments to resolve case specific issues with the IDT.
  • Collaborate with the FCP Learning and Development team to provide training to associates, ensuring they stay current with the Family Care Partnership model and other best practices or other program development plans.
  • Collaborate with Program and Company Management to provide leadership to the IDT.

Use your skills to make an impact

Required Qualifications

  • Bachelor's Degree or Registered Nurse
  • Reside within the State of WI
  • Four (4) or more years of full time, professional experience.
  • Two (2) or more years of people management/supervisory experience.
  • 1 year of experience in managed care, long term care programs, or in a health care field.

Preferred Qualifications

  • Reside within southeastern Wisconsin

Additional Information

  • Workstyle: Remote, work from home
  • Location: Southeast Wisconsin
  • Travel: up to 10% to Humana/iCare's Milwaukee office location
  • Direct Reports: 12-15 associates
  • Typical Work Days/Hours: Monday through Friday; 8:30am - 5:00 pm (CST)

WAH Internet Statement

Self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:

  • At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested.
  • Satellite, cellular and microwave connection can be used only if approved by leadership.
  • Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
  • Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the requirements for their position/job.
  • Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

HireVue

As part of our hiring process for this opportunity, we will use an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you about your relevant experience at a time that is best for your schedule.

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.


$78,400 - $107,800 per year


This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
About us
About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer atHumana.comand atCenterWell.com.


Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

What Humana employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Humana

Sourced by ZipRecruiter

Humana Inc., headquartered in Louisville, KY., is a leading health care company that offers a wide range of insurance products and health and wellness services that incorporate an integrated approach to lifelong well-being. By leveraging the strengths of its core businesses, Humana believes it can better explore opportunities for existing and emerging adjacencies in health care that can further enhance wellness opportunities for the millions of people across the nation with whom the company has relationships.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Louisville, KY, US

Year founded

1961

Social media

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