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Export Customer Service Representative Jobs (NOW HIRING)

Citi Staff

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Customer Service Representative

Oakland, CA · On-site

$20 - $22/hr

We are looking for an experienced Customer Service Representative for one of the most comprehensive logistics companies serving the Import/Export community located in Oakland, CA. Key ...

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Export Customer Service Representative information

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How much do export customer service representative jobs pay per hour?

As of Jun 13, 2026, the average hourly pay for export customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

How does an Export Customer Service Representative typically collaborate with logistics teams to ensure timely shipments?

Export Customer Service Representatives work closely with logistics teams to coordinate and monitor international shipments. They communicate shipping requirements, track order progress, and resolve any customs or transportation issues that may arise. Regular collaboration ensures that customer expectations are met and that any delays or documentation concerns are addressed promptly. This teamwork is essential for maintaining smooth export operations and high customer satisfaction.

Is CSR a good entry level position?

An Export Customer Service Representative (CSR) role is often suitable as an entry-level position, as it typically requires basic communication skills, familiarity with customer service tools, and a willingness to learn about export processes. It provides opportunities to develop skills in communication, problem-solving, and industry-specific knowledge, making it a common starting point in international trade careers.

What are the key skills and qualifications needed to thrive as an Export Customer Service Representative, and why are they important?

To thrive as an Export Customer Service Representative, you need strong knowledge of international shipping processes, export documentation, and customer service principles, often supported by a business or logistics-related degree. Familiarity with ERP systems, shipping software, and international trade compliance tools is commonly required. Excellent communication, problem-solving abilities, and attention to detail help build lasting client relationships and resolve issues efficiently. These skills ensure smooth export operations, compliance with regulations, and high customer satisfaction in a global market.

What is the difference between Export Customer Service Representative vs International Sales Coordinator?

AspectExport Customer Service RepresentativeInternational Sales Coordinator
CredentialsCustomer service experience, basic export knowledgeSales experience, export/import understanding
Work EnvironmentCustomer support, order processingSales support, client communication
Employer & IndustryLogistics, manufacturing, trading companiesExport/import firms, trading companies
Search & ComparisonOften compared for export support rolesRelated but more sales-focused

The Export Customer Service Representative primarily handles customer inquiries, order processing, and support related to exports. In contrast, the International Sales Coordinator focuses on sales activities, client relationships, and expanding export markets. While both roles require export knowledge, the customer service role emphasizes support functions, whereas the sales coordinator is more involved in business development and sales strategies.

What is export customer service job description?

An export customer service representative handles communication with international clients, processes export orders, and ensures compliance with shipping regulations. They coordinate with logistics, provide product information, and resolve issues related to export transactions, often using CRM and ERP systems. Strong communication skills and knowledge of export documentation are essential for this role.

What are Export Customer Service Representatives?

Export Customer Service Representatives are professionals who manage customer interactions and logistics for goods being shipped internationally. Their responsibilities include processing export orders, coordinating with freight forwarders and customs, ensuring compliance with international shipping regulations, and resolving customer queries related to export shipments. They serve as the primary point of contact between the company and overseas clients, helping to ensure smooth and timely delivery of products. Effective communication, organizational skills, and knowledge of export documentation are essential in this role.

What are the highest paying customer service jobs?

In customer service roles, positions such as technical support managers, client services directors, and customer success managers tend to have higher salaries, especially in industries like technology, finance, and healthcare. These roles often require advanced skills, certifications, and experience, and may involve leadership responsibilities or specialized knowledge that contribute to higher compensation.

How do I get into the import export field?

To become an Export Customer Service Representative, gaining knowledge of international trade regulations, customs procedures, and logistics is essential. Relevant skills include communication, problem-solving, and familiarity with export documentation and software. Entry often requires a high school diploma or equivalent, with some roles preferring post-secondary education or certifications in international trade or logistics.
More about Export Customer Service Representative jobs
What job categories do people searching Export Customer Service Representative jobs look for? The top searched job categories for Export Customer Service Representative jobs are:
Export Customer Service Representative jobs near you
Infographic showing various Export Customer Service Representative job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 95% Full Time, and 4% Part Time. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Customer Service Representative

Customer Service Representative

Trojan Battery Company

Tampa, FL • Hybrid

$15 - $20.50/hr

Full-time

Posted 19 hours ago

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Location: Tampa, Florida (Hybrid schedule-3 days on-site & 2 days remote)

Position Overview
The Associate, Customer Service is responsible for ensuring that all customer requests and requirements are met and responded to professionally and in a timely manner. This position assures that external and internal customers receive efficient and courteous service by administering, coordinating and controlling specific customer programs and processes within the framework of established company policies, ISO procedures and work instructions.
Area of Focus
Ensure all customer service requests are met. Administer customer programs and processes within established company policies, ISO procedure and work instructions.
Responsibilities
Responsible for receiving, retrieving and processing purchase orders and customer forecasts in the order entry system as designated
Provides timely and accurate information to external and internal customers regarding order status, inventory, quotations, post-shipment status and other issues by conferring with the appropriate department, such as Materials & Warehouse personnel
Responds to order related questions, such as confirmations, pricing, order status, etc., within 24 hours of order receipt, not to exceed 48 hours
Resolves scheduling conflicts with appropriate department or freight forwarders to meet customer needs. Assists in selling slow moving and/ or "blem" inventory
Communicates with internal cross-functional personnel at all levels of the organization to meet and exceed customer's expectations
Keeps manager informed of issues and improvement opportunities
Manages complex situations for domestic and export customer accounts (last minute changes, freight forwarder & credit coordination, etc.).
Works closely with appropriate departments to resolve credits, returns, customer complaints, and invoice issues.
Maintains customer files, profiles, and all records of order activity
Works with Sales Representatives and/or other departments to resolve customer order and related issues
Displays a positive attitude to ensure customer satisfaction
Reports data inaccuracies and customer problems to manager immediately
Prepares memos, correspondence, reports and other documents
Follows quality system procedures
Minimum Qualifications (education, skills, knowledge, experience, etc.)
A High School Diploma required - 2-year college degree preferred
Minimum of 2 to 4 years of experience working in a Customer Service/Inside Sales role.
Experience working in a Customer Service/Inside Sales role with a multi-site distribution and/or manufacturing company required. Distribution experience and an export or import background preferred.
Good written and verbal communication skills are essential
Excellent telephone skills: position communicates with many individuals, both internally and externally
Must have the demeanor and temperance to work effectively in a customer service and fast-paced environment
Must work well in a team environment
Must possess effective problem-solving skills, exceptional organizational and multi-tasking abilities
Excellent decision-making skills and ability to perform complicated tasks, attention to detail
Excellent PC and working knowledge of order fulfillment/Enterprise Resource Planning systems (ERP) is preferred
Export/Import logistics and battery knowledge a plus
Basic knowledge of Microsoft Applications, especially Word and Excel

if you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

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