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Comcast Customer Service Representative Jobs (NOW HIRING)

Comcast

Payment Services Representative

Sandy, UT

$15.25 - $20.75/hr

Facilitates interactions with customers in a way that is in accordance with the Company's service delivery strategy. Establishes rapport and promotes effective relationships, upholding Comcast ...

Domino's

Customer Service Representative (CSR)

Walpole, NH · On-site

$14.50 - $19.75/hr

Customer Service Representative (CSR) Customer Service Representative: The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or ...

Domino's

Customer Service Representative (CSR)

Barre, VT · On-site

$15.75 - $21.25/hr

Customer Service Representative (CSR) Customer Service Representative: 610 Main Street, Clintion MA 01510 The Customer Service Representative will WOW the customer by making sure they have a positive ...

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How much do comcast customer service representative jobs pay per hour?

As of Jun 21, 2026, the average hourly pay for comcast customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the highest paid customer service job?

The highest paid customer service jobs are often in managerial or specialized roles such as Customer Service Managers, Technical Support Managers, or roles in industries like finance or technology. These positions typically require extensive experience, leadership skills, and sometimes certifications, with salaries significantly higher than entry-level customer service roles.

How much does Comcast pay an hour?

Comcast Customer Service Representatives typically earn around $15 to $20 per hour, depending on experience, location, and shift. The role often requires strong communication skills and familiarity with customer service tools. Pay rates can vary based on company policies and regional standards.

What are the key skills and qualifications needed to thrive in the Comcast Customer Service Representative position, and why are they important?

To thrive as a Comcast Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and basic troubleshooting tools is often required. Patience, professionalism, and the ability to remain calm under pressure help candidates excel in handling customer concerns. These skills are essential for delivering excellent service, resolving issues effectively, and maintaining customer satisfaction in a fast-paced environment.

Does Comcast allow work from home?

Comcast Customer Service Representatives often have the option to work from home, especially for remote support roles, depending on the company's policies and the specific position. Remote work arrangements may require certain technical skills, a suitable home office setup, and adherence to company guidelines. Availability of remote work can vary by location and role requirements.

How do I get to a customer service rep on Xfinity?

To reach a Comcast Customer Service Representative for Xfinity, you can call their customer support number or use the live chat feature on the Xfinity website. You may also access support through the Xfinity My Account app or visit an Xfinity store for in-person assistance.

What does a typical day look like for a Comcast Customer Service Representative?

A typical day for a Comcast Customer Service Representative involves answering inbound calls, responding to customer inquiries, troubleshooting service issues, and processing account updates or payments. Representatives may work as part of a larger team in a call center environment, collaborating with technical support staff and supervisors to resolve complex issues. The job often requires multi-tasking between phone systems and online tools while providing information or assistance to customers. Regular training sessions and team meetings are also common to keep employees updated on new products, services, and procedures. This role offers the opportunity to develop customer service expertise and can lead to advancement within Comcast or related fields.

What is a Comcast Customer Service Representative job?

A Comcast Customer Service Representative assists customers with billing inquiries, technical support, service upgrades, and account management. They handle phone calls, emails, or chats to resolve issues and provide excellent customer service. The role requires strong communication skills, problem-solving abilities, and knowledge of Comcast products and services. Representatives may also promote Comcast’s offerings to enhance customer experience.

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Comcast Customer Service Representative jobs near you
Payment Services Representative

Payment Services Representative

Comcast

Sandy, UT

$15.25 - $20.75/hr

Full-time

Posted 17 days ago

Job description

Company Description

As we shape the future of media and technology, our 136,000 employees strive to earn the respect and trust of our customers, our shareholders and members of the communities we serve.

Comcast Cable is the nation's largest video, high-speed Internet and phone provider to residential customers under the XFINITY brand and also provides these services to businesses. 

Job Description

Responsible for accurately and confidently handling customers' inquiries while using negotiation skills to collect delinquent balance(s) and retain the customer on both inbound and outbound calls. Facilitates interactions with customers in a way that is in accordance with the Company's service delivery strategy. Establishes rapport and promotes effective relationships, upholding Comcast's commitment to the customer experience through our Credo, Voice of the Customer (VOC) surveys, and the Comcast Customer Guarantee. Relates well to the customer and demonstrates a favorable image of the organization through effective use of soft skills (including active listening and problem solving skills), professional communications, and internal/external customer interactions. Acts in the best interest of both the customer and company. Works on straight forward tasks using established procedures.

Qualifications

Core Responsibilities:

- Communicates and explains intermediate account information to the customer with focus on collecting the delinquent customer balance, while ensuring first-call resolution for inbound calls.

- Accurately calculates and communicates fees, one-time charges, and/or recurring monthly fees.

- Explains billing cycles, processes, and prorates to ensure that customers understand their statements.

- Corrects discrepancies on customers' billing statements and researches customer billing situations as necessary.

- Utilizes established escalation procedures to expedite prompt resolution.

- Negotiates on every call in an attempt to satisfy delinquent customer balances.

- Multitasks between multiple tools and systems and applies information, knowledge and resolution to the customers' situations.

- Follows company policies and procedures as well as guidelines for Customer Proprietary Network Information (CPNI) and Personal Identifiable information (PII).

- Acts as a product expert, articulating product features (Cable TV, Internet, Phone and XFINITY Home) and the benefits of satisfying a payment to prevent interruption of these services.

- Promotes self-service options.

- Must be able to work in a fast-paced, structured, dynamic and high- transaction environment, with the ability to maintain composure in stressful situations and manage and diffuse angry or upset customers.

- Consistently meets or exceeds established goals and performance metrics which reflect higher performance expectations.

- Attends training as required.

- Able to seek assistance from team members and seeks Supervisor support when necessary.

- Interacts with customers to assist with a variety of customer inquiries and issues. Must be able to wear telephone headset and manipulate objects such as pen, keyboard, and mouse.

- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.

- Other duties and responsibilities as assigned.

Additional Information

All your information will be kept confidential according to EEO guidelines.


Comcast is an EOE/Veterans/Disabled/LGBT employer

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