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Export Customer Service Representative Jobs (NOW HIRING)

... Customer Service Representative to join our team in Cleveland, OH. Fives North American Combustion ... Process domestic and export orders into SAP-based computer system * Effective, accurate, and ...

Customer Service Rep

Maumee, OH

$15 - $20.50/hr

The Customer Service Representative is responsible for the preparation, review, and flow down of ... Responsible for raising export compliance concerns to the Division Export Compliance Administrator ...

Customer Service Representative

Newton, KS · On-site

$14 - $19.25/hr

Job Summary As a Customer Service Representative, you'll be the main point of contact for customers ... Perform export screenings and communicate ITAR ( I nternational T raffic in A rms R egulations) and ...

Customer Service Representative

Miami, FL · On-site

$15.25 - $20.75/hr

Create export documentation as required by each market/customer * Daily collaboration with RSM ... Provide Back-Up for other Customer Service Reps that are out * Help maintain Customized Order ...

Customer Service Rep

Maumee, OH

$15 - $20.50/hr

The Customer Service Representative is responsible for the preparation, review, and flow down of ... Responsible for raising export compliance concerns to the Division Export Compliance Administrator ...

The Export Processor will report to the Director of Customer Service and is responsible for ... reps, floor operators, and international logistics providers Responsibilities: * Plan shipments ...

Customer Service Representative Location: La Verne, CA Duration: 6+ Months Job Summary Responsible ... other export shipping documents General Functions Using telephone, calculator, PC, written ...

The Export Processor will report to the Director of Customer Service and is responsible for ... reps, floor operators, and international logistics providers Responsibilities: * Plan shipments ...

Customer Service Representative II Location: Remote, FL Duration: 8 months (temp to hire) Shift ... Understand and perform Export Compliance tasks as required. * Interface with the customer to assist ...

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Export Customer Service Representative information

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$26

How much do export customer service representative jobs pay per hour?

As of Jun 13, 2026, the average hourly pay for export customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

How does an Export Customer Service Representative typically collaborate with logistics teams to ensure timely shipments?

Export Customer Service Representatives work closely with logistics teams to coordinate and monitor international shipments. They communicate shipping requirements, track order progress, and resolve any customs or transportation issues that may arise. Regular collaboration ensures that customer expectations are met and that any delays or documentation concerns are addressed promptly. This teamwork is essential for maintaining smooth export operations and high customer satisfaction.

Is CSR a good entry level position?

An Export Customer Service Representative (CSR) role is often suitable as an entry-level position, as it typically requires basic communication skills, familiarity with customer service tools, and a willingness to learn about export processes. It provides opportunities to develop skills in communication, problem-solving, and industry-specific knowledge, making it a common starting point in international trade careers.

What are the key skills and qualifications needed to thrive as an Export Customer Service Representative, and why are they important?

To thrive as an Export Customer Service Representative, you need strong knowledge of international shipping processes, export documentation, and customer service principles, often supported by a business or logistics-related degree. Familiarity with ERP systems, shipping software, and international trade compliance tools is commonly required. Excellent communication, problem-solving abilities, and attention to detail help build lasting client relationships and resolve issues efficiently. These skills ensure smooth export operations, compliance with regulations, and high customer satisfaction in a global market.

What is the difference between Export Customer Service Representative vs International Sales Coordinator?

AspectExport Customer Service RepresentativeInternational Sales Coordinator
CredentialsCustomer service experience, basic export knowledgeSales experience, export/import understanding
Work EnvironmentCustomer support, order processingSales support, client communication
Employer & IndustryLogistics, manufacturing, trading companiesExport/import firms, trading companies
Search & ComparisonOften compared for export support rolesRelated but more sales-focused

The Export Customer Service Representative primarily handles customer inquiries, order processing, and support related to exports. In contrast, the International Sales Coordinator focuses on sales activities, client relationships, and expanding export markets. While both roles require export knowledge, the customer service role emphasizes support functions, whereas the sales coordinator is more involved in business development and sales strategies.

What is export customer service job description?

An export customer service representative handles communication with international clients, processes export orders, and ensures compliance with shipping regulations. They coordinate with logistics, provide product information, and resolve issues related to export transactions, often using CRM and ERP systems. Strong communication skills and knowledge of export documentation are essential for this role.

What are Export Customer Service Representatives?

Export Customer Service Representatives are professionals who manage customer interactions and logistics for goods being shipped internationally. Their responsibilities include processing export orders, coordinating with freight forwarders and customs, ensuring compliance with international shipping regulations, and resolving customer queries related to export shipments. They serve as the primary point of contact between the company and overseas clients, helping to ensure smooth and timely delivery of products. Effective communication, organizational skills, and knowledge of export documentation are essential in this role.

What are the highest paying customer service jobs?

In customer service roles, positions such as technical support managers, client services directors, and customer success managers tend to have higher salaries, especially in industries like technology, finance, and healthcare. These roles often require advanced skills, certifications, and experience, and may involve leadership responsibilities or specialized knowledge that contribute to higher compensation.

How do I get into the import export field?

To become an Export Customer Service Representative, gaining knowledge of international trade regulations, customs procedures, and logistics is essential. Relevant skills include communication, problem-solving, and familiarity with export documentation and software. Entry often requires a high school diploma or equivalent, with some roles preferring post-secondary education or certifications in international trade or logistics.
More about Export Customer Service Representative jobs
Infographic showing various Export Customer Service Representative job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 95% Full Time, and 4% Part Time. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Customer Service Representative

$56K - $70K/yr

Other

Medical, Dental, Vision, Retirement

Posted 11 days ago


Excelitas Technologies rating

7.8

Company rating: 7.8 out of 10

Based on 6 frontline employees who took The Breakroom Quiz


Job description

Location:
Boulder, CO, US, 80301
Job Function: Customer Service
Job Country: United States
Job City: Boulder
Job Type: Regular Full Time
ENABLE your future through light.
Excelitas is a global technology leader with more than 7,500 employees, focused on delivering market-driven solutions to fulfill the illumination, optical, detection and imaging needs of OEMs and end-users across the biomedical, semiconductor, industrial, consumer products, scientific, security, defense and aerospace sectors.
ENGAGE with us today and make your contribution to the future! Join the team that leading technology companies turn to for cutting-edge photonic innovation. At Excelitas Technologies you are how we EXCEL.
We are currently seeking a Customer Support Coordinator who will drive account retention through superior customer responsiveness and attention to detail. They will perform order management in a complex, fast-paced, and diverse environment. This Representative will also provide support to external customers and facilitate internal communications related to order fulfilment and customer requirements.
Main responsibilities:

  • Provide company and specific product information to prospects and/or customers. According to policy, quote standard price and delivery of commercial products via telephone, fax, and email.
  • Receive and enter sales order information into the applicable ERP. On-board new customers including all customer contact, billing, and shipping information.
  • Interface with Sales and Manufacturing Operations to coordinate production and delivery schedules; proactively alert applicable team of any concerns.
  • Create and maintain customer files to contain all order, quotation, invoices, and other documentation related to that customer.
  • Coordinate returns with decentralized, cross-functional contacts to ensure timely review and resolution; track and advise customers of current status and discuss repair quotations for out-of-warranty products.
  • Support assigned business development managers (BDMs) by providing open order reports, participating in conference calls as needed and assisting with resolution of any other sales related issues where applicable.
  • Support the Finance organization with collections on new Cash in Advance accounts; receive and match Letters of Credit as required, ensuring orders are processed accurately while maintaining sound financial controls
  • Assist with adherence to ISO 9000 standards and requirements; the Export Management System (EMS), Internal Control Program (ICP) and Import Management System (IMS); prepare various reports as requested including sales orders and backlog data, late shipments, open and closed RMA's, bookings, etc
  • Responsible for the tactical requirements of export and import compliance, including obtaining the required export licenses prior to shipment /export. Obtain Certification of Ultimate Export Consignee and/or End User Certificates and/or End Use Statements as necessary for new orders
  • Maintain documentation according to company record retention polic
  • Actively participate in the on-going assessment of customer support processes and incorporate approved improvements.
  • Other duties as assigned
Requirements:
  • Bachelor's degree in business or related field preferred.
  • Two years of customer support, inside sales or contract administration work experience preferred.
  • Previous manufacturing experience preferred.
  • Previous experience using enterprise resource planning (ERP) software preferred.
  • Knowledge of import/export regulations and terms preferred.
  • Highly organised, self-motivated and possesses a desire to work at a fast pace with a sense of urgency, accuracy, flexibility and ability to make decisions independently.
  • Ability to manage several tasks at once.
  • Ability to work on a wide variety of tasks with little or no supervision.
  • Able to foster strong relationships with customers (internal and external) and communicate effectively in person, via the telephone and electronically.
  • Able to negotiate with others to resolve conflicting objectives and priorities to ensure customer satisfaction.
  • Strong Microsoft Suite Skills preferred; Salesforce experience preferred.

Benefits start day 1: Medical, Dental, Vision, 401K, Holiday Pay, PAID Maternity/Paternity leave, Tuition Reimbursement, Long-term and Short-term disability.
Pay range: $56,000- $70,000 annually, depending on experience.
Our facility in Boulder, Colorado, has key functions in Research and Development, Operations, Production, and other disciplines. This facility specialises in the manufacturing of ultra-precision optical components, optical thin film coatings and optical sub-assemblies for demanding applications in lasers, materials processing, instrumentation, life sciences, avionics, and defence.
This site offers capabilities that include substantial design and engineering resources, comprehensive optical fabrication and coating capabilities, advanced assembly technology and an extensive in-house metrology lab.
#LI-FM1 #on-site
This position requires the use of information which is subject to the International Traffic in Arms Regulations (ITAR)
Visa sponsorship is not available for any position at Excelitas
Equal Opportunity/Affirmative Action Employer
Minorities/Females/Disability/Veteran/Gender Identity/Sexual Orientation
Excelitas is seeking leaders and innovators to join our global team!
Visit: https://jobs.excelitas.com/
What We Offer
Nearest Major Market: Boulder
Nearest Secondary Market: Denver
Apply now »