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Benefits Customer Service Representative Jobs (NOW HIRING)

Xcel Management Inc

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CSR - Customer Service Rep

Louisville, KY · On-site

$20 - $30/hr

The Customer Service Representative (Entry Level CSR) plays a key role in supporting customers through in-person interactions within a small team environment. Reporting directly to the Customer ...

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How much do benefits customer service representative jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for benefits customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are some common challenges benefits customer service representatives face, and how can they be managed?

Benefits Customer Service Representatives often encounter challenges such as handling high call volumes, navigating complex benefits plans, and addressing sensitive inquiries from members. To manage these challenges, effective time management, strong communication skills, and a thorough understanding of benefits policies are essential. Many organizations provide comprehensive training and access to knowledge bases, which help representatives confidently assist customers and resolve issues efficiently. Collaboration with team members and supervisors also plays a key role in finding solutions to unique or escalated cases.

What are the key skills and qualifications needed to thrive as a benefits customer service representative, and why are they important?

To thrive as a Benefits Customer Service Representative, you need strong knowledge of employee benefits programs, attention to detail, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, benefits administration platforms, and call center systems is common. Excellent communication, patience, and problem-solving skills help you effectively assist clients and resolve their concerns. These competencies are crucial for ensuring accurate benefits support, fostering customer satisfaction, and maintaining compliance with organizational policies.

What is a benefits customer service representative?

A Benefits Customer Service Representative is a professional who assists employees or plan members with questions and concerns about their benefits, such as health insurance, retirement plans, and other employee perks. They handle incoming calls, emails, or chats, providing information about coverage, claim status, enrollment, and eligibility. Their primary goal is to ensure customers understand their benefits and resolve any issues efficiently. These representatives often work for insurance companies, third-party administrators, or large organizations with dedicated HR services.
More about Benefits Customer Service Representative jobs
What cities are hiring for Benefits Customer Service Representative jobs? Cities with the most Benefits Customer Service Representative job openings:
What states have the most Benefits Customer Service Representative jobs? States with the most job openings for Benefits Customer Service Representative jobs include:
What job categories do people searching Benefits Customer Service Representative jobs look for? The top searched job categories for Benefits Customer Service Representative jobs are:
Benefits Customer Service Representative jobs near you
Infographic showing various Benefits Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 15% Part Time, and 5% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

CSR Customer Service Representative

Gas Express LLC

Sherwood, AR • On-site

$12.75 - $17.50/hr

Other

Re-posted 8 days ago

Job description

Job Type
Part-time
Description
Summary: Customer Service Representative reports to the Store Manager. The CSR is responsible for assisting the
Management Team in the overall operation, cleanliness, maintenance, inventory and cash control of the location.
Essential Sales Duties and Responsibilities

  • Provide Excellent Customer Service Skills in all interactions
  • Ensure all Cash handling policies are followed explicitly.
  • Restock all store items as directed by Store Manager or customer needs.
  • Plus sell to every Customer, regardless of what they purchase.
  • Perform all duties related to serving our customers.
  • Provide training assistance to new CSR's.
  • Provide prompt, courteous customer service and resolve customer issues on shift.
  • Submits to the Store Manager for approval, a grocery order for their assigned sections or categories.
  • Front and face all product to create a visually attractive display for our customers
  • Review, complete and suggest changes to all build-to's.
  • Provide feedback for the fast food service area of the store.
  • Complete reports assigned by the Store Manager.
  • Accept applications to be considered for employment.
  • Follow company procedures when working with vendors including checking in order and verifying quantities.
  • Adhere to all company policies and procedures.
  • Prepare and finalize shift close-out reports.
  • Inspect store facilities/equipment for safety, cleanliness and proper working order.
  • Complete all price changes and promotional price changes.
  • Document and report a safety incident or injury.
  • Document and report a maintenance request.
  • The CSR may be asked to participate in any other related task or activity which management determines his/her skills would be useful or needed.
Requirements
Minimum Qualifications and Prerequisites
  • High School diploma or GED preferred.
  • Outstanding customer service skills.
  • Have reliable transportation and can arrive at the store on time.
  • Has a positive attitude and promotes the company and is a team player.
  • Must have basic computer skills.
  • Must be well organized and manages time well.
  • Possess good people interaction skills.
  • Works as scheduled by the Store Manager. Schedule must be flexible to include being available to work all shifts and all days of the week. Work week may exceed 40 hours per week during hard to staff times.

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