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Social Security Customer Service Representative Jobs

TeemaGroup

Customer Service Representative

Glendale, AZ · On-site

$15 - $16/hr

Job Summary Customer Service Representative State of Arizona Full-time In-Office | Phoenix, AZ ... Resume: * email: * last 5 of your social security: * Interview availability: * if offered, when can ...

1st Security

Customer Service Representative

Sequim, WA

$17.25 - $23.25/hr

A GREAT PLACE TO WORK AND BANK Join our team! 1st Security Bank team members deliver service that ... Consistently refers customers when appropriate sales opportunities present themselves and meets ...

1st Security

Customer Service Representative

Lynnwood, WA

$17.75 - $24/hr

A GREAT PLACE TO WORK AND BANK Join our team! 1st Security Bank team members deliver service that ... Consistently refers customers when appropriate sales opportunities present themselves and meets ...

Million Air

Customer Service Representative

White Plains, NY · On-site

$16.50 - $22.50/hr

The Customer Service Representative plays a vital role to our daily operations and will provide an ... Social Media Disclosure of social media is a requirement. Please attach social medial link on your ...

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Social Security Customer Service Representative information

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$18

$26

How much do social security customer service representative jobs pay per hour?

As of Jun 15, 2026, the average hourly pay for social security customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

Where do 70 year olds work?

Social Security Customer Service Representatives can work in various settings such as government offices, call centers, or remote environments. Many roles require strong communication skills, familiarity with social security policies, and the ability to handle sensitive information, with flexible schedules often available for older workers.

How to get $3000 a month in Social Security?

A Social Security Customer Service Representative does not determine benefit amounts; these are based on your work history and earnings record. To receive approximately $3,000 monthly, you generally need to have earned sufficient credits and contributed to Social Security over a lengthy career, with higher lifetime earnings increasing your benefit. Claiming benefits at full retirement age or later can also maximize your monthly payout.

What are some common challenges faced by Social Security Customer Service Representatives and how can they be managed?

Social Security Customer Service Representatives often encounter high call volumes and complex inquiries from individuals seeking assistance with benefits, claims, or eligibility. Managing these challenges requires strong communication skills, patience, and the ability to quickly access and interpret relevant policies. Many representatives find it helpful to stay organized, utilize available training resources, and collaborate with their team to resolve especially difficult cases efficiently. Regular support from supervisors and ongoing training also help in keeping up with policy changes and improving service quality.

What is the difference between Social Security Customer Service Representative vs Social Security Claims Specialist?

AspectSocial Security Customer Service RepresentativeSocial Security Claims Specialist
Required CredentialsHigh school diploma or equivalent; some roles may prefer post-secondary educationBachelor's degree often preferred; specialized knowledge of claims processing
Work EnvironmentCustomer service centers, phone support, in-person officesClaims processing units, administrative offices, field offices
Employer & Industry UsageU.S. Social Security Administration, government agenciesU.S. Social Security Administration, government agencies
Common Search & ComparisonYesYes

While both roles work within the Social Security Administration, Social Security Customer Service Representatives primarily assist beneficiaries via phone or in person, providing information and answering questions. Social Security Claims Specialists focus on processing and reviewing claims, often requiring more specialized knowledge and credentials. Both roles are essential for delivering social security services but differ in responsibilities and work environment.

What are the key skills and qualifications needed to thrive as a Social Security Customer Service Representative, and why are they important?

To thrive as a Social Security Customer Service Representative, you need a solid understanding of Social Security programs, strong customer service abilities, and at least a high school diploma or equivalent. Familiarity with case management systems, government databases, and standard office software is typically required. Patience, active listening, and problem-solving skills help representatives effectively address diverse client concerns and resolve issues. These skills ensure efficient, accurate service delivery and positive experiences for individuals navigating complex Social Security processes.

What does a Social Security Customer Service Representative do?

A Social Security Customer Service Representative assists individuals with inquiries related to Social Security benefits, retirement, disability, and Medicare. They help customers understand eligibility requirements, guide them through the application process, and resolve issues regarding benefits or claims. Representatives also handle phone calls, in-person visits, and online inquiries to provide accurate information and support to the public.

How do I become a Social Security representative?

To become a Social Security Customer Service Representative, candidates typically need a high school diploma or equivalent, strong communication skills, and experience in customer service or administrative roles. The hiring process involves submitting an application through the federal employment portal, passing a written exam or assessment, and completing training provided by the Social Security Administration after selection.

How much does a Social Security customer service representative make?

A Social Security Customer Service Representative typically earns between $40,000 and $55,000 annually, depending on experience, location, and federal pay scales. The role often requires strong communication skills and familiarity with government systems, with opportunities for advancement and benefits included.
What cities are hiring for Social Security Customer Service Representative jobs? Cities with the most Social Security Customer Service Representative job openings:
What states have the most Social Security Customer Service Representative jobs? States with the most job openings for Social Security Customer Service Representative jobs include:
What job categories do people searching Social Security Customer Service Representative jobs look for? The top searched job categories for Social Security Customer Service Representative jobs are:
Social Security Customer Service Representative jobs near you
Infographic showing various Social Security Customer Service Representative job openings in the United States as of June 2026, with employment types broken down into 49% Full Time, 49% Part Time, and 2% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative

TeemaGroup

Glendale, AZ • On-site

$15 - $16/hr

Full-time

Posted 23 days ago

Job description

Job Summary

Customer Service Representative

State of Arizona

Full-time

In-Office | Phoenix, AZ, United States

This is for the State of Arizona. The job closes 4/20 at 3PM Pacific time, all resumes have to be submitted by then. If you are interested, please send the following to my email igallegos@teemagroup.com

  1. Resume:

  2. email:

  3. last 5 of your social security:

  4. Interview availability:

  5. if offered, when can you start:

  6. 2 references:

  7. Home address:

Responsibilities:


  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or

  • obtain details of complaints.

  • Provide a service such as a license, registration, title, permit, or program eligibility information

  • Check to ensure that appropriate changes were made to resolve customers' problems.

  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

  • Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.

  • Refer unresolved customer grievances to designated departments for further investigation.

  • Determine charges for services requested, collect deposits or payments, or arrange for billing.

  • Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments

  • Performs journey level customer service activities by performing tasks initiated by the general public. Position may require the use of discretion when releasing pertinent information, solving

  • difficult customer service complaints/problems; conducting research, compiling information, and analyzing policies and procedures to resolve customer issues.

  • Duties may include periodically adding money receipts, reconciling cash against known figures for verification, preparing and transmitting deposits of monies to the bank or to the state treasurer’s office on a daily basis


What's in it for you? (Salary, Commissions & Benefits)

  • On-site work location in Glendale, AZ — be part of a collaborative team in our local office

  • Competitive base salary as the core of your compensation package