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Social Security Customer Service Representative Jobs

Global Channel Management

Customer Service Rep

Mason, OH · On-site

$15 - $20.50/hr

The CSR provides high quality multi-channel (telephonic, chat, email, social media, US mail) support and problem resolution to customers each day, in a manner that meets or exceeds defined department ...

1st Security

Customer Service Representative

Mill Creek, WA · On-site

$17.50 - $23.75/hr

A GREAT PLACE TO WORK AND BANK Join our team! 1st Security Bank team members deliver service that ... Consistently refers customers when appropriate sales opportunities present themselves and meets ...

Weco

CSR - Customer Service Representative

$16.50 - $22.25/hr

Customer Service Representative Weco Hospitality is seeking a Customer Service Representative to ... Participate in the company's social media campaigns * Develop strong leadership and interpersonal ...

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Social Security Customer Service Representative information

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How much do social security customer service representative jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for social security customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are some common challenges faced by Social Security Customer Service Representatives and how can they be managed?

Social Security Customer Service Representatives often encounter high call volumes and complex inquiries from individuals seeking assistance with benefits, claims, or eligibility. Managing these challenges requires strong communication skills, patience, and the ability to quickly access and interpret relevant policies. Many representatives find it helpful to stay organized, utilize available training resources, and collaborate with their team to resolve especially difficult cases efficiently. Regular support from supervisors and ongoing training also help in keeping up with policy changes and improving service quality.

What is the difference between Social Security Customer Service Representative vs Social Security Claims Specialist?

AspectSocial Security Customer Service RepresentativeSocial Security Claims Specialist
Required CredentialsHigh school diploma or equivalent; some roles may prefer post-secondary educationBachelor's degree often preferred; specialized knowledge of claims processing
Work EnvironmentCustomer service centers, phone support, in-person officesClaims processing units, administrative offices, field offices
Employer & Industry UsageU.S. Social Security Administration, government agenciesU.S. Social Security Administration, government agencies
Common Search & ComparisonYesYes

While both roles work within the Social Security Administration, Social Security Customer Service Representatives primarily assist beneficiaries via phone or in person, providing information and answering questions. Social Security Claims Specialists focus on processing and reviewing claims, often requiring more specialized knowledge and credentials. Both roles are essential for delivering social security services but differ in responsibilities and work environment.

What are the key skills and qualifications needed to thrive as a Social Security Customer Service Representative?

To thrive as a Social Security Customer Service Representative, you need a solid understanding of Social Security programs, strong customer service abilities, and at least a high school diploma or equivalent. Familiarity with case management systems, government databases, and standard office software is typically required. Patience, active listening, and problem-solving skills help representatives effectively address diverse client concerns and resolve issues. These skills ensure efficient, accurate service delivery and positive experiences for individuals navigating complex Social Security processes.

What does a Social Security Customer Service Representative do?

A Social Security Customer Service Representative assists individuals with inquiries related to Social Security benefits, retirement, disability, and Medicare. They help customers understand eligibility requirements, guide them through the application process, and resolve issues regarding benefits or claims. Representatives also handle phone calls, in-person visits, and online inquiries to provide accurate information and support to the public.
More about Social Security Customer Service Representative jobs
What cities are hiring for Social Security Customer Service Representative jobs? Cities with the most Social Security Customer Service Representative job openings:
What states have the most Social Security Customer Service Representative jobs? States with the most job openings for Social Security Customer Service Representative jobs include:
What job categories do people searching Social Security Customer Service Representative jobs look for? The top searched job categories for Social Security Customer Service Representative jobs are:
Social Security Customer Service Representative jobs near you
Infographic showing various Social Security Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative (CSR)

Efficient Air Service

Riverdale, NJ

$17 - $24/hr

Full-time

Medical, Life, Retirement, PTO

Re-posted 23 days ago

Job description

Ready for a Career – Not Just a Job?

Efficient Air Service is looking for an enthusiastic, ambitious, and detail-oriented Customer Service Representative (CSR) to join our dynamic team!

If you thrive in a fast-paced environment, love helping people, and enjoy problem-solving, we have the perfect role for you. We offer more than just a job - we provide a career path with competitive pay, generous commissions, 401(k), and health benefits.

POSITION OVERVIEW:

  • Highlights: Work with an experienced team that prioritizes its employees and customers.
  • Job Type: Customer Service Representative
  • Work Hours: Full-time - Monday through Friday, 8:00 AM to 4:30 PM
  • Hourly Compensation: $17-24hr
  • Benefits: Medical, life insurance, a 401K with match, PTO, and year-round work.
  • Location: Riverdale, NJ

CUSTOMER SERVICE REPRESENTATIVE QUALIFICATIONS

  • High School diploma or equivalent
  • 1-3 years of customer service and/or HVAC dispatcher experience
  • Intermediate knowledge of concepts, practices, and procedures related to dispatching
  • Excellent grammar and writing skills
  • Great phone skills are required!
  • Light Sales experience a plus
  • Proficient in Microsoft Office applications (Outlook, Excel, Word)
  • Customer service skills
  • Physical ability to sit for long periods of time

- HVAC office experience a plus but not required.

- Knowledge of Service Titan and Quickbooks is a plus!

Can you work accurately and efficiently in a fast-paced, high-volume atmosphere? Do you have excellent communication and interpersonal skills? Are you organized and detail-oriented? Can you manage your time well and prioritize multiple tasks effectively? If so, then you might just be perfect for this HVAC CSR dispatching position!


THE HISTORY AND CORE VALUES THAT GUIDE EFFICIENT AIR SERVICE

Efficient Air Service, a family-owned business established in 2005 by Albert Balonze, has been built on a foundation of excellence, trust, and commitment to outstanding service. From day one, we've taken pride in delivering honest, high-quality work, and have earned the loyalty of repeat customers through integrity and reliability.

Our highly trained staff bring a confident, can-do attitude to every job, ensuring 100% satisfaction with each service we provide. Whether in the field or in the office, we foster a supportive, fast-paced environment where teamwork and positivity thrive. Our employees are at the heart of our company, and we celebrate their individual and collective achievements as the driving force behind our success.

As we grow, we remain deeply committed to our core values---upholding excellence in everything we do, maintaining a positive attitude, delivering exceptional service, and building trust with both our employees and customers. These principles continue to guide us, helping us preserve the personal touch of a small business while expanding our reach and impact.

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