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Social Security Customer Service Representative Jobs

Domino's

Customer Service Representative (CSR)

Walpole, NH · On-site

$14.50 - $19.75/hr

Customer Service Representative (CSR) Customer Service Representative: The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or ...

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Social Security Customer Service Representative information

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$9

$18

$26

How much do social security customer service representative jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for social security customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are some common challenges faced by Social Security Customer Service Representatives and how can they be managed?

Social Security Customer Service Representatives often encounter high call volumes and complex inquiries from individuals seeking assistance with benefits, claims, or eligibility. Managing these challenges requires strong communication skills, patience, and the ability to quickly access and interpret relevant policies. Many representatives find it helpful to stay organized, utilize available training resources, and collaborate with their team to resolve especially difficult cases efficiently. Regular support from supervisors and ongoing training also help in keeping up with policy changes and improving service quality.

What is the difference between Social Security Customer Service Representative vs Social Security Claims Specialist?

AspectSocial Security Customer Service RepresentativeSocial Security Claims Specialist
Required CredentialsHigh school diploma or equivalent; some roles may prefer post-secondary educationBachelor's degree often preferred; specialized knowledge of claims processing
Work EnvironmentCustomer service centers, phone support, in-person officesClaims processing units, administrative offices, field offices
Employer & Industry UsageU.S. Social Security Administration, government agenciesU.S. Social Security Administration, government agencies
Common Search & ComparisonYesYes

While both roles work within the Social Security Administration, Social Security Customer Service Representatives primarily assist beneficiaries via phone or in person, providing information and answering questions. Social Security Claims Specialists focus on processing and reviewing claims, often requiring more specialized knowledge and credentials. Both roles are essential for delivering social security services but differ in responsibilities and work environment.

What are the key skills and qualifications needed to thrive as a Social Security Customer Service Representative?

To thrive as a Social Security Customer Service Representative, you need a solid understanding of Social Security programs, strong customer service abilities, and at least a high school diploma or equivalent. Familiarity with case management systems, government databases, and standard office software is typically required. Patience, active listening, and problem-solving skills help representatives effectively address diverse client concerns and resolve issues. These skills ensure efficient, accurate service delivery and positive experiences for individuals navigating complex Social Security processes.

What does a Social Security Customer Service Representative do?

A Social Security Customer Service Representative assists individuals with inquiries related to Social Security benefits, retirement, disability, and Medicare. They help customers understand eligibility requirements, guide them through the application process, and resolve issues regarding benefits or claims. Representatives also handle phone calls, in-person visits, and online inquiries to provide accurate information and support to the public.
More about Social Security Customer Service Representative jobs
What cities are hiring for Social Security Customer Service Representative jobs? Cities with the most Social Security Customer Service Representative job openings:
What states have the most Social Security Customer Service Representative jobs? States with the most job openings for Social Security Customer Service Representative jobs include:
What job categories do people searching Social Security Customer Service Representative jobs look for? The top searched job categories for Social Security Customer Service Representative jobs are:
Social Security Customer Service Representative jobs near you
Infographic showing various Social Security Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative

Evolution Group Consulting

Appleton, WI • On-site

$15.50 - $21.25/hr

Full-time

Medical

Re-posted 29 days ago

Job description

Job purpose: Provide superior customer service to existing and new customers for Fortune 500 companies across the world. As well as acquire new customers by using innovative approaches with different styles of marketing.

Do you have customer service experience? If yes, that is Great. Is customer service something you lack? If yes, that is not a problem because we offer training that will give you that experience!

Customer Service Representative Job Duties!

  • Attract potential customers by answering product and service questions! Suggest information about products and services!
  • Open customer accounts by recording account information!
  • Resolve product or service problems by clarifying the customer's complaint!
    • Determine the cause of the problem!
    • Select and explain the best solution to solve the problem!
    • Expedite correction or adjustment!
    • Follow up with customers to ensure resolution!
  • Recommend potential products or services to management by collecting customer information and analyzing customer needs!
  • Contribute to team effort by accomplishing related results as needed!

Qualifications:

  • Student Mentality
  • Work Ethic
  • Great Attitude
  • Goal oriented
  • Organized
  • People skills

Reasons Why We're Excited!

  • Meet great people and Network!
  • Work with Fortune 500 Clients!
  • Be a part of a team!
  • Opportunities for Progression!
  • Stimulating Environment!
  • Opportunity to Travel!


Send in your resume if you're a goal chaser with a positive attitude!




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