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Small Business Customer Service Jobs (NOW HIRING)

Simmons Bank

Small Business Banker

Little Rock, AR · On-site

Partner with Relationship Bankers and branch teams to support small business customer conversations ... Experience using retail and commercial banking systems for account servicing, onboarding, and ...

Unf

Small Business Consultant

Jacksonville, FL

$55K/yr

Employee will provide direct client services including group training, individual counsel, and public appearances. Consulting * Assist small businesses with activities to start and grow a Florida ...

ADT

Be Seen First

Small Business Sales Representative

Las Vegas, NV · On-site

$75K - $108K/yr

... small business customers while explaining our products and services in depth and recommending the right options for their needs. You'll work in a dynamic, collaborative environment, partnering ...

ADT

Small Business Sales Representative

Monroe, LA · On-site

$4.0K/wk

... small business customers while explaining our products and services in depth and recommending the right options for their needs. You'll work in a dynamic, collaborative environment, partnering ...

ADT

Small Business Sales Representative

Beaverton, OR · On-site

$85K - $150K/yr

... small business customers while explaining our products and services in depth and recommending the right options for their needs. You'll work in a dynamic, collaborative environment, partnering ...

ADT

Small Business Advisor

Culver City, CA · On-site

$85K - $150K/yr

... small business customers while explaining our products and services in depth and recommending the right options for their needs. You'll work in a dynamic, collaborative environment, partnering ...

Td

Small Business Banker II - Worchester, MA

Worcester, MA · On-site

$29.75 - $44.50/hr

The Small Business Banker II ensures equal access to banking products and services across all ... Works with the Stores and Commercial Bank to ensure superior Customer service as measured by CWI

Banner Bank

Small Business Consultant

Kennewick, WA

$27.09 - $36.65/hr

As a Small Business Consultant you will provide an exceptional client experience while engaging in a broad range of sales and service activities at branch locations. Consult with clients to ...

Newfold Digital

Small Business Consultant

$16.50/hr

Educate customers about our site design services, understanding their goals for the website and ... Strong passion for helping small and medium sized businesses succeed. * Enthusiasm to learn about ...

Banner Bank

Small Business Consultant

Liberty Lake, WA · On-site

$27.09 - $36.65/hr

As a Small Business Consultant you will provide an exceptional client experience while engaging in a broad range of sales and service activities at branch locations. Consult with clients to ...

Banner Bank

Small Business Consultant

Riverside, CA

$27.09 - $36.65/hr

As a Small Business Consultant, you play a vital role in creating exceptional client experiences at ... This role combines consultative sales, personalized service, and community engagement to build ...

Banner Bank

Small Business Consultant

Riverside, CA · On-site

$27.09 - $36.65/hr

As a Small Business Consultant, you play a vital role in creating exceptional client experiences at ... This role combines consultative sales, personalized service, and community engagement to build ...

LegalZoom

Small Business Expert

Austin, TX

As a leader in online legal services for over 25 years, we combine technology, attorney-led ... We believe the strongest outcomes for our customers come from thoughtfully integrating human ...

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Small Business Customer Service information

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How much do small business customer service jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for small business customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What does a small business customer service do?

A typical day in Small Business Customer Service involves responding to customer inquiries, resolving issues or complaints, processing orders, and updating account information. You may also handle returns, communicate with vendors or suppliers, and provide feedback to management about recurring customer needs. Team collaboration is common, especially in small businesses where responsibilities often overlap and require a hands-on approach. This dynamic environment offers opportunities to learn new skills, contribute ideas, and play a vital role in the company’s daily operations.

What are the key skills and qualifications needed to thrive in small business customer service?

To excel in Small Business Customer Service, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, point-of-sale (POS) systems, and basic office technology is often required. Outstanding interpersonal skills, patience, and a proactive attitude help you deliver personalized service and build client loyalty. These qualities are crucial to maintaining customer satisfaction and supporting the growth of small businesses in a competitive market.

What is a small business customer service?

A Small Business Customer Service job involves assisting customers with inquiries, troubleshooting issues, and ensuring a positive experience with a company's products or services. This role typically includes handling phone calls, emails, or live chats, processing orders, and resolving complaints. Employees in this position need strong communication and problem-solving skills to support small business customers effectively.

More about Small Business Customer Service jobs

What states have the most Small Business Customer Service jobs?

States with the most job openings for Small Business Customer Service jobs include:

What job categories do people searching Small Business Customer Service jobs look for?

The top searched job categories for Small Business Customer Service jobs are:

Small Business Customer Service jobs near you
Infographic showing various Small Business Customer Service job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Small Business Banker 1

Savings Bank of Mendocino County

Ukiah, CA

$67K - $83K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 16 days ago

Job description

Job Title: Small Business Banker 1
Department: Small Business Lending
Reports To: Senior Lending Officer
FLSA Status: Exempt
Salary Grade: 21
Starting Range*: $67,980.00 - $83,975.00 Depending on Experience

*Our starting range is based on scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal peer equity. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits.

SUMMARY
Are you a motivated and high performing individual who has strong people and organizational skills, and a desire to work at a local business dedicated to meeting the financial needs of its customers, validating the investment of its shareholders, and investing its time, money, and expertise to support worthy causes throughout Lake and Mendocino Counties? Savings Bank of Mendocino County has proudly been serving the needs of our communities since 1903 and is seeking a qualified professional for the role of a Small Business Banker in the Small Business Lending Department. This position involves evaluating small business loans under $500,000 and managing small business relationships. Small Business Bankers work extensively with the community, small business owners, the Senior Lending Officer, the Chief Credit Officer, and the Credit Administration Team.
The ideal candidate has at least three years’ retail banking experience in a dynamic environment, preferably focused on small business banking. A successful person in this role is proactive; highly motivated to meet team objectives, while maintaining individual performance; analytical; and has strong communication and time management skills. This employee must be comfortable interacting regularly with a broad range of individuals, including customers, executive officers, and support staff. Savings Bank is excited to add to our team of individuals seeking to fulfill the Bank’s vision of Investing in the future as your local independent bank, committed to the prosperity of our communities, employees and shareholders.
ESSENTIAL JOB FUNCTIONS & RESPONSIBILITIES
To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
1. Provides a positive customer service experience in harmony with our Customer Service Standards and Principles and Professional Standards.
2. Acts as the primary relationship manager for a portfolio of small business customers in an assigned territory.
3. Responsible for identifying and establishing relationships with prospective small business customers, for assessing the small businesses to gain a complete understanding of their small business and commercial banking needs, and for growing the portfolio and deepening the relationship by acquiring new business.
4. Engages with existing small business customers by asking questions to learn about their financial needs, understand their financial goals and share how the Bank can help them succeed, now and in the future, through proactive relationship management.
5. Connects with customers during all phases of business life cycle, while leveraging product and service knowledge; conducts conversations to discuss and discover credit, deposit and service needs and opportunities; and demonstrates features and benefits of options available.
6. Serves as point of contact and customer advocate when needs, questions and/or concerns arise and tactfully and effectively handles them, within the Bank’s policies.
7. Represents the Bank through active involvement and participation in community organizations and events; builds relationships with centers of influence.
8. Other duties as assigned.
MINIMUM QUALIFICATIONS
  • High School Diploma or General Education Degree (GED)
  • Three years’ experience and/or training in banking, finance, or similar position
  • Knowledge and understanding of retail compliance controls, risk management and loss prevention
  • Experience with Microsoft Office Suite
PREFERENCES
  • Associate degree in a field related to the position
  • Credit analysis and underwriting experience
  • Experience managing a dedicated book of small business customers
  • Spanish/English Bilingual skills
JOB COMPETENCIES
  • Fostering Communication: Listens and communicates openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.
  • Creativity & Innovation: Shares ideas, new approaches and possible solutions.
  • Analytical Thinking: Analyzes and synthesizes information to understand issues, identify options, and supports sound decision making.
  • Initiative: Deals with situations and issues proactively and persistently, seizing opportunities to go above and beyond.
  • Attention to Detail: Reviews all relevant information before taking action or making a decision; seeks out others to check or review work for accuracy and completeness.
  • Fraud Detection and Control: Employs appropriate techniques and procedures for identifying, reporting, and preventing fraud.
  • Teamwork: Works collaboratively with others to achieve organizational goals.
  • Problem Solving: Identifies problems and the solutions to them.
  • Product & Technical Knowledge: Understands the products and services provided
  • Time Management: Organizes and prioritizes tasks to maximize efficiency.
  • Accountability: Takes ownership of and responsibility for work product and actions in the workplace; transparently communicates progress toward goals; readily admits to errors and seeks redress.
  • POSITION BENEFITS
  • Competitive, market-based pay
  • Comprehensive insurance benefits package including medical, dental, vision and more
  • 401(k) plan with maximum 6% employer match
  • Profit Sharing plan
  • Generous paid time off plans
  • Employee Health and Wellness program
  • Community volunteer opportunities
  • Career development and training opportunities
EQUAL EMPLOYMENT OPPORTUNITY
Savings Bank of Mendocino County is an Equal Opportunity Employer and employment selections are based on merit, qualifications, and abilities. Savings Bank of Mendocino County will consider all qualified applicants for employment and does not discriminate in employment opportunities or practices on the basis of: age, race, religion, color, sex, national origin, sexual orientation, gender identity, protected veteran, disability, or any other status protected by law.
PHYSICAL & MENTAL DEMANDS
The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This position is set in a quiet, office environment. The position is generally regarded as light work. Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to lift, carry, push, pull or otherwise move objects, including the human body. While performing the duties of this job, the employee may be required to alternately stand, walk, sit, reach with arms, talk or hear and use hands to write, type, and handle or feel objects, tools or controls. The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading. Some driving may be required.
Employee must possess the ability to read, write, perform basic math functions, understand basic communication and instructions, carry out instructions, complete basic problem-solving and analyzing of information, and make independent decisions within scope of responsibility.
A post-offer physical is not required for this position.

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