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Small Business Customer Service Jobs (NOW HIRING)

ADT

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Small Business Sales Representative

Monroe, LA · On-site

$4K/wk

... small business customers while explaining our products and services in depth and recommending the right options for their needs. You'll work in a dynamic, collaborative environment, partnering ...

ADT

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Small Business Advisor

Houston, TX · On-site

$4K/wk

... small business customers while explaining our products and services in depth and recommending the right options for their needs. You'll work in a dynamic, collaborative environment, partnering ...

Banner Bank

Small Business Consultant

Rialto, CA

$27.09 - $36.65/hr

As a Small Business Consultant, you play a vital role in creating exceptional client experiences at ... This role combines consultative sales, personalized service, and community engagement to build ...

Banner Bank

Small Business Consultant

San Diego, CA · On-site

$27.09 - $36.65/hr

As a Small Business Consultant you will provide an exceptional client experience while engaging in a broad range of sales and service activities at branch locations. Consult with clients to ...

Banner Bank

Small Business Consultant

San Diego, CA

$27.09 - $36.65/hr

As a Small Business Consultant you will provide an exceptional client experience while engaging in a broad range of sales and service activities at branch locations. Consult with clients to ...

City of Flint

Small Business Specialist

Flint, MI · On-site

$30.96 - $34.33/hr

DUTIES AND RESPONSIBILITIES Maintains a record of all small business ventures of 100 jobs or less ... Strives to provide excellent customer service. Ability to maintain strict confidentiality. Equal ...

LHH US

B2B Customer Service Representative

Cincinnati, OH · On-site

$50K - $52K/yr

B2B Customer Service Representative Location - Sharonville, Ohio Pay - $50,000-$52,000 annually Shift - First Shift Role Type - Direct Hire Our client is seeking an experienced B2B Customer Service ...

Northwest

Small Business Credit Manager

Buffalo, NY · On-site

Provide for enhanced customer service * Ensure growth in revenue producing products and services * Plan and oversee expansion of Small Business Lending Department * Partner with senior leadership to ...

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Small Business Customer Service information

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How much do small business customer service jobs pay per hour?

As of Jun 14, 2026, the average hourly pay for small business customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What does a typical day look like for someone in Small Business Customer Service?

A typical day in Small Business Customer Service involves responding to customer inquiries, resolving issues or complaints, processing orders, and updating account information. You may also handle returns, communicate with vendors or suppliers, and provide feedback to management about recurring customer needs. Team collaboration is common, especially in small businesses where responsibilities often overlap and require a hands-on approach. This dynamic environment offers opportunities to learn new skills, contribute ideas, and play a vital role in the company’s daily operations.

What are the key skills and qualifications needed to thrive in the Small Business Customer Service position, and why are they important?

To excel in Small Business Customer Service, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, point-of-sale (POS) systems, and basic office technology is often required. Outstanding interpersonal skills, patience, and a proactive attitude help you deliver personalized service and build client loyalty. These qualities are crucial to maintaining customer satisfaction and supporting the growth of small businesses in a competitive market.

What is a Small Business Customer Service job?

A Small Business Customer Service job involves assisting customers with inquiries, troubleshooting issues, and ensuring a positive experience with a company's products or services. This role typically includes handling phone calls, emails, or live chats, processing orders, and resolving complaints. Employees in this position need strong communication and problem-solving skills to support small business customers effectively.

More about Small Business Customer Service jobs
What states have the most Small Business Customer Service jobs? States with the most job openings for Small Business Customer Service jobs include:
What job categories do people searching Small Business Customer Service jobs look for? The top searched job categories for Small Business Customer Service jobs are:
Small Business Customer Service jobs near you
Infographic showing various Small Business Customer Service job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Small Business Banker

Small Business Banker

City National Bank of Florida

Winter Park, FL • On-site

Full-time

Posted 16 days ago

Job description

Overview
About the Role
We're looking for a results-driven Small Business Banker to build lasting relationships with businesses generating up to $5 million in annual revenue. In this role, you'll provide strategic financial solutions, deliver exceptional client service, and drive growth through deposits, loans, and treasury services. As a key member of the branch team, you'll also represent the bank in the community and collaborate with internal partners to meet client needs.
What You'll Do
  • Grow and manage a portfolio of 250+ small business clients.
  • Proactively acquire new relationships through prospecting, networking, and outreach.
  • Deliver tailored financial advice by analyzing client needs and recommending appropriate deposit, lending, and treasury solutions.
  • Collaborate with partners in Lending, Treasury, Mortgage, and Wealth Management to offer holistic banking services.
  • Support branch operations including account opening, teller transactions, and loan support as needed.
  • Serve as a community ambassador and leader for the bank's small business efforts.
  • Ensure compliance with all regulatory, policy, and procedural standards.

Key Responsibilities
  • Consistently meet or exceed sales and referral goals for deposits, loans, and services.
  • Perform financial reviews and loan pre-screens; complete cash flow analyses.
  • Make independent overdraft pay/return decisions within assigned limits.
  • Support the loan application and closing process; collect and review required documentation.
  • Maintain operational integrity through proper balancing, ticketing, and risk protocols.
  • Adhere to compliance and regulatory training, including S.A.F.E. Act requirements.

Qualifications
What You Bring
  • 2-4 years of recent experience as a Small Business Banker or similar role.
  • Solid credit background with proven ability to structure loans and analyze credit.
  • Demonstrated success in acquiring and growing small business relationships.
  • Ability to complete independent pre-screens and cash flow analysis.
  • Collaborative, proactive, and goal-oriented mindset.
  • Excellent communication and relationship management skills.
  • SBA lending experience a plus.

Education
  • Bachelors degree in Business or Finance preferred.
  • An equivalent combination of education and relevant professional experience may be considered in lieu of a degree.

Special Instructions to Candidates
City National Bank of Florida is an Equal Opportunity Employer and is committed to providing equal employment opportunities to all applicants. We do not discriminate on the basis of race, color, religion, sex, pregnancy, national origin, age, disability, genetic information, protected veteran status, or any other status protected under federal, state, or Florida law. City National Bank of Florida complies with the Americans with Disabilities Act (ADA) and applicable Florida laws. Qualified individuals with disabilities who require a reasonable accommodation in order to complete the online application or participate in the hiring process may contact our Human Resources Talent Attraction Department talent.attraction@citynational.com.

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