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Small Business Customer Service Jobs (NOW HIRING)

PeopleFund

Small Business Advisor

Dallas, TX · On-site

... Small Business Advisor for our clients. This role will focus on developing post-loan support ... Service Before Self * Excellence In All We Do Is that you? Awesome! Let's talk about what you'll do ...

Socket Fiber

Business Customer Care

Columbia, MO

Free fiber services if available in your area Primary Responsibilities: * Answer incoming inquiries about business services * Acts as a backup to the Business Center Analyst in-bound call queue

Socket Fiber

Business Customer Care

Columbia, MO · On-site

Free fiber services if available in your area Primary Responsibilities: * Answer incoming inquiries about business services * Acts as a backup to the Business Center Analyst in-bound call queue

Hydrate HQ

Small Business Controller

Solon, OH · On-site

$80K - $110K/yr

... customers LOVE! This "high end" purifier is an alternative to obsolete 5-gallon bottle water ... Over 8,000 companies have been enjoying our service and our business has doubled in the last three ...

PACE

Small Business Contracting Manager

Los Angeles, CA

$85K - $132K/yr

PACE's service include Business Development; Workforce Development; Early Childhood Education (Head ... Experience working with database and client relation management (CRM) software / system, especially ...

Hydrate HQ

Small Business Controller

Cleveland, OH · On-site

$80K - $110K/yr

... customers LOVE! This "high end" purifier is an alternative to obsolete 5-gallon bottle water ... Over 8,000 companies have been enjoying our service and our business has doubled in the last three ...

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How much do small business customer service jobs pay per hour?

As of Jun 14, 2026, the average hourly pay for small business customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What does a typical day look like for someone in Small Business Customer Service?

A typical day in Small Business Customer Service involves responding to customer inquiries, resolving issues or complaints, processing orders, and updating account information. You may also handle returns, communicate with vendors or suppliers, and provide feedback to management about recurring customer needs. Team collaboration is common, especially in small businesses where responsibilities often overlap and require a hands-on approach. This dynamic environment offers opportunities to learn new skills, contribute ideas, and play a vital role in the company’s daily operations.

What are the key skills and qualifications needed to thrive in the Small Business Customer Service position, and why are they important?

To excel in Small Business Customer Service, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, point-of-sale (POS) systems, and basic office technology is often required. Outstanding interpersonal skills, patience, and a proactive attitude help you deliver personalized service and build client loyalty. These qualities are crucial to maintaining customer satisfaction and supporting the growth of small businesses in a competitive market.

What is a Small Business Customer Service job?

A Small Business Customer Service job involves assisting customers with inquiries, troubleshooting issues, and ensuring a positive experience with a company's products or services. This role typically includes handling phone calls, emails, or live chats, processing orders, and resolving complaints. Employees in this position need strong communication and problem-solving skills to support small business customers effectively.

More about Small Business Customer Service jobs
What states have the most Small Business Customer Service jobs? States with the most job openings for Small Business Customer Service jobs include:
What job categories do people searching Small Business Customer Service jobs look for? The top searched job categories for Small Business Customer Service jobs are:
Small Business Customer Service jobs near you
Infographic showing various Small Business Customer Service job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Small Business Advisor

Small Business Advisor

PeopleFund

Dallas, TX • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago

Job description

Job Type
Full-time
Description
About the Role:
  • PeopleFund is seeking an innovative and programmatically creative individual to serve as a Small Business Advisor for our clients. This role will focus on developing post-loan support programming for borrowers. This may include a variety of the following functions: serving as our borrower point of contact (post-loan), onboarding new borrowers to education and support services, coordinating site visits and tracking SBA compliance, updating the online education portal, and planning programs specifically to serve the needs of borrowers throughout the life of their loan. The Strategic Advisor will guide business owners in a variety of capacities to create real, lasting change by partnering on the macro, micro, and long-term goal of economic development (access to capital and job growth). The individual filling this role must be able to work with some level of initiative and autonomy in order to fulfill responsibilities.

About Us:
  • PeopleFund's Mission is to creates economic opportunity and financial stability for underserved people by providing access to capital, education, and resources to build healthy small businesses.

Our Values are:
  • Integrity First
  • Service Before Self
  • Excellence In All We Do

Is that you? Awesome! Let's talk about what you'll do at PeopleFund
Duties and Responsibilities Include:
  • Serve as the primary point of contact and manage a portfolio of up to 200 PeopleFund borrowers for technical assistance:
  • Reviewing quarterly financials (profit and loss, cash flow, and balance sheet statements),
  • Track small businesses' sustainability by meeting with client caseload via a site visit 18-24 months after obtaining their loan with PeopleFund (some travel is required in this role),
  • Monthly touchpoints with your clients (can include a tailored newsletter, targeted emails, phone calls, etc.),
  • facilitate group and online training,
  • A minimum of 2 advising sessions per client annually (in person or virtual) on any of the following topics:
  • Business planning
  • Market research
  • Financial Statements (profit and loss, cash flow, and balance sheet statements),
  • Access to capital,
  • Personal and business credit,
  • Operations
  • Marketing
  • Financial forecasting
  • Assisting in the development of updated curriculum (via Tovuti modules, manuals, presentations, etc.)
  • Create and facilitate Microloan borrower virtual communities in Tovuti,
  • Works closely with the lending and risk management teams to provide post-loan support and technical assistance to small business owners
  • Track and report all technical assistance provided monthly on a cloud server
  • Work with partner agencies (SCORE, SBDC, Chambers of Commerce, etc.) in the designated region to coordinate and provide post-loan technical assistance
  • Maintain working knowledge of ongoing small business opportunities and resources
  • Connect clients to professional resources in the community to help meet their business needs
  • Lead workshops for clients and partners
  • Collaborate with resource partners in the Small Business Ecosystem on outreach, events, and workshops
  • May be required to attend events and engagements both during normal working and outside of normal working hours
  • Track set metrics for job evaluation and community impact monthly
  • Other duties as assigned

Employee Benefits - PeopleFund provides the following benefits for employees:
  • Medical, dental, vision, and life insurance coverage. PeopleFund pays up to 100% for employee only
  • Paid Time Off starting at 3 weeks per year and 12 paid holidays
  • 401 (k) with Employer Match
  • Flexible Spending Account (FSA) and Health Savings Account (HSA) available for qualifying medical pans and expenses
  • Dependent Child Care Spending Account available to employees who qualify
  • PeopleFund is a Hybrid Work Company

True to our Mission, PeopleFund is committed to recruiting and retaining a diverse staff, and to creating a respectful workplace anchored in a deep, shared commitment to inclusiveness. We are proud to be an equal opportunity employer. PeopleFund welcomes applications from all qualified persons from all backgrounds who can contribute to our Team's capabilities as we work together to create economic opportunity in underserved communities.
Requirements
Requirements:
  • 3+ years of business startup experience or working with small business owners
  • 1+ years consulting, coaching, or advising small business owners
  • Subject matter expert in the following core topics:
  • Business planning
  • Market research
  • Financial Statements (profit and loss, cash flow, and balance sheet statements)
  • Access to capital
  • Personal and business credit
  • Operations
  • Marketing
  • Financial forecasting
  • Experience managing partner, vendor, and contractor relationships
  • Experience with compliance management
  • Experience with client case management
  • Proficient in Microsoft Office 365
  • Employment offers are subject to acceptable driving record, credit, background, and reference checks
  • Ability to work between 9:00 am and 6:00p m, Monday through Friday with flexibility to work outside of those hours to support events and client needs.

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