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Small Business Customer Service Jobs (NOW HIRING)

Socket

Business Customer Care

Columbia, MO · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

Free fiber services if available in your area Primary responsibilities: * Answer incoming inquiries about business services * Acts as a backup to the business center analyst in-bound call queue

Leland

Small Business Coach

We're seeking an experienced small business coach to work with entrepreneurs building and growing ... customer service approach. Coaches also support growth through digital marketing, social media ...

MRAJIA

Small Business Assistant

Berwick, PA · On-site

$10 - $12/hr

We are looking for a reliable, detail-oriented Small Business Assistant to support the daily ... Strong communication and customer service skills * Ability to lift light to moderate boxes when ...

City of New York

Small Business Advocate

Manhattan, NY · On-site

... customer service, proactively engaging with clients, setting clear expectations regarding City ... Small Business Advocate and send to [email protected] Note: We appreciate the interest and thank ...

MRAJIA

Small Business Assistant

Berwick, PA · On-site

$10 - $12/hr

Strong communication and customer service skills * Ability to lift light to moderate boxes when needed * Previous experience in retail, fulfillment, customer service, warehouse, or small business ...

Cna

Small Business Territory Manager

Washington, DC · Remote

Key Outcomes Increased submission flow, new business conversion, and written premium growth into Small Business through disciplined local engagement and execution Improved agent, producer, and CSR ...

Cna

Small Business Territory Manager

Boston, MA · Remote

Key Outcomes Increased submission flow, new business conversion, and written premium growth into Small Business through disciplined local engagement and execution Improved agent, producer, and CSR ...

Cna

Small Business Territory Manager

Chicago, IL · Remote

Key Outcomes Increased submission flow, new business conversion, and written premium growth into Small Business through disciplined local engagement and execution Improved agent, producer, and CSR ...

Socket Fiber

Business Customer Care

Columbia, MO · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

Free fiber services if available in your area Primary Responsibilities: * Answer incoming inquiries about business services * Acts as a backup to the Business Center Analyst in-bound call queue

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Small Business Customer Service information

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How much do small business customer service jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for small business customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What does a small business customer service do?

A typical day in Small Business Customer Service involves responding to customer inquiries, resolving issues or complaints, processing orders, and updating account information. You may also handle returns, communicate with vendors or suppliers, and provide feedback to management about recurring customer needs. Team collaboration is common, especially in small businesses where responsibilities often overlap and require a hands-on approach. This dynamic environment offers opportunities to learn new skills, contribute ideas, and play a vital role in the company’s daily operations.

What are the key skills and qualifications needed to thrive in small business customer service?

To excel in Small Business Customer Service, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, point-of-sale (POS) systems, and basic office technology is often required. Outstanding interpersonal skills, patience, and a proactive attitude help you deliver personalized service and build client loyalty. These qualities are crucial to maintaining customer satisfaction and supporting the growth of small businesses in a competitive market.

What is a small business customer service?

A Small Business Customer Service job involves assisting customers with inquiries, troubleshooting issues, and ensuring a positive experience with a company's products or services. This role typically includes handling phone calls, emails, or live chats, processing orders, and resolving complaints. Employees in this position need strong communication and problem-solving skills to support small business customers effectively.

More about Small Business Customer Service jobs

What states have the most Small Business Customer Service jobs?

States with the most job openings for Small Business Customer Service jobs include:

What job categories do people searching Small Business Customer Service jobs look for?

The top searched job categories for Small Business Customer Service jobs are:

Small Business Customer Service jobs near you
Infographic showing various Small Business Customer Service job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Small Business Specialist

Department of Human Services

Atlanta, GA • On-site

$107K/yr

Full-time, Part-time

Posted 6 days ago

Job description

This position is located in the Department of Health and Human Services, Assistant Secretary for Financial Resources, headquartered in Washington, District of Columbia.
This announcement will close at 11:59 PM, on the day that 50 applications have been received or the closing date of the announcement, whichever comes first.
Qualifications:WHAT WE ARE LOOKING FOR
Minimum Qualifications: You must have one year specialized experience to perform successfully the duties of the position. To be creditable, specialized experience must have been equivalent to at least the GS-13 grade level in the Federal service performing ALL of the following:
  • Applying expertise in the FAR, HHSAR, Small Business Act, SBA regulations, and socioeconomic contracting programs to ensure acquisition compliance, maximize small business participation, and support agency mission objectives.
  • Developing and implementing acquisition and small business policies, procedures, guidance, and strategies to increase competition, expand small business opportunities, and improve program outcomes.
  • Conducting market research and evaluating acquisition plans, subcontracting programs, and industry capabilities to identify qualified small businesses and strengthen supplier diversity.
  • Analyzing procurement and performance data to assess small business and subcontracting results, identify trends and compliance risks, and provide data-driven recommendations to leadership.
  • Advising senior leaders, contracting officials, program managers, and industry partners; leading compliance reviews, training, outreach, and cross-functional initiatives to advance small business goals and stakeholder engagement.

Documenting experience: IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Qualifications are based on breadth/level of experience. In addition to describing duties performed, applicants must provide the exact dates of each period of employment (from MM/YY to MM/YY) and the number of hours worked per week if part time. As qualification determinations cannot be made when resumes do not include the required information, failure to provide this information may result in disqualification. Applicants are encouraged to use the USAJOBS Resume Builder to develop their federal resume.
Do not copy and paste the duties, specialized experience, or occupational application questionnaire from this announcement into your resume as that will not be considered a demonstration of your qualifications for this position.
In accordance with Office of Personnel Management policy, federal employees are assumed to have gained experience by performing duties and responsibilities appropriate for their official series and grade level as described in their position description. Experience that would not normally be part of the employee's position is creditable, however, when documented by satisfactory evidence, such as a signed memorandum from the employee's supervisor or an SF-50 or SF-52 documenting an official detail or other official assignment. The documentation must indicate whether the duties were performed full time or, if part time, the "percentage of times" the other duties were performed. It is expected that this documentation is included in the employee's official personnel record. In order to receive credit for experience in your resume that is not within the official series and grade level of your official position, you must provide a copy of the appropriate documentation of such experience as indicated above.
Experience refers to paid and unpaid experience, including volunteer work done through national Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to gain employment. You will receive credit for all qualifying experience, including volunteer experience. If such experience is on a part-time basis, you must provide the average number of hours worked per week as well as the beginning and ending dates of the experience so it can be fully credited.
OPM Qualification General Policies WebsiteEducation:
Employment Type: OTHER

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