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Small Business Customer Service Jobs (NOW HIRING)

Nusenda

Small Business Underwriter

Albuquerque, NM · On-site

Nusenda Credit Union is dedicated to excellent member service, care for our community, and being a ... Advanced Excel skills with experience in loan origination and Customer Relationship Management (CRM ...

Chubb

Underwriter, Small Business

Phoenix, AZ · On-site

The company is distinguished by its extensive product and service offerings, broad distribution ... Small Business space and possess knowledge of policy issuance and processing center workflows

Unf

Small Business Consultant OPS

Jacksonville, FL · On-site

Employee will provide direct client services including group training, individual counsel, and public appearances. Consulting * Assist small businesses with activities to start and grow a Florida ...

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Small Business Customer Service information

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How much do small business customer service jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for small business customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What does a small business customer service do?

A typical day in Small Business Customer Service involves responding to customer inquiries, resolving issues or complaints, processing orders, and updating account information. You may also handle returns, communicate with vendors or suppliers, and provide feedback to management about recurring customer needs. Team collaboration is common, especially in small businesses where responsibilities often overlap and require a hands-on approach. This dynamic environment offers opportunities to learn new skills, contribute ideas, and play a vital role in the company’s daily operations.

What are the key skills and qualifications needed to thrive in small business customer service?

To excel in Small Business Customer Service, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, point-of-sale (POS) systems, and basic office technology is often required. Outstanding interpersonal skills, patience, and a proactive attitude help you deliver personalized service and build client loyalty. These qualities are crucial to maintaining customer satisfaction and supporting the growth of small businesses in a competitive market.

What is a small business customer service?

A Small Business Customer Service job involves assisting customers with inquiries, troubleshooting issues, and ensuring a positive experience with a company's products or services. This role typically includes handling phone calls, emails, or live chats, processing orders, and resolving complaints. Employees in this position need strong communication and problem-solving skills to support small business customers effectively.

More about Small Business Customer Service jobs

What states have the most Small Business Customer Service jobs?

States with the most job openings for Small Business Customer Service jobs include:

What job categories do people searching Small Business Customer Service jobs look for?

The top searched job categories for Small Business Customer Service jobs are:

Small Business Customer Service jobs near you
Infographic showing various Small Business Customer Service job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Small Business Underwriter

Nusenda

Albuquerque, NM • On-site

Full-time

Medical, Retirement

Re-posted 26 days ago

Job description

Nusenda Credit Union is dedicated to excellent member service, care for our community, and being a great place to work. We strive to make a positive difference in the lives of our members and the communities we serve to help them achieve their financial goals. Diversity, equity, and inclusion are part of our culture and values.
As an employer of choice, we invest in people and their careers. Our competitive employee benefits include several health and wellness options, competitive 401(k) matching contributions, professional development, and tuition assistance and more!
Thank you for your interest in joining the Nusenda team!
We are currently seeking a Small Business Underwriter to join our organization. As a Small Business Underwriter, you will be responsible for underwriting, decisioning, and structuring conventional and Small Business Administration small business loan requests within defined policy limits. You will ensure SBA standard operation procedures, program eligibility and documentation takes place while applying approved underwriting templates and scoring models to recommend terms and mitigations that balance experience and risk. Additionally, you'll drive high quality credit memos and clear approval packages while identifying and documenting policy exceptions with appropriate mitigation. Lastly, you will partner with the AVP, Relationship Managers, and Loan Administration to meet closing timelines.
What You'll Do:
  • Underwrite conventional and SBA small business requests within established policy limits using approved templates and scoring models.
  • Analyze financial statements and tax returns to develop global cash flow and key ratios, evaluate collateral and guarantor support, and recommend approval, decline, or counter terms consistent with risk appetite of the Credit Union.
  • Apply Small Business policy metrics for System Decisioned, Application Plus, and Judgmental Financial Underwriting.
  • Identify deviations, and document tracked policy exceptions with mitigation and escalate per approval authority matrix while maintaining required tracking.
  • Ensure each loan request is properly structured for purpose, repayment source, collateral, and guarantor support.
  • Confirm SBA program eligibility for 7(a) and 504 when applicable.
  • Coordinate SBA checklists with Relationship Managers through loan origination system (LOS) to ensure documentation requirements are met and identify items that must be satisfied prior to approval or closing.

What You'll Need:
  • Three to five years of similar or related experience
  • Bachelor's degree in Business Administration, Finance or related field

Key Skills and Experience:
  • Knowledge of analyzing tax returns and financial statements to assess cash flow, leverage, liquidity, and debt service coverage.
  • Knowledgeable in SBA 7(a) and 504 eligibility and documentation.
  • Advanced Excel skills with experience in loan origination and Customer Relationship Management (CRM) systems.
  • Must be able to handle multiple responsibilities, meet deadlines, deal with sensitive information and handle problem resolution.
  • Effectively communicate with internal and external customers appropriately via in person, email etc.

Nusenda Credit Union is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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