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Customer Satisfaction Representative Jobs (NOW HIRING)

FlexiVan

Customer Support Representative

Scottsdale, AZ · On-site

$55K - $60K/yr

... satisfaction. Major Duties & Responsibilities * As CSR, respond to an average of 10-12 incoming ... calls daily with the majority of customer contact via email. Inquiries including but not limited to:

Ether

Customer Service Representative

$16.50 - $22.25/hr

The Customer Service Representative will be responsible for providing exceptional customer support, ensuring customer satisfaction, and managing the overall customer experience. Daily tasks include ...

Ether

Customer Service Representative

$16.50 - $22.25/hr

The Customer Service Representative will be responsible for providing exceptional customer support, ensuring customer satisfaction, and managing the overall customer experience. Daily tasks include ...

Alexei

Customer Service Rep

New York, NY · On-site

$17.50 - $23.75/hr

Customer Service Rep Department: Sales Employment Type: Full Time Location: New York Compensation ... Your role will involve offering timely and effective solutions, ensuring customer satisfaction and ...

cord

Customer Service Rep

New York, NY

$17.50 - $23.75/hr

Your role will involve offering timely and effective solutions, ensuring customer satisfaction and ... As a Customer Service Representative, you will be responsible for addressing customer inquiries and ...

Alexei

Customer Service Rep

New York, NY · On-site

$17.50 - $23.75/hr

Your role will involve offering timely and effective solutions, ensuring customer satisfaction and ... As a Customer Service Representative, you will be responsible for addressing customer inquiries and ...

Alexei

Customer Service Rep

Manhattan, NY · On-site

$17.75 - $24/hr

Customer Service Rep Department: Sales Employment Type: Full Time Location: New York Compensation ... Your role will involve offering timely and effective solutions, ensuring customer satisfaction and ...

Orville's

Customer Service Rep

Lancaster, NY · On-site

$15.25 - $20.75/hr

The Customer Service Representative plays a crucial role in ensuring customer satisfaction and loyalty within the retail trade industry. This position involves addressing customer inquiries ...

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Customer Satisfaction Representative information

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How much do customer satisfaction representative jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for customer satisfaction representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer satisfaction representative?

To thrive as a Customer Satisfaction Representative, you need strong communication abilities, problem-solving skills, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, ticketing platforms, and basic office software is typically required. Patience, empathy, and active listening are vital soft skills for handling customer concerns and fostering positive relationships. These skills ensure efficient resolution of issues, high customer retention, and overall satisfaction with the company's services.

What is a customer satisfaction representative?

Customer Satisfaction Representatives are professionals who interact with customers to address their inquiries, resolve complaints, and ensure a positive customer experience. They serve as the frontline support for a company, handling questions, feedback, and issues through various channels such as phone, email, or chat. These representatives play a crucial role in maintaining customer loyalty and improving overall satisfaction by providing prompt, courteous, and effective service. Their responsibilities often include troubleshooting problems, processing returns or exchanges, and gathering feedback to help the company improve its products or services.

How does a customer satisfaction representative typically collaborate with other departments to resolve customer issues?

Customer Satisfaction Representatives work closely with teams such as sales, technical support, and product management to address and resolve customer concerns efficiently. When a customer's issue falls outside their direct control, representatives coordinate with the appropriate department, ensuring clear communication and timely follow-up. This collaboration not only helps in providing accurate solutions but also improves the overall customer experience by demonstrating a unified company approach. Building strong interdepartmental relationships is key to success in this role, as it enables faster problem resolution and a better understanding of company processes.

What is the difference between Customer Satisfaction Representative vs Customer Service Associate?

AspectCustomer Satisfaction RepresentativeCustomer Service Associate
Required CredentialsHigh school diploma; some roles may prefer customer service certificationsHigh school diploma typically sufficient
Work EnvironmentCall centers, retail, online supportRetail stores, call centers, online support
Employer & Industry UsageCommon in retail, telecom, tech companiesWidespread across retail, hospitality, telecom
Search & Comparison IntentOften compared for customer interaction roles focusing on satisfactionCompared for general customer support roles

The main difference is that Customer Satisfaction Representatives focus specifically on ensuring customer happiness and resolving issues to improve satisfaction, often handling escalations. Customer Service Associates provide broader support, assisting with product inquiries, transactions, and basic issues. Both roles require strong communication skills, but the Satisfaction Representative role emphasizes customer retention and experience enhancement.

More about Customer Satisfaction Representative jobs
What cities are hiring for Customer Satisfaction Representative jobs? Cities with the most Customer Satisfaction Representative job openings:
Who are the top companies hiring for Customer Satisfaction Representative jobs? The top employers for Customer Satisfaction Representative jobs are:
What job categories do people searching Customer Satisfaction Representative jobs look for? The top searched job categories for Customer Satisfaction Representative jobs are:
Customer Satisfaction Representative jobs near you
Infographic showing various Customer Satisfaction Representative job openings in the United States as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Support Representative

FlexiVan

Scottsdale, AZ • On-site

$55K - $60K/yr

Other

Re-posted 10 days ago

Job description

Customer Support Representative

The Customer Support Representative (CSR) is the primary point of contact for customer service inquiries as the account manager. The CSR's job is to assist the customer in a professional, cordial, and effective manner, to assess the situation quickly and work to resolve it fully. The CSR will capture all the relevant data points in the designated CRM system facilitating efficient handling, monitoring, and management of customer issues. The CSR will serve as a customer advocate with a focus on delivering positive results for customers. CSR Ownership commences from when the initial inquiry is received and continues until completely resolved to the customer's satisfaction.

Major Duties & Responsibilities

  • As CSR, respond to an average of 10-12 incoming calls daily with the majority of customer contact via email. Inquiries including but not limited to: Account registration, Billing disputes, Status inquiries, Movement discrepancies, Chassis return locations, Over the Road Service, Problem Resolution with the Depots, Off Dock CY's, and Service Centers to Assist Customer/Motor Carrier
  • Booking Management Create Bookings, Approve Bookings, Update & Modify Bookings, Cancel Bookings
  • Generate Sales Leads to Commercial via Salesforce Chatter
  • Send Daily Shift Turn Over Report (day/night)
  • Other duties as assigned

Job Specifications & Requirements

  • KPI Answer emails within 1.5 hours, Close emails within 5 hours, Achieve Call and Email Quality Audit of 90%, Customer Satisfaction Surveys of 4.25 or above
  • Key Skill Set and Competencies Strong Communication skills – verbal and written, Strong capability to build positive customer relationships, Listening skills, Proactive Problem solving and analysis, Data collection and computer input, Ability to excel in a fast paced and dynamic work environment, Must be detail-oriented, accurate, and inquisitive, Must be able to multi-task and work independently as well as contribute to the overall success of the team, Must have knowledge of the geographic locations within the United States
  • Education and Experience High school diploma and college degree preferred, 3+ years' experience working in a customer facing role with demonstrated understanding of customer focus and customer satisfaction, Knowledge of customer service principles and practices as a disciplined preferred, Transportation/Equipment knowledge preferred
  • Computer Skills Proficient with Microsoft Word, Excel, and Outlook, Experience in CRM like tools, Proficient with web-based applications, Basic knowledge of operating systems
  • Travel Requirements Minimal and as required

Salary Range · $55,000 - $60,000

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