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Customer Satisfaction Representative Jobs (NOW HIRING)

cord

Customer Service Rep

New York, NY · On-site

$17.50 - $23.75/hr

Customer Service Rep Department: Marketing Employment Type: Full Time Location: New York ... Your role will involve offering timely and effective solutions, ensuring customer satisfaction and ...

Alexei

Customer Service Rep

New York, NY · On-site

$17.50 - $23.75/hr

Customer Service Rep Department: Sales Employment Type: Full Time Location: New York Compensation ... Your role will involve offering timely and effective solutions, ensuring customer satisfaction and ...

Alexei

Customer Service Rep

New York, NY · On-site

$17.50 - $23.75/hr

Your role will involve offering timely and effective solutions, ensuring customer satisfaction and ... As a Customer Service Representative, you will be responsible for addressing customer inquiries and ...

cord

Customer Service Rep

New York, NY · On-site

$17.50 - $23.75/hr

Your role will involve offering timely and effective solutions, ensuring customer satisfaction and ... As a Customer Service Representative, you will be responsible for addressing customer inquiries and ...

Alexei

Customer Service Rep

Manhattan, NY

$17.75 - $24/hr

Customer Service Rep Department: Sales Employment Type: Full Time Location: New York Compensation ... Your role will involve offering timely and effective solutions, ensuring customer satisfaction and ...

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Customer Satisfaction Representative information

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How much do customer satisfaction representative jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for customer satisfaction representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Satisfaction Representative, and why are they important?

To thrive as a Customer Satisfaction Representative, you need strong communication abilities, problem-solving skills, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, ticketing platforms, and basic office software is typically required. Patience, empathy, and active listening are vital soft skills for handling customer concerns and fostering positive relationships. These skills ensure efficient resolution of issues, high customer retention, and overall satisfaction with the company's services.

What are Customer Satisfaction Representatives?

Customer Satisfaction Representatives are professionals who interact with customers to address their inquiries, resolve complaints, and ensure a positive customer experience. They serve as the frontline support for a company, handling questions, feedback, and issues through various channels such as phone, email, or chat. These representatives play a crucial role in maintaining customer loyalty and improving overall satisfaction by providing prompt, courteous, and effective service. Their responsibilities often include troubleshooting problems, processing returns or exchanges, and gathering feedback to help the company improve its products or services.

How does a Customer Satisfaction Representative typically collaborate with other departments to resolve customer issues?

Customer Satisfaction Representatives work closely with teams such as sales, technical support, and product management to address and resolve customer concerns efficiently. When a customer's issue falls outside their direct control, representatives coordinate with the appropriate department, ensuring clear communication and timely follow-up. This collaboration not only helps in providing accurate solutions but also improves the overall customer experience by demonstrating a unified company approach. Building strong interdepartmental relationships is key to success in this role, as it enables faster problem resolution and a better understanding of company processes.

What is the difference between Customer Satisfaction Representative vs Customer Service Associate?

AspectCustomer Satisfaction RepresentativeCustomer Service Associate
Required CredentialsHigh school diploma; some roles may prefer customer service certificationsHigh school diploma typically sufficient
Work EnvironmentCall centers, retail, online supportRetail stores, call centers, online support
Employer & Industry UsageCommon in retail, telecom, tech companiesWidespread across retail, hospitality, telecom
Search & Comparison IntentOften compared for customer interaction roles focusing on satisfactionCompared for general customer support roles

The main difference is that Customer Satisfaction Representatives focus specifically on ensuring customer happiness and resolving issues to improve satisfaction, often handling escalations. Customer Service Associates provide broader support, assisting with product inquiries, transactions, and basic issues. Both roles require strong communication skills, but the Satisfaction Representative role emphasizes customer retention and experience enhancement.

More about Customer Satisfaction Representative jobs
What cities are hiring for Customer Satisfaction Representative jobs? Cities with the most Customer Satisfaction Representative job openings:
What job categories do people searching Customer Satisfaction Representative jobs look for? The top searched job categories for Customer Satisfaction Representative jobs are:
Customer Satisfaction Representative jobs near you
Infographic showing various Customer Satisfaction Representative job openings in the United States as of May 2026, with employment types broken down into 46% Full Time, and 54% Part Time. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Customer Service Representative - Hicksville Metal

Customer Service Representative - Hicksville Metal

New Castle Building Products

Hicksville, NY • On-site

$20 - $28/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

Job description

New Castle Metal is a premier fabricator of architectural cladding for Commercial, Industrial and Residential projects. We specialize in standing seam metal roofing systems, edge metal systems, and custom fabrication. New Castle Metal utilizes a portfolio of metal forming machines at each of its six locations across the Northeast to provide customers with unparalleled flexibility and lead times.
Job Summary
New Castle Metal is seeking a dynamic, highly organized Customer Service Representative to anchor our Hicksville, NY branch. This role sits directly at the intersection of customer-facing sales and back-end operations. As a vital link in our compact, efficient team, you will manage counter sales, accurate order processing, timely shipments, and exceptional customer service. The Customer Service Representative will be the primary point of contact and trusted partner for their customers.
Responsibilities
  • Oversee the complete lifecycle of customer orders.
  • Accurately enter, update and maintain order information.
  • Develop and maintain relationships to support long-term customer satisfaction.
  • Represent customer needs and effectively communicate across internal teams.
  • Actively resolve customer issues with a sense of urgency.
  • Collaboration with Various Internal Departments.
  • Coordinate and track movement of materials to ensure timely and accurate deliveries.
  • Work closely with external suppliers to ensure consistency of materials and services.
  • Identify and resolve billing issues or discrepancies.
  • Provide prompt, knowledgeable response to customer inquires via phone or email.
Requirements
  • Ability to work within ERP and Logistics systems
  • Attention to detail
  • Math and conversion skills - perform order related calculations
  • Effective written and verbal communication skills
  • Ability to prioritize, multitask, and manage deadlines in a fast-paced environment
  • Experience supporting customers in a manufacturing, distribution, or a construction related environment.
Benefits
  • Competitive Pay
  • Benefits: Medical / Dental / Vision / Life Insurance
  • 401(k) with discretionary employer match
  • Paid vacation and Holidays
  • Yearly reviews with opportunities to advance your career based on performance

Wage Range: $20 - $28/hour plus additional benefits.In compliance with applicable law, this range is a good faith estimate based on potential employee qualifications, operational needs and other considerations permitted by law.

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