ZipRecruiter

Log In

1

Customer Satisfaction Representative Jobs (NOW HIRING)

Orville's

Customer Service Rep

Lancaster, NY

$15.25 - $20.75/hr

The Customer Service Representative plays a crucial role in ensuring customer satisfaction and loyalty within the retail trade industry. This position involves addressing customer inquiries ...

next page

Showing results 1-20

People also search for

All JobsCustomer Satisfaction Representative Jobs

Customer Satisfaction Representative information

See salary details

$9

$18

$26

How much do customer satisfaction representative jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for customer satisfaction representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Satisfaction Representative, and why are they important?

To thrive as a Customer Satisfaction Representative, you need strong communication abilities, problem-solving skills, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, ticketing platforms, and basic office software is typically required. Patience, empathy, and active listening are vital soft skills for handling customer concerns and fostering positive relationships. These skills ensure efficient resolution of issues, high customer retention, and overall satisfaction with the company's services.

What are Customer Satisfaction Representatives?

Customer Satisfaction Representatives are professionals who interact with customers to address their inquiries, resolve complaints, and ensure a positive customer experience. They serve as the frontline support for a company, handling questions, feedback, and issues through various channels such as phone, email, or chat. These representatives play a crucial role in maintaining customer loyalty and improving overall satisfaction by providing prompt, courteous, and effective service. Their responsibilities often include troubleshooting problems, processing returns or exchanges, and gathering feedback to help the company improve its products or services.

How does a Customer Satisfaction Representative typically collaborate with other departments to resolve customer issues?

Customer Satisfaction Representatives work closely with teams such as sales, technical support, and product management to address and resolve customer concerns efficiently. When a customer's issue falls outside their direct control, representatives coordinate with the appropriate department, ensuring clear communication and timely follow-up. This collaboration not only helps in providing accurate solutions but also improves the overall customer experience by demonstrating a unified company approach. Building strong interdepartmental relationships is key to success in this role, as it enables faster problem resolution and a better understanding of company processes.

What is the difference between Customer Satisfaction Representative vs Customer Service Associate?

AspectCustomer Satisfaction RepresentativeCustomer Service Associate
Required CredentialsHigh school diploma; some roles may prefer customer service certificationsHigh school diploma typically sufficient
Work EnvironmentCall centers, retail, online supportRetail stores, call centers, online support
Employer & Industry UsageCommon in retail, telecom, tech companiesWidespread across retail, hospitality, telecom
Search & Comparison IntentOften compared for customer interaction roles focusing on satisfactionCompared for general customer support roles

The main difference is that Customer Satisfaction Representatives focus specifically on ensuring customer happiness and resolving issues to improve satisfaction, often handling escalations. Customer Service Associates provide broader support, assisting with product inquiries, transactions, and basic issues. Both roles require strong communication skills, but the Satisfaction Representative role emphasizes customer retention and experience enhancement.

More about Customer Satisfaction Representative jobs
What cities are hiring for Customer Satisfaction Representative jobs? Cities with the most Customer Satisfaction Representative job openings:
What job categories do people searching Customer Satisfaction Representative jobs look for? The top searched job categories for Customer Satisfaction Representative jobs are:
Customer Satisfaction Representative jobs near you
Infographic showing various Customer Satisfaction Representative job openings in the United States as of May 2026, with employment types broken down into 46% Full Time, and 54% Part Time. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Customer Service Representative

Customer Service Representative

The Grounds Guys

Hastings, FL • On-site

$12/hr

Full-time

Dental, Vision, PTO

Posted 4 days ago

Grounds Guys rating

6.3

Company rating: 6.3 out of 10

Based on 24 frontline employees who took The Breakroom Quiz

19th of 28 rated gardening and landscaping

Job description

Job Description: Customer Service Representative
Title: Customer Service Representative (CSR)
Department: Office Administration
Reports to: Office Manager
Job Objective:
The CSR's primary objective is to ensure customer satisfaction exceeds the standards set out by The Grounds Guys through outstanding customer service and tracking of key results areas.
Responsibilities:
• Demonstrates the ability to carry on a professional conversation with commercial and residential residents, owners and decision makers.
• Follow up with customers after completed jobs to ensure customer satisfaction with work
• Responsible for managing Net Promoter Score system and creating report for weekly production meeting.
• Assist sales team with follow up on sent proposals
• Use of scorpion, home advisor and other marketing sources to track marketing spending and ROI.
• Adheres to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.
• Participates and contributes to the development of educational programs offered to clients, prospects and company employees.
• Other -Start management of company human resources systems and procedures.
• Other duties as assigned.
Relationships and Roles:
• Help maintain contact with all clients in the market area to ensure high levels of Client Satisfaction.
• Demonstrate ability to interact and cooperate with all company team members.
• Build trust, value others, communicate effectively, drive execution, foster innovation, focus on the customer, collaborate with others, solve problems creatively and demonstrate high integrity.
• Maintain professional internal and external relationships that meet company core values.
• Proactively establish and maintain effective working team relationships with all support departments.
Salary - $12:00 to $15.00 per hour
Benefits - Supplemental Insurance _ Vision/Dental
1 Week Accrued Vacation

What Grounds Guys employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply