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Inbound Call Customer Service Representative Jobs

Thornton and Grooms

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Customer Service Representative

Farmington Hills, MI · On-site

$18 - $24/hr

Customer Service Representative Are you friendly, fast-paced, and passionate about creating a great ... Raw inbound call booking rate of 37%+ * Average handle time between 3-4.5 minutes * Quality score ...

Branch 51

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Call Center Customer Service Representative

Leander, TX · On-site

$18/hr

ASAP We are seeking reliable and customer-focused Call Center Customer Service Representatives to join a high-volume inbound call center for a firearm distribution company in Leander, TX. This role ...

New

Mancan

Inbound Call Center Representative

Weirton, WV

$13/hr

Call Center Representative Inbound Calls **THIS IS NOT A REMOTE POSITION** Location: Weirton, WV ... and customer service skills Accurate typing skills and the ability to type messages quickly and ...

Perun HR

Customer Service Representative Remote Healthcare

$16.50 - $22.25/hr

Customer Service Representative Remote Healthcare Dayton, Ohio, United States Or refer someone Job ... Previous Inbound call center experience or the ability to provide excellent customer service by ...

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Inbound Call Customer Service Representative information

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How much do inbound call customer service representative jobs pay per hour?

As of Jul 11, 2026, the average hourly pay for inbound call customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Inbound Call Customer Service Representative, and why are they important?

To excel as an Inbound Call Customer Service Representative, strong communication skills, active listening, problem-solving abilities, and a high school diploma or equivalent are generally required. Familiarity with customer relationship management (CRM) software, call center telephony systems, and ticketing platforms is typically expected. Patience, empathy, and the ability to remain calm under pressure are valuable soft skills that set top representatives apart. These competencies are crucial for resolving customer issues efficiently, ensuring satisfaction, and supporting a positive brand reputation.

What is the difference between Inbound Call Customer Service Representative vs Customer Support Specialist?

AspectInbound Call Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; specialized training optional
Work EnvironmentCall centers, remote or on-siteCall centers, online chat, email support, remote or on-site
Industry UsageCustomer service, retail, telecom, healthcareTechnology, retail, software, telecom
Common Search IntentCustomer service roles involving inbound callsTechnical or product support, troubleshooting, account assistance

Both roles involve assisting customers, but Inbound Call Customer Service Representatives primarily handle incoming calls to resolve issues or answer questions. Customer Support Specialists may handle a broader range of support channels, including email and chat, and often focus on technical or product-specific support. The roles overlap in skills and work environment but differ in scope and communication channels.

What are Inbound Call Customer Service Representatives?

Inbound Call Customer Service Representatives are professionals who handle incoming calls from customers seeking assistance, information, or support regarding a company's products or services. They are responsible for answering questions, resolving issues, processing orders, and providing general customer support. These representatives often work in call centers and are trained to handle a variety of customer needs efficiently and courteously. Their goal is to ensure customer satisfaction and maintain a positive company image.

What are some common challenges faced by Inbound Call Customer Service Representatives, and how can they be managed?

Inbound Call Customer Service Representatives often encounter challenges such as handling high call volumes, managing difficult or upset customers, and balancing productivity with delivering quality service. To manage these, reps can utilize effective time management techniques, actively listen to customer concerns, and follow structured troubleshooting protocols. Many organizations also offer ongoing training and access to knowledge bases to help representatives resolve issues efficiently and maintain a positive attitude under pressure.
More about Inbound Call Customer Service Representative jobs
What cities are hiring for Inbound Call Customer Service Representative jobs? Cities with the most Inbound Call Customer Service Representative job openings:
What job categories do people searching Inbound Call Customer Service Representative jobs look for? The top searched job categories for Inbound Call Customer Service Representative jobs are:
Inbound Call Customer Service Representative jobs near you

Customer Service Representative

Collabera Technologies

Tampa, FL • On-site

$20 - $21/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Description

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Customer Service Representative
Contract to Hire: Tampa, Florida, US
Salary Range: 20.00 - 21.00 | Per Hour
Job Code: 370266
End Date: 2026-08-01
Days Left: 24 days, 4 hours left
Apply
Job Details:
Title: Customer Service Representative
Client: Banking
Location: Onsite at Tampa, FL
Duration: 12+ months of contract | (Based upon performance, could be possibility of extension or hire)
Pay Range: $20/hr - $21/Hr.
Benefits:The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, (paid time , paid sick and safe time , hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable)
Job Requirements
Requirement: Candidates must have 2 or more years of customer service experience and possess the following skills:
  • Must possess the ability to navigate between multiple screens/systems while keeping clients and internal partners fully engaged, and accurately type relevant notes and information.
  • Computer literacy and proficiency in Outlook, Word, and PowerPoint is a requirement.
  • Ability to demonstrate flexibility and perform well under pressure in a fast-paced, high-volume, and constantly changing call center environment.
  • Strong communication skills, excellent grammar, and the ability to communicate effectively with management, peers, and clients.
  • Robust customer service skills with the ability to resolve and de-escalate difficult situations while preventing client dissatisfaction with professionalism and poise.
  • Positive attitude with a willingness to embrace coaching as an opportunity for continuous improvement in the current role.
  • Ability to handle confidential matters and sensitive information in a responsible and professional manner.
  • Ambitious, self-motivated, and driven to succeed.
Job Requirement
  • customer service
  • CSR
  • call center
  • calls
  • inbound call
  • outbound call
  • Customer Service Representative
  • Customer Support Representative
  • Call Center Representative
  • Call Center Agent
  • Customer Care Representative
  • Client Services Representative
  • Client Support
  • Customer Experience
  • Contact Center
  • Inbound Calls
  • Outbound Calls
  • High-Volume Call Center
  • Customer Relations
  • Customer Success
  • Customer Support
  • Customer Service
  • Data Entry
  • Administrative Support
  • Multi-Screen Navigation
  • CRM
  • Problem Solving
  • Conflict Resolution
  • De-escalation
  • Communication Skills
  • Typing Skills
  • Fast-Paced Environment
  • Call Center Experience
  • Customer Satisfaction
  • Client Relationship Management
  • Professional Communication
  • Banking Customer Service
  • Financial Services
  • Operations Support
  • Office Administration.
Reach Out to a Recruiter
  • Recruiter
  • Email
  • Phone
  • Ayushi Gupta
  • ayushi.agupta@collabera.com

Apply Now

Apply