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Customer Service Representative Poteet, TX

Poteet, TX · On-site

$16 - $18/hr

We are seeking a Bilingual Call Center Customer Service Representative to join our team! You will ... Inbound Call Handling - Take incoming customer calls and address inquiries or concerns Schedule:

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How much do inbound call customer service representative jobs pay per hour?

As of Aug 2, 2026, the average hourly pay for inbound call customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Inbound Call Customer Service Representative, and why are they important?

To excel as an Inbound Call Customer Service Representative, strong communication skills, active listening, problem-solving abilities, and a high school diploma or equivalent are generally required. Familiarity with customer relationship management (CRM) software, call center telephony systems, and ticketing platforms is typically expected. Patience, empathy, and the ability to remain calm under pressure are valuable soft skills that set top representatives apart. These competencies are crucial for resolving customer issues efficiently, ensuring satisfaction, and supporting a positive brand reputation.

What is the difference between Inbound Call Customer Service Representative vs Customer Support Specialist?

AspectInbound Call Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; specialized training optional
Work EnvironmentCall centers, remote or on-siteCall centers, online chat, email support, remote or on-site
Industry UsageCustomer service, retail, telecom, healthcareTechnology, retail, software, telecom
Common Search IntentCustomer service roles involving inbound callsTechnical or product support, troubleshooting, account assistance

Both roles involve assisting customers, but Inbound Call Customer Service Representatives primarily handle incoming calls to resolve issues or answer questions. Customer Support Specialists may handle a broader range of support channels, including email and chat, and often focus on technical or product-specific support. The roles overlap in skills and work environment but differ in scope and communication channels.

What are Inbound Call Customer Service Representatives?

Inbound Call Customer Service Representatives are professionals who handle incoming calls from customers seeking assistance, information, or support regarding a company's products or services. They are responsible for answering questions, resolving issues, processing orders, and providing general customer support. These representatives often work in call centers and are trained to handle a variety of customer needs efficiently and courteously. Their goal is to ensure customer satisfaction and maintain a positive company image.

What are some common challenges faced by Inbound Call Customer Service Representatives, and how can they be managed?

Inbound Call Customer Service Representatives often encounter challenges such as handling high call volumes, managing difficult or upset customers, and balancing productivity with delivering quality service. To manage these, reps can utilize effective time management techniques, actively listen to customer concerns, and follow structured troubleshooting protocols. Many organizations also offer ongoing training and access to knowledge bases to help representatives resolve issues efficiently and maintain a positive attitude under pressure.
More about Inbound Call Customer Service Representative jobs
What cities are hiring for Inbound Call Customer Service Representative jobs? Cities with the most Inbound Call Customer Service Representative job openings:
What job categories do people searching Inbound Call Customer Service Representative jobs look for? The top searched job categories for Inbound Call Customer Service Representative jobs are:
Inbound Call Customer Service Representative jobs near you

Inbound Call Center Customer Service Representative

Signia LTD

Westminster, CO • Remote

$15.50 - $17/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 8 days ago

Job description

Inbound Customer Service Representative ***Remote***. Applicants must be located in Colorado, Nebraska, Pennsylvania, Utah, or Virginia.

Signia is looking for positive, articulate, and motivated Inbound Call Center Customer Service Representatives

If you are looking for a career benefiting political, environmental, and social causes, and have an interest in fundraising, activism, or current events, we are looking for you. Your exceptional communication skills, life experiences, and passion can directly impact lives. We are often presented with breaking news and facts that can change the entire world. Therefore, we are searching for Call Center Customer Care Representatives who can go with the flow, rise to the occasion, and speak freely, compassionately, and professionally. Our line of work is inspiring and fulfilling. It provides an opportunity to gain experience and knowledge of the issues that impact our daily lives. Creativity, empathy, passion, and respect are just a few qualities that keep our employees happy and our business successful. We encourage all to apply.

Job Description:

Handle inbound calls with the occasional need to return voicemails. You will update account information, process donations, cancel or confirm memberships, and answer questions relating to our clients' causes and events by navigating various websites and proprietary databases.

Qualifications:
  • Must be at least 18 years of age.
  • Be able to pass a background.
  • Fluency in English, both spoken and written, is required.
  • Paid Training provided.
  • 2 years of Call Center experience preferred.
  • Type 25 wpm
  • Basic knowledge of Microsoft applications
  • Ability to retain/recall information from memory.
  • Prior experience in Political or NonProfit fundraising is preferred but not required.
  • Prior WorkfromHome experience required.
    • Benefits (after 90 days):
  • Medical, Dental, and vision
  • 401K Plan with company match up to 3%
  • PTO
    • Hours:
  • Fulltime hours. Shifts vary.
  • Ability to work one weekend day.
    • Computer Requirements:
  • Must have either a desktop or laptop running Microsoft Windows 11 with a minimum of 16GB of RAM.
  • Must have HighSpeed Internet and be able to plug directly into your router for the best internet connection. Use of WiFi is prohibited.
  • Must have a headset to take calls.
  • An external monitor is preferred.
    • Pay:
  • Starting Pay is $15.50 $17.00 per hour, depending on experience and qualifications
  • SemiMonthly (8th and 23rd of the month)
    • Location:
  • This is a fully remote workfromhome position

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