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Inbound Call Customer Service Representative Jobs

Thornton and Grooms

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Customer Service Representative

Farmington Hills, MI · On-site

$18 - $24/hr

Customer Service Representative Are you friendly, fast-paced, and passionate about creating a great ... Raw inbound call booking rate of 37%+ * Average handle time between 3-4.5 minutes * Quality score ...

Branch 51

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Call Center Customer Service Representative

Leander, TX · On-site

$16/hr

ASAP We are seeking reliable and customer-focused Call Center Customer Service Representatives to join a high-volume inbound call center for a firearm distribution company in Leander, TX. This role ...

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How much do inbound call customer service representative jobs pay per hour?

As of May 28, 2026, the average hourly pay for inbound call customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Inbound Call Customer Service Representative, and why are they important?

To excel as an Inbound Call Customer Service Representative, strong communication skills, active listening, problem-solving abilities, and a high school diploma or equivalent are generally required. Familiarity with customer relationship management (CRM) software, call center telephony systems, and ticketing platforms is typically expected. Patience, empathy, and the ability to remain calm under pressure are valuable soft skills that set top representatives apart. These competencies are crucial for resolving customer issues efficiently, ensuring satisfaction, and supporting a positive brand reputation.

What are some common challenges faced by Inbound Call Customer Service Representatives, and how can they be managed?

Inbound Call Customer Service Representatives often encounter challenges such as handling high call volumes, managing difficult or upset customers, and balancing productivity with delivering quality service. To manage these, reps can utilize effective time management techniques, actively listen to customer concerns, and follow structured troubleshooting protocols. Many organizations also offer ongoing training and access to knowledge bases to help representatives resolve issues efficiently and maintain a positive attitude under pressure.

What are Inbound Call Customer Service Representatives?

Inbound Call Customer Service Representatives are professionals who handle incoming calls from customers seeking assistance, information, or support regarding a company's products or services. They are responsible for answering questions, resolving issues, processing orders, and providing general customer support. These representatives often work in call centers and are trained to handle a variety of customer needs efficiently and courteously. Their goal is to ensure customer satisfaction and maintain a positive company image.

What is the difference between Inbound Call Customer Service Representative vs Customer Support Specialist?

AspectInbound Call Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; specialized training optional
Work EnvironmentCall centers, remote or on-siteCall centers, online chat, email support, remote or on-site
Industry UsageCustomer service, retail, telecom, healthcareTechnology, retail, software, telecom
Common Search IntentCustomer service roles involving inbound callsTechnical or product support, troubleshooting, account assistance

Both roles involve assisting customers, but Inbound Call Customer Service Representatives primarily handle incoming calls to resolve issues or answer questions. Customer Support Specialists may handle a broader range of support channels, including email and chat, and often focus on technical or product-specific support. The roles overlap in skills and work environment but differ in scope and communication channels.

More about Inbound Call Customer Service Representative jobs
What cities are hiring for Inbound Call Customer Service Representative jobs? Cities with the most Inbound Call Customer Service Representative job openings:
What job categories do people searching Inbound Call Customer Service Representative jobs look for? The top searched job categories for Inbound Call Customer Service Representative jobs are:
Inbound Call Customer Service Representative jobs near you
Inbound Call Center Representative (CSR)

Inbound Call Center Representative (CSR)

Butler America

East Syracuse, NY

$17 - $19/hr

Other

Medical, Dental, Vision, Retirement

Posted 13 days ago

Job description

Call Center Representative

Location: East Syracuse, NY (13057)

Job ID: #72391

Pay Range: $17-19

Schedule is Monday to Friday, 8am - 5pm

Open to US Citizens or US Permanent Residents

Required Experience: 6+ months experience handling inbound calls in a call center

The Company - one of the top 3 largest HVAC manufacturer in the world, often cited as # 1 in the USA HVAC market share.

Who we are and what we do:

We are the number for 1800-(Company Name). We serve all of North America, including Canada. Our customer base is end users of our equipment. We are considered ‘the factory’ and are the manufactures of heating a cooling equipment. We then sell the equipment to a distributor who sells to a dealer or contractor. The dealer or contractor installs it in the customer’s home. Instead of the homeowner reaching out directly to the dealer they will call Carrier for assistance. We will also get dealers looking for their distributor so they can obtain parts or technical support.

What we help them with:

• Dealer referrals— connecting a inbound customers with a dealers that can provide sales or service we will warm transfer to a dealer

• Our number one goal is to get the homeowner connected with the dealer

• Provide customers with warranty information

• Product comparison

• Dealer referrals to distributors

• Act as a switchboard for the company- we use a database to help us refer customers to the appropriate department

• Customer Service complaints are triaged by Tier 1 and transferred to the Tier 2 representatives - a higher level Rep

• Call Agents are also responsible for triage of remote access or Wi-Fi capable products such as thermostats.

Required Experience:

      • 6+ months experience handling inbound calls in a call center environment

• Microsoft Office proficient

• Type 35-45 words per minute

• Excellent verbal and written communication skills

• HS Diploma / GED

• Pass a background check

• Pass a drug screen

• Customer Service Call Center or CSR experience

Open to US Citizens or US Permanent Residents

Benefits provided: 401K, medical, dental, and vision, sick time as applicable to state law.

Butler America Aerospace, LLC. is an equal opportunity employer. Butler evaluates applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. The Butler America Aerospace, LLC. EEO Policy Statement and “Know Your Rights” Poster is available here: Applicant and Employee Notices (https://butler.com/wp-content/uploads/2024/03/BAA-Website.HR-Documents.2024.03142024-new.pdf) .

Butler America Aerospace, LLC. is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact the Human Resources Department at accommodations@butler.com.

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